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I paid 200 pound for a whole families to stay in their family room. It was tiny dirty. The beds was terrible. The food was terrible. The staff was terrible. Absolutely everything about it. I will not be staying here again.
Paul
Stayed 1 night in Apr 2024
Response from HOM on 29 Apr 2024
Paul, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.
10/10 Excellent
Franklin, Parksville
10 Apr 2024
Franklin
Stayed 1 night in Apr 2024
Response from HOM on 30 Apr 2024
Thanks for the perfect rating, Franklin. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.
Lack of dropped curbs around the outside of the hotel, as a wheelchair user everytime we left or returned to the hotel i had to dtive my chair on the road to the drop off point as there are NO dropped curbs anywhere. Unfortunately alot of Liverpool turned out to be like this.
Mark
Stayed 3 nights in Mar 2024
Response from HOM on 5 Apr 2024
Mark, thanks for taking the time to leave a review. Thanks for the feedback and please feel free to drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.
Great location for sightseeing the docks and restaurants.
Stevie
Stayed 2 nights in Mar 2024
Response from HOM on 3 Apr 2024
Wow, 5-stars! Thanks so much, Stevie. It's good to know that our location was handy for your trip. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.
Property very clean and tidy. Slight problem with the room. But quickly sorted by shift manager Elinor.
Peter
Stayed 2 nights in Mar 2024
Response from HOM on 26 Mar 2024
Peter, thanks for taking the time to leave a review. We're happy to see you were satisfied with the hotel's cleanliness. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.
8/10 Good
Sandra
23 Mar 2024
Liked: Cleanliness
Sandra
Stayed 2 nights in Mar 2024
Response from HOM on 26 Mar 2024
Sandra, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.
Clevin, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.
6/10 Okay
Anthea
Travelled with family
7 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
When we got to our room the wardrobe door was off its runners and the window didn't have a latch and the sofa bed was out of alignment and twisted so you couldn't sit on it. The second room they gave us the telephone didnt work, no tv remote and again there was a problem with the sofa bed. On the first morning they were still setting up breakfast even though we were there at least an hour after the start time. The coffee machines worked intermittently. Also the carparking is very expensive.
Anthea
Stayed 3 nights in Mar 2024
Response from HOM on 8 Mar 2024
Anthea, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.
Hi John, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.
6/10 Okay
Dylan
19 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast is a shambles. A free for all with the breakfast area stuffed into a corner of the room.
No restaurant and poor bar area.
Dylan
Stayed 1 night in Feb 2024
Response from HOM on 21 Feb 2024
Hi Dylan, thanks for the feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Jarryd - Hotel Operations Manager.
Brilliant hotel for a short stay in Liverpool. The hotel staff were very friendly and helpful. The room was clean and everything you needed. Good choice at breakfast though it was a little busy and crowded at peak times.
The hotel is really convenient for Albert Dock and Liverpool one, both within easy walking distance.
Andrew
Stayed 2 nights in Feb 2024
Response from HOM on 21 Feb 2024
Wow, 5-stars! Thanks so much, Andrew. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.
Really nice stay at this hotel would definitely recommend
matthew
Stayed 2 nights in Feb 2024
Response from HOM on 21 Feb 2024
matthew, thanks for taking the time to leave a review. We're glad to see your trip was worthy of 5-stars. Thanks for the recommendation and we hope to see you again. All the best, Jarryd - Hotel Operations Manager.
It was a quiet location only stayed over for one night
Tracey
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Wow, 5-stars! Thanks so much, Tracey. We hope to see you again and All the best, Bethany - Hotel Operations Manager.
6/10 Okay
John
8 Feb 2024
Disliked: Cleanliness, staff & service
One of the bath towels was filthy. The breakfast staff stood around talking when tables needed clearing when the place was very busy. The price of drinks at the bar was extortionate. Have used this hotel on quite a few occasions but I doubt if I'll go back. Finally took about 20 mins to check in when there was only one person in front of me and was asked for payment when I had already paid on booking
John
Stayed 2 nights in Feb 2024
Response from HOM on 9 Feb 2024
John, thanks for your comments. Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.
Overnight stay with granddaughter. Great location and easy parking. Parking expensive at £20 a day.
Christopher
Stayed 1 night in Feb 2024
Response from HOM on 9 Feb 2024
Wow, 5-stars! Thanks so much, Christopher. It's good to know that our location was handy for your trip. Thanks for the feedback and All the best, Bethany - Hotel Operations Manager.
Wow, 5-stars! Thanks so much, Nikki. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.
8/10 Good
Kelly
Travelled with family
30 Jan 2024
Liked: Cleanliness, staff & service, amenities
Perfect location, enjoyed our stay here, family room could of been bigger would stay again.
Kelly
Stayed 2 nights in Jan 2024
Response from HOM on 31 Jan 2024
Hi Kelly, thanks for the amazing rating. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.
Good location but not up to the usual Hilton standards. Male toilets on the mezzanine level were disgusting according to other half. Towel marked with what I hope was fake tan smears, couch/bed in room marked. Conditioner in bathroom looked like some in it but it was all clogged up and couldn’t get any out.
Sandra
Stayed 1 night in Jan 2024
Response from HOM on 29 Jan 2024
Hi Sandra, thanks for the feedback. Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.
10/10 Excellent
Iain
23 Jan 2024
Iain
Stayed 2 nights in Jan 2024
Response from HOM on 25 Jan 2024
Thanks for the perfect rating, Iain. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.
We had a great time in Liverpool such an amazing city
The hotel was clean the staff were excellent very polite and friendly we had one issue with our room with the window but it was dealt with very quickly and we were moved room without any problems
Lynn
Stayed 3 nights in Jan 2024
Response from HOM on 23 Jan 2024
Thanks for the 10/10 rating, Lynn. We're happy to know you had a lovely stay at our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.
Clean room. On site parking available but expensive. Had high expectations given the price but the reality was the hotel was comparable to a Premier Inn. Nothing wrong with Premier Inn at all but you expect a hotel that’s part of the Hilton group to offer a little more.
Robert
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Robert, thanks for taking the time to leave a review. We highly appreciate the feedback and hope to welcome you back again. All the best, Bethany - Hotel Operations Manager.
Slow check in due to issues with the computer system. Room was lovely & clean. Unfortunately breakfast was a bit of a let down, over crowded (maybe extend breakfast hours rather than trying to get everyone in before 10?). Coffee undrinkable, squash instead of fruit juice not sure why? Generally disappointing.
Jason
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Jason, thanks for your feedback. Thank you for letting us know about the breakfast. Your feedback helps us do better. Please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.
10/10 Excellent
Lyn
11 Jan 2024
Lyn
Stayed 2 nights in Jan 2024
Response from HOM on 1 Feb 2024
Wow, 5-stars! Thanks so much, Lyn. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.
8/10 Good
Mark
Travelled with family and small children
9 Jan 2024
Liked: Cleanliness, staff & service, amenities
The room was valued for money. The breakfast needs a lot of improvement though. Sausage bacon and scrambled egg were awful.
Croissants bread and fruit was fresh.
Mark
Stayed 2 nights in Jan 2024
Response from HOM on 10 Jan 2024
Mark, thanks for the amazing rating. Thank you for letting us know about the breakfast. Your feedback helps us do better. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.
8/10 Good
Michael
Travelled with family
8 Jan 2024
Liked: Cleanliness, room comfort
Great Location
Great Location, Very Central. Hotels a little tired and as previous reviews they cannot handle breakfast. You just need to accept what will be there and go for it. Good value for a very central hotel in a big city.
Michael
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Michael, thanks for taking the time to review our hotel! We appreciate the feedback and hope to see you again. All the best, Bethany - Hotel Operations Manager.
Kevin, thanks for the amazing rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager.
4/10 Poor
Lindsay
Travelled with family
7 Jan 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
Lindsay
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Hi Lindsay, please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.
10/10 Excellent
Maddison
6 Jan 2024
Maddison
Stayed 2 nights in Jan 2024
Response from HOM on 9 Jan 2024
Thanks for the 10/10 rating, Maddison. We hope to see you again and All the best, Bethany - Hotel Operations Manager.
8/10 Good
Ellis
Travelled with family and small children
2 Jan 2024
Liked: Staff & service
We arrived at the property to quite a queue to check in, this was worked really fast and with great service. Our initial room’s sofa bed was broken and we were moved straight away on speaking to the staff at on reception. The service was brilliant and nothing was too much. The only downfall is that the breakfast wasn’t the best but it was ok for being complementary but I wouldn’t pay for it. A very great stay none the less and I would highly recommend it.
Ellis
Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Ellis, thanks for the amazing rating. It's rewarding to see the service you received stood out. Thanks for the feedback and we hope to welcome you back soon. All the best, Bethany - Hotel Operations Manager.
Room was lovely, pillows were horrendous I didn’t sleep well the 2 nights we were there.. Breakfast was very disappointing, we were told the wrong time on the first day so had to go out for breakfast and on the second day it was carnage. Limited choices, very limited access to even a table, 1 coffee machine working.. It wasn’t set up to cope with it not being busy let alone when it did get busy.. Staff were busy being pulled from pillar to post to try to cope with the demand but didn’t have a fighting chance in my opinion.. Other than that the location was brilliant and was happy to have bag storage in the final day as our train home wasn’t until the evening..
Verified traveller
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Hi, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.
Lovely room, friendly staff, and convenient location. Breakfast quality was somewhat mediocre compared to other Hampton Inns I've stayed in, and reception could use one more person (often backed up). Apart from that, great place, and I'd stay again.
David
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
David, thanks for taking the time to review our hotel! We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Bethany - Hotel Operations Manager.