4/10
We paid for this hotel room for 3 days upfront. First room assigned to us when we arrived had a piece of cardboard holding door open when we got to the room. Pushed door opened and noticed the first bed in room someone had been laying/sleeping on. And the room smelled with a bad odor. This made us feel unsafe and with concern. I immediately went down to first desk and reported it and asked for a different room. The second room was fine until I notice the curtains were tore all up and down them, The heavier curtains has spots all over them which was gross and once pulled back bedding it was tore as well. To pay as much money as we did to stay at this hotel, we should have never had to deal with anything like this at all. My family and I are very upset and unhappy customers on our vacation trip! By rights, we should get part of our money back from this stay.
Eric & Tracy
Menginap 3 malam pada Jul 2025