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Reviews of Lisbon City Apartments & Suites by City Hotels

3 out of 5
Lisbon City Apartments & Suites by City Hotels
Almirante Reis No. 43, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 217 out of 499 reviews" "
Rating 8 - Good. 189 out of 499 reviews" "
Rating 6 - Okay. 60 out of 499 reviews" "
Rating 4 - Poor. 26 out of 499 reviews" "
Rating 2 - Terrible. 7 out of 499 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay while we were in Lisbon. We arrived 6AM but they had our room ready at 11 and were really accommodating. The location is pretty local and quick Uber or Bolt locations to the downtown. We pretty much walked everywhere but it was a great location
Stayed 3 nights in Apr 2024
Response from Customer Services on 14 Apr 2024
Dear Michelle Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay with us and appreciate your comments. Your opinion is very important for us in order to improve and provide an excellent experience. We look forward to welcoming you back. Kind Regards, Guest Relations Department of the City Hotels Group

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Services on 14 Apr 2024
Dear Manuel Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay with us and appreciate your comments. Your opinion is very important for us in order to improve and provide an excellent experience. We look forward to welcoming you back. Kind Regards, Guest Relations Department of the City Hotels Group

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
next door to metro station
Stayed 1 night in Mar 2024
Response from Customer Services on 14 Apr 2024
Dear Laura Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay with us and appreciate your comments. Your opinion is very important for us in order to improve and provide an excellent experience. We look forward to welcoming you back. Kind Regards, Guest Relations Department of the City Hotels Group

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
I like everyting.
Stayed 1 night in Mar 2024
Response from Customer Services on 14 Apr 2024
Dear Manuel Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay with us and appreciate your comments. Your opinion is very important for us in order to improve and provide an excellent experience. We look forward to welcoming you back. Kind Regards, Guest Relations Department of the City Hotels Group

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Services on 14 Apr 2024
Dear Manuel Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay with us and appreciate your comments. Your opinion is very important for us in order to improve and provide an excellent experience. We look forward to welcoming you back. Kind Regards, Guest Relations Department of the City Hotels Group

10/10 Excellent

Maris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Joey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for cheap and short stay. Would not recommend to people visiting from abroad.
Stayed 1 night in Jan 2024

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Everuthing
Stayed 1 night in Nov 2023

8/10 Good

Helen May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well equipped studio, in good decorative order, and of a good size. The apartment was advertised as having a fully equipped kitchen. However, this didn't include any knives for food preparation, nor a bread knife, nor a tin opener. Personally, we would have preferred these to be provided, but we didn't really need the daily cleaning and room servicing. On the other hand, the washing machine was a bonus. All the staff were really lovely and helpful. Most spoke English, which was very useful!
Stayed 14 nights in Nov 2023

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Marcelle

Travelled with partner
Disliked: Staff & service
Very noise and sarcastic staff, said I should book a hotel far from town and use a earplug. Definitely not coming back and don't recommend.
Stayed 2 nights in Nov 2023

8/10 Good

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to metro station. Room is nice and clean
Stayed 6 nights in Oct 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location, staff nice and helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean apartment with plenty of room. Front desk was efficiently run. EXTREMELY convenient to Metro with entrance literally at the door to the building.
Stayed 2 nights in Oct 2023

6/10 Okay

Shea

Stayed 1 night in Oct 2023

6/10 Okay

Hugh Arthur

Travelled with family
Disliked: Staff & service, property conditions & facilities
Separate from the main building. Blocked plughole. Telephone didn't work
Stayed 3 nights in Aug 2023

8/10 Good

Didier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient location, next to the public transportation and several dining options at a walking distance. The parking options are quite limited on the main avenue and you need to look for open spot on the secondary streets. The staff was very kind and welcoming.
Stayed 5 nights in Aug 2023

10/10 Excellent

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and organization. Friendly attendants and excellent breakfast. Availability of lots of choices of restaurants and bars nearby.
Stayed 3 nights in Jul 2023

6/10 Okay

Kirk

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well, the main thing is that the room was tiny. Pretty clean, and the A/C worked, but you literally could barely walk around the bed. It’s also not really a traditional hotel, in that there’s no lobby or any public areas — check-in is at the “sister hotel” down the street — which makes the tiny room even more awkward. It was cheap, and very near a metro line (you could, in fact, hear the metro in the room), which made it convenient. Neighboorhood is fine, with a great Thai restaurant just down the road.
Stayed 2 nights in Jul 2023

8/10 Good

Sleiman

Liked: Cleanliness, staff & service, property conditions & facilities
it is just near a metro perfect but the room it is very small it doesn’t look like that in the pictures
Stayed 4 nights in Jun 2023

8/10 Good

WORALUK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near metro easy to go anywhere and many restaurants near by.
Stayed 3 nights in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well run property in Lisbon. The metro stop is feet from the entrance to the door. Room was spacious, had a safe, refrigerator, coffee, tea which I appreciated. Can walk to miradours and some really nice restaurants.

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything we needed. Friendly staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Mobeen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent service
very helpful receptionist thank you
Stayed 2 nights in Mar 2023

10/10 Excellent

manuel

Stayed 1 night in Feb 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great due to how close to where I had a meeting, plus near the metro and great restaurants. What I liked best were the staff both the check in and check out went out of their way to help.
Stayed 1 night in Jan 2023

10/10 Excellent

manuel

Stayed 1 night in Nov 2022

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is the best part. There is a subway station right outside the door, and you can walk down to many nearby bakeries and restaurants. The actual room is extremely tiny, and is probably more suited for 1 person rather than a couple. The space was clean and the staff always cleaned every day.
Stayed 4 nights in Oct 2022

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a fully furnished and spacious apartment. The shower was terrific. There is a metro station by the main entrance and a few restaurants and coffee nearby.
Stayed 2 nights in Oct 2022

6/10 Okay

Omayma

Liked: Staff & service
Disliked: Amenities
Spacious Apartment and very well equipped. Cleanlinesses is pass. Location Ok
Stayed 5 nights in Sep 2022
Response from Lisbon Ciy Hotel team on 9 Oct 2022
Dear OmaymaThank you for your preference and talking the time to write the review. Your opinion is very important to usWith the information and advice of our customers can we evolve and improve our service, so I thank you in advance for your cooperation.We look forward to welcoming you again in the near future, customer service is among our top priorities.Best regards,Lisbon City Hotel Team

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

mia

Stayed 1 night in Apr 2022

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not for me
Very small room. Uncountable bed and pillows and reception 150 meters from entry and very inconvenient arriving with luggage and taxi that can’t reach reception.
Stayed 2 nights in Mar 2022

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

MIEKO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Liked the location. But not like the area
Stayed 1 night in Mar 2022

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service
So convenient to metro!!!
Stayed 6 nights in Feb 2022

10/10 Excellent

Bonotto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Hedieh

Travelled with group
Liked: Staff & service
Great location. Very friendly and helpful staff. Beds were very old and uncomfortable. Breakfast needs lots of improvement.
Stayed 7 nights in Jan 2022

8/10 Good

Hernâni

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2022

10/10 Excellent

Pratik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Lisbon
Located right next to the Metro station for easy transport access to all parts of Lisbon! The room was very clean and the bed was super comfortable for my family- really enjoyed our stay.
Stayed 3 nights in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a few steps from the Metro
Stayed 3 nights in Nov 2021

8/10 Good

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like free WI-FI.
Stayed 1 night in Nov 2021

8/10 Good

Nikolay

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021

6/10 Okay

Melodie

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Everything was good except for the card that didn’t work I had to use a code every time to get in otherwise it was a pleasant experience
Stayed 4 nights in Jul 2021

8/10 Good

Helder, Lisboa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I contacted the reception because I left my wallet on the sofa in the patio.Could you contact the property. I got an upgrade on my reservation as the room was really small. I stayed in room 108 with a litllet errace. My wallet was left on the sofa on the outside terrace .please advise how to proceed.in the wallet I had money and cards and my identification. Thanks
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Lisbon City Apartments & Suites on 6 Jan 2020
Estimado hospede Agradecemos a sua preferência. Queremos também agradecer o tempo que disponibilizou para avaliar a sua estadia. Ficamos satisfeitos por saber que estivemos dentro das suas expectativas. Foi um prazer tê-lo connosco e esperamos que regresse no futuro.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
+: hotel situated in the center of the city +: the room sported a safe, small fridge & a tea-maker -: Situated on a very noisy street (lots of ambulances driving past, as there are 4 Hospitals in the vicinity) but just a few meters from the nearest Metro Station (Intendente). -: The Room we had was minuscule, leaving just 20cm between my side of the bed and the closet (but the bathroom is bigger than the bedroom).
Stayed 2 nights in Nov 2019
Response from Lisbon City Hotel Team on 3 Jan 2020
Dear Guest Thank you for your preference and the time you took to make a review. We are happy to know that were up to your expectations. Your opinion is very important for us! We look Forward on having you with in a near future. Kind Regards from Lisbon Lisbon City Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure. The staff were extremely friendly and helpful. The young lady at reception even used her personal phone to help me with a car rental issue. The room we had this time was a little small, but we were only staying a couple of nights so it was fine
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Pleasant & modern looking room. Walking distance to central Lisbon & metro station is steps away from door! Very handy location with a decent inexpensive cafe a few blocks away and less than 30 minutes to Lisbon Airport by metro. Friendly, helpful staff at check in. Would definitely return!
Stayed 1 night in Oct 2019