Couples treatment room(s), sauna, hot tub, steam room
Check availability

Reviews of Los Incas Lima Hotel

5 out of 5
Los Incas Lima Hotel
Avenida Cerros De Camacho 500, Santiago de Surco, Lima

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 206 reviews" "
Rating 8 - Good. 52 out of 206 reviews" "
Rating 6 - Okay. 8 out of 206 reviews" "
Rating 4 - Poor. 3 out of 206 reviews" "
Rating 2 - Terrible. 4 out of 206 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet beautiful, people are nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always
Stayed 8 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Midori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel with the intention to use the spa. It was a nice opportunity to relax and retreat. I highly recommend this place.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Brockton

Stayed 1 night in Feb 2024

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Maria

Stayed 2 nights in Jan 2024
Response from Silvana V. on 29 Jan 2024
Estimada Maria:Gracias por la puntuación brindada!Esperamos nos visites nuevamente.Atentamente,Silvana Vargas A.Reservas

10/10 Excellent

Marc

Stayed 6 nights in Jan 2024
Response from Silvana V. on 29 Jan 2024
Estimado Marc:Gracias por la puntuación birndada.Lo esperamos en una proxima oportunidad.Saludos cordiales,Silvana Vargas A.Reservas

10/10 Excellent

Estela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Silvana Vargas A. on 29 Jan 2024
Estimada Estela:Gracias por la puntuación brindada.Esperamos tenerla en una proxima oportunidad!Atentamente,Silvana Vargas A.Reservas

10/10 Excellent

Marc

Stayed 3 nights in Jan 2024
Response from Silvana Vargas A. on 29 Jan 2024
Estimado Marc:Gracias por la puntuación brindada.Esperamos tenerlo en una proxima oportunidad.Atentamente,Silvana Vargas A.Reservas

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Silvana Vargas A. on 29 Jan 2024
Estimado Javier:Gracias por la puntuacion brindada!Esperamos puedan visitarnos en una proxima oportunidad.Atentamente,Silvana Vargas A.Reservas

6/10 Okay

Anthony

Travelled with family
Stayed 1 night in Oct 2023
Response from Natali Carbajal on 12 Nov 2023
Estimado Anthony:Gracias por tu puntuación.Agradeceríamos nos comparta sus comentarios para poder revisar mejoras en nuestros servicios.Atentamente,Natali CarbajalGerente Comercial

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is Amazing!
Stayed 1 night in Oct 2023
Response from Natali Carbajal on 15 Oct 2023
Dear Patricia:Thanks for share your lovely comment with us!We appreciatte your preference and look forward to seeing you every time you visit Lima.Sincerely,Natali CarbajalGerente Comercial

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff are some of the best ever. Hotel amazing but single glazed windows make it noisey the bar below is the local meeting point every night. Bring ear plugs
Stayed 4 nights in Sep 2023
Response from Natali Carbajal on 15 Oct 2023
Dear Craig:Thank you for taking the time to share your comments and we extended it to our staff.We are taking into account your comments about the noise.We hope you visit us in a next opportunity.Sincerely,Natali CarbajalSales Manger

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Natali Carbajal on 15 Oct 2023
Estimada Karen:Gracias por tu puntuacion!Esperamos tenerlos nuevamente con nosotros.Sinceramente,Natali CarbajalGerente Comercial

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 3 nights in Sep 2023
Response from Natali Carbajal on 16 Sept 2023
Estimado Anonymous:Lamentamos que su estadía no haya sido de lo mejor.Agradeceríamos nos compartiera sus comentarios para poder revisar en detalle y revisar las mejoras con las Gerencias.Atentamente,Natali Carbajal Gerente Comercial

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo todo
Stayed 1 night in Aug 2023
Response from Natali Carbajal on 16 Sept 2023
Estimada Melissa:Gracias por tu comentario, estamos muy contestos que te gusto el hotel y nuestros servicios.Esperamos tenerlos nuevamente con nosotros!Sinceramente,Natali CarbajalGerente Comercial

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel, excellent restaurants, kind staff and very helpful, situated in a relaxing place away of all the comotion
Stayed 4 nights in Aug 2023
Response from Natali Carbajal on 17 Aug 2023
Dear Cesar:Thank you for taking the time to share your lovely comments with us.We look forward to seeing you every time you visit Lima.Sincerely,Natali CarbajalSales Manager

10/10 Excellent

Bradd

Stayed 3 nights in Jun 2023
Response from Natali Carbajal on 13 Jul 2023
Dear Bradd:Thanks for your calification.We are glad to know that you enjoyed our facilities and services.We hope to have you with us again.Sincelery,Natali CarbajalGerente Comercial

10/10 Excellent

Ronald

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms near the terrace are very noisy as there is loud music or live music as I experienced June 15 (BMW Motors Part)
Stayed 5 nights in Jun 2023
Response from Natali Carbajal on 13 Jul 2023
Dear Ronald:Thank you for taking the time to share your comments.Every Thursday we have live music for our passengers to enjoy.We are taking into account your comments to improve our services and not interrupt the rest of our guests.We hope you visit us in a next opportunity.Sincerely,Natali CarbajalSales Manger

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Natali Carbajal on 29 May 2023
Dear Louis:Thanks for your calification.We are glad to know that you enjoyed our facilities and services.We hope to have you with us again.Sincelery,Natali CarbajalGerente Comercial

8/10 Good

Ronnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located if you are looking at staying near the Incas Golf Club, which we did. They 2 restaurants on site, Italian/Peruvian menu, somewhat limited but good, service is average and sometimes quite slow. The other restaurant on property is Sushi, which conveniently features an all you can eat (only on sushi rolls) for about USD 22 and there is a wide selection of amazing rolls to choose from. Taxis are not expensive if you want to venture to other areas such as Miraflores.
Stayed 7 nights in Apr 2023
Response from Natali Carbajal on 29 May 2023
Dear Ronnie:Thank you for taking the time to share your comments.Your comments are very important to us and we will review every detail to improve our services.We hope you visit us again.Best Regards,Natali CarbajalSales Manger

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Natali Carbajal on 29 May 2023
Estimado Cesar:Gracias por tu calificación.Esperamos tenerlos nuevamente en el hotel!Cordialmente,Natali CarbajalGerente Comercial

10/10 Excellent

Rosvita, Clermont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Natali Carbajal on 29 May 2023
Estimada Rosvita:Gracias por tu puntuaciónEsperanos nos visites nuevamente!Atentamente,Natali CarbajalGerente Comercial

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Natali Carbajal on 29 May 2023
Estimado Ernesto:Gracias por tu puntuación.Esperamos nos visites nuevamente!Atentamente,Natali Carbajal Gerente Comercial

10/10 Excellent

Mara

Stayed 1 night in Mar 2023
Response from Natali Carbajal on 12 Nov 2023
Estimada Mara:Gracias por la untuación brindada.Esperamos tenerlos nuvamente con nosotros.Atentamente,Natali CarbajalGerente Comerciañ

10/10 Excellent

Derrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and professional staff. The property is immaculate and the service is A-1. I would definitely recommend this hotel.
Stayed 7 nights in Feb 2023
Response from Silvana V. on 27 Apr 2023
Dear Derrell:Thanks for share your experience.We appreciate your preference, We are very proud to know that our hotel staff made your stay memorable.We are waiting for you in a next stay!Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very Relaxing!
Beautiful hotel! I chose it because it was NOT in downtown area and I wanted a more relaxed stay. Pool and food was great!
Stayed 2 nights in Feb 2023
Response from Natali Carbajal on 29 May 2023
Dear Anonymous:Thank you for taking the time to share your comments with us.We are happy to know that you enjoyed our facilities and services.We hope to have you with us again.Best Regards,Natali CarbajalGerente Comercial

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Perfect!
Stayed 1 night in Dec 2022
Response from Leslie on 13 Feb 2023
Thank you for your preference!

10/10 Excellent

gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
classy place real nice rooms
Stayed 1 night in Oct 2022
Response from Natali Carbajal on 29 May 2023
Dear Gerald:Thank you for taking the time to share your comments.We hope to have you with us again.Sincerely,Natali CarbajalGerente Comercial

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back in a heartbeat
Amazing and beautiful hotel. Would recommend. Safe area in gated community. Food is excellent. Breakfast absolutely amazing. All staff friendly The room and hotel is spotless
Stayed 5 nights in Aug 2022
Response from Silvana V. on 16 Sept 2022
Thanks for your comments Stephanie!We hope to have you soon with us! :)

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a very good time in the hotel, which was perfectly located near our family is living. It is a residential neighborhood.
Stayed 2 nights in Aug 2022
Response from Natali Carbajal on 29 May 2023
Dear Cecilia:Thank you for share your comments with us.We hope you will visit us whenever you visit your family and feel at home.Sincerely,Natali CarbajalGerente Comercial

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. The staff it was great to me…
Stayed 3 nights in Aug 2022
Response from Silvana V. on 16 Sept 2022
Thansk for your comments JacquelineIt's a pleasure to serve you.Come Back soon!

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jul 2022
Response from Natali Carbajal on 29 May 2023
Estimada Valeria:Gracias por compartir tus comentarios con nosotros.Estamos muy contentos que hayas pasado un agradable estadia en el hotel y que te hayan gustado nuestros servicios.Estamos para engreirlo!Esperamos tenerte nuevamente con nosotros.Atentamente,Natali CarbajalGerente Comercial

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and helpful staff. Nice area Food was average.
Stayed 7 nights in May 2022
Response from Natali Carbajal on 29 May 2023
Dear Michael:Thank you for sharing your comments with us.We are very proud of our friendly and helpful hotel staff.We hope to have you with us again.Sincelery,Natali CarbajalGerente Comercial

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and modern.The service is excellent. It feels much more personalized than the larger hotels in the busy areas of Lima. The area is exclusive and quiet. It’s great for those on business or who need to be closer to Surco and La Moliina,
Stayed 4 nights in Apr 2022
Response from Natali Carbajal on 29 May 2023
Dear Jessica:Thank you for sharing your comments with us.We are very proud to know that our Staff, service and facilities made your stay excellent!Thank you for staying at Los Incas Lima Hotel.We hope you visit us again.Sincerely,Natali CarbajalGerente Comercial

6/10 Okay

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
los restaurantes y el servicio son excelentes
Stayed 1 night in Apr 2022
Response from Natali Carbajal on 29 May 2023
Estimado Gerardo:Gracias por compartir tus comentarios con nosotros.Nos alegra que hayas disfrutado de nuestros restaurantes y servicios.Esperamos tenerlos nuevamente con nosotros.Atentamente,Natali CarbajalGerente Comercial

6/10 Okay

Nebda, Denton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C didnt work
Stayed 1 night in Apr 2022
Response from Natali Carbajal on 29 May 2023
Dear Nebda:We appreciate the time you have given us to tell us about your experience at Los Incas Lima Hotel. Your comments are very important to us and we will review every detail to improve our services.Sincerely,Natali CarbajalGerente Comercial

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent location , excellent staff excellent food and good restaurants
Stayed 3 nights in Mar 2022
Response from Natali Carbajal on 29 May 2023
Dear Cesar:Thank you for sharing your comments with us.We are very happy that you liked the hotel, Staff, our food & beverage services of restaurants.We hope you visit us soon.Sincerely,Natali CarbajalGerente Comercial

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very welcoming and accommodating staff. Rooms are kept very clean. Great dinner options!
Stayed 3 nights in Mar 2022
Response from Silvana V. on 23 Mar 2022
Thank You for your comments! We hope to have You with us again. Best Regards, Silvana Vargas A. Reservations

8/10 Good

Jesus

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
excellent Hotel however we have some issue with wifii and regulation of air conditioning
Stayed 3 nights in Mar 2022
Response from Natali Carbajal on 29 May 2023
Dear Jesus:Thank you for sharing your comments with us.Your comments are very important to usIn 2022 we were implementing the Wi-Fi and updating the air conditioning system, since we had the hotel closed for 02 years during the pandemic.We hope to have the opportunity to receive you again and provide you with our best services.Sincelery,Natali CarbajalGerente Comercial

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Silvana V. on 23 Mar 2022
Thank You Mr. Randall We hope to have You with us again. Best Regards, Silvana Vargas A. Reservations

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from Natali Carbajal on 29 May 2023
Dear Anonymous:Thanks for share your calification.We hope to have you with us again.Sincerely,Natali CarbajalGerente Comercial

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best room you’ll find around. Extra comfort and luxury. A+
Stayed 1 night in Dec 2019
Response from Renzo Ortiz on 27 Dec 2019
Dear Guest, WWe appreciate your attention Best Regards

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Renzo Ortiz on 19 Nov 2019
Dear Guest we appreciate your comments

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heaven in the mountains
Excellent Hotel. Everyone are very courteous and helpful. Clean and peaceful Hotel. Always stay here.
Stayed 2 nights in Nov 2019
Response from Renzo Ortiz on 19 Nov 2019
Dear Guest we appreciate your comments.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Ask for the ‘Arroz Chaufa Amazonico”. It is unique in its kind!
Stayed 3 nights in Nov 2019
Response from Renzo Ortiz on 12 Nov 2019
Dear guest We are glad to hear that you enjoyed our restaurant. We wait for you in a new opportunity

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best to not use the hotel taxi service. Extremely overpriced.
Stayed 1 night in Oct 2019
Response from Renzo Ortiz on 12 Nov 2019
Dear Guest We are sorry to hear that. The hotel taxis offer security, wifi and all the comforts for a pleasant trip, however we can help you with other options such as cabify or uber

10/10 Excellent

Tommi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Renzo Ortiz on 12 Nov 2019
Dear guest we appreciate you qualificatioin

10/10 Excellent

Jerryspielman, Boca Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Very surprising how great stay was Expedia vip was also great
Stayed 3 nights in Oct 2019
Response from Renzo Ortiz on 21 Oct 2019
Dear Jerryspielman, We appreciate your comments. Hope to see you again.