Dear Valued Guest, Thank you for choosing shangri-la hotel in Lhasa and your wonderful comments on our hotel! We are very glad to hear that you have enjoyed your stay in our hotel and you are satisfied with the service provided by our colleagues. Lhasa shangri-la hotel is located in a superior location, between the city landmark potala palace and norbulingka. It only takes about 20 minutes to reach potala palace on foot, and the travel is also very convenient. Our hotel is committed to provide guests with quality check-in experience and convenient service, buffet breakfast, warm room layout, and equipped with free high-speed WiFi, Tibetan style design, is the best choice for you to travel. On the first floor of the hotel, there is an oxygen bar providing free oxygen for 24 hours and a professional infirmary, which can effectively relieve the discomfort of the guests when they first arrive at the plateau. We will continue to maintain the quality of service and hospitality of the shangri-la spirit. Wish you a happy life, looking forward to meeting you again in Lhasa shangri-la! Good luck, marketing and media department, shangri-la hotel, Lhasa

Dear Valued Guest, Thank you for your choice Lhasa shangri-la hotel and your wonderful review of our hotel! We are very glad to hear that you have enjoyed your stay in our hotel and you are satisfied with the service provided by our colleagues. Lhasa shangri-la hotel is conveniently located between the city landmark potala palace and norbulingka. Our hotel is committed to providing guests with a quality stay experience and convenient service, and we will continue to maintain the quality service and hospitality of shangri-la. Wish you a happy life and looking forward to meeting you again in Lhasa shangri-la! Marketing and media department, shangri-la hotel, Lhasa

Dear customers, Thank you for choosing Lhasa Shangri-La hotel and giving us a satisfactory remarks. We are very happy that you like our hotel, and we will continue to maintain the excellent service and hospitable Shangri-La spirit. It is worth mentioning that the oxygen bar in our hotel can relieve some discomfort when you first arrive at the plateau. I hope you can share our hotel with your friends. Wish you a pleasant journey and look forward to seeing you again! Marketing and media department, Shangri-La hotel, Lhasa

Dear guests, Thank you for choosing shangri-la hotel Lhasa and leaving your feedback. Your feedback can let us know the true feelings of customers, so as to continuously improve the quality of our service. We are very sorry for your travel trouble. And all the foreigner visitors are need visa to enter tibet. The hotel attaches great importance to your opinions and Suggestions. Meanwhile, your valuable comments and Suggestions will help us better serve our guests. Thank you again for your sharing. We hope to serve you again and see the improvement of our service. Best wishes, shangri-la hotel, Lhasa.

Dear Guest, Thank you for choosing Lhasa Shangri-La. We are very happy to see your favorable comments. It is our honor to accompany you on a pleasant trip to Lhasa. And we will continue to maintain the quality of service and hospitality of the Shangri-La spirit. Looking forward to your visit here, I wish you a pleasant journey! Lhasa Shangri-La hotel marketing media department!

Dear guests, Thank you for choosing Shangri-la,Lhasa hotel and sharing your experience. Our hotel is prefectly located between the Summer Palace（Norbulingka）and Winter Palace（Potala) both palace were walking distance from hotel. As for the Horizon Lounge service you mentioned, we have timely shared it with our colleagues of relevant departments and the hotel management. We will take active measures to improve our language standards and the service quality. Thank you again for taking the time to give us valuable advice, we will make sure that this kinds of inconvenient will not happen for your next visit and hope you will not lose hope for us。Wish you have a healthy life and looking forward for your next visit again and give us an opportunity to serve you with more comfortable and pleasant check-in experience! Shangri-La,Lhasa Marketing media department!

Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

Dear guests, thank you for choosing shangri-la hotel Lhasa and leaving your feedback. Your feedback can let us know the true feelings of customers, so as to continuously improve the quality of our service. We are very sorry for your unpleasant experience in the hotel. The hotel attaches great importance to your opinions and Suggestions. Meanwhile, we have applied for contact with you in the background. Your valuable comments and Suggestions will help us better serve our guests. Thank you again for your sharing. We hope to serve you again and see the improvement of our service. Best wishes, shangri-la hotel, Lhasa.

Dear customer, Thank you for choosing Lhasa Shangri-La. We are very happy to see your satisfactory comments. We are also very glad that you like our front office service. It is our honor to accompany you to have a pleasant trip to Lhasa. And we will continue to maintain the quality of service and hospitality of the Shangri-La spirit. We are looking forward to your visit and wish you a pleasant journey. Lhasa Shangri-La hotel marketing and media department!

Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa

Dear customer, Thank you for choosing Lhasa Shangri-La hotel and shared your stay experience. We truly apologized for the unpleasent stay experience you ancounter and we will make sure to make improve in every step. hope you will give a chance to servive you again. Your satisfaction with our service is a recognition of our work. I will share your comments with my colleagues and also problem relating the food items, we will take favourable training and action with our department，for sure this things will not happen again in future. We apology for the inconvenient. I wish you a happy, healthy life and look forward to meeting you again in Lhasa! Marketing and media department, Shangri-La hotel, Lhasa

Dear Jenny, Thank you very much for your recent visit with us. We highly appreciate you taking the time to share your feedback and we are pleased to learn that you enjoyed your birthday celebration with our team. On the same note, I would like to express my sincere apologies for not being able to meet expectations on this occasion on those areas mentioned. We have addressed your feedback with our management team and especially lack of English proficiency at certain level . We will work hard for further training and providing personalized experiences for all of our guests. Please kindly let us know when you plan on returning to Lhasa so that I can arrange a flawless stay for you. Look forward to welcoming you back again to Shangri-La Hotel, Lhasa. Tashi Delek! Skar Shi Communications

Dear Steve, Thank you very much for your recent visit with us. We highly appreciate you taking the time to share your feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. We have addressed your feedback with our Management team and especially our Housekeeping Department. We will work hard for further training and providing personalized experiences for all of our guests. Please kindly let us know when you plan on returning to Lhasa so that I can arrange a flawless stay for you. Tashi Delek! Skar Shi Communications

Dear customer, Thank you for choosing Lhasa Shangri-La hotel and your excellent comments on our hotel! We are very glad to hear that you have enjoyed your stay in our hotel. Your satisfaction with our service is a recognition of our work. I will share your comments with my colleagues. We will continue to maintain the Shangri-La spirit of quality service and hospitality. I wish you a happy New Year and look forward to meeting you again in Lhasa! Shangri-La hotel, Lhasa Marketing and media department,

Dear Valued Guest, Warm greetings from Shangri-La Lhasa! Thank you for providing the survey feedback on your recent stay. I was very delighted to read that our team was able to deliver to your expectations. You have been so generous in extending such nice words on our hotel both in terms of our services and products, which we truly value and appreciate very much as it is no doubt a great encouragement to each of us in our continuous efforts to improve and maintain our standards. We will be sharing your favorable comments with our colleagues which come as a result of their hard work. And hope you will help us to recommend our hotle to friends and family。 Looking forword to you visit again in Lhasa and Shangri-La，Wish you a happy and healthy life！ Marketing and media department Shangri-La Lhasa！

Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously，and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mistake and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa

Dear Guest, Warm greetings from Shangri-La hotel, Lhasa! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our team were able to deliver to your expectations. You have been so generous in extending such nice words on our hotel both in terms of our services and products, which we truly value and appreciate very much as it is no doubt a great encouragement to each of us in our continuous efforts to improve and maintain our standards. We will be sharing your favorable comments with our colleagues which come as a result of their hard work! Wish you a pleasant journey and look forward to seeing you again! Best wishes marketing and media department, Shangri-La hotel, Lhasa

Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously，and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mistake and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa.

Dear guests, Thank you for choosing Lhasa Shangri-La hotel and leaving us a wonderful review. In order to relieve the discomfort caused by the high altitude in Lhasa, the oxygen bar on the first floor of Shangri-La provides oxygen for 24 hours, and the clinic is also available in hotel. Shangri-La is your home in Tibet. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

Dear Valued Guest, Warm greetings from Shangri-La Lhasa! Thank you for choosing Lhasa Shangri-La hotel and we are happy to read your comment of satisfaction feedback. Here I would like to extend a sincere apology for the inconvenience regarding the difficulties you have experienced during your stays. we sincerely apologized. And also problem regarding the staffs English speaking skill, we had shared with our particular department in order to avoid such things in future and we will take favourable training and action with our each department. Hope you will give us another chance to serve you again with all our best for the better journey in coming future. Our hotel is mainly located between the summer and winter palace and also outing to market is widely preferable. Thank you again for your valuable advice, and we will try our best to maintain the Shangri-La spirit of high quality service and warm hospitality. Wish you a pleasant life journey and look forward to seeing you again! Best wishes, Sincerely Marketing and media department, Shangri-La hotel, Lhasa

Dear customer, Thank you for choosing Lhasa Shangri-La. We are very happy to see your satisfactory comments. It is our honor to accompany you to have a pleasant trip to Lhasa. And we will continue to maintain the quality of service and hospitality of the Shangri-La spirit. We are looking forward to your visit and wish you a pleasant journey. Lhasa Shangri-La hotel marketing and media department!

Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously，and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mis step and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa.(need improvement)

Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously，and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mis step and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa.

Dear customer, Thank you for choosing Lhasa Shangri-La. We are very happy to see your satisfactory comments. We are also very glad that you like our front office service. It is our honor to accompany you to have a pleasant trip to Lhasa. And we will continue to maintain the quality of service and hospitality of the Shangri-La spirit. We are looking forward to your visit and wish you a pleasant journey！ Lhasa Shangri-La hotel marketing and media department!

Dear customer, Thank you for choosing Lhasa Shangri-La hotel and your excellent comments on our hotel! We are very glad to hear that you have enjoyed your stay in our hotel. Your satisfaction with our service is a recognition of our work. I will share your comments with my colleagues. We will continue to maintain the Shangri-La spirit of quality service and hospitality. I wish you a happy，healthy life and look forward to meeting you again in Lhasa! Shangri-La hotel, Lhasa Marketing and media department！

Dear customer, Thank you for choosing Lhasa Shangri-La hotel and your excellent comments on our hotel! We are very glad to hear that you have enjoyed your stay in our hotel. Your satisfaction with our service is a recognition of our work. I will share your comments with my colleagues. We will continue to maintain the Shangri-La spirit of quality service and hospitality. I wish you a happy New Year and look forward to meeting you again in Lhasa! Shangri-La hotel, Lhasa Marketing and media department,

Dear customer, Thank you for choosing Lhasa Shangri-La hotel and your excellent comments on our hotel! We are very glad to hear that you have enjoyed your stay in our hotel. Your satisfaction with our service is a recognition of our work. I will share your comments with my colleagues. We will continue to maintain the Shangri-La spirit of quality service and hospitality. I wish you a happy New Year and look forward to meeting you again in Lhasa! Shangri-La hotel, Lhasa Marketing and media department,

尊敬的宾客，非常感谢您选择拉萨香格里拉酒店，您的10分好评是我们下次的努力目标，并且我们会努力提高员工服务意识，加强员工培训，我们会继续保持优质的服务以及热情好客的香格里拉精神。期待您的再次光临，祝您旅途愉快！扎西德勒! 拉萨香格里拉大酒店市场传媒部

尊敬的宾客，您好，感谢您选择拉萨香格里拉大酒店并留下您的反馈。您的反馈能让我们了解客人的真实感受，从而不断提高我们的服务质量。对于您在酒店的不愉快经历，我们深感抱歉，酒店非常重视您的意见和建议，关于您提出的卫生问题，我们会有针对性的对员工进行培训，避免此类问题再次发生。同时，我们已在后台申请与您取得联系，如果方便的话，我们希望可以给您取得更进一步的联系。您的宝贵意见和建议将有助我们更好的为宾客提供服务，再次感激阁下的分享。希望能有幸再次为阁下服务，并看到我们服务的提升。祝好，拉萨香格里拉大酒店市场传媒部。

敬爱的宾客， 您好， 感谢您选择拉萨香格里拉大酒店，并对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，我们酒店同事的服务能让您感到满意。拉萨香格里拉大酒店地理位置优越，位于城市地标建筑布达拉宫和罗布林卡之间，步行仅需20分钟左右即可到达布达拉宫，出行也是十分便利的。我们酒店致力于为客人提供优质的入住体验及便捷的服务，自助餐厅丰盛的早餐，客房温馨的布置，并配有免费高速的WiFi，藏式风格的设计，是您出行旅游的绝佳选择。酒店一楼有24小时免费弥散式供氧的氧吧和专业的医务室，可以有效的缓解客人初到高原带来的不适感。我们将继续保持优质的服务和热情好客的香格里拉精神。在此祝您生活愉快，期待能与您再次相遇在拉萨香格里拉！ 祝好，拉萨香格里拉大酒店市场传媒部

尊敬的宾客，您好，感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力，让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特，正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样，受到客人的一致好评，客房温馨的布置，并配有免费高速WiFi。我们酒店藏式风格装修设计，可以让每位客人感受到浓浓的藏文化元素，一楼提供免费供氧的氧吧，可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸，拉萨香格里拉大酒店全体员工期待您的下次光临！祝好，拉萨香格里拉大酒店市场传媒部

Dear Valued Guest, Warm greetings from Shangri-La hotel, Lhasa! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our team were able to deliver to your expectations. You have been so generous in extending such nice score on our hotel both in terms of our services and products, which we truly value and appreciate very much as it is no doubt a great encouragement to each of us in our continuous efforts to improve and maintain our standards. Wish you a pleasant journey and look forward to seeing you again! Best wishes, marketing and media department, Shangri-La hotel, Lhasa

Dear customers, Thank you for choosing Lhasa shangri-la! We are very glad to received full remark. Your satisfaction is the greatest recognition of our work. I hope you have a pleasant journey and look forward to seeing you again. Market and media department, shangri-la hotel, Lhasa

尊敬的宾客，您好，感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力，让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特，正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样，受到客人的一致好评，客房温馨的布置，并配有免费高速WiFi。我们酒店藏式风格装修设计，可以让每位客人感受到浓浓的藏文化元素，一楼提供免费供氧的氧吧，可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸，拉萨香格里拉大酒店全体员工期待您的下次光临！祝好，拉萨香格里拉大酒店市场传媒部

尊敬的宾客，您好，感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力，让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特，正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样，受到客人的一致好评，客房温馨的布置，并配有免费高速WiFi。我们酒店藏式风格装修设计，可以让每位客人感受到浓浓的藏文化元素，一楼提供免费供氧的氧吧，可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸，拉萨香格里拉大酒店全体员工期待您的下次光临！祝好，拉萨香格里拉大酒店市场传媒部

Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

Dear customers, Thank you for choosing Lhasa Shangri-La hotel and enjoying our hotel. Your satisfaction is the greatest recognition of our work. We are very happy to accompany you through a pleasant journey to the plateau. We will continue to maintain quality service, you can recommend our hotel to friends and relatives. Looking forward to your return to Lhasa and Shangri-La! Marketing and media department, Shangri-La hotel, Lhasa.

尊敬的宾客，您好，感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力，让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特，正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样，受到客人的一致好评，客房温馨的布置，并配有免费高速WiFi。我们酒店藏式风格装修设计，可以让每位客人感受到浓浓的藏文化元素，一楼提供免费供氧的氧吧，可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸，拉萨香格里拉大酒店全体员工期待您的下次光临！祝好，拉萨香格里拉大酒店市场传媒部

尊敬的宾客，您好，感谢您选择我们拉萨香格里拉大酒店并给予支持和肯定。您对酒店设施及服务的满意是酒店全体员工工作的动力，让每位顾客都能感受到宾至如归的感觉是我们服务的最终目标。我们酒店地理位置非常独特，正是位于布达拉宫和罗布林卡风景区之间的。酒店早餐自助丰富多样，受到客人的一致好评，客房温馨的布置，并配有免费高速WiFi。我们酒店藏式风格装修设计，可以让每位客人感受到浓浓的藏文化元素，一楼提供免费供氧的氧吧，可以帮助客人缓解高原反应带来的不适。为您服务是我们的荣幸，拉萨香格里拉大酒店全体员工期待您的下次光临！祝好，拉萨香格里拉大酒店市场传媒部

Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. I am sorry to read that we have failed to provide you a truly Shangri-La experience and I would like to extend a sincere apology for all the inconvenience you have experienced regarding guestroom air condition and staff english skill issues. Your valuable comments have been addressed with our Engineering team here and immediate action to rectify the air conditioning system issue would become our priority. The unfortunate incidents happened during your stay has lead to our internal investigation to find out the root cause, and drive for quality improvement.Rest assured we have been proceeding English training to all our staffs, ensuring their effectiveness and professional performance. Dear guest, we are a learning organization that believes in quality and feedback like yours will definitely help us to improve in our service commitment to our guests. Once again I truly appreciated your choice to our hotel and look forward to an early opportunity to welcoming you back to our property. Should there be any requirement for your future visit in Lhasa, please do not hesitate to contact me directly as I would be more than happy to make arrangement for you personally and welcome you back in the nearest future.

尊敬的贵宾， 您好，感谢您选择下榻拉萨香格里拉大酒店。您的支持是我们不断前进的动力。我们衷心期待您的再次光临！ 市场传媒部

Dear Valued Guest, Warm greetings from Shangri-La Hotel, Lhasa! Thank you for taking the time to share your comments on the recent visit. We do value your opinion and guest feedback like yours are the very priority for us to improve our product and services. We have taken up all the points seriously，and immediate actions on your comments have been addressed with the team here. Rest assured we have learnt out of mis step and will avoid recurrence in the future. We look forward to welcoming you back to Shangri-La hotel Lhasa. Marketing and media department, Shangri-La hotel, Lhasa

Dear guests, Thank you for choosing Shangri-la,Lhasa hotel and sharing your experience. Our hotel is prefectly located between the Summer Palace（Norbulingka）and Winter Palace（Potala) both palace were walking distance from hotel. Wish you have a healthy life and looking forward for your next visit again and give us an opportunity to serve you with more comfortable and pleasant check-in experience! Shangri-La,Lhasa Marketing media department