Best Luxury Hotels in Leiden

"For such an expensive hotel, I was disappointed that so many things went wrong just on a one night stay. When I checked in at 11:30 at night tired from a long flight, I was immediately asked to handover my passport or driving license as an identification. Not that I mind doing that, but the way I was asked, without a friendly welcome felt rather abrupt. When it came to leaving the deposit, two cards were rejected, that both turned out to have adequate funds on it, and then from my credit card that did work in their system, the deposit was taken out twice. Something the staff was reluctant to admit until I showed them my credit card app. When I came to the room, the Wi-Fi didn’t work, which is to say the browser window didn’t come up so that I could logon. I’ve stayed at many hotels where this is not been a problem, and I know how it works, so it was rather annoying that this was not working as it should. Breakfast in the room in the morning was another disappointment, because part of the order was missing. And when I called down to ask for them to bring the missing part of the order, I was made to feel like they were doing me a favour bringing it up. Once again, none of these things were the end of the world kind of problems, but really not something I expect in it five star or four star Hotel. When I asked when the deposit would be returned they said it could take a couple of days and that that was because of my bank, which is my experience with other Hotels."

"An interesting, ultra modern room, computer-controlled. Clean and adequately furnished for an overnight stay. Staff was nice and helpful. Self check-in and check-out a breeze. Yea, great for a one night stay and easy access to Schiphol. "

"Good for an overnight stay, shuttle buses were easy to catch"

"Clean room, fresh breakfast and friendly staff"

"The room was clean, staff was kindly and professional, breakfast tasty, and airport shuttle convenient"

"The staff we dealt with were friendly and efficient. While the bed was comfortable, I would describe the furnishings The bar only served wine, beer and soda. There were no washcloths in the bathroom. The hotel did not have an ice machine. We did not get clean coffee cups after our first day of a three day stay. Our room was not serviced on the third day. There was no way to control the temperature. This is not an old hotel so these lacking amenities were disappointing."

"The hotel is awesome as well it’s staff, BUT I could not understand how come you have to have a central heather connected to all rooms and as a guess, I could not chose to have A/C on my room and also, not being able to open my window room, because it is not windows on the rooms. It is something very weird and stressfull for a person who don’t like calefacción and enjoy a cold room to sleep. "