Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
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Reviews of Maple Tree Inn

2.5 out of 5
Maple Tree Inn
2125 W Elm St, Lebanon, MO

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 93 reviews" "
Rating 8 - Good. 27 out of 93 reviews" "
Rating 6 - Okay. 8 out of 93 reviews" "
Rating 4 - Poor. 6 out of 93 reviews" "
Rating 2 - Terrible. 15 out of 93 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kristian

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches!!! Fights in parking lot and noisy people banging on the room door in the middle of the night. Had to barricade the door with furniture to sleep safely. Filthy bathroom ~ bought supplies to clean it before use. You get what you pay for was never a truer statement. Never Again!
Stayed 19 nights in Apr 2024
Response from Paula Termain on 8 May 2024
Kristian I am terribly sorry that your experience here wasn't what you hoped it would be. I can assure you that things are not in that condition now. As far as the tubs being dirty, we have been recoating the bathtubs in the motel, and granted the rooms that haven't been done yet look stained but i can assure you that they were clean. I have yet to see a fight in our parking lot. I'm sure that we've had couples that get into arguments here at times and although we do try and keep that under control on the premises, I have no doubt that i don't see everything that goes on here. I am truly sorry that you had a less than satisfactory stay with us. If you come back into this area, we would love to have you stay with us again at a discounted price of course and see if we can win you back over

2/10 Terrible

Michael, Branson West

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is mostly monthly rentals. To check in we had to call a cell number. On my second day the key cards to get in the room were not working. Called the cell phone number and got no response. Thankfully, the folks who live on the property were able to finally get ahold of the manager. The hot water was very scalding which I was advised at check in. Tub/shower didnt drain. While the room was clean, the pillows were coverd with shams and not very good quality. I know, I got what I paid for, but the service at the front dask was non-existing. I would not recommend this property if you are planning on good service.
Stayed 2 nights in Feb 2024

4/10 Poor

Sidney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot needs to be repaired there's no signs lit up outside if you're driving at night you will not find this place the bathroom needs to be totally reworked the comforters and bed covering in your pictures does not indicate that's what they have the comforters in the picture or hanging in a window of the people who are managing the property the office is closed at 10:00 that's where the ice machine is some mornings are open some mornings they're not Sunday apparently not till after 10:00 11:00 in the morning room service one day only on a 3-day stay
Stayed 3 nights in Feb 2024

2/10 Terrible

Robert

Disliked: Amenities
I arrived at the Maple Tree Inn to find out that I didn't have a room. Attendant said that Expedia overbooked room & all rooms were taken. I had already paid for room and had confirmation. I was out of a room for the two scheduled days. I think Expedia should compensate me if I get confirmation and find that I have no accommodations. Let's hear what you have to say.
Stayed 2 nights in Feb 2024

2/10 Terrible

Amanda

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't get the room because water pipes blew
Stayed 1 night in Feb 2024

2/10 Terrible

Amber

Stayed 2 nights in Jan 2024

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Easy, friendly check in.
Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Travelled with family
Chocolates on the pillow was a nice touch
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older motel but trying yo update.
Stayed 1 night in Oct 2023
Response from Paula Termain on 5 Nov 2023
thank you for taking the time to give us your feedback,we are always striving to make your stay with us a great one! We certainly hope to see you again

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service
This property has had recent improvements. There was no vacancy while we were there. We were called by the property manager before check in to make sure we were coming and our arrival time. They asked us to delay our arrival so that our rooms would be ready, which was no problem. Check in was swift. The rooms were comfortable. I was surprised when I entered the bathroom and the tub was so stained that I thought they had sprayed it and forgot to clean it. It looked as if someone dyed their hair in it and didn't wash it out. The housekeeper had left things from the previous guest on the TV stand. I think this could be a really nice stay with just a little more TLC. Everyone was friendly and willing to help. There is no elevator-so if your luggage is heavy it might be a task to get it upstairs. It is easy to find and close to a nice truck stop style restaurant.
Stayed 1 night in Sep 2023
Response from Paula Termain on 17 Oct 2023
We appreciate you taking the time to give us a review. We are trying to get the bath tubs taken care of. I assure you that they are clean they just need to be recoated properly but it is purely cosmetic. We certainly hope that you will consider staying with us again in the future. Let me give you my personal guarantee that should you stay with us again, you will not have these issues with our rooms a second time.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo cyclist riding Route 66
Very warm welcome from Paula and Annette and I would be very happy to recommend people to stay here. What is nice is that the motel is not a big chain and they have worked very hard to upgrade the motel to a good standard. I was travelling by bicycle and the ladies could not have been more helpful. Thank you Paula and Annette. All my best Tim
Stayed 1 night in Sep 2023
Response from Paula Termain on 8 Oct 2023
Thank you so much! We certainly enjoyed having you

10/10 Excellent

Steven

Travelled with partner
Paula at check-in was excellent! Room was recently remodeled, and was very nice. bed was super comfortable. Everything was there that we needed. Air conditioner worked great. Hot water was super hot black out. Curtains were nice motel close to the freeway but did not hear any traffic would definitely stay again.
Stayed 1 night in Sep 2023
Response from Paula Termain on 8 Oct 2023
thank you very much! We would absolutely love to have you stay with us again

8/10 Good

Alan

Stayed 1 night in Sep 2023
Response from Paula Termain on 5 Nov 2023
thank you

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was very accommodating, even offered me a bowl of chicken and dumplings which was wonderful. No dislikes would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Paula Termain on 8 Oct 2023
We try to make our guests feel at home with us! Im glad you liked the chicken and dumplings

6/10 Okay

Lacey

Stayed 2 nights in Sep 2023

4/10 Poor

Shelby

Travelled with family
Disliked: Amenities, property conditions & facilities
Our bath tub was disgusting we couldn’t even shower. We had a double bed room but ended up only sleeping on one bed due to something being on the sheets of the other one. You’re right off the highway so if your a light sleeper enjoy hearing the sirens if there are any.
Stayed 1 night in Sep 2023
Response from Paula Termain on 8 Oct 2023
Im terribly sorry you didnt have a pleasant time with us. I wish you had brought these issues to my attention while you where here . I will definitely have a chat with my housekeeper.

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities
Supposed to be non smoking but it wasn’t
Stayed 1 night in Sep 2023
Response from Paula Termain on 8 Oct 2023
You are correct it is a non smoking motel. I was not aware of anyone smoking in our rooms and I'm terribly sorry that you were in a room that you were not comfortable in.

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
This motel was very very clean, safe, friendly staff. The only problem i had was getting a response from the motel phone numbers. There would be no answer. However, i highly recommend this motel. I dont know when i had such a comfy bed and such cleanliness. I liked the people too. It was very convenient to the Ke neth Cowan Civic Center.
Stayed 1 night in Aug 2023
Response from Paula Termain on 18 Aug 2023
We are glad that you enjoyed your stay here at The Maple Tree and we certainly hope to see you on your next trip to town. Im sorry that you had some trouble getting in touch with us and I will certainly try and make it easier for you to reach us

2/10 Terrible

Troy

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Paula Termain on 22 Aug 2023
im sorry that we didnt meet your expectations.

2/10 Terrible

Justina

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
I might have liked the place, Expedia over booked them so i had no hotel room for our party of 8 for my only sons 18th birthday weekend. We were sent to another place gareenteed rooms and wwhen we got there no rooms and expedia couldnt help and the operator didnt speak clear english and was very very hard to to understand. I found a hotel over 40 miles away from our float trip very thankful for that but Expidea will never get my business or any of my familys business ever again.
Stayed 2 nights in Aug 2023
Response from Paula Termain on 19 Aug 2023
we are so sorry that you were put in that situation and we sincerely hope that you will give us a chance to show you how we truly value our customers and hope to make future lifetime friends and guests.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies that work there are all Gems, even offered to carry bags to our room, you don't even get that at Hilton hotels anymore.
Stayed 2 nights in Aug 2023
Response from Paula Termain on 19 Aug 2023
We certainly were glad to have you stay with us and we appreciate the kind review. We hope to see you again in the future

10/10 Excellent

Larry

Stayed 1 night in Aug 2023
Response from Paula Termain on 25 Aug 2023
Thank you Larry we appreciate your feedback! We hope to see you again on your next time through

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I've been coming here for three years . every time i come its better an nicer. they are very helpful an do what they can to give us a good experience. see y'all next year....
Stayed 1 night in Jul 2023
Response from Paula Termain on 19 Aug 2023
Thank you so much Susan and we certainly look forward to your next visit

6/10 Okay

Cathy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and helpful, but this motel is currently under extensive renovation. There's a lot of potential here, but right now, it is not in its optimum condition. There were workers everywhere, and the back side of the building was propped up by 2 x 4s and in construction phase. They were pouring cement in the building the day we left. Still, our room was clean, quiet, and fairly nice. The people who are overseeing the improvements and working the desk were friendly and eager to please. As I said, there's potential here, but I would probably not recommend it to a friend at this time.
Stayed 1 night in Jul 2023
Response from Paula Termain on 2 Aug 2023
Cathy I truly appreciate youre feedback. As you mentioned we are currently undergoing an extensive renovation so we can make our guests stay with us as enjoyable as possible. We do hope to see you again in the future when everything is in order.

10/10 Excellent

Jason

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management is phenomenal, Paula was so helpful and easy to work with! I recommend staying at this hotel for anyone.
Stayed 4 nights in Jul 2023
Response from Paula Termain on 2 Aug 2023
Thank you very much Jason! We LOVE to know that we are making our customers happy and you're crew that has been staying with us kind of feel like family. We look forward to many more years of service with you and youre company!

10/10 Excellent

Larry

Stayed 1 night in Jul 2023
Response from Paula Termain on 19 Aug 2023
thank you

2/10 Terrible

Kass

Stayed 1 night in Jul 2023
Response from Paula Termain on 19 Aug 2023
Not entirely sure what the 1 out of five is about however i would be happy to talk to you about it. just give me a call

10/10 Excellent

Bob

Very pleased with the room. Very clean and plenty of room
Stayed 2 nights in Jul 2023
Response from Paula Termain on 2 Aug 2023
Thank you very much Bob. We hope you'll come and stay with us again!

6/10 Okay

Michael

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It was very small but nice. The staff member was kind and friendly. The problem was sleeping, the beds were so uncomfortable my 11 and 14 year olds couldn't even sleep.
Stayed 1 night in Jul 2023
Response from Paula Termain on 2 Aug 2023
I am sorry that the beds were not to you're liking. They have all been recently put in so they're pretty new. We hope to see you and you're family again. And we appreciate you're business .

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The interior remodeled areas were very nice clean and pleasant. Outside was clean but very plain, no pool or outside areas to relax. Guy at front desk very helpful and friendly. Very nice place to stay overnight!
Stayed 1 night in Jun 2023
Response from Paula Termain on 19 Aug 2023
James you will be happy to know that since your last stay with us we have purchased new picnic tables and have a lovely area out by the trees in front for a smoking/sitting area and we hope to see you on your next trip through

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The are in the process of remodeling. The room was nice. The only thing was the shower looked like it wasn’t totally cleaned from the last time. There were soap stain on the shelf. All in all, was good.
Stayed 2 nights in Jun 2023
Response from Paula Termain on 22 Aug 2023
Thank you for taking the time to give us your opinion.We are always striving to improve and we certainly hope to see you again

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
It was a place to sleep
The comforter was dirty, there were bugs on the floor. The TV was complicated to turn on (Which I succeeded at), but would not change channels and I would not watch Spongebob. They had a problem with the computer and our reservation did not get carried over. So, the only double bed room available needed repairs. They gave us a discount and I was okay with it.
Stayed 1 night in Jun 2023
Response from Paula Termain on 19 Aug 2023
I am terribly sorry that you had the issues you did with our hotel. since your stay with us the motel is under new management and we certainly hope that you will stay with us on your next trip and see all of the new improvements we've made.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has been renovated and is quite nice. The location is right off the highway so it’s not a great neighborhood but very easy to get to and from the hotel. Great food options in the area.
Stayed 2 nights in Jun 2023
Response from Paula Termain on 19 Aug 2023
Thank you so much for your feedback Mark. We certainly hope that you will stay with us again.

2/10 Terrible

Jesus

Stayed 1 night in Jun 2023
Response from Paula Termain on 22 Aug 2023
Sorry that we didnt meet your expectations

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Paula Termain on 22 Aug 2023
Thank you

8/10 Good

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cozy, economical
The staff was very friendly. Clean, comfortable room. Only downside is their business sign is nonexistent making it somewhat difficult to locate from a distance.
Stayed 2 nights in Jun 2023
Response from Paula Termain on 19 Aug 2023
Dale I am happy to say that since your last visit with us our new sign has arrived so maybe it wont be so difficult to find us. Thank you so much for staying with us and we do hope that you will stop back in on your next trip.

10/10 Excellent

Roger

Stayed 1 night in Jun 2023
Response from Paula Termain on 22 Aug 2023
Thank you

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in the process of being updated and it was just fine. Looking forward to staying here again.
Stayed 1 night in Jun 2023
Response from Paula Termain on 5 Nov 2023
We look forward to you staying with us again as well!

10/10 Excellent

Nathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over the last few years we’ve stayed here several times. Each time has seen new cosmetic improvements. It’s a great little motel - clean, cozy and somewhat away from noise. Doesn’t look like much when you pull up, but it has it where it counts. Great deal for the price.
Stayed 1 night in Jun 2023
Response from Paula Termain on 5 Nov 2023
We Thank you so much for the great review and we certainly hope to see you again in the future.

10/10 Excellent

Bart

Stayed 1 night in Jun 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The price was excellent!! I am sure we will be coming back to this motel. Up
Stayed 1 night in Jun 2023
Response from Paula Termain on 5 Nov 2023
Thank You Tim

2/10 Terrible

Mia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
During our stay we have heard constant fighting from other people staying here, the bath tub has some kind of stain in it making it look very dirty i almost didnt want to take a shower, and then we found cocroaches in our room. I would absolutely never go back here again!!!!
Stayed 1 night in Jun 2023
Response from Paula Termain on 5 Nov 2023
management has changed since you stayed with us and we would certainly like to show you the improvements weve made to the property since then.

8/10 Good

Andrew

Stayed 1 night in Jun 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service
Very clean and low in price. Cereal breakfast and helpful staff
Stayed 1 night in Jun 2023

10/10 Excellent

Jean, Jackson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super comfortable. Tub needs some kind of texture added as it's VERY slippery and someone will end up falling if not added (I almost did several times). My grandson is 6' 4" tall. The shower head came to the to of his stomach. I'm only 5' 7" and it was too low for me to use comfortably also. Could use a chair in the room because not everyone likes, it is comfortable, hanging out on their bed Otherwise nice room. Staff, even with limited office hours, were cheerful and accommodating and easily reached when office was closed.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay! Everything was clean and comfortable.
Stayed 1 night in May 2023

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very inexpensive but low in price and clean
Stayed 1 night in May 2023

10/10 Excellent

Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Clean room, comfortable beds, Hot shower friendly service. We'll definitely stay here again if where back in the area.
Stayed 1 night in May 2023

8/10 Good

RICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023