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Reviews of Hotel Jungfraublick Wengen

3 out of 5
Hotel Jungfraublick Wengen
Im Gruebi 1445A, Lauterbrunnen, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 177 out of 277 reviews" "
Rating 8 - Good. 76 out of 277 reviews" "
Rating 6 - Okay. 16 out of 277 reviews" "
Rating 4 - Poor. 6 out of 277 reviews" "
Rating 2 - Terrible. 2 out of 277 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio Daniel Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay, the breakfast was amazing and the staff was beyond friendly. But even without that, the Mountain View is enough to stay here, you will wake up with the most amazing views you can think off.
Stayed 2 nights in Mar 2024
Response from Daniel on 1 Apr 2024
Hi Sergio. Thanks for the kind review, we hope to see you again in Wengen :)

4/10 Poor

Dasha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was like staying at your grandma’s chalet. PRO’S Clean, functional, basic, and comfy beds CONS: Out dated, tired looking facility and sad appearance to the internal/external grounds. They have a wonderful view. Wish they would invest in outdoor furniture, a few furs/blankets and candles to create an inviting space. As an interior designer of mountain homes, this place could be darling and change the guest experience to a more positive one.
Stayed 3 nights in Feb 2024
Response from Daniel on 25 Feb 2024
Hello. Thank you for your feedback. We are currently renovating the entire hotel, including investing in new outdoor furniture. From May on, all our Mountain View and Panoramic rooms will be newly refurbished. We are dedicated to constantly improving our guest experience and the hotel will look differently this summer season.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were terrific and quite helpful.
Stayed 2 nights in Aug 2022
Response from Monica on 31 Aug 2022
Thank you so very much for your review, James! We love to take care of our Guests so that they can enjoy their experience with us to the full! All the best to you !

10/10 Excellent

mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from the rooms, nice friendly staff and decent breakfast
Stayed 4 nights in Jul 2022
Response from Monica on 31 Aug 2022
Dear Mohammed, thank you for leaving us such a good review! We are thrilled! All the best to you and your family!

10/10 Excellent

leah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderfull stay. The hotel is a few minutes away from the tram that will take you to the top of Männlichen and the view is breathtaking. The view from the hotel itself is wonderfull. Breakfast is good. There is no AC but I dont thibk you need them. We spent. lot of time exploring outside so once we are back, its akready cooled off. Staff are very accomodating. I would definetely stay again here.
Stayed 4 nights in Jul 2022
Response from Monica on 31 Aug 2022
Thank you so much, dear Leah, for such a lovely review! We are so happy you enjoyed your time with us and in the Jungfrau region, thank you for pointing out in such a detailed way all that was good! Much love from Wengen and hopefully see you again some time !

10/10 Excellent

Jisheng, Bellevue

Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need for a stay in the mountains
Really comfortable place, with excellent service and a very nice daily changing dinner menu. Basic but good breakfast to store up on energy for a day in the mountains. Majestic view on the Jungfrau and other peaks. A short, slightly uphill walk from Wengen train station.
Stayed 2 nights in Feb 2022
Response from Andreas on 25 Mar 2022
Thank you for your stay with us and for your great feedback.

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. The best is to use public transport for your entire journey to wengen as cars are useless in this area where everything is so well connected with public transport.
Stayed 1 night in Dec 2021
Response from Andreas on 29 Jan 2022
Thank you very much for your review. We are pleased that you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience!
Staff was extremely friendly and proactive, hotel was very cozy, room was spacious, but there was no cleaning service. Breakfast was good, and great location, very close to train station and cable car station to go to the mountains. Lovely experience!
Stayed 4 nights in Jul 2021
Response from Andreas on 29 Jan 2022
Thank you very much for your review. We are pleased that you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best views in Wengen
The service was fantastic! I can’t remember the gentleman’s name that worked the evenings but he was amazing. We stayed in room 308 with the panoramic views and it was absolutely breathtaking. The rooms are simple and a little dated but I find almost everywhere in the mountains to be like this. The price of this hotel was lower than many others in the area. This surprised me because the views are some of the best in Wengen. They also offer complimentary breakfast and coffee which helped save money and time in the Swiss Alps. Would absolutely recommend!
Room 308
Room 308
Coffee with this view, does it get better?
Stayed 3 nights in Sep 2021
Response from Andreas on 4 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Good facilities. Pool table games, library, free tea and coffee. Decent breakfast offerings. Very helpful friendly staff. Beautiful view of the mountains. Spotlessly clean. Decor and styling a bit dated but I understand this is fairly normal for this area. Would definitely stay again
Stayed 3 nights in Sep 2021
Response from Viktor on 28 Sept 2021
Many thanks for your positive comments and ratings. All the very best and till soon again. Greetings from Wengen!

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay in Wengen!!
My wife and I enjoyed our stay in Wengen at Jungfraublick! We took the mountain view room and the view from our balcony was particularly stunning when the clouds cleared in the morning!! Two things to note: the hotel's restaurant is currently closed due to COVID and cars will need to be left in Lauterbrunnen (but access by train is easy).
Stayed 1 night in Sep 2021
Response from Viktor on 28 Sept 2021
Thank you for the positiv comments and the top rating. All the very best and till soon again. Greetings from Wengen!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view with enthusiastic staff
Great hotel staff -- incredibly helpful with local activities and truly enjoyed sharing their knowledge and community. Conveniently located, breathtaking view, comfortable rooms. (Alas, due to Covid, food service was limited, but staff was helpful in recommending options.)
Stayed 3 nights in Sep 2021
Response from Viktor on 21 Sept 2021
Many thanks for the positiv review. All the best till next time. Greetings from Wengen!

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 5 nights in Sep 2021
Response from Viktor on 18 Sept 2021
Many thanks for the top marks! Greetings

10/10 Excellent

Ankit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view. Lit bugs issue
Stayed 3 nights in Sep 2021
Response from Viktor on 17 Sept 2021
Thank you for you positive notes! All the best and till next time.

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!!
We loved it here. If we return to Wengen we would stay there again! Viktor was absolutely wonderful. He picked us up from the train station to check in and also dropped us off after check out. He was very knowledgeable and helpful for planning our day based on the weather. We accidentally left with our room key and he said not to worry and asked us to leave it in lauterbrunnen with the rail office. A beautiful area of good faith and great people. We couldnt say enough good about Viktor. He made our experience. Our mountain few room was beautiful. Thank you for a great stay!
Stayed 1 night in Sep 2021
Response from Viktor on 17 Sept 2021
Many thanks for you positive remarks. It has been a great pleasure. All the very best and till next time!

8/10 Good

Gail S

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great view and very nice staff. Wonderful hotel but the walk up to the hotel is challenging for us older or out of shape patrons. The hotel picked us up and dropped us when we arrived and departed. We stayed 4 nights and buy the time we returned each day it was a real challenge to get up the hill. This was my only complaint.
Stayed 4 nights in Sep 2021
Response from Viktor on 21 Sept 2021
Thank you for your constructive response. Take care and all the best. Till next time!

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Andreas on 4 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victor was very friendly and helpful with our check in process. The room has a spectacular view of the mountains. The hotel is not far from the train station.
Stayed 5 nights in Sep 2021
Response from Viktor on 9 Sept 2021
Thank you for your positiv remarks!

10/10 Excellent

Alvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The name says it all. DO take the upgrade for the room with balcony and you won't repent. Room in itself is very comfortable.Victor, amongst all, was the most helpful. Right from checking in to the time we checked out. We even shopped souvenirs in the town so had additional bags and he arranged for us to be dropped to the train station at no additional cost! His recommendation on the trail walk near the hotel was brilliant. haven't seen such an amazing valley view in all of Switzerland. The breakfast though needs some improvement. Extremely limited options I feel. Overall it was a very pleasant stay and will definitely book here again.
Stayed 1 night in Sep 2021
Response from Viktor on 8 Sept 2021
Many thanks for your kind remarks!

10/10 Excellent

Arthur

Stayed 1 night in Aug 2021
Response from Andreas on 4 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL OPTION IN WENGEN
Good hotel option in Wengen. A little dated in style but typical Swiss accommodations well located in Wengen. Great staff - super friendly and helpful. nothing was a problem!
Stayed 2 nights in Aug 2021
Response from Viktor on 9 Aug 2021
Thank you for your kind review. Wishing all the very best for the future. Please come again. Greetings from Wengen!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Stoina Nik. on 6 Aug 2021
Thank you for the high feedback! We do really appreciate it and we are really happy you enjoyed your stay with us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
On check in we were offered a room upgrade however, once checked in it was evident that the upgraded room was worse that what we had booked. It was on a lower floor, had an obstructed view and the room was significantly smaller than what was booked. We ended up rejecting the upgrade and opting for our original booking, which was far superior to the room that was offered. Overall the hotel is nice with great views (from selected rooms). The breakfast is sufficient and the hotel staff friendly and welcoming. The hotel is a short walk from the town centre and train station but an easy walk up the hill.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Stoina Nikolova on 15 Jul 2021
Thank you for the wonderful review, we do really appreciate it!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Stoina Nikolova on 1 Jan 2021
Wir sind froh zu hören, dass Sie Ihr Unterkunft im Jungfraublick hotel genossen haben! Wir hoffen, dass Sie uns bald wieder besuchen! Freundliche Grüsse, Ihr Jungfraublick Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely back again!
First time to Wengen and it was a really nice town. It was low season so it was quiet but could tell that’s this would be an amazing ski and tourist area. Very convenient and accessible. Hotel was amazing, very cosy with cabin feel but a touch of luxury. Easy going staff, clean and spacious. we had balcony room on top floor with the best view - too bad the weather was not great. Just 500m walk from the station passing by all the shops and cable car up to mannlichen. Simply wonderful!
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful welcoming host; comfortable lobby/ common areas; location was amazing; great rooms; loved the welcome drink!
Stayed 1 night in Sep 2020

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view
The pictures on the website are no joke, the view is that amazing! Hotel room was perfectly fine, clean but not luxurious. The people who worked here were very nice and helpful. That view tho!!
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020

10/10 Excellent

Joab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Joab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
The hotel was easy to find from the train station, its located in a beautful spot in the mountains with amazing views! The staff spoke english and was incredibly friendly. Breakfast and dinner was also delicious
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
Reasonably close to the railway station. Very friendly and helpful staff. Dinner menu was tasty and good value.
Stayed 1 night in Jul 2020

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jul 2020
Response from Peter-John Amberg on 8 Jul 2020
Dear Anonymous person, 6 of 10 is a realy bad rating and with no comment i have no chance to improve. please remove the rating or even better, provide me with a feedback so we can get better.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything. The staff was very helpful and friendly, room was clean, food was plentiful and delicious. Location was great. Overall wonderful experience.
Stayed 2 nights in Feb 2020

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service
The location was awesome and the employees were a pleasure to deal with. The hotel itself feels a little dated and the beds could be better.
Stayed 1 night in Jan 2020

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was a great stay in Wengen in a very nice hotel. Staff where attentive to our needs and even before we got there always answered questions in a timely manner. Would highly recommend this property
Stayed 2 nights in Jan 2020

4/10 Poor

Sandra

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Peter-John on 5 Jan 2020
Hi Sandra, could you pleaswse update with a comment what was wrong with your trip? I'm very sorry to see you did not enjoy your stay. A comment would be very welcome. Best regards Peter-John

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

YAU WAI BENNY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
It is a amazing location with the view! 100% percent perfect!
Stayed 6 nights in Jul 2019

10/10 Excellent

Ashley L.

Liked: Cleanliness
N/A
N/A
Stayed 2 nights in Sep 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation, very friendly and helpful staff, superb views! What more could you want?
Stayed 8 nights in Sep 2019

10/10 Excellent

Xin, Ellicott City, Maryland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and the most beautiful view from our panoramic room, one of our best picks in Switzerland
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, location and staff. Room was clean and nice.
Stayed 3 nights in Sep 2019

6/10 Okay

MasterChef, Castle Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view lousy beds stayed for three nights , mattress was very uncomfortable
Stayed 3 nights in Sep 2019
Response from Jungfraublick Team on 26 Sept 2019
Dear Guest Thank you very much for your stay and for taking time to leave us a feedback. We are very sorry that you did not like our beds and mattresses, please let us know about during your stay in future, we could have changed your mattress. We hope you were able to enjoy your time with us and in our beautiful region in spite of this. Have a great time and all the best and hope to see you again. Many greeting and best regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was so nice and helpful! They offered to pick us up at the train station and drive us and our luggage to the hotel. They also gave a quick tour of the town on the way (atm, grocery store & recommendations on where to go for dinner) on the way to the hotel. The breakfast was awesome, probably one of the best we had through our trip. Spring for the room with the view: the views outside the balcony are amazing!
Stayed 2 nights in Sep 2019