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Reviews of TownePlace Suites Latham Albany Airport

3 out of 5
TownePlace Suites Latham Albany Airport
5 Forts Ferry Road, Latham, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 318 out of 453 reviews" "
Rating 8 - Good. 106 out of 453 reviews" "
Rating 6 - Okay. 16 out of 453 reviews" "
Rating 4 - Poor. 8 out of 453 reviews" "
Rating 2 - Terrible. 5 out of 453 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and larger than expected.
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near many restaurants and a short drive to the Crossgates mall. The breakfast was quick and easy and the hotel was quiet and comfortable for sleeping.
Stayed 2 nights in May 2024
Response from Amanda Little on 5 May 2024
Thank you so much for taking the time to share your very kind feedback for your recent stay at the TownePlace Suites Albany Airport. We sincerely appreciate you choosing our hotel and are so pleased you had an enjoyable stay. We hope to welcome you back again in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice, quiet one night stay . We did not use the pool but used the fitness room and the machinery was in good shape. Breakfast was OK for my husband, he wasn’t fond of the egg choices. I am Gluten Free and when I last stayed a couple of years ago there wasn’t a lot of choices for me. I suggested they start providing GF muffins and they listened… they were there this time!❤️ I appreciate the attention.
Stayed 1 night in Apr 2024
Response from Amanda Little on 5 May 2024
Thank you so much for taking the time to provide your very kind and thoughtful feedback for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that we exceeded expectations and hope to get the opportunity to welcome you back again in the future.

10/10 Excellent

Markus

Stayed 1 night in Apr 2024

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a great experience. Breakfast was good, staff super friendly, pool clean, and nice environment. The room was a perfect size, clean and comfortable. Only downside was the condition of the bathroom. It had stained walls, broken mirror, and half used toilet paper.
Stayed 1 night in Apr 2024
Response from Amanda Little on 17 Apr 2024
Thank you for taking the time to provide your very honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport Latham. We sincerely appreciate you bringing your concerns to our attention and have spoken with the maintenance team to ensure your experience is an isolated incident. Thank you again for choosing our hotel and we hope to welcome you back again in the future!

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Amanda Little on 25 Apr 2024
Thank you for taking the time to provide your wonderful review for your recent stay at the TownePlace Suites Albany Airport. We are so pleased you had an enjoyable stay and hope to welcome you back again in the future!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were in town for a funeral, and the staff was so kind. The property was clean, and the breakfast was very good. I'll be back the next time I visit the area.
Stayed 6 nights in Mar 2024
Response from Amanda Little on 27 Mar 2024
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We are so pleased you had a relaxing stay during a difficult time. Thank you again for choosing our hotel.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amanda Little on 19 Mar 2024
Thank you for taking the time to review your recent stay at the TownePlace Suites Albany Airport. We sincerely appreciate you choosing our hotel and hope to welcome you back again in the future.

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff all around
Stayed 1 night in Mar 2024
Response from Amanda Little on 8 Mar 2024
Thank you for taking the time to provide your very kind and thoughtful feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we hope to welcome you back again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, check in was easy, and facilities spotless.
Stayed 1 night in Feb 2024
Response from Amanda Little on 29 Feb 2024
Thank you for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure hosting you and we hope to welcome you back again in the future!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub was stopped up so we take a shower. The water wouldn’t go down right away.
Stayed 3 nights in Dec 2023
Response from Amanda Little on 17 Feb 2024
Thank you for taking the time to provide your honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we have made our rooms team aware of your room issues.

10/10 Excellent

anda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy stay!
Stayed 1 night in Feb 2024
Response from Amanda Little on 11 Feb 2024
Thank you for taking the time to provide your very kind review for your recent stay at the TownePlace Suites Albany Airport. We are so pleased you had a relaxing stay and hope to welcome you back again in the future!

10/10 Excellent

Dmytro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to spend a night on my way to Canada and this place was perfect. Breakfast was included. Love it!
Stayed 1 night in Jan 2024
Response from Amanda Little on 11 Feb 2024
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that you had an enjoyable stay during the course of your travels and hope to welcome you back again!

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda Little on 31 Jan 2024
Thank you for taking the time to provide your outstanding review for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that you had an enjoyable stay and hope to welcome you back again in the future!

10/10 Excellent

Teresa

Stayed 2 nights in Jan 2024
Response from Amanda Little on 25 Mar 2024
Thank you so much for taking the time to provide your wonderful rating for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we hope to welcome you back again!

6/10 Okay

Steve

Travelled with family
Disliked: Cleanliness
The beds were not comfortable, the bathroom was tiny and not particularly clean. There was garbage left from the previous guest under the kitchen sink. Oh, and the check in staff member told me I was essentially stupid for booking thru Expedia because I would get a much better deal going direct. All in all, nothing catastrophic, but if I had to stay in the area again I would look for a different property.
Stayed 1 night in Jan 2024
Response from Amanda little on 31 Jan 2024
Thank you so much for taking the time to provide your honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. I'm glad we had the opportunity to speak over the phone and take care of things for your disappointing stay.

6/10 Okay

Aaron

Stayed 2 nights in Jan 2024
Response from Amanda Little on 18 Jan 2024
Thank you for taking the time to share your feedback for your recent stay at the TownePlace Suites Albany Airport. We would sincerely appreciate any additional feedback in order to understand how we could have made your stay even more memorable. Thank you again for choosing our hotel.

10/10 Excellent

Beth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never before has vegetarian sausage been a selection at a hotel breakfast bar in our experience KUDOS!!!!! Super friendly staff Pool very clean, although it could be a tad warmer!!
Stayed 1 night in Jan 2024
Response from Amanda Little on 15 Jan 2024
Thank you so much for taking the time to share your honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport! We are so pleased that you had an enjoyable stay and will make sure to check our pool temp to ensure that your experience was an isolated one. Thank you for choosing our hotel and we hope to welcome you again in the future!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amanda Little on 15 Jan 2024
Thank you for taking the time to provide your wonderful review rating for your recent stay at the TownePlace Suites Albany Airport! We are so pleased that you had an enjoyable stay and hope to welcome you back again in the future!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Amanda Little on 15 Jan 2024
Thank you so much for taking the time to provide your wonderful review rating for your recent stay at the TownePlace Suites Albany Airport. We sincerely appreciate you choosing our hotel and hope to welcome you again in the future!

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was very clean and had all the amenities I required and more. Was also in a very convenient location. Would highly recommend.
Stayed 1 night in Jan 2024
Response from Amanda Little on 21 Jan 2024
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that you had an enjoyable stay and hope to welcome you back again in the future!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
Great room setup for a week away from home. Enjoyed the pool and gym daily and breakfast bar very convenient. Staff was friendly and accessible. Will definitely choose again when in the Albany area
Stayed 5 nights in Dec 2023
Response from Amanda Little on 1 Jan 2024
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that you had an enjoyable stay and look forward to seeing you again!

8/10 Good

Rhonda

Stayed 5 nights in Dec 2023
Response from Amanda Little on 1 Jan 2024
Thank you so much for taking the time to review our hotel. We sincerely appreciate you choosing our property and would love any additional feedback on as to how we could have made your stay even more enjoyable! Thank you again and we hope to welcome you back in the future!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and tidy. Additionally, the staff was pleasant and willing to help. The surrounding area has adequate dining, shopping, and the hotel offered transportation. Great experience!
Stayed 7 nights in Nov 2023
Response from Amanda Little-General Manager on 30 Nov 2023
Thank you for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that you had an enjoyable stay and hope to welcome you again in the future!

10/10 Excellent

Olivia

Travelled with family
Liked: Amenities, property conditions & facilities
Overall good service and attention. Convenient shopping location
Stayed 2 nights in Nov 2023
Response from Amanda Little- General Manager on 12 Nov 2023
Thank you so much for taking the time to provide your very kind review for your recent stay at the TownePlace Suites Albany Airport. We are so pleased that you had an enjoyable stay and hope to welcome you back again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amanda Little- General Manager on 12 Nov 2023
Thank you so much for taking the time to provide your wonderful review for your recent stay at the TownePlace Suites Albany Airport! We hope to welcome you back again in the future!

10/10 Excellent

JESSICA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good stay here. Other than the houekeeper taking my towels by accident without replacing it was great with clean facilities, nice staff, breakfast, and nice rooms with all the things you need especially for longer stays. will definitely stay again
Stayed 6 nights in Oct 2023
Response from Amanda Little- General Manager on 15 Oct 2023
Thank you so much for taking the time to provide your very kind and honest feedback for your recent stay at the TownePlace Suites Albany Airport, We sincerely appreciate you choosing our hotel and hope to welcome you back again soon!

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel to layover nearby Albany airport. Great staff and room was very comfortable.
Stayed 1 night in Sep 2023
Response from Amanda Little- General Manager on 30 Sept 2023
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites, Albany Airport. We are so pleased that you enjoyed your stay and hope to welcome you again in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Ok, but not worth $200+ per night
Stayed last weekend while moving our child into RPI. While the space was spectacular and the front desk staff were great, we never had housekeeping, which meant our trash was never emptied, and we had to ask for fresh towels. (We were given an accessible room without proper towel racks to hang ours to dry.) Plus, the vinyl plank floors were sticky. 100% understand being understaffed, but maybe at least come empty trash and refresh towels over a 3 night stay?
Stayed 3 nights in Aug 2023
Response from Amanda Little on 27 Aug 2023
Thank you so much for taking the time to provide your honest and very valuable feedback for your recent stay at the TownePlace Suites Albany Airport. I sincerely appreciate you bringing your comments to our attention and will address the housekeeping leadership team to ensure that this is an isolated incident. Once again, thank you for choosing our hotel and we hope to welcome you back again in the future!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, amenities
Everything
Stayed 1 night in Aug 2023
Response from Amanda Little on 27 Aug 2023
Thank you so much for taking the time to provide your excellent review for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate you choosing our hotel and hope to welcome you back again in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amanda Little- General Manager on 30 Jul 2023
Thank you so much for choosing our hotel! We hope to welcome you back again in the future!

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from Amanda Little on 27 Aug 2023
Thank you for taking the time to provide your excellent review for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate you choosing and hope to welcome you back again in the future!

10/10 Excellent

Denis

Stayed 1 night in Jul 2023
Response from Amanda Little on 7 Aug 2023
Thank you for taking the time to review our hotel! We hope to welcome you back again soon!

4/10 Poor

Coryna

Disliked: Staff & service
Horrible front desk service. Problem with reservation and was told "don't shoot the messenger". She did NOTHING to help us. We had a eldery disabled man withand they let us sit for over 3 hours trying to fix the issue with the booking company. WILL NEVER STAY HERE AGAIN!!! .
Stayed 1 night in Jul 2023

10/10 Excellent

Pui Yee

Stayed 2 nights in Jul 2023
Response from Amanda Little- General Manager on 7 Aug 2023
Thank you for taking the time to provide your wonderful review for your recent stay at the TownePlace Suites Albany Airport! We hope to welcome you back again soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was hair in bathroom.
Stayed 1 night in Jun 2023
Response from Amanda Little on 22 Jun 2023
Thank you for taking the time to provide your honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We appreciate you bringing your concerns to our attention and have addressed it with our housekeeping leadership team to ensure that this is an isolated incident. We hope to welcome you again in the future!

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a 2 bedroom suite and it was a great spacious room with a full kitchen and large bedrooms and bath. Room was very clean and fully stocked with all the amenities plus some that you wouldn't expect! I was very pleased! I'd recommend this location!
Stayed 1 night in Jun 2023
Response from Amanda Little on 22 Jun 2023
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate you choosing our hotel and hope to welcome you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Amanda Little on 22 Jun 2023
Thank you for taking the time to provide your wonderful review for your stay at the TownePlace Suites Albany Airport! We hope to welcome you back again in the future!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Amanda Little- General Manager on 10 Jun 2023
Thank you for taking the time to provide your wonderful review of our hotel! We sincerely appreciate you choosing the TownePlace Suites Albany Airport and hope to welcome you again in the future!

8/10 Good

William

Stayed 1 night in Jun 2023
Response from Amanda Little- General Manager on 10 Jun 2023
We sincerely appreciate you choosing our hotel and would love any additional feedback as to how we could've made your stay even more memorable! Thank you and we hope to welcome you back again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful surprise
I wasn't expecting much because of the location and low price but pleasantly surprised. It looked like the room was recently redecorated and everything was new, clean and in perfect working order. Also the staff were the most sincerely helpful and cheerful I've ever met! I will definitely be staying there again on my next trip to Albany!
Stayed 2 nights in May 2023
Response from Amanda Little- General Manager on 31 May 2023
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate you choosing our hotel. We hope to welcome you back again!

8/10 Good

Abouzar, Troy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Amanda Little-General Manager on 31 May 2023
Thank you for taking the time to provide your review for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate you choosing our hotel and hope to welcome you again in the future!

2/10 Terrible

Falguni

Disliked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with my stay
The hotel is very nice and staff was nice.
Stayed 1 night in May 2023
Response from Amanda Little-General Manager on 31 May 2023
Thank you for taking the time to provide your sincere and valuable feedback for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate you choosing our hotel and hope to welcome you again!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband stays here when in town on business and recommended this location. Highly satisfied
Stayed 1 night in May 2023
Response from Amanda Little- General Manager on 14 May 2023
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate you choosing our hotel as well as your loyalty to Marriott. We hope to welcome you again soon!

10/10 Excellent

Tiera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living it up
Hotel is amazing you do get what you pay for made up like a studio apartment on the inside of the room if you have small kids this hotel will be the perfect fit comes with stove, microwave, refrigerator, and dishwasher… sofa bed in some rooms nice big bathroom areas just a five star overall and they also serve breakfast
Stayed 1 night in May 2023
Response from Amanda Little- General Manager on 8 May 2023
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we hope to welcome you again in the future!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenient
Front desk ladies were welcoming and friendly. We had not slept in over 24 hrs due to flying in from CA. Super exhausted they got us checked in quickly. Our room had a kitchen that was very convenient for the few days we stayed and the hotel offers kitchen appliances which was a plus. The breakfast had a good variety and the environment was nice and clean. Our shower didn't have much pressure but overall our stay was great. Will stay again.
Stayed 3 nights in Apr 2023
Response from Amanda Little- General Manager on 8 May 2023
We sincerely appreciate you taking the time to provide your kind and valuable comments for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure hosting you and we look forward to welcoming you back again in the future!

8/10 Good

Loreen, Bronx

Liked: Staff & service
Although the staff was cordial, the room itself requires a deep clean! There was hair on the towels and in the bed. The bathroom needs a deep cleaning as well. Hair in the corners and on the sink. The bathroom door had a dried substance that had dropped down the door. Seriously the entire room needs a deep cleaning.
Stayed 1 night in Apr 2023
Response from Amanda Little- General Manager on 8 May 2023
We sincerely appreciate you taking the time to provide your honest and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. We have reviewed the cleaning processes with our housekeeping leadership team to ensure that this is an isolated incident. Thank you again for choosing our hotel and we do hope to get the opportunity to welcome you back again in the future.

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
2 br suite w/ kitchen was clean & spacious , well maintained . Great place to stay for a few nights while our kitchen is undergoing full renovation.excellent staff service & good breakfast selections .best location since it’s A3 min walk to Target & retail stores too
Stayed 2 nights in Mar 2023
Response from Amanda Little- General Manager on 23 Apr 2023
Thank you so much for taking the time to share your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport! We sincerely appreciate hosting you and hope to welcome you again in the future!

10/10 Excellent

shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very friendly staff. Super accommodating allowing me to have an early check in due to my schedule. Clean and comfortable and great pillows!! Highly recommended. Will stay again.
Stayed 1 night in Mar 2023
Response from Amanda Little- General Manager on 26 Mar 2023
Thank you so much for taking the time to provide your very kind and valuable feedback for your recent stay at the TownePlace Suites Albany Airport. It was a pleasure to host you and we hope to welcome you back again in the future!