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Ulasan tentang Holiday Inn Express & Suites Albany Airport Area - Latham, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Albany Airport Area - Latham, an IHG Hotel
400 Old Loudon Rd, Latham, NY

Ulasan

7.8

Baik

Penilaian 10 - Cemerlang. 403 daripada 1003 ulasan" "
Penilaian 8 - Baik. 314 daripada 1003 ulasan" "
Penilaian 6 - Boleh diterima. 136 daripada 1003 ulasan" "
Penilaian 4 - Lemah. 73 daripada 1003 ulasan" "
Penilaian 2 - Teruk. 77 daripada 1003 ulasan" "

8.2/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

7.8/10

Mesra alam

Ulasan

10/10 Cemerlang

Darrell

Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Christopher

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
The breakfast staff Donna was extremely rude to us and treated us bad. Just because we walked in for breakfast and it wasn’t ready she was mad and this is not the way any one should be treated. That is a terrible way for an employee to behave towards customers.
Menginap 1 malam pada Mei 2024

8/10 Baik

Herminio

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was convenient for the function that we were attending. We liked all that was provided.
Menginap 1 malam pada Mei 2024
Respons daripada Front Desk Supervisor pada 18 Mei 2024
Thank you for the positive feedback, the staff here appreciates you and hope to see you come back to stay with us again soon.

10/10 Cemerlang

Brian

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean
Menginap 1 malam pada Mei 2024
Respons daripada Front Desk Supervisor pada 18 Mei 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

10/10 Cemerlang

Rogerio, Ellenburg Center

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
one sectioned is under renovation, but still very clean, excellent stay
Menginap 1 malam pada Mei 2024
Respons daripada Front Desk Supervisor pada 18 Mei 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

8/10 Baik

Holly

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Dated, some issues with cleanliness, but a decent value if you just need a place to stay before traveling.
Menginap 1 malam pada Apr 2024
Respons daripada Front Desk Supervisor pada 18 Mei 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

10/10 Cemerlang

Tuwanda

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I enjoyed my stay…everything was really nice and clean..
Menginap 1 malam pada Apr 2024
Respons daripada Front Desk Supervisor pada 18 Mei 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

10/10 Cemerlang

Miranda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
*
Menginap 1 malam pada Apr 2024

4/10 Lemah

Kattie

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024

8/10 Baik

Dave, Fitchburg

Menginap 1 malam pada Apr 2024

2/10 Teruk

Dirk

Menginap 1 malam pada Apr 2024

8/10 Baik

Cody

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan
Could’ve noted it was under construction or renovations
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Pamela

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was one of the best! Clean, bathroom was fully equipped with everything I needed. Breakfast was top notch. Friendly staff and I loved the gift bag with water and snack and the mints in the room. Thank you for making me feel welcome,
Menginap 1 malam pada Apr 2024
Respons daripada Front Desk Supervisor pada 18 Mei 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

6/10 Boleh diterima

Merlin

Sukakan: Kebersihan
Menginap 1 malam pada Apr 2024

6/10 Boleh diterima

Kaylie

Menginap 1 malam pada Mac 2024

8/10 Baik

Cristian

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff was great i will be back next month keep up the good work everyone
Menginap 1 malam pada Mac 2024

6/10 Boleh diterima

Katrina

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
Staff was kind enough to let us check in early. We were there for R&R before a medical procedure but didnt get either. Hotel is doing renovations which we didnt know at booking. There was loud banging from check in until after 7. Then we were woken up by a call at 9:45 from the front desk claiming we were slamming doors. We were all sleeping and now two adults and a 2 year old are awake for an unnecessary disturbance.
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Christine

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We stayed here for a weekend getaway. The hotel was the best I've been to ever. Staff was super friendly and accommodateing Especially the breakfast attendant. We will definitely return for another stay. m
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Angela

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I like the smell of cleanliness when you walk into the hotel rooms not clean look very clean
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Erika

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room was very spacious and clean and the staff was very friendly. My kids loved swimming in the pool (which was really nice) and running around in the beautiful brick courtyard. We will definitely be back again!
Menginap 2 malam pada Feb 2024

6/10 Boleh diterima

Jessica

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Kebersihan
It was just okay. Stayed for one night on our trip home from traveling. The room was quite dusty and there were some stains on the sheets. Found a centipede in the bathroom, too.
Menginap 1 malam pada Feb 2024

8/10 Baik

Melissa

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
Property was nice. Rooms were dated. Breakfast was good. Close to airport and good price.
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Kayla

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Clean and comfy
Great one night stay! Toom was ready when we arrived. Super clean and comfy room. Bathroom was clean with complimentary Dove products. Breakfast was very good and Donna at the breakfast today was very professional, friendly and accommodating. We will def come back to this Holiday Inn Express!
Menginap 1 malam pada Feb 2024

8/10 Baik

Alexander

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I recommend this hotel for any couple or family.The employee at the front desk was very helpful and super friendly.She went above and beyond her name is Kayleigh.
Menginap 2 malam pada Feb 2024

2/10 Teruk

RAQUEL

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We arrived at the property by 4pm. The front desk person gave us a room on the 1st floor near the storage closet and the dining area. As soon as we walked in the room we walked out and asked if we could have another room and she stated they were fully booked. The parking area was empty 😒😡. We were afraid to sleep. The beds were horrible and the frames were sticking out. The rug was filthy with stains, the chair and couch in the room we didn’t even sit on them because how filthy they were. The refrigerator area was horrible! I could tell that room wasn’t cleaned properly. Don’t stay! Look for other places in Latham!!
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Richard

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Location is excellent, friendly and helpful staff,
Menginap 1 malam pada Feb 2024

8/10 Baik

Joseph

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
The only reason we gave an average rating for cleanliness and property condition is because there were renovations on the 4th, 5th, and 6th floors and the dust could be felt all the way to the 1st floor. The staff was friendly and helpful and the location is good for travelers. We were near the highway which was convenient for our road-trip.
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Jovaughn

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2024

10/10 Cemerlang

Frances

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Comfortable bed and good breakfast.
Menginap 1 malam pada Jan 2024

4/10 Lemah

Christine

Menginap 5 malam pada Jan 2024

8/10 Baik

Jessica

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Restaurant and bar
Menginap 1 malam pada Jan 2024

2/10 Teruk

FLOR ERIKA

Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Ronald

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
It was very nice especially for the price holiday in has really stepped their quality up over time.
Menginap 1 malam pada Jan 2024
Respons daripada sedik F.O MANGER pada 18 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we are very happy to hear you enjoyed your stay.

10/10 Cemerlang

Marc

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Holiday Inn Latham
Since October 2023 I have stayed at at least 12 hotels in NY and NJ and this has been by far the best. I would highly recommend this hotel.
Menginap 1 malam pada Jan 2024
Respons daripada sedik front office manger pada 18 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we are very happy to hear you enjoyed your stay..

8/10 Baik

Shakel

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 3 malam pada Dis 2023

10/10 Cemerlang

Dwight

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great stay, great service!
The family had a great time. Sedik was great at the front desk. Provided awesome service. Our room was spacious for the kids and had a nice large bathroom and very clean overall.
Menginap 1 malam pada Dis 2023

8/10 Baik

Yiu Li

Menginap 1 malam pada Dis 2023
Respons daripada sedik pada 18 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we apologies for all negative experience. The hotel its under renovation we hope you give us opportunity to serve you again to make your stay better.

2/10 Teruk

Kirsten

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Not clean at all.
At the very least, my expectation of a hotel room is cleanliness. This place was gross. We were only there for a quick 12 hours, but that was too long. The toilet was filthy, there was orange mold in the shower, and there were spider webs in corners. It made me even more concerned about what I couldn’t see. The entire place reeked of curry to the point of us smelling like that when we left, and it was clear there were people who had been living there for the smell to get that bad. I’m not sure what criteria makes a room a suite, but a tiny bar sink and minuscule counter does not make it a suite, in my opinion. On top of this, there was someone stomping up and down either next to us or above us all night long. You could feel them walking, it was so loud. I will never, ever stay in that hotel again, nor will I recommend anyone to stay there. This was the only place within 30 minutes of our holiday destination that was available, but next time I’ll just drive 40 minutes instead.
Nasty toilet at check-in
Orange mold
Orange mold
This makes it a suite?
Menginap 1 malam pada Dis 2023

8/10 Baik

leon

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Nancy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023

4/10 Lemah

Charles

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Murphy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staffs are superb, friendly and professional. The manager and the front desk staffs are great.
Menginap 2 malam pada Dis 2023
Respons daripada sedik pada 18 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we are very happy you enjoyed your stay.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great stay
We stayed because of the proximity to our Christmas party and all the employees were excellent and kind. The hotel was very quiet and the rooms had everything we needed. We didn’t get to use the pool but it looked nice. Breakfast was one of the better ones I’ve had during a stay.
Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Rafael Gustavo Ruiz

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
If you find your self on this area this is definitely the place you would want to stay.
Menginap 1 malam pada Dis 2023

2/10 Teruk

Terri

Mengembara bersama keluarga
The rooms were not comfortable. Nowhere to put your luggage to be conveniently access. Construction going on even at night we had to tell the front desk to have them stop. It was so loud in our room. The food in the restaurant downstairs is awful and they should probably clean the lines to the beer kegs. The bear had a funny taste to it. The coffee was cold the next morning.
Menginap 1 malam pada Dis 2023
Respons daripada sedik pada 18 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we apologies for all negative experience. The hotel its under renovation we hope you give us opportunity to serve you again to make your stay better.

2/10 Teruk

Theresa

Mengembara bersama keluarga
Horrible experience
Came down with 6 children to let them swim. Added an extra day from home just to give them more time to swim to only find out WHEN WE ARRIVED that the pool was closed!!!!! No notification on site or when I called to secure suite!!!!! Breakfast next morning was HORRIBLE! Everything was old and a new employee didn’t even know how to load the pancake machine😡Kids were upset . View was overloaded garbage dumpster with garbage bags all over ground around it! Will NEVER book there again
Menginap 2 malam pada Nov 2023
Respons daripada Nickie pada 20 Nov 2023
Dear Guest We apologize for not meeting your expectations. We will be sharing this with the team. We hope you will come back and see we can do better.

10/10 Cemerlang

Stephen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2023
Respons daripada Nickie pada 18 Nov 2023
Dear Guest Thank you for letting us know about your stay with us. We hope to see you soon.amenities. We are glad you enjoy staying with us and we hope to see you again.Your five-star review means a lot to us! Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and professional staff. It is great to hear that you enjoyed the breakfast as well, and we are looking forward to your next visit to the area!

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Bummer the pool was out for remodeling, but it is what it is.
Menginap 1 malam pada Nov 2023
Respons daripada Nickie pada 13 Nov 2023
Dear Guest We apologize for not meeting your expectations. We will be sharing this with the team. We hope you will come back and see we can do better.

2/10 Teruk

Janet, Calciu

Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2023
Respons daripada Nickie pada 13 Nov 2023
Dear Guest We apologize for not meeting your expectations. We will be sharing this with the team. We hope you will come back and see we can do better.

6/10 Boleh diterima

Carolyn

Mengembara bersama keluarga
Tidak sukakan: Kebersihan
The carpet in the room was stained. The towels (inky enough for three) were stained.
Menginap 1 malam pada Nov 2023
Respons daripada Nickie pada 7 Nov 2023
Dear Guest Thank you for letting us know about your stay with us. We hope to see you soon.