Exterior

Reviews of Hampton Inn & Suites Albany Airport

2.5 out of 5
Hampton Inn & Suites Albany Airport
45 British American Blvd, Latham, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 620 out of 1131 reviews" "
Rating 8 - Good. 263 out of 1131 reviews" "
Rating 6 - Okay. 97 out of 1131 reviews" "
Rating 4 - Poor. 74 out of 1131 reviews" "
Rating 2 - Terrible. 77 out of 1131 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited this hotel many times over the years and have referred friends and family here. This time I had a prepaid room at the end of a long day of travels and arrived late - called ahead to make sure they knew I was coming and room was held. I arrived at almost midnight to a room that was saturated with cigarette smoke. It had obviously been a smoking room that wasn’t stripped - it made me want to vomit to be in there. I called the front desk and was told the hotel was sold out and sorry. Do not stay in room 406 if you are a nonsmoker. Wanted to take a bath but found pubic hair and grit in the tub so opted out. Fortunately I had a small can of Lysol with me. Between that and the bathroom exhaust fan I made through the night. The horrible coffee on the way out was a bonus. So disappointed and no compensation offered. Sad.
Stayed 1 night in Apr 2024

10/10 Excellent

edward, syracuse

Liked: Cleanliness, staff & service, property conditions & facilities
A better than expected place to stay
Stayed 3 nights in Apr 2024
Response from Sarah on 30 Apr 2024
Dear Edward, Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to the hotel as a guest in the near future.

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at checkin and the room was great. Clean and updated. The breakfast was not good. Bacon was not real bacon. People were throwing it away. Toaster don’t work. Muffins were from fridge and stale.
Stayed 1 night in Apr 2024
Response from Sarah on 30 Apr 2024
Dear Lily, thank you for taking time to review your stay with us. I am happy to hear that our staff made your stay pleasant. I am disappointed to hear that the breakfast selection was not up to par. I hope to see you again as a guest in our hotel.

6/10 Okay

Dave

Liked: Property conditions & facilities
When I checked in an asked if they had coffee early in morning because we had an early flight to Florida. They said yes /24 hours. 2:30 am I go down to lobby for coffee, one was empty and the other was ice cold
Stayed 1 night in Apr 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 25 Apr 2024
Thank you for your review. I am glad that you enjoyed your stay with us. We look forward to seeing you again as a guest in our hotel.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was very nice and the front representative was very helpful.
Stayed 1 night in Apr 2024
Response from SS on 25 Apr 2024
Dear Andrea, Thank you for your kind words. We appreciate your business and your trust in us. We are very happy to hear that you enjoyed your stay with us.

2/10 Terrible

Christopher

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets are worn, faucets leak, hvac is old and noisy, front desk staff unable or unwilling to provide a pillow for the hide a bed for my son. “We don’t have any extra pillows” is what I was told. A hotel without an extra pillow should tell you all you need to know.
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Amenities
Very clean.Staff was very kind and knowledgeable
Stayed 1 night in Apr 2024
Response from Sarah on 25 Apr 2024
Dear Joanne, Thank you for your review of your stay with us. We truly appreciate your feedback. We look forward to welcoming you back as a guest.

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean.
Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were not very nice, carpet was pulling up off floor, coat rack pulling out of the wall, needs renovation and updating
Stayed 1 night in Apr 2024

10/10 Excellent

Klementina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 30 Apr 2024
Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest in our hotel.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Good
Stayed 1 night in Apr 2024

2/10 Terrible

Richard

We were sent to the 4th floor where outside of our room the ceiling must have had a leak and there was an awful smell and fans trying to dry the carpet. There was no hot water to shower in the morning. Awful experience
Stayed 1 night in Apr 2024

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Deirdre

I was told there was a 24 hour airport shuttle but it does not start running until 6am, which is ridiculous since there are many flights (including mine) that leave at 6am or even earlier. So we had to move to another hotel (The Hilton Garden Inn which is also at the airport). The desk clerk at the Hampton told us we would not be charged but of course we were.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jose

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever
Stayed 2 nights in Apr 2024
Response from SS on 30 Apr 2024
I hope this finds well. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally emailing us.

8/10 Good

Linda

Liked: Property conditions & facilities
Very clean property well maintained helpful staff
Stayed 2 nights in Apr 2024
Response from SS on 13 Apr 2024
Dear Linda, I appreciate your positive feedback about our hotel. I am happy that you enjoyed your stay with us. I am looking forward to welcoming you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, comfortable excellent location
Stayed 1 night in Apr 2024
Response from Sarah on 13 Apr 2024
Dear Susan, thank you for your review and for choosing our hotel. I am happy to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great front door gal at 4:00 pm
Stayed 1 night in Apr 2024
Response from Sarah on 13 Apr 2024
Dear Michelle, thank you for taking time to review your stay with us. I am very happy to hear that our staff made you feel welcoming. This is really one of the things that we try to maintain in our hotel. Hope to see you again soon.

8/10 Good

ann

Stayed 2 nights in Mar 2024
Response from SS on 30 Apr 2024
Dear Ann, Thank you for your review. I am glad that overall, you enjoyed your stay. We hope to see you again, in your next adventure in our area.

2/10 Terrible

Gregory

Disliked: Staff & service
Stayed 14 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Sarah on 13 Apr 2024
Dear Scott, Thank you for positive feedback. I am so glad that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help with you.

4/10 Poor

Andrea

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unable to offer a travel crib and I heard varying stories ranging from "they're all being used because you didn't request early enough" to "we don't have any onsite". Found the property dirty throughout, from the public bathrooms, eating areas, and pool. Pool did not have towels. Uncomfortable bedding.
Stayed 2 nights in Mar 2024

10/10 Excellent

Manohari, Camberwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovelly restful night at Hampton Inns by the Albany International airport.
Stayed 1 night in Apr 2024
Response from Sarah on 6 Apr 2024
Thank you for your positive review of our property. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future as a guest in our hotel.

8/10 Good

Kalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sarah on 6 Apr 2024
Thank you for choosing to stay with us and I am glad to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

O

Liked: Cleanliness, staff & service, property conditions & facilities
Chill.
Stayed 1 night in Mar 2024
Response from Sarah on 1 Apr 2024
Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We hope to be able to welcome you back in the future to our hotel.

4/10 Poor

Andrea

Stayed 1 night in Mar 2024

6/10 Okay

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from SS on 13 Apr 2024
Dear Vanessa, I do apologize for any inconvenience you may have experienced during your stay. We do hope that you would consider us again, and I look forward to welcoming you back as a guest in our hotel.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect
Stayed 1 night in Mar 2024
Response from Sarah on 31 Mar 2024
Dear Craig, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best that we can. If you're traveling in our area again, feel free to stay with us again.

2/10 Terrible

Deirdre

Disliked: Staff & service, amenities
This "airport" hotel advertises a free airport shuttle. When I booked on Expedia I requested an 11 pm shuttle. My flight arrived at 10:50 pm, so I called for a shuttle. I was told there is no shuttle after 10 pm. There was no mention of this on the website, nor did I receive an email noting my request for an 11 pm shuttle could not be met. The taxi fare for the 2 mile ride was $30. The front desk receptionist told me this was no longer an "airport" hotel and that since Covid there is no longer a shuttle past 10,but they have not updated the website and other customers have complained. A terrible way to start a stay.
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Liked: Cleanliness
Right after I checked in the property lost power! This prevented me from accessing the rear entrance close to my parked car. Thus I had to carry my luggage all the way to the front of the building! Then I had to walk up 2 flights of stairs in the dark, & down a dark hallway to my dark room! Thank God for street lights outside. I couldn't charge my phone or take a shower!
Stayed 1 night in Mar 2024
Response from SS on 30 Apr 2024
I do apologize for the inconvenience of the power outage may have caused. We appreciate you taking time to provide us with such candid feedback of your stay. I am sorry that our service was not up to par.

4/10 Poor

Jean-Yves

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Il y a eu un bris d eau ce matin,donc pas moyen de prendre une douche,laver les dents ,aller a la toilette. A l acceuil pas moyen d avoirde delai ou d aide ,pouvait rien faire
Stayed 1 night in Mar 2024
Response from SS on 13 Apr 2024
I do apologize for any inconvenience of the pipe that was being worked on for safety issues, in which they had to turn the water off for a short while. We do hope that you will give us another chance, and we can improve our services.

6/10 Okay

Debra

Travelled with pets, Travelled with partner
Breakfast sausage was cold as well as the potatoes. Limited seating for dining . Room was pleasant.
Stayed 1 night in Mar 2024
Response from Sarah on 13 Apr 2024
Dear Debra, I am disappointed to hear that breakfast was not up to par. But I am glad to hear that your room was satisfactory. We hope to be able to welcome you back in our hotel as a guest in the near future.

4/10 Poor

dina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude front desk, room smelled, pillows had an “old” scent, mold on shower ceiling, complained three times about no hot water in shower.
Stayed 1 night in Mar 2024
Response from SS on 13 Apr 2024
Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the front staff, the quality of the room, and the maintenance issues. This information has been passed to the concerned parties.

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly! BUT... the bacon at breakfast was HORRIBLE!! Other than that all was great!
Stayed 2 nights in Mar 2024
Response from Sarah on 27 Mar 2024
Thank you for your candid feedback on your stay with us. I am very happy to hear that all the staff has made your stay wonderful. I do apologize that our bacon was not up to par. I hope to be able to welcome you back as a guest in our hotel.

4/10 Poor

cristi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the hotel 3/22/2024-3/24/2024. All was good until an ice storm came in on the 23rd -24th. We returned to the hotel that evening to find that the hotel was completely out of service. I understand we do not have control over mother nature however this particular hotel di not have a generator or one that did not work. Hotel was black, elevators were down and at first we were told our room keys would not work , however they did sometime later on that evening. We were exhausted and needed to go to bed. We had to climb 4 flights of stairs to get to room 406. Needles to say we did not sleep well that evening. The morning of our departure (the 24th) we still did not have power and showering was out of the question because the water was freezing. From what I had heard that evening other hotels were up and running. I'm assuming they had an installed generator.
Stayed 1 night in Mar 2024
Response from SS on 13 Apr 2024
Dear Cristi, I do apologize for the inconvenience of the power outage of that weekend. We did sent your feedback to the personnel concerned. I am truly sorry for the bad experience. We hope you will give us another chance to make it up to you, and we look forward to welcoming you back in our hotel.

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sarah on 27 Mar 2024
Thank you for your review on our hotel. I am very pleased to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Joan

Travelled with partner
They checked someone in directly above us at midnight. The person(s) were very noisy until 3am which is when we got up to catch our early morning flight. There were plenty of empty rooms. The staff needs to be aware of occupied rooms when placing late arriving customers!!
Stayed 1 night in Mar 2024
Response from SS on 13 Apr 2024
We appreciate you taking the time to provide us with such candid feedback about your stay. I am very sorry to hear that your stay did not meet expectations.

10/10 Excellent

Patricia

Everything was wonderful! Most comfortable bed, bedding and pillows! Quiet. Clean. Staff were polite and engaging!
Stayed 1 night in Mar 2024
Response from Sarah on 29 Mar 2024
We truly appreciate the kind words about our staff. I am very pleased to hear that you enjoyed your stay and our beds. We look forward to seeing you again as a guest.

10/10 Excellent

changhui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge station for ev
Stayed 1 night in Mar 2024
Response from Sarah on 27 Mar 2024
Thank you for your review, I am glad that you were able to enjoy our amenities of the charging stations. Thank you for your business and your trust in us. I am glad that you enjoyed your stay with us. We hope to welcome you back as a guest in our hotel.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to when coming into Albany airport. Great staff
Stayed 1 night in Mar 2024
Response from Sarah on 27 Mar 2024
Thank you for your kind words, and the review on our hotel. I'm sure the entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to be able to welcome you back again in the future.

2/10 Terrible

Stathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was impolite and not friendly.
Response from Sarah on 29 Mar 2024
I hope this note finds you well. We have sent your feedback to the personnel concerned. I am apologizing for this bad experience. This is very disappointed to hear, and I hope you will give us another chance to make it up to you.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Sarah on 26 Mar 2024
Thank you for your kind words, I am very pleased to hear that you enjoyed your stay with us. I hope to be able to welcome you back as a guest in our hotel.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sarah on 29 Mar 2024
Thank you for your review. I do apologize for any inconveniences that you may have experienced during your stay. We hope to be able to welcome you back as a guest in our hotel in the future.

8/10 Good

Harry

Stayed 1 night in Mar 2024
Response from SS on 22 Mar 2024
Thank you for your review. I am glad that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Kenneth L Kinney

Stayed 1 night in Mar 2024
Response from Sarah on 6 Apr 2024
Dear Kenneth. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I am looking forward to having you again as a guest in our hotel.

10/10 Excellent

Seydina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2024
Response from Sarah on 19 Mar 2024
Thank you for your review of your stay. I am very pleased to hear that you enjoyed your stay with us. We hope to welcome you back soon.