Outdoor pool, open 8:00 AM to 6:00 PM, pool loungers
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Reviews of Condo Hotel Playa Las Ballenas

3.5 out of 5
Condo Hotel Playa Las Ballenas
Francisco Alberto Caamaño Deñó, Las Terrenas, Samaná

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 42 reviews" "
Rating 8 - Good. 15 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 4 out of 42 reviews" "
Rating 2 - Terrible. 4 out of 42 reviews" "

8.0/10

Cleanliness

4.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Rita, Parkesburg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Belkys

Travelled with family
Disliked: Property conditions & facilities
Not enough privacy
Stayed 3 nights in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness
Stayed 3 nights in Feb 2024

8/10 Good

Rosette

Liked: Cleanliness, amenities, property conditions & facilities
The construction site next to the property was extremely noisy and was not safe due to falling debris, I was moved to a better room with less noise. Overall, I enjoyed my stay! The environment was pleasant, and the price was unbeatable... Paulo and his wife were very accommodating. My suggestion is to advise the workers at the construction site to keep the shouting and loud speaking to a minimum
Stayed 11 nights in Nov 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not sure its 3.5 stars
Dirty sofa. Dirty toilets. They should have provided coffee for the coffeemaker. Pool was nice. OK overall.
Stayed 1 night in Aug 2023

4/10 Poor

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Nice place bad experience... the house does not have an electric generator the first night we could not sleep because there was no power in the area, it was very hot and to make matters worse the windows could not be opened because of the mosquitoes, the staff (Polo and Nela) tried to help us in what they could and they were very attentive but we really did not have a good time during the night. The TV did not work either and when there is no electricity there is no water in the bathrooms... but being fair area is very good and super close to the beach. The house is nice. Las Terrenas is beautiful its a shame we couldn’t have a better experience since we where celebrating my husbands birthday.

8/10 Good

JOHN

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was good and clean and the area very nice. Now comes the crazy part. When you book they say it is self check in and that you will receive instructions on how to check in 48 hours before you arrive. I never got instructions and wrote to the property 30 hours before, 24 hours before 10 hours before and nothing - no reply. I called Expedia and they said they had several numbers for the property but nobody was answering so we went there with anxiety prepared to having to look for and book a different place. Turns out there is a front desk and care takers living on the property so the incompetence of the miss information on Expedia and the no response when you write to them made me leary of what else might go wrong but thankfully nothing did..
Stayed 3 nights in Jul 2023

10/10 Excellent

Milena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment, very well taken care of. The star of our stay was Polo, and thanks to him our stay was 5 star. The truth is that without Polo, this condo hotel would be just a regular one.

10/10 Excellent

Dayma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Affordable and beautiful
Stayed 1 night in Oct 2022

8/10 Good

Steve

Travelled with family
no tv in bed
Stayed 3 nights in Oct 2022

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, room comfort
Samana 2022
Staff - friendly and kind. Room - was very clean. Location - 5 minutes walk from the beach.
Stayed 1 night in Jul 2022

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building house is beautiful
Stayed 2 nights in May 2022
Response from Condo Hotel Playa Las Ballenas on 6 Jun 2022
Hello Juan, Excellent! Thank you so much for leaving us a great review. We appreciate it and we are glad to know that you have enjoyed your time staying with us. We hope to welcome you back again next time you are in Las Terrenas. All the best,

10/10 Excellent

Jessica

Liked: Cleanliness
Great little spot! Great staff! You just show up to the hotel and knock on the front reception lounge and there’s always someone there to help you. The place was very tidy and clean, and the pool was very nice! When the power went out in the area they were able to help us get it going, and there was plenty of hot water. The little kitchen is super adorable. The beds are very comfortable. And the bathrooms are remarkable. A wonderful Dominican vibe with walking distance of a perfect beach! Definitely bring your own drinking water, coffee, and other supplies, but outside of that it was perfect
Stayed 3 nights in May 2022
Response from Condo Hotel Playa Las Ballenas on 31 May 2022
Hello Jessica, Thank you so much for leaving us a fantastic review with wonderful comments. We really appreciate it and we are glad to know that you have enjoyed your time staying with us. We hope to welcome you back next time you are in town. Regards,

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Josefina

Stayed 3 nights in Apr 2022
Response from Condo Hotel Playa Las Ballenas on 12 Apr 2022
Muchísimas gracias por la excelente reseña Josefina! Nos alegra mucho saber que hayan disfrutado de su estancia con nosotros y esperamos volver a verlo muy pronto. Saludos,

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ample room, private, close to a beautiful beach. Awesome!
Stayed 2 nights in Mar 2022
Response from Condo Hotel Playa Las Ballenas on 23 Mar 2022
Hello Gabriel, Thank you so much for leaving us a great review. We are glad to know that you have enjoyed your time staying with us and we hope to welcome you back again next time you are visiting the area. All the best,

8/10 Good

Sudhanshu

Travelled with partner
Disliked: Amenities
Location is excellent, one minute walk from lovely Playa de las Ballenas, and several bars and restaurants. The apartment is very spacious and nice, with air conditioning in bedroom, small kitchenette adequate for a holiday. Parking also available. The main issue to be aware of is that the internet is very, very bad, basically you should assume there is no internet. Cleaning is only done every three days, which they should tell you in advance (was fine with us, once we were informed). Plumbing could use an upgrade, shower and hot water was a bit unpredictable, hot water was coming in and out. But overall the location and physical accomodation is very nice.
Stayed 7 nights in Dec 2021
Response from Condo Hotel Playa Las Ballenas on 4 Jan 2022
Hello Sudhanshu, Thank you very much for submitting a nice review. We appreciate your feedback as well, but we are glad to see that you have enjoyed your time staying with us and we hope to welcome you back again in the near future. All the best,

10/10 Excellent

Susy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Steps away from the beach!
Stayed 2 nights in Sep 2021
Response from Condo Hotel Playa Las Ballenas on 6 Oct 2021
Hello Susy, Excellent, thank you so much for submitting a perfect review. We are glad to see that you have enjoyed your time staying with us and we hope to welcome you back again soon. All the best

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Staff so courteous. I didn't like the showers in both bathrooms, they need to be refurbished.
Stayed 1 night in Aug 2021
Response from Condo Hotel Playa Las Ballenas on 8 Sept 2021
Hello and thank you for the positive review. We appreciate your feedback and have shared this with our management. Safe travels and we hope to welcome you back again soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great space and host. Clean room Everything as described/
Stayed 1 night in Feb 2021
Response from edward on 22 Feb 2021
thanks we hope ti see you soon rerard edward restituyo

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and we’ll ventilated. Front desk very pleasant and the pool is nice.
Stayed 1 night in Mar 2019
Response from Recidences Playa Ballenas on 6 Mar 2019
Thanks you so much for being with, we´re so happy to read comment like this, if the gust is sastified we´re more than proud. Best Regard !!!!

6/10 Okay

Yuemi

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Laury

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Muy bueno
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Stayed 6 nights in Dec 2023

2/10 Terrible

Kenny

Stayed 2 nights in Oct 2023

4/10 Poor

FRANCISCO

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sucia y en mal estado.
Stayed 1 night in Mar 2023

8/10 Good

Edy

Liked: Cleanliness
Hotel Familiar recomendable
Fue muy agradable, el lugar tiene muy buena ubicación, a unos 60 mt de la playa, las personas que nos atendieron fueron muy atentas, en especial Nella que nos hizo sentir en familia, lo único que había zancudos en la habitación que lo solucionamos con repelentes. ah y ese día la luz lo estaban arreglando por lo que no había agua hasta las 6:30 pm
Stayed 1 night in Nov 2022

8/10 Good

Itziar

Liked: Cleanliness, amenities, property conditions & facilities
Lugar tranquilo, muy cerca de la playa (~100-200 metros) y a 2 km del centro, si te gusta pasear o correr, muy agradable. El trato, amabilidad y generosidad su persona de contacto, Polo, es de 10, simplemente excelente. Te atiende en cualquier momento y sobre cualquier cuestión, desde luego que hace que tu experiencia sea bastante más agradable.
Stayed 1 night in Oct 2022

10/10 Excellent

Carlos, Santo Domingo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Estaba equipada con lo básico para uso de la cocina, baños y la piscina. Todo estaba aseado. Deben mejorar la conexión de Internet.
Stayed 1 night in Oct 2022

10/10 Excellent

rocio

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo estaba muy limpio.
Stayed 1 night in Aug 2022
Response from Condo Hotel Playa Las Ballenas by The Oxo House on 9 Sept 2022
Hola Rocio,Muchas gracias por dejarnos una excelente reseña! Nos alegra mucho saber que hayan disfrutado de su estadía y esperamos volver a verlos pronto! Saludos,

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Condo Hotel Playa Las Ballenas on 2 Aug 2022
Hello Richard, Thank you very much for leaving us a wonderful review. We appreciate it and we are glad to know that you have enjoyed your time staying with us. We hope to welcome you back again next time you are in Las Terrenas. Regards,

4/10 Poor

jJHONNY

Travelled with family
Dos noches no pide dirmir la unidad 1 tenia pulgas hay q dumigar
Stayed 2 nights in Jul 2022

8/10 Good

Susy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Raiza Marie Figueroa

Stayed 5 nights in Aug 2021

8/10 Good

Létizia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from Condo Hotel Playa Las Ballenas on 16 Aug 2021
Hola Létizia, Muchísimas gracias por su reseña. Nos alegra mucho saber que hayan disfrutado su estancia con nosotros. Esperamos volver a verles de nuevo muy pronto! Saludos,

10/10 Excellent

jean

Liked: Cleanliness, room comfort
séjour magnifisue personnel de tres haute qualité
appartement correspondant au descriptif et aux photos réception efficace et tres cordiale ....accompagnement de qualité tout au long du séjour personnel tres à l ecoute et tres efficace
Stayed 7 nights in May 2021
Response from Condo Hotel Playa Las Ballenas on 19 May 2021
Bonsoir, Merci beaucoup d'avoir évalué notre propriété. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour. Nous espérons vous revoir la prochaine fois. Merci encore et salutations

4/10 Poor

Angel, Santo Domingo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy abandonado en general , había dejado de ir , por las pobres condiciones y el agua para bañarse no era buena , eso del agua fue arreglado El apartamento no tiene seguridad en las puertas están todas rotas , sólo tiene un candado para poner a una puerta de hierro que puede ser violada muy fácilmente La ropa de cama para el sofá cama no había Habían cucarachas en el segundo Me gustaría tener un reembolso del 50 % de lo que pague , por pasar una noche intranquilo e incómodo
Stayed 1 night in Aug 2019
Response from Adm on 2 Oct 2019
Buenas, Pedimos disculpas por su sentir. Estamos tomando accion de inmediato en todos los puntos antes expuestos..

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cet hôtel n’existe pas !!
Il semble que cet hôtel n’existe pas. Nous sommes arrivés à 19:30 au lieu indiqué sur la carte. Il n’y avait aucune residence qui correspondait à la description. Nous avons demandé à tous les riverains, personne n’avait entendu parlé de l’endroit. Nous avons téléphoné une vingtaine de fois, personne n’a jamais répondu. Nous avons été obligés d’aller séjourner ailleurs
Stayed 2 nights in Mar 2019
Response from Residense Playa Ballenas on 3 May 2019
Salut Merci beaucoup de nous avoir choisi pour votre séjour, nous l’avons vraiment apprécié, j’ai bien senti le désagrément de localiser l’hôtel et en même temps l’impossible pour nous localiser, c’est pourquoi nous nous efforçons d’éviter une adaptation de ce type, nous aimerions que vous restiez pour une prochaine et vous montrer de l'autre côté de la pièce, mille excuses Avec nos meilleures salutations !!!!

2/10 Terrible

Eunice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraude
Estoy tratando de comunicarme con el servicio al cliente de hotel.com y no he recibido respuesta! Este lugar estaba completamente cerrado cuando llegue nunca pude hacer el check-in y al final tuve que ir a otro hotel y pagar más dinero porque la sola habitación disponible era la más cara. Esto es fraude y quiero mi dinero de vuelta.
Stayed 1 night in Mar 2019
Response from Residense Playa Ballenas on 2 Apr 2019
Bonjour Mme Eunice, nous nous excusons pour la confusion qui aurait pu exister lors de votre arrivée, notre intention n'est pas que nos clients séjournent dans d'autres hôtels mais pour profiter du service que nous pouvons offrir, il y avait une Je m'excuse pour les inconvénients que cela pourrait causer à votre séjour. Avec nos meilleures salutations !!!

10/10 Excellent

Wolfgang, Bayahibe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die Anlage ist sehr kindefreundlich
Wir hätten den Aufenthalt von 2 Nächten gerne verlängert. Wenn man ein Fahrzeug hat ist die Anlage sehr empfehlenswert. Etwas abseits vom Zentrum, aber der Strand ist zu Fuß wenige Minuten entfernt.
Stayed 2 nights in Mar 2019
Response from Residences Playa Ballenas on 10 Mar 2019
Vielen Dank für Ihren schönen Kommentar. Wir schätzen es sehr. Es ist eine Freude, mit Ihnen zusammenzuarbeiten und Ihnen jederzeit zu helfen. viele segnungen Beste Grüße