In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Holiday Inn Express Lapeer, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lapeer, an IHG Hotel
927 Demille Road, Lapeer, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 256 out of 518 reviews" "
Rating 8 - Good. 150 out of 518 reviews" "
Rating 6 - Okay. 52 out of 518 reviews" "
Rating 4 - Poor. 34 out of 518 reviews" "
Rating 2 - Terrible. 26 out of 518 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Marnee

Travelled with family
Disliked: Cleanliness
Pros: A great location near many restaurants and stores. The property has a fresh and updated feel. Cons: Multiple things not working when we stayed. The pool was closed because of a broken heater. Some of the machines were broken at breakfast leading to limited choices. Lots of tiny ants in the room that came out overnight in the bathroom/sink area. I mentioned it when we checked out and the front desk staff said they were previously aware of the bug problem. I was offered a free drink for my trouble and some rewards points added to my account, however the promised points never showed in my account

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Such friendly staff!!
Stayed 2 nights in Apr 2024
Response from Lisa on 25 Apr 2024
Dear Christine,Thank you for providing feedback on your stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed your stay and our friendly staff. We look forward to having you stay with us again in the future.Warm regards,Lisa General Manager

10/10 Excellent

Michael

T
Stayed 1 night in Apr 2024
Response from Lisa on 25 Apr 2024
Dear Michael,Thank you for your feedback. We look forward to having you stay with us again in the future.Warm regards,LisaGeneral Manager

8/10 Good

ROBERTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kaitlyn, who checked us in was great; she helped us print maps for a place we needed to go for a funeral. She explained the directions. Later she helped us via phone to find a channel we were trying to find on the TV. She was delightful all of the time. . . and I am sure she thought, "who are these people??!!" She made a somewhat unpleasant trip much more positive.
Stayed 1 night in Mar 2024
Response from Lisa on 3 Apr 2024
Dear Roberta,Thank you for your feedback on your recent stay at Holiday Inn Express Lapeer. We send our deepest sympathy for your loss. We are happy that you enjoyed a great stay and our helpful team during this sad time. We look forward to having you stay with us again in the future.Warm regards,Lisa J. General Manager

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant check-in staff.
Stayed 1 night in Mar 2024
Response from Lisa on 3 Apr 2024
Dear Judith,Thank you for letting us know about your recent stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed your stay and our pleasant staff. We look forward to having you stay with us again. Warm regards,Lisa J.General Manager

10/10 Excellent

Bethanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lisa on 3 Apr 2024
Dear Bethanie,Thank you for providing a score for your stay with us. We look forward to seeing you again in the future. Have a great day!Warm regards,Lisa J.General Manager

10/10 Excellent

Martha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good convenient location. Clean. Comfortable beds. Keurig coffeemaker in room. Delicious smoke hot breakfast with good coffee.
Stayed 1 night in Feb 2024
Response from Lisa on 3 Apr 2024
Dear Martha,Thank you for sharing your experience during your stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed your stay and our breakfast. We look forward to you staying with us again.Warm regards,Lisa J.General Manager

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel/rooms were clean! Breakfast was excellent! Staff was very friendly! Will definitely stay there again if needed!!!
Stayed 1 night in Feb 2024
Response from Lisa on 3 Apr 2024
Dear Chad,Thank you for taking the time to provide feedback on your stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed your stay and our friendly staff. We look forward to welcoming you back in the future.Warm regards,Lisa JGeneral Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Lisa on 3 Apr 2024
Dear Jeff,Thank you for providing a score for your stay. We look forward to having you stay with us again in the future. Have a great day!Warm regards,Lisa J.General Manager

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and comfortable bed and pillows. Good selection of breakfast items. Only complaint is the bathroom sink is really tall. I’m 5’1” and it came up to the bottom of my chest.
Stayed 1 night in Feb 2024
Response from Lisa on 3 Apr 2024
Dear Dale,Thank you for providing feedback on your stay at Holiday Inn Express Lapeer. We are happy to hear that you enjoyed your stay and our comfortable beds. We look forward to you staying with us in the future. Warm regards,Lisa J.General Manager

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
I was good thank u for have us
Stayed 2 nights in Jan 2024

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and staff friendly and helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Charles

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Heather

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here!!!
The stay was a disaster from start to finish. Booked through hotels.com to arrive to no reservation. Took almost an hour for hotrks.com/hotel to fix the situation. I had to wait in th skinny with blaring speaker music after a long trip. No exactly relaxing and comfort! Get to room to find it hotter than summer and lady bugs. Cute but not ideal. After watching tv , having to use two remotes to do so, I turned off the TV and could hear music. Turns out it was the blaring music from lobby below. Called desk who stated they do not control and could do nothing. Hotel half empty …… Hello new room!!! Gave up trying to sleep at 3:00. Was planning to leave by 5 am anyways. I had a lot of stuff to take out that I brought in using baggage cart. Got to get cart to find it is locked up between locked sliding doors. You can checkout but you can never leave ….. if it is before 6 am. Do not recommend!!! Quality at this hotel, despite even the new renovations, is lacking. I use to stay at this location often but after giving me keys to an already occupied room and finding dirty clothing in room on two previous stays I opted to go else where. This was a last minute choice that I regretted thoroughly!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was friendly. Good breakfast
Stayed 1 night in Nov 2023

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay
Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good morning breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lapeer
Always happy to stay at a Holiday Inn Express. Grateful for the breakfast that seems to satisfy most needs. Especially pleased that beverages and some snacks are available throughout the day. Although I would not buy frozen dinners for meals, having this convenience available is a life saver when restaurants are too crowded or unavailable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Older, but we’ll kept.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service clean rooms. Very good breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Keith, Holland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall. Seemed like we could hear a lot of sound from hallway.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay
Stayed 1 night in Sep 2023

10/10 Excellent

Haleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was wonderful, my kids loved their first experience in a hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, secure at night, and close to all the popular shopping places and restaurants.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly & efficient staff, building is old.
The facility was clean, but a bit old and tired. The tub had been cleaned so many times, that it had lost its finish and was "raw" in several places. Overall, the carpets are worn and it needs a coat of paint. The staff was great - helpful, friendly and efficient!
Stayed 1 night in Sep 2023

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cookies. Front desk foal was nice. Appreciated the digital check out.
Stayed 1 night in Sep 2023

10/10 Excellent

Kyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Customer service was great. Kirk was a delightful and helpful person
Stayed 1 night in Sep 2023

10/10 Excellent

Imelda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service overall!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All in all, it was good. But our tub had gross stains on the bottom and the whole bathroom needed a renovation.
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone stole the whirlpool!
Great stay overall but the advertised whirlpool wasn't there.
Stayed 2 nights in Aug 2023

2/10 Terrible

Richard

We didn’t use our reservation because we tested positive for Covid the day before and they would not cancel our reservation.
Stayed 1 night in Aug 2023

8/10 Good

katherine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
Hard working, accommodating managers and staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent customer service
Stayed 9 nights in Aug 2023

2/10 Terrible

Melinda

We booked two rooms and our reservation was accepted and processed and when my guys arrived, only one room was available and I had to move them AGAIN at 10:30pm. Extremely inconvenient and the front desk person was of no help.
Stayed 1 night in Jul 2023