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Reviews of The Chapter Suites & Hotel

2.5 out of 5
The Chapter Suites & Hotel
Lot 22 & 2612, Jalan Pantai Cenang, Tanjug Malai, Langkawi

Reviews

6.2
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 6 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 4 out of 23 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i no recommend stay this hotel。suddenly ask me change to other motel，lister“is motel”。Oh my god，i book hotel name is“the charted suits hotel，is no motel。
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Location was good.. Next to food truck point.. In front of underwater world
Stayed 1 night in Apr 2019

10/10 Excellent

Ariffin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Mar 2019

8/10 Good

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just okay
The hotel is still new, too new they dont have a banner of the hotel name so we had trouble looking for it. Other than that, the room is okay, no lifts so had to climb stairs and the toilet flooring was uneven so there was water collected at one part of the floor, have to sweep it away all the time.
Stayed 5 nights in Dec 2018

2/10 Terrible

Junaid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad hotel
Very Very Bad Hotel No Lift Only Very Narrow Stairs very very Bad and small and very Dirtybath room scary horror atmosphere... so many lizards and ants are in the room No Room service please don’t stay here even free of cost very very very bad hotel in Langkawi only location of hotel is good
Stayed 4 nights in Dec 2017

8/10 Good

Shahvaiz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

4/10 Poor

ted, brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stay if you want a central location in cenang
This is a very average hotel it is half done and I would say it will stay that way for some time. The owners do not know how to run a hotel or renovate a hotel. Overall poor.
Stayed 5 nights in Dec 2017

4/10 Poor

Albany

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor cleanness
The place itself was very beautiful. But there were blood and hairs on the bad sheet and floor... very gross. And there were poor nasilmak and literally just bread and jam for breakfast. No egg no juice or anything. I would expect more than this when there is clearly stated that breakfast is included.
Stayed 3 nights in Nov 2017

2/10 Terrible

Leong Sze

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub-par
Horrible access stairs. Corridor flooring partially complete & not properly barricade. Leaky air-conditioning (room). Furniture (room) orientation felt off...
Stayed 2 nights in Dec 2017

8/10 Good

shivram, Mumbai

Liked: Cleanliness, staff & service, room comfort
Nice location but no elevator
Ideal for 2 or maximum with one kid. Clean room and newly renovated. Clean toilet with basic stuff like hot water, shampoo, soap, towel etc. A.C was working fine. Hotel is of 2 floor without lift. They provide limited drinking water (1.5ltr/day). 1MYR for per ltr extra drinking water. Location is excellent.
Stayed 3 nights in Dec 2017

4/10 Poor

john zaki, Shah Alam

Disliked: Cleanliness, property conditions & facilities, room comfort
More bad than good.
The GOOD. 1. Hotel location is superb. Center of Cenang conviniently close to almost everything; the beach, foods, shops, pharmacy etc. 2. The king size bed + bedsheet + duvet - almost 3/4 star rating comfort. 3. The room size is super spacious. The BAD. 1. Facilities is almost non existent even for in house TV channel, only RTM1, RTM2 and TV3. No telephone, no Wifi and no safe box provided in room. 2. The toilet is terra cotta tiles. Which one wonders why for a toilet? Not to mention shower walls are damp and leaking. 3. Toilet floor is uneven. The water from showering would consume and overflow inside to the room. They even have the water scrap mop in toilet for us to use after shower. 4. Poor room soundproofing. 5. Air conditioning unit is not properly working when ever you want to switch it on. 6. The in room lighting is bad. 7. Worn out towels of very low and cheap quality even got holes at it for me to use. 8. No daily housekeeping to change towels etc. 9. The hotel itself is in shambles. From room furniture poor condition to toilet sink are all shabby work. Hotel electrical wiring cables, floor tiles are all a mess. Wonder Certificate of Fitness can be approved for business. I was told the hotel is less than a year old since opening day but then again it should have never opened for business just yet. Not worth the value for that price you have to pay. The first and the last for Chapter Suites. Sorry.
Stayed 2 nights in Dec 2017

6/10 Okay

Ken, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
New hotel
Don't have room wifi but called a suite. Quite misleading to tourists. Don't have a fridge too as a suite. Door difficult to look from outside. Room no. 105. Ample parking but Road to parking area so muddy & dirty.
Stayed 1 night in Nov 2017

6/10 Okay

Ying Khuan

Stayed 2 nights in Aug 2017

8/10 Good

Antonio

Liked: Room comfort
Stayed 5 nights in Aug 2017

10/10 Excellent

Asad, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flying Langkawi
Wonderful place to enjoy the holiday. It's a wel organized tourist place. They prepared the island without disturbing the nature. I really enjoyed staying this newly built hotel.
Stayed 3 nights in Aug 2017

8/10 Good

Asad, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flying Langkawi
Wonderful place. I'll love to visit this island again and again.
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended : /
First of all the location and the room by themselves are fine. However, the building is still under renovation. Actually the building has major defect, and we wonder if it may collapse...
Stayed 1 night in Aug 2017

6/10 Okay

ANANTHI

Clean and really spacious but water heater not spoil no spare part so can not repair. Request for hair dryer also not effort even not peak season.
Stayed 2 nights in Jul 2017
Hi Ananthi, Thank you for your respond.In the future we will improve our service.

10/10 Excellent

anita, indonesia

Liked: Cleanliness, staff & service, room comfort
very good
perfect for family vacation. the staff are very friendly.
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Varauksessa oli että sänkyjä on viidelle, jokaiselle majoittujalle. Pyyhkeitä oli vain 2kpl. Muuten oli ihan siisti paikka
Stayed 1 night in Jan 2019

6/10 Okay

oleg

Disliked: Staff & service
Hotelet har bra lägge men fortfarande inte färdigt byggt. Regnvatten rinner på trappsteg inomhus. TV har tre lokala kanaler.
Stayed 3 nights in Sep 2017

10/10 Excellent

Assemgul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отель. Все рядом. Чисто, жалко нет интернета в номерах.персонал хороший.
Stayed 6 nights in Jul 2017

6/10 Okay

げーて, 尾張

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段で相応
現在改装中で廊下や階段は建築現場の様相です。シャワー室は廃棄材料は置いてあり、セメント臭い匂いが充満していました。 心して宿泊願います。