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Reviews of The Lancaster Motel

3 out of 5
The Lancaster Motel
112 Main St, Lancaster, NH

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 183 reviews" "
Rating 8 - Good. 65 out of 183 reviews" "
Rating 6 - Okay. 28 out of 183 reviews" "
Rating 4 - Poor. 14 out of 183 reviews" "
Rating 2 - Terrible. 16 out of 183 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time
Clean nice room accommodated our late check-in with Grace
Stayed 1 night in Jan 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
No hair dryer. I went and purchased one, but there was no electrical outlet in the bathroom other than one affixed to an old light which didn't have clearance for the GFI on the hairdryer. There was no other mirror in the room other than in the bathroom, so drying my hair was out of the question.
Stayed 1 night in Jan 2024

8/10 Good

Chad

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Ruby on 9 Jan 2024
Thanks Chad!We’re still a work in progress and we appreciate the great review and your business.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean room ,comfortable and the safe was very friendly. I definitely will be back. It would be nice if it was dog friendly. A lot of people travel with there fur babies.

10/10 Excellent

Cheryl

Stayed 3 nights in Oct 2022

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service
This was a great stop.
Stayed 1 night in Oct 2022
Response from Jackie on 11 Oct 2022
Thank you for the kind words. We are glad you had a good experience with us.

8/10 Good

Jairaj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained rooms. Safe and quiet neighbourhood
Stayed 1 night in Oct 2022
Response from Jackie on 11 Oct 2022
Thank you for the kind words. We are very happy you had a good experience with us.

10/10 Excellent

Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.a
Stayed 1 night in Oct 2022
Response from Jackie on 12 Oct 2022
Thank you for booking with us. We are very happy you had a good experience with us.

10/10 Excellent

Kathrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before heading to Mt Washington!
Stayed 1 night in Oct 2022
Response from Jackie on 10 Oct 2022
Thank you for the kind words. We are happy that you enjoyed your stay with us.

10/10 Excellent

Samantha

Stayed 2 nights in Oct 2022
Response from Jackie on 11 Oct 2022
Thank you for the good review. we are glad you had a good experience with us.

10/10 Excellent

Alan

Stayed 2 nights in Oct 2022

10/10 Excellent

Kate

Stayed 2 nights in Oct 2022
Response from jackie on 10 Oct 2022
Thank you for the great review. Thank you for booking with us

10/10 Excellent

Thomas

Stayed 1 night in Oct 2022
Response from Jackie on 10 Oct 2022
Thank you for the great review! Thank you for booking with us

6/10 Okay

Graham

Liked: Staff & service
Rare 1950's motel in great location
Old fashioned motel being lovingly renovated. Rooms a little shabby but clean. Currently having major issues with staffing but staff pleasant, friendly and helpful. Located ideally for facilities in Lancaster. Nice cocktail bar onsite
Stayed 4 nights in Sep 2022
Response from Jackie on 8 Oct 2022
Thank you for the kind words. We are sorry that you found the rooms a little shabby. We are working on the rooms. Please give us another try if you are ever in Lancaster

10/10 Excellent

Robin

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Terrible
The receptionist tells us upon arrival that maybe the one who makes the breakfast will be there the next day. Well guess what? The door to the entrance was locked and there was no one there. No breakfast. The breakfast was included in the price and that's one of the reasons I booked. It's not worth $124. Also, I forgot my cell charger in the room and no one wrote to tell me that they found my charger in the room. So no more charger. Bad experience.
Stayed 1 night in Sep 2022
Response from Jackie on 30 Sept 2022
Hello, We are sorry, you did not have a good experience with us. Due to staffing issues, the lobby did not open until 11:00 am. If breakfast was important to you, the front desk could of made you a to go bag upon check in. For lost and found items. You need to call us at 603-788-4921

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
Lancaster Inn, New Hampshire
The motel dates from 1955. The new owners are making improvements and updates. The rooms have tiled floors instead of carpets. Makes the rooms look clean and new. The bed was comfortable. It was niice having a small table and 2 chairs. I loved the lobby, needs updating but hope they can keep the 50s vibe. The bar is small but friendly. Having a cigar room was a upscale touch. Since the motel is older, the electric outlets were scarce. There was a nice seating area in the front of the motel where people could gather and hang out. There is a Dunkin ,5 mile down the road one way and a restaurant about ,5 mile te other way.
Stayed 2 nights in Sep 2022
Response from Jackie on 30 Sept 2022
Thank you for the kind words. Thank you for booking with us.

8/10 Good

Heidi

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
They have no heat , it was 39 outside and about 50 inside the room. Bring your own blanket as they don’t give you more then a thin blanket.
Stayed 1 night in Sep 2022
Response from Jackie on 26 Sept 2022
We are sorry that your experience was not a good one. You really should have brought this to the attention of the front desk.

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Absolute Horrible No Good Very Bad Horror Show
Property was supposed to be smoke free. Room REEKED so bad it was impossible to stay after a few minutes. Clerk offered no help, or alternative. Had to find another hotel. This room also had nothing but a bed and tv. Two small metal chairs and a waste basket. BEWARE!!
Stayed 1 night in Sep 2022
Response from Jackie on 26 Sept 2022
I am so sorry Denise you had a bad experience with us. Your husband did not give me an opportunity to do anything about your room. He gave the key back, he said he was not staying and then left. I absolutely would have changed your room.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2022
Response from Jackie on 26 Sept 2022
Thank you for the great review!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Brittani

Liked: Cleanliness, staff & service, room comfort
Nice place to stay in NH
Love staying here when we're hiking in the Whites. Rooms have no carpet and new bedding which is amazing (especially in New Hampshire). Only flaw this time around was that our room smelled pretty badly of cigarette smoke. I believe it was due to the room on the side of ours (we saw the ashtray outside) but it definitely affected our stay quality quite a bit. Dove body washes and shampoo/conditioner were a great addition. Overall, still wonderful place for the price.
Stayed 1 night in Sep 2022
Response from JACKIE on 20 Sept 2022
Hello Brittani, I am sorry, that another guest irritated you with the smoking. I wish you would have come to the front desk. It would of been taken care of for you. Thank you for the kind words.

10/10 Excellent

Joanne

Stayed 1 night in Sep 2022
Response from Jackie on 20 Sept 2022
Thank you for the nice review. Thank you for booking with us,

8/10 Good

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the retro aspect and the history. I like to stay in places that have been around and have some history. The staff was awesome. Good luck with the remodeling and I will be back. It is good to see someone putting the effort into a place that was once great. Thank you.
Stayed 1 night in Sep 2022
Response from Jackie on 18 Sept 2022
Thank you for the kind words.

8/10 Good

René

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Sep 2022
Response from Jackie on 17 Sept 2022
Thank you for the good review.

10/10 Excellent

Kaili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and you can walk to coffee shops, local shopping, movie theater and restaurants
Stayed 1 night in Sep 2022
Response from JACKIE on 14 Sept 2022
Thank you for the kind words.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

6/10 Okay

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service
On line it says there is a pool and there wasn't. That was our main reason to picking this place for our daughter to be able to go swimming
Stayed 1 night in Sep 2022
Response from Jackie on 12 Sept 2022
We are sorry you were disappointed with us. Thank you for the feed back.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and comfortable. Staff was very nice and helpful. All though the bathroom was extremely small. I would stay there again.
Stayed 1 night in Sep 2022
Response from Jackie on 11 Sept 2022
Thank you for the kind words. It is always nice to know our guests enjoyed the stay with us. Thank you for booking with us.

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jackie on 11 Sept 2022
Thank you for the positive review! Thank you for booking with us

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un beau séjour
Points positifs : Accueil simple et très chaleureux, très bon déjeuner avec beaucoup de choix, beau motel avec décor original, lits confortables, belle ville avec plusieurs services proches, possibilité de jouer dans le lobby, très grandes chambres Points négatifs : Peu insonorisé, accueil avec heures d'ouverture limité (nous n'avons pas pu voir quelqu'un pour obtenir d'autres serviettes, savons, etc.), le déjeuner est servis une fois donc si on y va plus tard, il ne reste plus beaucoup d'options, les chambres sont quand mêmes simples
Stayed 2 nights in Sep 2022
Response from Jackie on 6 Sept 2022
Thank you for the kind words. Thank you for booking with us

8/10 Good

Maryrose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, close to Lancaster Fair!
Stayed 1 night in Sep 2022
Response from jackie on 6 Sept 2022
Thank you Maryrose for the very kind words. We are so happy you had a positive experience. Thank you for booking with us

4/10 Poor

Patty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not in good conscience recommend this establishment. It is sorely in need of renovation. The room we had stunk badly of cigarette smoke. In the past, years ago this was the smoking wing.... I had to purchase a powerfully scented room deodorizer, praying the odor didn't get into our clothes for a family wedding. We were not given another option to have a different room, even though we arrived right at 2:30 on Friday. The earliest we could check in. The woman, Jackie, at the front desk knew what the conditions of the room were.. I had spoken with the woman who was cleaning the rooms just as we were leaving. Not only does it advertise a non-existent pool, but we should have been informed that the community pool was available a few blocks away. This we learned when about to get in the car to return home on Sunday
Stayed 2 nights in Aug 2022

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Lancaster for a couple nights Aug 26-27. We had 7 people in our party. I loved that it was very close to Santa’s Village. The rooms were clean, the property was very nice except my grandkids were disappointed that there was no pool. It says there’s one on the website, I should of known better when I didn’t see any pictures of one. No biggie! All and all I recommend this place. And take a short walk down the street to the copper pig excellent food and service.
Stayed 2 nights in Aug 2022
Response from Jackie on 1 Sept 2022
Thank you for the kind words

8/10 Good

Marcel

Stayed 1 night in Aug 2022
Response from JACKIE on 28 Aug 2022
Thank you for the kind words

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the beds. I like the 50's retro vibe you're working on. I do think there needs to be some kind of towel hooks in or near the bathroom? Would also love the entire property to be smoke free. People were not smoking RIGHT in front of the window but you did have to close it when they were smoking near the room. Room did have a smoke smell on arrival but probably not from anyone smoking right IN the room. Maybe we missed it but having a recycle bin in the breakfast room would be helpful. SO MUCH plastic going in garbage. Sad face. I wish you all the best as you go further, the new mural is fantastic and you are clearly trying to pull together a great concept.
Stayed 1 night in Aug 2022
Response from jackie on 22 Aug 2022
Hello Cynthia, Thank you for the kind words. We are not a smoke free property, but if anyone was smoking near your room, the front desk would have addressed that issue for you. The garbage company that we are under contract with sorts our trash for any recyclables. Thank you again for the kind words.

8/10 Good

Jonathan

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
The lounge is amazing in every way. It’s what makes this motel worth staying at. Everything else is pretty average. While the rooms have nice new floors, the bathroom leaves much to be desired. The door wouldn’t close and the sink area wasn’t very clean. We would stay again.
Stayed 2 nights in Aug 2022
Response from JACKIE on 21 Aug 2022
Thank you for the kind words. The bathrooms are our next major project to be done. Please give another try in the future

10/10 Excellent

Tomasz

Stayed 2 nights in Aug 2022
Response from jackie on 21 Aug 2022
Thank you for the great review!

8/10 Good

Edward

Stayed 1 night in Aug 2022
Response from Jackie on 21 Aug 2022
Thank you for the kind words

6/10 Okay

Tori

Travelled with partner
Liked: Cleanliness, staff & service
Staffing impacted our stay. No breakfast available and the room wasnt ready by 3. Staff worked hard to get the room ready and front desk was helpful when there. Great location!!
Stayed 1 night in Aug 2022
Response from Jackie on 21 Aug 2022
I am sorry our hours affected you. The office hours are 11:00 am to 7:00pm.

2/10 Terrible

gary

Stayed 1 night in Aug 2022

2/10 Terrible

Benoit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Bad stay
very terrible stay the Hotel was smelling cigarette the loby close at 6pm its suppose to have a bar and it was close the roome was filthy the bathroom bath was horrible hair on the wall the mattress was so horrible and we can do nothing because nobody at the office !!! We left after a night even we have paid for 2
Stayed 2 nights in Aug 2022
Response from JACKIE on 15 Aug 2022
Hello, we are sorry you did not enjoy your stay with us. You should have brought this to our attention. we would changed your room. The mattress in that room is brand new. Also, the lobby does not close at 6:00 pm. Feel free to give us a call at 603-788-4921.

6/10 Okay

Jeff

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had three rooms and the AC in two was not good at all. Very hot and hard to sleep. The building and HVAC need some upgrades . It was a very clean facility , great bar and good staff! You could walk to the restaurants and bakery in the AM - great location.
Stayed 1 night in Aug 2022
Response from Jackie on 21 Aug 2022
Thank you for bring this issue to our attention. We will have the A/C changed out. Thank you for the kind words.

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2022
Response from Jackie on 21 Aug 2022
Thank you James!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Had a refrigerator, which was a bonus. Breakfast was disappointing. Very friendly staff. Lovely bar and drink discount for guests. Happy experience.
Stayed 1 night in Aug 2022
Response from jackie on 8 Aug 2022
Thank you for the kind words. Please give us a call at 603-788-4921 to let us know how to make our breakfast better.

10/10 Excellent

Patricia D

Stayed 1 night in Aug 2022
Response from Jackie on 7 Aug 2022
Thank you Patricia for the great review!

10/10 Excellent

Tomasz

Stayed 1 night in Aug 2022
Response from Jackie on 7 Aug 2022
Thank you for the great review Tomasz!

8/10 Good

Jo Ann

Stayed 2 nights in Jul 2022
Response from jackie on 2 Aug 2022
Thank you for the good review

4/10 Poor

Marcia

Disliked: Staff & service, property conditions & facilities
Room needed to be cleaned. Floors were dirty and hair in the bathroom..Linens seemed clean. Staff not particularly friendly.
Stayed 1 night in Jul 2022
Response from jackie on 30 Jul 2022
Thank you for the feed back. You should have made us aware of the issues you had. They would have been corrected. The housekeeper was on duty until 6:00 pm.