Indoor pool, seasonal outdoor pool, open 9 AM to 10 PM, pool loungers
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Reviews of Eden Resort and Suites, BW Premier Collection

3.5 out of 5
Eden Resort and Suites, BW Premier Collection
222 Eden Road, Lancaster, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1000 reviews" "
Rating 8 - Good. 164 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, the young lady at the front desk was super friendly and very welcoming and the chocolate given to us upon arrival was a very nice touch and it was delious! The room was very nice and clean as well as the entire property. Out waiter for breakfast was very friendly and attentive. If I visit Lancaster in the future I will be back!
Stayed 1 night in Apr 2024

10/10 Excellent

tia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of rooms.
Stayed 2 nights in Apr 2024

6/10 Okay

Ana

Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome hotel to stay in Lancaster!
Stayed 1 night in Apr 2024

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I got to the hotel (close to 1 am), I had to wait approximately 5-7 minutes for a desk clerk to appear. She and another coworker were in the back with a closed door. While I was waiting, two others joined me and they advised that the clerk was often hidden in the back room. Otherwise, check in was fine. The hotel is nice but our room was obviously updated without being done in a quality manner.
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like, the inconsiderate guests. Night time was very noisy. Got very little sleep. Not happy about that. Everything else was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Nelson

Travelled with family
Liked: Staff & service, property conditions & facilities
Great clean place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside and out!
Stayed 1 night in Apr 2024

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort will be back
Stayed 4 nights in Apr 2024

10/10 Excellent

Brandii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Dina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this resort! Clean, friendly, great amenities, convenient parking & close to Dutch wonderland and all that Amish country has to offer!
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful. People are friendly and helpful. It's clean and well stocked with all our needs.
Stayed 1 night in Apr 2024

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious. Very clean and updated property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with family
Very clean, nice place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Pool and hot tub was great! Service and rooms great!
Stayed 1 night in Apr 2024

8/10 Good

James

Stayed 2 nights in Apr 2024

8/10 Good

fiorella

Liked: Cleanliness, staff & service, property conditions & facilities
love having the privacy inside the same room
Stayed 1 night in Mar 2024

8/10 Good

Ever

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is one of the better hotels in the area, definitely will visit it again
Stayed 1 night in Apr 2024

10/10 Excellent

Maritza

Stayed 2 nights in Mar 2024

10/10 Excellent

Enriqueta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, comforting and kid friendly. We come here every year to Enjoy the sight and sound theater. Also the front desk was Elbert polite by providing us with water. Love it here🤗
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice, clean, and to me fancy hotel. The indoor pool and whirlpool were nice to relax in. I did not order any food though cuz it was a little too pricy for me at that time. I will definitely go here again next year, when Zenkaicon is happening.
Stayed 2 nights in Mar 2024
Response from Eden Resort Team on 30 Mar 2024
Jessica, thank you for your review. We're glad that you enjoyed your stay and our indoor pool and that you will definitely be back. We look forward to welcoming you back. -Eden Resort Team

10/10 Excellent

Linda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for my daughter’s cheerleading competition. Loved the pool!
Stayed 1 night in Jan 2024
Response from Eden Resort Team on 30 Mar 2024
Linda, thank you for your 5 rating. We're glad that you had an excellent stay for your daughter's cheerleading competition. We hope that you can come back soon. -Eden Resort Team

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024

8/10 Good

Abolanle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good!
Stayed 3 nights in Mar 2024
Response from Eden Resort Team on 30 Mar 2024
Abolante, thank you for your review. We're glad that you had a really good stay here. We hope that you can stay here again soon. -Eden Resort Team

6/10 Okay

Catherine, Glendale

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Eden Resort Team on 30 Mar 2024
Thank you for your review, Catherine. We would welcome the opportunity to learn how we could have provided the exceptional stay that is typical for our guests - please do not hesitate to contact us directly. -Eden Resort Team

10/10 Excellent

Hyun Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Eden Resort Team on 30 Mar 2024
Thank you for your 5 rating, Hyun Hee. We hope that you can return soon. -Eden Resort Team

10/10 Excellent

Marco

Travelled with partner
It was a very nice stay at the Eder resort and I will be going there again
Stayed 3 nights in Mar 2024
Response from Eden Resort Team on 27 Mar 2024
Marco, thank you for your 5 rating. We're glad that you had a nice stay here and that you will come back. We look forward to welcoming you back. -Eden Resort Team

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 27 Mar 2024
Thank you for your review, Margaret. We hope that you can return soon. -Eden Resort Team

10/10 Excellent

Tronisha, Temple hills

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite. Separate bedroom for the kids 10/10 recommend!!
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Tronisha, thank you for your 5 rating. We're glad that you enjoyed your suite with your family. We hope that you can stay with us again soon. -Eden Resort Team

8/10 Good

Crystal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Eden was very nice but honestly i think it was extremely over priced. We stayed in a suite. But other than having a seperate bedroom it wasnt anything special. It seemed like the rooms needed updating and there were kids/teenagers running through the halls , knocking on doors, amd being extremely loud till after 1am. The indoor pool was small and heavily chemicaled. The breakfast buffet was good but again it seemed over priced for what was on the buffet. It was a mice place but wont stay there again.
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Crystal, thank you for your review. We sincerely appreciate your comments. Please keep in mind that we continually reinvest in renovating all areas of the hotel, including our guest rooms. We hope that you will reconsider staying with us again so that we can provide an exceptional experience. -Eden Resort Team

10/10 Excellent

Annette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place for the price!
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Annette, thank you for your 5 rating. We're glad that you had a great stay here. We hope that you can come back soon. -Eden Resort Team

10/10 Excellent

Stephen

Travelled with partner
Liked: Amenities
Beautiful resort comfortable beds
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Stephen, thank you for your 5 rating. We're glad that you enjoyed your stay here and hope that you can stay with us again soon. -Eden Resort Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice staff.
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
David, thank you for your 5 rating. We're glad that you had a great stay here and hope to be able to welcome you here again soon. -Eden Resort Team

10/10 Excellent

Keisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying on the property and each time I am overwhelmed with enjoyment. I recommend this place often as a quick get away for couples or families. I will return in the summer. I did lose a bag on the property and I haven’t received a call back from their lost and found dept yet. Pending a call back. (This was an error on me not the property)
Stayed 2 nights in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Keisha, thank you for your 5 rating and for recommending us. We're glad that you always enjoy your stay here, and we look forward to welcoming you back when you return. -Eden Resort Team

4/10 Poor

Jannu

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was dirty and it smells. The shower head had molds. The safe box was not working. The fridge that is inside the cabinet was filthy. I would never bring my family here again.
Stayed 2 nights in Mar 2024
Response from Greg Kavanagh on 27 Mar 2024
Jannu, thank you for your review. We sincerely appreciate your feedback and apologize for the issues that you encountered; they are not the typical experience of our guests. We hope that you will consider staying with us again to have an exceptional experience. -Gregory Kavanagh, General Manager

10/10 Excellent

Sonila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Perfect for every family.
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Sonila, thank you for your 5 rating. We're glad that you enjoyed your family getaway here. We hope that you can visit us again soon. -Eden Resort Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities
This property is impeccable. Nice and quiet. Will return.
Stayed 1 night in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Jennifer, thank you for your 5 rating. We're glad that you enjoyed your stay here and that you will return - we look forward to it. -Eden Resort Team

6/10 Okay

Raffaella De

Travelled with family
Liked: Staff & service
Heat wasn’t working in the room very very cold
Stayed 2 nights in Mar 2024
Response from Eden Resort Team on 25 Mar 2024
Raffaella, thank you for your review. We sincerely apologize for the issue with the heat in your room. Our Maintenance team is always ready to address any issues that may arise. -Eden Resort Team

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with family
Stayed 1 night in Feb 2024
Response from Eden Resort Team on 25 Mar 2024
Omar, thank you for your 5 rating. We're glad that you enjoyed your family getaway here. We hope that you can return soon. -Eden Resort Team

8/10 Good

Shazaad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Pool was nice for the kids.
Stayed 2 nights in Feb 2024
Response from Eden Resort Team on 25 Mar 2024
Shazaad, thank you for your review. We hope that you can visit us again soon. -Eden Resort Team

10/10 Excellent

Kerri, Howard Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great winter getaway! Indoor pool room came in handy. They were doing construction on a few of the rooms across from us though. It got s little noisy from that.
Stayed 2 nights in Feb 2024
Response from Eden Resort Team on 25 Mar 2024
Kerri, thank you for your 5 rating. We're glad that you had a great winter getaway here. We hope that you can stay with us again soon. -Eden Resort Team

10/10 Excellent

MICHAEL, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only criticism is that housekeeping entered my room before checkout while I was sleeping. Other than that, I thought it was a very nice property.
Stayed 1 night in Feb 2024
Response from Eden Resort Team on 25 Mar 2024
Michael, thank you for your 5 rating. We apologize for your check-out experience; your feedback is appreciated and has already been addressed by our Housekeeping team. We hope to be able to welcome you here again soon. -Eden Resort Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet room nice indoor pool
Stayed 3 nights in Feb 2024
Response from Eden Resort Team on 25 Mar 2024
David, thank you for your 5 rating. We're glad that you enjoyed your stay and hope that you can stay with us again soon. -Eden Resort Team

6/10 Okay

Tauryn

I didn’t like the attitude of the housekeeping when it was time for checkout. Everything else was lovely though, wish the pool stayed open longer though.
Stayed 2 nights in Feb 2024
Response from Eden Resort Team on 25 Mar 2024
Tauryn, thank you for your review. We appreciate your comments and feedback. We hope that you will stay with us again. -Eden Resort Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road Noise Was Loud When I Stayed In The Villa. But Great Place To Stay, Will Be Visiting Again In The Summer.
Stayed 2 nights in Feb 2024
Response from Eden Resort Team on 25 Mar 2024
David, thank you for your 5 rating. We're glad that you found us a great place to stay and that you will visit us again - we look forward to welcoming you back. -Eden Resort Team