Best Boutique Hotels in Lakeland - Winter Haven

"I checked in online via an email from Melia. When I arrived to get my keys at the front desk I had to fill out another form via a tablet and staff took a long time to check me in again. The next morning, although we hung the "do not disturb" sign on the door, housekeeping opened the door anyway and proceeded to enter my room. Housekeeping saw me sitting at the couch and then backed out of the room and left. The next morning after that, housekeeping knocked on our door and asked if we were checking out. We said no, because we were staying two more nights. I called the front desk to confirm what they had for our check out date and it was correct. Front desk said there was probably confusion for housekeeping, because they mentioned to them they were going to upgrade me to a bigger suite (that have not been mentioned to me at all). The staff was pressuring me to upgrade for free to another room, because we had a poor check in experience. I said it's convenient now that my family has already unpacked, had food in the fridge, and already settled in. The bartender was rude and annoyed to take food and drink orders. He was stressed probably due to short staff. Last year I had a great experience here, but this year was the opposite due to the staff. Very disappointing stay and experience for the price I paid."