It’s a beautiful property, the suite was so cozy and welcoming. Unfortunately I would never book here again. I arrived at 4:00pm with my family, 2 adults 2 kids. Check in time was 3pm, on arrival I was told my room wasn’t ready and I’d have to come back. It’s in the middle of winter, snowing so obviously it’s cold, getting dark and kids are tired of being in the car for 3 hours. I asked how long, I was told they needed to clean the room and didn’t have a time, so they’d have to call me.
THREE HOURS LATER, I finally got the call saying we can come check in.
While waiting for the room to be ready we went out to get some groceries. Our kids were so excited to make s’mores at the fire pit. Well what a letdown when they tell us they’re not bringing out a fire log because they’re in the office and maintenance can’t make it out. No fire pit outside and our room fireplace wasn’t working either. Maybe there should warn you to bring your own fire log if you want to use the fireplace. Such a let down. Beautiful property with lousy staff.
