6/10 Boleh diterima
Thomas
10 Okt 2025
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
´The person at the reception was not friendly, I almost felt like I was bothering him at my arrival.
There were some small issues with the room like a cracked sink counter and a broken cushion under the toilet seat, but the room was clean.
´The very UNFORTUNATE thing was that the walls were very thin, so there is little soundproofing. As a result the people in the next room were very noisy and that continued until 4 o’clock in the morning. I tried to call the front desk office from the room telephone only to discover that the phone had no plug, so could not be connected which made it unserviceable ( and in case of emergency, quite dangerous), as a result I went to get help with the noisy room next to ours by going to the front lobby, but no one was there, and there was no button or door buzzer to get help so I knocked several times with no answer. Finally we got very little sleep. When I addressed this problem with the person ( the same person who registered me the day before) at the front desk when leaving he was uninterested and unapologetic.
´The smaller issues, previously mentioned could be excused for the reasonable room cost ( for a Monday night), but not the sleepless night and inability to contact management to take care of the problem.
Thomas
Menginap 1 malam pada Sep 2025
