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Reviews of Park Lane Motel

2.5 out of 5
Park Lane Motel
378 Canada St, Lake George, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 181 reviews" "
Rating 8 - Good. 61 out of 181 reviews" "
Rating 6 - Okay. 21 out of 181 reviews" "
Rating 4 - Poor. 6 out of 181 reviews" "
Rating 2 - Terrible. 1 out of 181 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Room comfort
Relaxing waterfront was very nice.
Rug needed to be vacumned. Bathroom floor dirty. Bed was way too soft. Gentlemen at desk was very patient and helpful with the problem with the tv. Waterfront, seating and grills were very nice.
Stayed 4 nights in Oct 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very pleasant. Rooms clean .
Stayed 3 nights in Oct 2023

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Jinny

Stayed 1 night in Oct 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Just ok.
Just ok. Second time staying in Lake George. There are better options for the price.
Stayed 1 night in Oct 2023

8/10 Good

goma, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in early so the parking wasn’t an issue. Good luck if you are checking in late
Stayed 1 night in Sep 2023
Response from Ann on 21 Sept 2023
Hello,Thank you for completing this survey. We hope you enjoyed your stay with us. We hope you will join us again.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend. Staff were very helpful and friendly
Stayed 1 night in Sep 2023
Response from Ann on 13 Sept 2023
Hello Denis,Thank you for leaving this survey. We are pleased to see you had a wonderful stay. We look forward to the next time you are in Lake George.

10/10 Excellent

Aileen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here. It is truly a family environment. So grateful for another year of great memories! The property is clean, located in a convenient location, and the amenities are great!
Stayed 3 nights in Sep 2023
Response from Ann on 13 Sept 2023
Hello Aileen,Thank you for completing this survey. We are happy to see we could give you another awesome stay to make great memories. We look forward to your next stay in Lake George.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room.
Stayed 1 night in Aug 2023
Response from Ann on 27 Aug 2023
Hello Michelle,Thank you for this review. We are please to see you had a good stay and liked your room. We hope you will visit us again.All the best

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Staff did t seem very flexible though.
Stayed 1 night in Aug 2023
Response from Ann on 27 Aug 2023
Hello Laura,Thank you for completing this survey. We are pleased to see you enjoyed your stay. We hope you will join us again.All the best

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent Location
Our stay was overall very enjoyable. The room was a little small for our family of 4 and the bathroom door didn't close all of the way. The room was clean and we had good shower pressure which is a big plus for me! The kids enjoyed the kayaks, paddle boards and nightly fresh popcorn! Great view of the fireworks!
Stayed 4 nights in Aug 2023
Response from Ann on 25 Aug 2023
Hello Karen,Thank you for leaving us this review. We appreciate you staying with us. I have alerted maintenance to the bathroom door concern. we hope you will join us again.All the best

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, could walk everywhere. Area over developed and all shops were cheap schlock.
Stayed 2 nights in Aug 2023
Response from Ann on 25 Aug 2023
Hello Robert,We appreciate you taking the time to give us your review. We are pleased to see you liked our location. We hope you will join us again sometime.All the best

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterfront middle of lake George village
Response from Ann on 11 Aug 2023
Hello Kevin,We are pleased to see you had a nice stay with us. We hope you will join us again. All the Best

10/10 Excellent

Collette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time, other than the noise from the two units above after midnight, all was good. They did loose internet for a day or so. Close to the village no need to drive and park, we were able to walk every where.
Stayed 3 nights in Jul 2023
Response from Ann on 11 Aug 2023
Hello Collette,Thank you for completing this survey. We are happy to see you had a great time with us. I apologize for our internet going down. we did get that repaired as quickly as possible. We hope you will join us again. All the Best

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The people were very friendly. The property was convenient to locations. The fire pit was nice. The views were beautiful The room was very clean. The bed was very comfortable would go back again.
Stayed 1 night in Aug 2023
Response from Ann on 11 Aug 2023
Hello Wayne,Thank you for taking this survey, We were pleased to have you stay with us. We hope to see you again. All the Best

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Yes it’s dated but but it was clean and the beds are comfortable. By the lake with new outdoor furniture and a lot of new grills with clean utensils to use, fire pits, and the pool was heated! Close to everything ! The town had fireworks and they came around and offered us popcorn! We had a great view! We are sorry we were only there for one night! Only problem was that not all the power outlets worked so a bit limited for four people to charge phones.
Response from Ann on 11 Aug 2023
Hello Nathalie,Thank you for this great review. We are pleased to see you loved your stay. We hope you will join us againBest wishes

8/10 Good

tina

Liked: Cleanliness, property conditions & facilities
I had great time
Stayed 3 nights in Jul 2023
Response from Ann on 11 Aug 2023
Hello Tina,Thank you for completing this survey. We are pleased to see you had a great time. We hope you will join us again.All the Best

8/10 Good

Nikolay

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Ann on 30 Jul 2023
Hello Nikolay,Thank you for leaving this review for us. We hope you liked your stay and will join us again. All the best

10/10 Excellent

Grace

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Park Lane Motel. Great views, lovely public spaces overlooking the lake, and right in town. We will be back!
Stayed 1 night in Jul 2023
Response from Ann on 26 Jul 2023
Hello Grace,Thank you for completing this survey, We are pleased to see you loved your stay. We look forward to your next visit to the Adirondacks. All the Best

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Ann on 23 Jul 2023
Hello Jeffrey,Thank you for staying with us. We hope you loved your stay. We hope to see you again. All the best

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We ❤️ Lake Geo
It was a great stay from start to finish. Checkin great, clean and super comfortable bed. Great area to stay, shops and a beautiful view. Lots of grills, very nice pool area.
Stayed 2 nights in Jul 2023
Response from Ann on 21 Jul 2023
Hello Carolyn,Thank you for this awesome review. We are please to see you had a wonderful stay. We hope to see you again, the next time your in the area. All the best

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!!!
Stayed 1 night in Jul 2023
Response from Ann on 10 Jul 2023
Hello Barbara,We are pleased to see you had an excellent stay with us. We hope to see you again. All the Best

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ann on 10 Jul 2023
Hello Sergio,We are pleased to see you had a nice time staying with us. We hope you will join us again. All the Best

10/10 Excellent

Leontina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, excellent location, reasonable priced
Stayed 1 night in Jul 2023
Response from Ann on 2 Jul 2023
Hello Leontina,Thank you for completing this survey. We are happy to see you had an enjoyable stay at our location. We hope you will join us again. All the best

10/10 Excellent

Olesya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe area. Everyone was paying attention and kind. Tons of restaurants around.
Stayed 4 nights in Jun 2023
Response from Ann on 28 Jun 2023
Hello Olesya,Thank you for taking this survey. We are happy to see you had an enjoyable stay with us. We hope you will join us again.All the Best

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great place to stay
The location of this motel is great. It’s in walking distance to all the shops, restaurants, activities, and to the ferry services. The staff are friendly and accommodating. The motel has kayaks and paddle board rentals, plenty of grills for guests to use either at the pool or on the deck overlooking the lake. The room was standard, no frills. The bed was more comfortable than most hotel beds I’ve slept on. There are only a couple things that could be better: The window to the room didn’t open so there was no fresh air coming in, which would have been ok if there was a bathroom exhaust fan, but there wasn’t… so it got stuffy and unpleasant smelling when we had to do our business. The air conditioner was helpful, but it’s nothing like some fresh air. *Note* there were only a few rooms didn’t have windows that open and lucky us got one of them. Overall, our stay was great, location and the property exterior is fantastic, and the price is excellent.
Stayed 2 nights in Jun 2023
Response from Ann on 21 Jun 2023
Hello Elizabeth,We appreciate you taking the time to leave us your review. We will have maintenance Look into the items you have listed here. We are happy to see your overall stay was great. We hope you will come back and visit again. All the Best

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a little tough, but everyone seems to deal with it. Room was great, fixtures in bathroom could have used an update. Overall, an excellent 3 days.
Stayed 3 nights in Jun 2023
Response from Ann on 21 Jun 2023
Hello Richard,Thank you for taking the time to take this survey. We are pleased to see you had an excellent stay with us. We hope you will visit us again.All the best

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ann on 31 May 2023
Hello Tony,Thank you for taking the time to give us your review. We are pleased to see you had a great stay with us. Please join us again the next time you're in the area. All the Best

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Maura

Stayed 3 nights in Sep 2022

6/10 Okay

Tammy

Business traveller
Disliked: Cleanliness, property conditions & facilities
The bathroom had little nats flying around . The molding in front of the tub had water damage and gross looking . The refrigerator was dirty . They advised a heated pool which was closed up while the motels surrounding us was open with ppl swimming in them . Very disappointed.
Stayed 2 nights in Sep 2022
Response from Ann on 30 Sept 2022
Hello Tammy,Thank you for responding to this survey. We are sorry to see your stay was disappointing. We do close our pool when the weather gets cold at night and the heater cant keep up. I will address your housekeeping concerns with the head housekeeper as well as maintenance department. We wish you the best, and hope you will return to visit the area again. Well Wishes

10/10 Excellent

Domingos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend 😊😊
Very good 😊
Stayed 1 night in Sep 2022
Response from Ann on 25 Sept 2022
Hello,Thank you for leaving us this review. We are pleased to see you had a nice weekend. We hope you will join us again the next time you're in the area. Kindly

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Had 2 rooms. One was fine. Second room toilet handle broken. Very musty in room a/c not able to cure it. No convenient outlet for phone or coffee pot.
Stayed 2 nights in Sep 2022
Response from Ann on 7 Sept 2022
Hello Samuel,Thank you for taking Expedia's survey. We are very sorry to see the concerns listed for one of the rooms. The Front Desk is always here to help. We can provide extension cords for the charging concern. The toilet handle was taken care of as soon as maintenance came in that morning. We do apologize for these concerns listed and hope you will give us another chance to give you a great stay. Thank you

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E
Stayed 3 nights in Aug 2022

4/10 Poor

Anna

Disliked: Cleanliness, amenities
Stayed 1 night in Aug 2022

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although dated, our room and the property was very clean. Check in easy & staff pleasant. Would definitely stay again
Stayed 1 night in Aug 2022
Response from Ann on 15 Aug 2022
Hello Daniel, Thank you for taking time to give us your review of our property. We are happy to see you had a nice stay with us. We hope you will visit us again. Best Wishes

6/10 Okay

Robert

Never again
Stayed 7 nights in Jul 2022
Response from Ann on 24 Jul 2022
Hello Robert, Thank you for taking the time to leave this review. We are sorry to see your experience with us wasn't better. We want wish you all the best.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families to stay.
We had a wonderful stay the motel! It was clean, the staff was friendly, the views were beautiful, the kids loved the pool and there was plenty of seating, gas grills and tables to accommodate guests!
Stayed 4 nights in Jul 2022
Response from Ann on 24 Jul 2022
Hello Theresa, Thank you for leaving us this review.We were happy to have you and your family stay with us. We are happy to see you enjoyed our accommodations. We hope to see you all again. Best Wishes

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls just wanna have fun 😊
Would definitely recommend this hotel, walkable to everything in the village, rooms were very clean and comfortable, beautiful views of the lake, we really enjoyed the gas fire pit and being able to rent kayaks and SUP right in site...
Stayed 1 night in Jul 2022
Response from Ann on 15 Jul 2022
Hello Lisa, Thank you for leaving this gracious review. The pictures are awesome. We are very happy to see you had a wonderful stay with us.We are glad you found the rooms clean and comfortable. We hope you will join us again the next time you're in town. Best Wishes

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was beautiful, looks newly done, view from balcony was amazing. The only con was the bathroom needed updated
Stayed 2 nights in Jul 2022
Response from Ann on 15 Jul 2022
Hello Eileen, Thank you for your review. We are happy to see you had a nice stay with us. We hope you will join us again. Best wishes

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
A very excellent place clean n frendly and nice location. Plan on comming back.
Stayed 1 night in Jul 2022
Response from Ann on 15 Jul 2022
Hello Paul, Thank you for giving us your review of our property. We are very happy to see you had an excellent stay with us. We will see you next time you come to town. Best Wishes

10/10 Excellent

Dany

Stayed 1 night in Jul 2022
Response from Ann on 15 Jul 2022
Hello Danny, Thank you for this review. We are happy to see you had a nice stay with us. Please join us again. Best wishes

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2022
Response from Ann on 15 Jul 2022
Hello Sean, Thank you for this review. We hope you had a nice stay with us. Please join us again, when you're in the area. Best Wishes

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Ann on 15 Jul 2022
Hello Meghan, Thank you for this review. We are very happy to see you had a wonderful stay with us. Please join us again. Best Wishes

8/10 Good

Pamela

Stayed 2 nights in Jun 2022
Response from Ann on 3 Jul 2022
Hello Pamela, Thank you for your review. We are happy to see you enjoyed your stay with us. Please join us again the next time you're in our area. Best Wishes

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
great place, clean, nice pool, and beautiful views.
Stayed 1 night in Jun 2022
Response from Ann on 30 Jun 2022
Hello, Thank you for your review. We are delighted to see you had a nice stay with us. Thank you for staying with us and we hope to see you again. Best Wishes

8/10 Good

Robert A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Ann on 29 Jun 2022
Hello Robert, Thank you for taking the time to give us this review. We hope you had a wonderful stay with us. Please join us agin the next time your in the area. Best Wishes

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal!
Perfect location!!! We walked to everything. The setup for day and evening seat on the Lake was amazing - first time we've actually took an afternoon nap outside! We appreciated the 2 person table outside our door, we love to relax with our coffee there and it comes in handy when one person is taking a long time to get ready, the other could sit out there and wait comfortably. Everyone we spoke to were so happy with the property. The heater to the pool had broken (they all do at some point!) but it didn't stop people from gathering and swimming (it was a hot weekend). Staff very friendly, polite and helpful. We have every intention to return to Park Lane Motel!
Stayed 3 nights in Jun 2022
Response from Ann on 29 Jun 2022
Hello Marie, Thank you for your detailed review. We love to see when a guest has a wonderful stay with us and what they liked about our property. We can't wait to have you back! Best Wishes

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022
Response from Ann on 12 Jun 2022
Hello Tom, Thank you for leaving us a review of our property. We are happy see you had a nice stay with us. We hope you will join us again the next time you're in town. Well Wishes

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Ann P on 5 Jun 2022
Hello Gary, Thank you for your review of our property. We are pleased to see you had a wonderful stay with us. We hope you will visit us again. Well Wishes