Iron/ironing board, free WiFi, bed sheets
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Reviews of Deluxe Inn Motel

2 out of 5
Deluxe Inn Motel
3900 Highway 90 East, Lake Charles, LA

Reviews

6.4
Rating 10 - Excellent. 23 out of 101 reviews" "
Rating 8 - Good. 21 out of 101 reviews" "
Rating 6 - Okay. 23 out of 101 reviews" "
Rating 4 - Poor. 18 out of 101 reviews" "
Rating 2 - Terrible. 16 out of 101 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Floyd

Disliked: Cleanliness, property conditions & facilities
I actually ended up not staying at this property. I paid n tried to stay but there wasn't any toilet paper or cleanex in the room. The bed was ok I guess! The TV did not pick up any stations n took for ever just to get it to turn on. I'm very disappointed in Expedia for even showing me this property. English was the gentleman manning the windows second language but he was patient with me not understanding him but the young lady who came over to help was nicer.
Stayed 1 night in May 2023

10/10 Excellent

eugenio a,.

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and affordable
Stayed 1 night in May 2023

4/10 Poor

Eddie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. The owners were very polite and helpful. It is an older motel so could use some updating, but all I needed was a place to sleep and this was perfect. Adding a coffee pot and coffee would be an added bonus.
Stayed 2 nights in Apr 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the filthiest place I ever walked into I paid for the room went in and walked straight out I hope no one ever has to stay at this place
Stayed 1 night in Sep 2022

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2022

6/10 Okay

Sandeep Reddy

Travelled with family
fine for the money we paid
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Alvina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
It was quiet. Rooms look like they have been renovated recently.
Stayed 2 nights in Nov 2021

2/10 Terrible

Margaret

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as we walked in the room and turned on the lights all these roaches spread it out. The refrigerator and microwave that they say they have with the coffee maker roaches were coming out of it the refrigerator was not working we were afraid to even touch it .
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
During Hurricane Ida, a livable 3-star.
Hurricane Ida: We’re from New Orleans, and escaped to Lake Charles, hopping from hotel to hotel, as they filled up. Our first one had a 3-star rating but charged an excessive rate. This one was cheaper but not nearly as nice. No refrigerator. Lumpy mattress. Hotel itself is a 2-star facility, but the electricity, AC & TV worked. Staff was a very friendly couple. Liked them personally. With hotels sold out & the friendly staff & AC: 3. Livable. Not pretty but beats the sh** out of NO.
Stayed 1 night in Aug 2021
Response from front desk on 2 Sept 2021
Thank you for your stay.

2/10 Terrible

Carrie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE OF ROACHES
In my 47 years of life I have NEVER seen a room so terribly awful. I have NEVER seen so many ROACHES in one room EVER!! The little ones too... NOT TREE ROACHES either!! There were actual roaches in the BED! Not to mention the MICROWAVE and even live and dead ROACHES in the REFRIGERATOR!! They then REFUSED to give a refund... Paid almost $100, which for what it was is price gouging at it's finest. Filing reports to whomever will listen because NO ONE should have to go through the trauma of dealing with people who could care less. MORTIFIED that this place is still in business and taking advantage of innocent people. Better business bureau, health department get ready!
Stayed 1 night in Aug 2021
Response from Front desk on 22 Aug 2021
Thank you for staying sir/ ma’am but you didn’t complain when you were here , if you have address I would’ve change the room , and you didn’t check out till 11:00 am and when you check out you didn’t complain either and since you booked online you you might think it’s easy to get refund but we work hard too. Have a nice day.

10/10 Excellent

Joshua

Stayed 1 night in Aug 2021

6/10 Okay

Dexter

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from MANAGER on 17 Aug 2021
THANK YOU FOR STAY

6/10 Okay

Douglas

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The property is a little dated and may also be recovering from the hurricanes last year but the customer service was excellent and room very clean.
Stayed 2 nights in Jul 2021
Response from MANAGER on 11 Jul 2021
THANK YOU

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place great price
Stayed 1 night in Jul 2021
Response from MANAGER on 11 Jul 2021
THANK YOU

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often when I’m Lake Charles and it is perfect. Very reasonable pricing and quiet, safe location.
Stayed 2 nights in Jun 2021
Response from MANAGER on 11 Jul 2021
THANK YOU

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs in Room 121
Bedbugs in the bed, Room 121.
Stayed 1 night in Jun 2021

4/10 Poor

Cedric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from manager on 16 Jun 2021
thank you for stay.

4/10 Poor

Paul

Disliked: Property conditions & facilities, room comfort
I can see why it recieved 2 star rating .
The chair had the back broken and the arm rest cracked . The bed was adequate and restroom clean , but the drain was slow in the shower .
Stayed 1 night in Jun 2021
Response from manager on 14 Jun 2021
thank you for stay , and we have fix the issue.

10/10 Excellent

Demetris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from manager on 31 May 2021
thank you

2/10 Terrible

Curtis

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Dont stay there
It was horrible the place was flooded but not the rooms would not recommend this place. Microwave was not clean compact refrigerator was rusty
Stayed 1 night in May 2021
Response from front desk on 18 May 2021
thank you for staying , whole lake charles , LA was flooded. Thank You.

8/10 Good

Eddie

Liked: Staff & service, room comfort
Nice!
My stay was okay
Stayed 1 night in May 2021
Response from front desk on 18 May 2021
Thank You.

6/10 Okay

Verified traveller

Business traveller
Just passing through.
If u just need some where to lay your head real quick. It’s an ok spot.
Stayed 1 night in Aug 2020

6/10 Okay

Sandy, SA, Tx

Travelled with family
Liked: Cleanliness, staff & service
The Hotel needs repairs inside and out. Very out dated for it's price Range
Stayed 1 night in Jun 2020

10/10 Excellent

ASHLYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Mar 2020

10/10 Excellent

ASHLYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Mar 2020

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
It was ok. Staff friendly and decent room for the price
Stayed 1 night in Feb 2020
Response from manager on 25 Feb 2020
thank you for stay

8/10 Good

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRIP WAS GREAT. HOTEL WAS GREAT.
Stayed 1 night in Feb 2020
Response from manager on 18 Feb 2020
thank you

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms don't look anything like the pictures in Expedia's website. There were huge stains on the mattress, and it was overall filthy.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from manager on 22 Oct 2019
Thank you

10/10 Excellent

Wilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Lasandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Jay

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty, with leaking faucet. The smoking detector was ripped off but still beeping constantly through out the night. The owner needs to fix all the issues before providing the rooms to the customers.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
staff was nice.very quiet. but is is a little off the beaten path.
Stayed 1 night in Mar 2019

8/10 Good

JORGE

Liked: Staff & service
Stayed 1 night in Nov 2017

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Quality Inn fills the bill very well
The stay was very good. A clean fairly comfortable room with some comforts, for a very good price. Location was good, right where i wanted to stay off the highway in a decent area. I consider the service good to very good because staff was available for a very late check[-in.

6/10 Okay

Eduardo

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
The exhaust fan in the bathroom needs to be cleaned, the shower head doesn't put out enough water.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget room
Was a place to stay for cheap. Get what you pay for!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room only had one full size bed.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night cheap stay
Went to the casino and just needed a cheap place for one night.

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Swastika in the hotel office
Besides the swastika in the hotel office, it was alright. Expect a cheap looking hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes!
Got a last minute booking here while traveling cross country. The worst room we stayed in on the entire trip. I feel bad as it appears to be family operated and they were pleasant enough. But the place just has a run down, jail cell atmosphere. The room we had was large, and my daughter was delighted to have an entire front room for herself. The room could have easily slept 6 as long as there was two per bed. So it it large and economical. Although I was concerned for the vehicle, there was no issue and we were safe. Although it seemed to be in an industrial area, it wasn't really the neighborhood that put me off as much as the atmosphere. It's definitely dated, with a tiny old TV and loud wall A/C units. I guess it's OK if in a pinch or on a strict budget. But I left with the feeling that perhaps we should perform an exorcism or some sort of spiritual cleanse. It feels as if some very unholy things may have happened around there.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Hotel
I call Expedia customer service and they are the one that told me that the hotel had very good ratings but that was not true I had a horrible experience in this hotel there were bugs in the room paint on the floor no phone no lamps The bedspread head cigarette holes The shower had a big hole The towels were dirty and the front door had a big hole under I was afraid that an animal would come in under the door I couldn't sleep all night just thinking that a bug was going to get on me or an animal was coming under the door I still can't believe they charge me $110 for this place it's so sad when you make reservations and you cannot cancel
Paint on the floor
No phone no lamps
Dirty towels
Big hole on the shower