Hello Luke,We are very glad that the stunning views of the Arenal Volcano and the gardens of the property were to your liking. We regret the inconveniences they had during their stay and we appreciate your comments as they allow us to improve and provide a better experience in your next visit.We hope see you soon and we remain at your total disposal.¡Pura Vida!Tania MoraCustomer ServiceHotel Mountain Paradise

Dear Destiny,Each and every one of our guests holds immense importance for us. I've personally delved into the issue you raised, consulting with our housekeeping, maintenance, and reception teams. Surprisingly, none of them received any direct comments or complaints from you during your stay. Even our colleagues, who interacted with you and received positive feedback, were taken aback by this revelation.Our primary goal is to provide all our guests with an outstanding and memorable experience. We would have greatly appreciated if you had shared every detail with us during your stay so that we could have swiftly addressed any concerns and made improvements to enhance your experience.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Blessings,Tania MoraCustomer ServiceHotel Mountain Paradise

Hello Lukas!We are very happy and pleased that your stay has been gratifying and above all a unique experience. We are glad that our property and gardens were to your liking and that you enjoyed our food in the restaurant. Thank you for your comments and we hope you will come back soon, for us it will be an honor to receive you again.We remain at your total disposalTania MoraCustomer ServiceHotel Mountain Paradise

Hello Alejandro. Thank you for your feedback about your recent stay. We're glad to hear that you found the room clean with a large bathroom.We apologize for any inconvenience you experienced due to the distance from the parking lot. We offer a golf cart service to assist guests with transportation around the property in cases of bad knees or to avoid getting lost. Your comfort and convenience are important to us, and we appreciate your understanding.We hope that despite this issue, you were able to enjoy your time at our hotel. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience.Pura Vida

Hello Arielle! Thank you very much for your comments and your visit. We are glad that you enjoyed your stay with us and that the facilities were to your liking as well as our food. We hope to see you again soon and we will be waiting for you.¡Pura Vida!Tania MoraCustomer ServiceHotel Mountain Paradise

Hola Aimee,Esperamos que su experiencia con nosotros haya sido positiva y que disfrutaran de su visita a nuestra hermosa propiedad. Paranosotros fue un placer servirle y esperamos que nos visiten pronto nuevamente.Quedamos a su total disposición.¡Pura Vida!Tania MoraCustomer ServiceHotel Mountain Paradise

Hello Juan Carlos,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff went above and beyond to make your experience memorable. Providing exceptional service and exceeding our guests' expectations are top priorities for us, and we're delighted that we succeeded in doing so during your visit.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

Hello ChristopherThank you for sharing your feedback with us. We're glad to hear that you enjoyed the cute, rustic feel of our property and the natural surroundings. It's great to know that you appreciated the view of the volcano from your room and found the location convenient for your excursions.We apologize that our restaurant offerings did not fully meet your expectations, and we appreciate your feedback on the pool area and hot tub temperature. Your comments will be shared with our team for improvement.Regarding the baby ants in your room, we apologize for any inconvenience this may have caused. While it's common to encounter insects in natural settings, we strive to minimize their presence as much as possible. We'll take steps to address this issue and ensure a more comfortable stay for our guests in the future.We're pleased to hear that you enjoyed the outdoor bathtub and unique waterfall shower, although we're sorry to hear about the limited counter space. Your feedback is invaluable to us as we continue to improve our accommodations and amenities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

Good day. Kind regards from the staff of Mountain Paradise Hotel;We are very happy to see this comment, we are really excited that you were able to enjoy your stay with us,It is a pleasure for us, thank you very much for your visit and we look forward to seeing you next time.---Daniel Hernandez.Bookings.

Hola Veronica.¡Gracias por tomarte el tiempo para calificarnos con la máxima puntuación! Nos alegra saber que tu experiencia en nuestro hotel fue excelente. Estamos comprometidos en brindar un servicio excepcional a nuestros huéspedes y nos llena de satisfacción saber que hemos cumplido con tus expectativas.Esperamos tener el placer de recibirte nuevamente en un futuro cercano y seguir ofreciéndote momentos memorables en tu estadía con nosotros.¡Gracias nuevamente por tu calificación!

Hello Shelley!Thank you for taking the time to rate us 5 out of 5! We're delighted to hear that your experience at our hotel was excellent. Providing exceptional service to our guests is our top priority, and we're thrilled to know that we met your expectations.We look forward to welcoming you back in the near future and continuing to provide you with memorable moments during your stay with us.Thank you again for your rating!Best regards,

Hello GarthThank you for sharing your experience at Hotel Mountain Paradise. We're delighted to hear that our staff provided excellent service and were eager to assist with your needs. It's wonderful to know that you enjoyed the personalized culinary experience with the fresh Tuna you brought, and we're thrilled that our chef prepared it to your satisfaction.While we're glad you found the room clean and unique, we apologize if it appeared a bit tired. Your feedback is valuable to us, and we'll use it to improve the overall guest experience.We appreciate your visit and hope to welcome you back for another memorable stay in the future.Warm regards,

Dear Ester,Thank you so much for sharing your experience with us! We're thrilled to hear that you and your family had a wonderful time at La Fortuna Mountain Paradise during your three-night stay.It's fantastic to hear that you enjoyed your spacious villa with a pool and that the accommodations met your expectations. We're delighted that you found our free breakfast to be awesome and that it provided everything you needed to start your day off right, especially with the kids.We're also glad to hear that you appreciated our well-maintained facilities and that your kids loved the pool. Our team works hard to ensure everything is in top shape for our guests to enjoy.Thank you for mentioning our great location near downtown and the safe and easy parking. We're happy to hear that you felt comfortable and secure during your stay.We appreciate your feedback regarding dinner options, and we'll definitely take it into consideration. We want to ensure our guests have the best dining experience possible, and we'll continue to strive to improve in this area.Once again, thank you for choosing to stay with us and for recommending our hotel. We hope to have the pleasure of welcoming you and your family back again in the future!Warm regards,

Good morning. Kind regards from the staff of the Mountain Paradise Hotel;Thank you very much for your comment, we really appreciate your time with us and we hope to see you again very soon.

Dear Anathea,Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us.It's wonderful to know that you enjoyed our stunningly beautiful surroundings and found the area to be private and serene. We're delighted that you loved your room with a private heated pool and the perfect view of the volcano.We're thrilled that you found our restaurant delicious and affordable, and we're glad that you were able to enjoy a variety of dishes with your group. It's fantastic to hear that you had such a positive experience at our spa and that the massage was the best you and your husband have ever had.We're proud to hear that our staff provided excellent service and that you found our grounds and rooms to be beautiful and stunning.Thank you for your high recommendation and for considering returning to our resort in the future. We would be honored to welcome you back!Warm regards,

Dear Jiafeng,We sincerely apologize for the disappointment you experienced during your stay with us. It's disheartening to learn that the condition of your room did not meet your expectations and that you encountered cleanliness issues, as this is not the standard of service we aim to provide.We take your feedback seriously and will address the maintenance and cleanliness concerns with our housekeeping and maintenance teams to ensure improvements are made immediately. Your comments will be shared with our management team for further review and consideration.Please know that guest satisfaction is our top priority, and we truly regret that we fell short in meeting your expectations. We appreciate your feedback as it helps us to identify areas for improvement and to ensure that future guests have a more pleasant experience.If there is anything else we can do for you+ please don't hesitate to contact us directly.Warm regards,

Thank you very much for your rating

Thank you very much for your comment

Muchas gracias por su comentario.

Good afternoon, we are sorry that you did not see the volcano but we are in the rainy season and there is a lot of cloud, the room does not have kitchen utensils because cooking is not allowed in the room and the reservation indicates it, the room amenities have coffee

thank you very much for your rating

Thank you very much for your comments

Thank you very much for your comments, we are happy that your stay was pleasant, we hope to see you here soon.

Thank you very much for your comments

Thank you very much for your rating

Thank you very much for your comments

Thank you very much for your comments, we hope to see you soon

Thank you for your rating, we hope to see you soon

Thank you very much for your comment and that your experience was excellent

We are sorry to hear about that bad experience, we will verify what happened during your stay at breakfast.

Thank you very much for your comments, we hope to see you soon at the Hotel.

Thank you very much for your rating

Thank you very much for your comment and we hope to see you soon

Gracias por su puntiacion

Hello Fazal!We really appreciated your visit and we hope you enjoyed your stay with us.We remain at your total disposal.Bests regards Tania MoraCustomer ServiceHotel Mountain Paradise

Hello Amin!We are happy you and the children enjoyed your stay with us. Fi¿os ur it was a pleasure to have you here and we remain at your total disposal.We hope to see you in the future family.Best regards!Tania MoraCustomer ServiceHotel Mountain Paradise

Hello Piotr,We hope you had a good time with us, we appreciate your visit and we hope to see you in the future.We remain at your total disposal.Best regards.Tania MoraCustomer ServiceHotel Mountain Paradise

We are sorry to hear about that bad experience, we will verify what happened.

Hi Rachel!We are glad you enjoyed your visit and your stay with us. For us was a pleasure to assist you and we hope to see you in the future.Best regards!Tania MoraCustomer ServiceHotel Mountain Paradise

Thank you very much for your rating

Hello Lauryn,We hope you enjoyed your stay on our property, it was a pleasure for us.See you next time!Tania MoraCustomer ServiceHotel Mountain Paradise

Hello Karen!Thank you very much for taking us into account during your visit here at La Fortuna, it was a pleasure to assist you and we thank you for those comments that drive us to do better for you.We remain at your disposal and we will be waiting to see you again.Best regards!Tania MoraCustomer ServiceHotel Mountain Paradise

Hi Liya!Thank you very much for your visit and we are very happy you had a good time with us and our staff.Your comments help us to improve those details and be the hotel you deserve.Hope to see you on your next visit! Tania MoraCustomer ServiceHotel Mountain Paradise

Hello Silvia!We appreciate your comments, we are glad you enjoyed our property and we hope to see you in the future.We remain at your total disposal.Best regards!Tania MoraCustomer ServiceHotel Mountain Paradise

Good afternoon, I understand your annoyance. I told you that our reception has hours from 6 am to 10 pm which you can see when making the reservation. Our security colleague is in charge of receiving clients who check in late and he too. sells the water that is at the reception, as a hotel policy we have the cloth policy and we are not the only hotel with that policy

Thank you very much for your rating, we hope you return soon.

Thank you very much for your rating, we hope you return soon.

Hello Charlene!We greatly appreciate your comments and we are glad that you enjoyed your stay. It is an honor that you joined us again after so many years and we hope to see you again very soon. We are waiting for you and remain at your complete disposal.¡Pura Vida!Tania MoraCustomer Service ReservationsHotel Mountain Paradise

Thank you very much for your rating, we hope you return soon.