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"Room are clean with amenities available at most of the time "

"Great staff who are multilingual at reception, spacious and clean rooms. Breakfast was good with view to Kumamoto castle, only drawback were the change of attitude from duty staff when breakfast closure starts from 9:30 to 10am, they will keep reminding you as an act to rush you out as they are closed at 10am for cleaning. Best onsen by far especially the outdoor ones, be good to provide facial wash pack in guest rooms if possible."

"Clean and comfortable"

"Everything was great! We loved all the amenities such as free ice cream, Yakult, laundry and more. The staff was very kind and helpful. The eight private onsen were also all amazing although at time there was a long wait for them. "

"New and modern with helpful staff"

"Clean andn"

"Spacious traditional family room + bathroom. Breakfast was wonderful. Location is perfect, easy access to local bus and train. Excellent experience, highly recommend!"

"Clean room ,great meal"

"Everything was great except the slow elevators and crowds at the lobby. Got to be patient waiting for the elevators. "