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Reviews of Balmacara Hotel

4 out of 5
Balmacara Hotel
Balmacara, Kyle, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 66 out of 137 reviews" "
Rating 8 - Good. 36 out of 137 reviews" "
Rating 6 - Okay. 21 out of 137 reviews" "
Rating 4 - Poor. 6 out of 137 reviews" "
Rating 2 - Terrible. 8 out of 137 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at The Balmacara Hotel! The staff is very nice and welcoming. The location is great for day trip over the Skye, as well as enjoying the views of the loch. The rooms were very nice and clean. I also had dinner and breakfast at the hotel which were fantastic as well!
Stayed 1 night in May 2024
Response from Juan on 11 May 2024
Dear Lauren,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at The Balmacara Hotel. Our staff strives to provide excellent service and we are glad they made you feel welcome. We are also pleased that you liked the location, with its scenic views of the loch and convenient access to day trips to Skye. It's great to hear that you found the rooms to be clean and comfortable. We are thrilled that you had a fantastic dining experience with both dinner and breakfast. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.Regards,Juan

8/10 Good

Deirdre

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, very nice room that was very large. View of the water. Nice restaurant. There was a mess up with my reservation and the staff did everything they could to resolve! In the end it was resolved and we were very happy!
Stayed 1 night in Apr 2024
Response from Juan on 29 Apr 2024
Dear Deirdre,Thank you for your kind review! We are thrilled to hear that you had an excellent experience with our staff and enjoyed your spacious room with a view of the water. We apologize for the initial reservation mix-up, but we are glad that our team was able to resolve it promptly and ensure your satisfaction.We appreciate your feedback and hope to welcome you back in the future for another wonderful stay!Best regards,Juan Santos

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities
The outside needs a lot of work but inside it was very nice.
Stayed 1 night in Apr 2024
Response from Juan on 27 Apr 2024
Dear Duane,Thank you for your feedback. We appreciate your comment about the outside of the hotel needing improvement. We're glad to hear that you found the inside of the hotel to be very nice. We take your feedback seriously and will work on enhancing the exterior of our property. We hope to have the opportunity to welcome you back in the future.Regards,Juan

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 2 nights in Apr 2024
Response from Juan on 28 Apr 2024
Dear JohnnyWe're thrilled to hear you had a great time with us! It's always our top priority to ensure our guests have an enjoyable and memorable experience, and knowing we've achieved that with you truly makes our day.If there's anything specific you loved or any memorable moments you'd like to share, we'd be delighted to hear more about your experience. Your feedback not only motivates our team but also helps us continue to provide the best service possible.Thank you once again for choosing us and for taking the time to leave a review. We look forward to the opportunity to welcome you back in the future for another great time!Warmest regards,Juan Santos

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in good location, friendly staff
Stayed 1 night in Apr 2024
Response from Juan on 23 Apr 2024
Dear Andrew, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay and found our location to be convenient. Our team takes great pride in providing friendly and helpful service to our guests, so we appreciate your kind words. We strive to create a positive experience for all our guests, and your feedback is invaluable to us. If there is anything specific that you think we could improve upon, please let us know. We are always looking for ways to enhance our guests' satisfaction. Thank you once again for your review, and we hope to have the pleasure of welcoming you back in the future. Best regards, Juan Santos

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, no complaints!
Stayed 1 night in Apr 2024
Response from Juan on 12 Apr 2024
Thank you miles for you kind review, we are glad to hear that you had a very nice stay, we appreciate your feedback and hope to welcome you back in the futureRegards,Juan

8/10 Good

Ericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super pretty and cozy and the breakfast was wonderful :)
Stayed 1 night in Mar 2024
Response from BH on 1 Apr 2024
Thank you for your feedback! We are glad to hear that you found our place cozy and enjoyed the breakfast.Regards,Juan.

10/10 Excellent

Areeya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exterior need update but interior was super nice and super clean
Stayed 1 night in Mar 2024
Response from BH on 30 Mar 2024
Hello Areeya,Thanks for your review and we will definitely take this into consideration,Regards,Juan

6/10 Okay

Martin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from BH on 30 Mar 2024
Dear Martin,Thank you for taking your time to share your feedback about your stay. We appreciate your suggestion regarding the exterior of the Hotel, we will definitely take this into consideration,Regards,Juan

2/10 Terrible

Russell

Liked: Amenities
Disliked: Staff & service
Booked this hotel as part of an Expedia VIP. Made to feel anything but. In 20 years of frequenting hotels, experienced the most unwelcoming check in. No greeting, just an abrupt “Are you staying with us” after being ignored for the first 30 seconds. The lady on reception continued to act as if she was doing me a favour. Then told me there was an outstanding balance of £147 to pay for my room. I explained the room had been pre-paid and even showed her the receipt twice. Still, she insisted the room had not been paid for. After an entire day of driving, I was made to stand and wait at reception / check in for ten minutes waiting for the manager. In fairness to him, he was polite, apologetic and resolved the issue immediately. However. The lady on reception was anything but friendly. Kept awake all night by next rooms extract fan as sound proofing in the property was non existent. Breakfast staff all looked and interacted like they wished they were somewhere else. Only positive was the actual breakfast itself which was of good quality.
Stayed 1 night in Mar 2024
Response from BH on 25 Mar 2024
Dear Russell, thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for your negative experience during your check-in and interactions with our receptionist. This is not the level of service we strive to provide to our guests.We appreciate your positive feedback about the quality of our breakfast. Once again, we apologize for the shortcomings you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,Juan

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a must stay location
I LOVED this little hotel in Kyle, near the Eilean Donan castle. It is so clean and so comfortable and staff was so nice. I wish I could have stayed longer. And the area is so beautiful. This is a must stay if you’re in the area. Great little gateway spot to the Isle of Skye too! Another must visit.
Stayed 1 night in Nov 2023
Response from BH on 18 Nov 2023
Glad you had a wonderful stay with us and you found our staff friendly and our rooms clan and comfortable.

10/10 Excellent

stephen

Stayed 1 night in Nov 2023
Response from BH on 24 Nov 2023
Happy to hear that you had a lovely stay with us.

10/10 Excellent

James

Stayed 2 nights in Oct 2023
Response from BH on 24 Nov 2023
Happy to hear that you had a lovely stay with us

10/10 Excellent

Kendall

Stayed 1 night in Oct 2023
Response from BH on 20 Oct 2023
Glad you enjoyed your stay with us.

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from BH on 5 Nov 2023
Glad you had a lovely stay with us

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable and we felt well taken care of. The rooms were clean with incredulous comfortable beds. Thank you for a wonderful stay
Stayed 1 night in Sep 2023
Response from BH on 20 Oct 2023
Happy to hear we made you feel taken cared off and you like your rooms.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from BH on 20 Oct 2023
Glad you enjoyed your stay with us.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel are very nice and are helpful, including laundry service at no charge. Breakfast and especially dinner were excellent meals. The chef for dinner is really, really good.
Stayed 2 nights in Sep 2023
Response from BH on 20 Oct 2023
Glad you had a lovely stay with us and enjoyed your breakfast and dinner, glad we could help with your laundry.

6/10 Okay

David

Stayed 2 nights in Sep 2023
Response from BH on 20 Oct 2023
Glad you enjoyed your stay with us.

2/10 Terrible

Alec

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Super King bed was actually two twins set next to each other, not joined in anyway. This made a regular king size if you overlook the separate mattresses, did not receive the bed advertised. Bare plaster on the walls. Holes in the floor. Cables sticking out of holes in hallway. Parking lot is no where near large enough. Every sound can be heard between bedrooms, the hallway, and the road outside. Felt like a scam for the price paid.
Stayed 2 nights in Sep 2023
Response from BH on 20 Oct 2023
Sorry to heat this we will take this on board.

10/10 Excellent

Rory, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exterior is dated, inside is updated. Rooms are very small. Dinner was a good surprise.
Stayed 1 night in Sep 2023
Response from BH on 20 Oct 2023
Glad you enjoyed your stay with us.

6/10 Okay

Darren

Stayed 1 night in Aug 2023
Response from BH on 20 Oct 2023
Glad you enjoyed your stay with us.

6/10 Okay

Stephen, Amersham

Travelled with family
Liked: Cleanliness, staff & service
Scenary
Stayed 1 night in Jul 2023

10/10 Excellent

Melina

Travelled with family
Liked: Property conditions & facilities
Lovely staff - very helpful and kind. Restaurant was very tasty and room was clean. I did book thru a 3rd party site so room did not match what we were given so note to others: book direct!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice room, friendly staff, good meal & breakfast. Don't be put off by the outside appearance.
Stayed 1 night in Jul 2023

4/10 Poor

DOROTHEA

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Loch view hotel. Excellent, attentive staff.
Stayed 2 nights in May 2023

6/10 Okay

John

Travelled with family and small children
Liked: Staff & service
Rooms were musty and hotel was a bit in disrepair. Signs missing letters and needs to be updated.
Stayed 1 night in May 2023
Response from Orla on 7 Jun 2023
Thank you for your feedback. We will try take this on board to improve our hotel. Kind regards Orla

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was okay. We paid a lot for our stay. It was one of the few on our trip that had didn’t offer any water in the room. I guess for the price I expected a few more amenities. Room was large. It got quite warm in the room. When we opened the window the small biting flies swarmed in. Dinner in the dining room was good.
Stayed 1 night in May 2023
Response from Orla on 7 Jun 2023
Thank you for the pleasant review. We are glad you enjoyed your stay overall and will try and take your feedback on board to improve the stay for others. Kind regards Orla

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older building but staff friendly and room well kept with renovated bathroom. Food for dinner was good. Breakfast had a good variety. Would stay here again
Response from Orla on 7 Jun 2023
Thank you for your lovely review. we are glad you enjoyed your stay. Kind regards Orla

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stag absolutely outstanding. The went above and beyond to help us sort a problem we had on the way
Stayed 1 night in May 2023
Response from Orla on 7 Jun 2023
Thank you for your lovely review. We are very glad you enjoyed your stay with us and we hope to see you again. Kind regards Orla

8/10 Good

caroline

Stayed 1 night in Apr 2023
Response from Orla on 7 Jun 2023
thank you for your review regards Orla

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balmacara Hotel has two bars and a restaurant. The rooms were clean and the bathrooms were recently updated. Water pressure was good and the water temperature was hot if you needed it (Not all hotels in Scotland provide hot water). Parking can be tricky as the lot has limited space.
Stayed 1 night in Apr 2023
Response from Orla on 7 Jun 2023
Thank you for your lovely review. We are glad you enjoyed your stay with us. Kind regards Orla

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
We enjoyed our stay at this hotel and hope to visit again next year.
Stayed 1 night in Mar 2023

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, cozy place to stay. The beds are super comfortable, and the hotel has everything you need: dinner, bar/lounge and breakfast so after a long day of exploring and hiking, you have everything you need in one place to wind down and go to sleep :)
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice watching the changing weather
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable bedroom. Powerful shower in the bathroom! Delicious food and friendly staff in the restaurant.
Stayed 1 night in Feb 2023
Response from BH on 22 Feb 2023
Hello Mark, thank you for your feedback. We are glad you enjoyed your stay in our hotel. Kind regards

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work Away
The team at Balmacara Hotel are great even out of season. Thanks for a very confortable stay.
Stayed 2 nights in Jan 2023
Response from BH on 22 Feb 2023
Thank you for your kind review, we are glad you enjoyed your stay. kind regards Orla

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Balmacara
Simple clean and friendly hotel, good food and service great. Will use again
Stayed 1 night in Jan 2023
Response from Eilidh on 30 Jan 2023
Hi Mark. Thank you for your review. We look forward to seeing you again.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has a nice fresh feel and the sea view room we had on the first floor was much larger than expected (Room 47). Very clean and the shower was really good although it did take a while for the hot water to pull through. Some instructions on working the TV would have been handy but got there eventually and with a room that size a little sofa or comfortable arm chairs would be great to sit and enjoy the amazing view (I'm being really picky!). Good breakfast.
Stayed 1 night in Dec 2022
Response from BH on 20 Dec 2022
Hello, I am glad you enjoyed your stay, thank you for the feedback and your review.

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Quiet location, very friendly staff, very clean hotel.
Stayed 1 night in Nov 2022
Response from BH on 23 Nov 2022
Thank you very much, we appreciate the compliments! Glad you had a great stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2022
Response from BH on 19 Nov 2022
Thank you!

8/10 Good

Neli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel!
Stayed 1 night in Oct 2022
Response from BH on 29 Oct 2022
Thank you very much

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location.friendly helpfull staff. Great on site restaurant
Stayed 1 night in Oct 2022
Response from BH on 17 Oct 2022
Thank you very much, glad you enjoyed

6/10 Okay

Neil

Stayed 1 night in Oct 2022
Response from BH on 17 Oct 2022
We appreciate all feedback, but written details help inform us of which aspects we do well in and in which we should strive to improve.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers running balcamera were very friendly and they made sure that I was comfortable and that I had everything I needed. The food was great.
Stayed 1 night in Sep 2022
Response from BH on 1 Oct 2022
Very glad you enjoyed and that you were comfy

10/10 Excellent

Carole

We had a wonderful visit! The hotel was lovely, the people were friendly and very helpful. We had breakfast the next morning, and it was delicious-definitely recommend it!
Stayed 1 night in Sep 2022
Response from BH on 17 Sept 2022
Thank you so much, very glad you had a good stay

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nicely updated and was a beautiful room.
Stayed 1 night in Sep 2022
Response from BH on 14 Sept 2022
Thank you so much, we are glad you liked the room.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3.5 star accomodation with five star meals
The meals were excellent! We would highly recommend the restaurant.
Stayed 1 night in Sep 2022
Response from BH on 14 Sept 2022
We are glad you had a great meal.

6/10 Okay

Monika

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022