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Reviews of Magic suite Al Mangaf

2.5 out of 5
Magic suite Al Mangaf
Al Mangaf, Mangaf

Reviews

6.0
Rating 10 - Excellent. 2 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 4 out of 14 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hasan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thx
Stayed 1 night in Jan 2023

4/10 Poor

Clifford

Disliked: Amenities, property conditions & facilities
Hotel does not have heat in the winter. Furniture is dated. You have to bring your own towels. Couch is the first room I looked at was stained in many places and to nasty to sit on. Left the hotel after one night of my 3 night reservation. Do not stay here if you value your health especially during cooler months.
Stayed 3 nights in Jan 2022

8/10 Good

Brent

Business traveller
Liked: Staff & service, room comfort
Stayed 14 nights in Mar 2020
Response from Magic suite on 31 Mar 2020
Thank you

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Laknath on 19 Aug 2019
Thank you

2/10 Terrible

Ross

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
A disappointing stay and rooms in very poor condition
Stayed 2 nights in Apr 2019
Response from Laknath on 28 Apr 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Remain with sincere regards Magic Suite Hotels Management Team"

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Laknath on 26 Dec 2018
Dear Guest, We are pleased that you enjoyed your stay with us and truly appreciate your positive feedback. Thank you for mentioning the detail attentions, our team takes great pride in offering our guest such an inspiring stays. Once again thank you and we look forward to welcoming you back soon. Remain with sincere regards Magic Suite Hotels Management Team"

8/10 Good

Jas, Philippines

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff
Stayed 10 nights in Nov 2018
Response from Laknath Ratnayake on 21 Nov 2018
Dear Guest, We are pleased that you enjoyed your stay with us and truly appreciate your positive feedback. Thank you for mentioning the detail attention, our team takes great pride in offering our guest such inspiring stays. Once again thank you and we look forward to welcoming you back soon. Remain with sincere regards Magic Suite Hotels Management Team"

2/10 Terrible

Najib Osman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Fatima

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not suitable if you are looking for clean place
Cleaning was a big issue. Sheets are dirty, room walls are dirty, A/C is dusty. Sofa was in bad shape
Stayed 2 nights in Sep 2019
Response from Magic Suite on 25 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Remain with sincere regards Magic Suite Hotels Management Team"

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز
رائع وقريب من جميع المواقع
Stayed 2 nights in Aug 2019
Response from Laknath Ratnayake on 27 Aug 2019
Thank you for the feedback

2/10 Terrible

Hashem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Laknath on 10 Apr 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Remain with sincere regards Magic Suite Hotels Management Team"

8/10 Good

Salem

Liked: Cleanliness, staff & service