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Reviews of Al Hamra Hotel Kuwait

4 out of 5
Al Hamra Hotel Kuwait
Al-Shuhada Street, Sharq, Kuwait City

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great location and very helpful and friendly staff. Recommend
Stayed 5 nights in Feb 2023

6/10 Okay

Salim

Stayed 1 night in Feb 2023

10/10 Excellent

MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Annette on 5 Apr 2022
Dear Sir, Thank you for your perfect score review. We hope to welcome you again in our Hotel in the near future.

10/10 Excellent

Monera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Ahmad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Won’t book it again
The location of the hotel is very good but the condition of the hotel room was very simple and below average, i booked the suite and I thought it would be spacious but it wasn’t. Also the furniture is outdated. The lobby is terrible, I didn’t like it at all.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and staff was friendly ... ...
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Location is convenient, staff are OK, but things can be better, especially room accessories (Shampoo, Shower Gel, etc ...)
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel location is the best It’s in the middle of Kuwait City
Stayed 2 nights in Apr 2019
Response from Annette on 25 Apr 2019
Dear Valued Guest, Thank you for your good review! Hope you will visit us very soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The only positive thing in this hotel is the worm welcoming of reception manager Mr. ROHAN.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Staff was nice and cooperative. Even though they downgraded my room the first night, they moved me to a better room and were very nice. I only wish that they gave me a special rate for the next night to compensate. Also, they said that expedia will refund the difference for the downgrade of the first night but I still havent heard from expedia yet.
Stayed 2 nights in Dec 2018

4/10 Poor

AlMehairi

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was clean, They also have free transfer device to and from airport ~ subject to availability based on prior request~ However the staff were not very helpful and had standard reply line, especially the Indian staff, they were also nosy to a harassing level. The hotel amenities are very basic and not of any standard quality , and the breakfast was not great. However, by the end of my stay I was met by who I believe was the owner of the hotel as I was sitting in the lobby, and he personally approached and briefly asked about my impression of the hotel and the cleanliness so I told him I found it very clean however He was in a hurry and left before I could address the staff issue.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Annette on 21 Nov 2018
Thank you for your very good review!

6/10 Okay

Srikanth

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

8/10 Good

sai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Regular customer at the hotel
Stayed 1 night in Feb 2018

8/10 Good

MAHMOOD

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2018

10/10 Excellent

Elfriede

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mustafá de la recepción excepcional
Stayed 3 nights in Feb 2023
Response from Annette on 12 Feb 2023
Thank you for your kind words and looking forward for your next stay to Al Hamara Hotel.

10/10 Excellent

Noor

Stayed 5 nights in Feb 2022
Response from Annette on 3 Mar 2022
Dear Sir, Thank you for your perfect score review. We are looking forward to welcome you again in our Hotel.

10/10 Excellent

Noor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Annette on 3 Mar 2022
Dear Sir, Thank you for your perfect score review. We are looking forward to welcome you again in our Hotel.

10/10 Excellent

Noor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جدًا رائعة ومن احّبالأماكن إلى قلبي فندق الحمرا جدمة وراحة وفريق ولا أروع
Stayed 1 night in Feb 2022
Response from Annette on 27 Feb 2022
Dear Sir, Many thanks for your kind words. It was indeed a pleasure to have you in our hotel and offered the best of our services. As our greatest goal is to deliver our optimum hospitality and commitment, we are overwhelmed that we were able to achieve it with you. We would like you to know how much the team enjoyed serving you and consider you as our special guest. We will be more than happy to assist and welcome you again. Thank you for giving us this opportunity and we look forward to welcome you again in the near future

10/10 Excellent

Alessandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Annette on 17 Dec 2019
Dera Mr. Alessandro, Thank you for the good review. Hope to welcome you again very soon in Al Hamra Hotel!

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Annette on 17 Dec 2019
Dear Ms. Catherine, Thank you for good review! See you very soon again in Al Hamra Hotel!

6/10 Okay

Zaina

Liked: Cleanliness, staff & service
Disliked: Room comfort
الإزعاج في الغرف المجاوره
ازعاج أصوات الغرف عدم وجود عازل قوي
Stayed 3 nights in Aug 2019

2/10 Terrible

Tuncay

Charges for free breakfast
On reservation and confirmation I can see that breakfast is free, but the hotel did not accept it and charged the breakfast. The hotel said this was mistake of Hotels.com, Hotels.com said it was mistake of the hotel. What I know is, it was not my mistake but I paid the penalty. A good hotel, which values to its customers, solves the problems and does not charge the breakfast.
Stayed 3 nights in Jun 2019

8/10 Good

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Annette on 24 Feb 2019
Dear Mr. Khalid, Thank you for your perfect 10 review. We assure you that we will continue to do our best to meet our guests satisfaction. Guest like you makes us work harder and inspire us to give only the very best for our valued guests. We are looking forward to welcome you again in our Hotel. Hope you will visit us in the near future. Regards,

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Annette on 23 Feb 2019
Dear Mr. Khalid, Thank you for your perfect 10 review. We assure you that we will continue serving our valued guests in our most unique and special way. We look forward seeing you again visiting our Hotel in the near future. Have a great day. Regards, Al Hamra Hotel

8/10 Good

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hotel è in posizione strategica. Personale disponibilissimo e gentilissimo. Colazione buona. Wi fi ottimo in tutte le zone dell'hotel.
Stayed 1 night in Nov 2018
Response from Annette - Reservations on 15 Nov 2018
Dear Mr. Giovanni, Thank you for your good review. Guest like you truly inspires us to serve more better. Hope you will comeback and visit Al Hamra Hotel soon!

2/10 Terrible

abdulwahab

Disliked: Staff & service, property conditions & facilities
الخدمه سيئ جدا جدا جدا جدا ويوجد نصب في موضوع خصم النزلاء

8/10 Good

Winay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Stayed two nights, nice and clean room, good breakfast, the location of the hotel was central and close to shopping. Comfortable and free airport shuttle, quick check in, helpful staff, special thanks to Mr. Allan he was professional and very helpful. The gym and sim pool were simple/not so good.
Stayed 2 nights in Feb 2018

4/10 Poor

waleed

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2018