Aparthotel

Setsu Niseko

Mountain ski retreat with 5 restaurants and full-service spa

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

1 bedroom, in-room safe, iron/ironing board, free WiFi

Overview
Prices
Location
Amenities
Policies

Popular amenities

24/7 front desk
Gym
Dryer
Parking available
Spa
Washer

RM943 total

25 Jul - 26 Jul

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 44 of 44 rooms

Studio Yotei, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

41 sq m
Studio
1 bathroom
Mountain view
Sleeps 3
2 Single Beds OR 1 Double Bed

One Bedroom Corner Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

89 sq m
Studio
1 bathroom
Resort view
Sleeps 4
2 Single Beds OR 1 King Bed

Two Bedroom Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

92 sq m
Studio
2 bathrooms
Sleeps 6
4 Single Beds OR 2 King Beds

Hana Suite - 3 Bedroom Penthouse, Non Smoking

Highlights

Fireplace

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

Studio
3 bathrooms
Mountain view
Sleeps 8
1 King Bed and 4 Single Beds OR 3 King Beds

Three Bedroom Annupuri Suite, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

141 sq m
Studio
3 bathrooms
Resort view
Sleeps 7
6 Single Beds OR 3 King Beds

Two Bedroom Suite, Non Smoking

Highlights

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

Separate bedroom

Studio
2 bathrooms
Sleeps 5
4 Single Beds OR 2 King Beds

Tsuki Suite - 4 Bedroom Penthouse

Highlights

Balcony

Fireplace

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

324 sq m
4 bedrooms
5 bathrooms
Mountain view
Sleeps 10
1 King Bed and 6 Single Beds

Studio Yotei with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

66 sq m
Studio
1 bathroom
Mountain view
Sleeps 4
2 Single Beds OR 1 King Bed

Two Bedroom Courtyard Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

105 sq m
Studio
2 bathrooms
Sleeps 6
4 Single Beds OR 2 King Beds

Studio Village with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

66 sq m
Studio
1 bathroom
City view
Sleeps 4
2 Single Beds OR 1 King Bed

Four Bedroom Yotei Suite with Onsen, Non Smoking

Highlights

Fireplace

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

171 sq m
Studio
4 bathrooms
Mountain view
Sleeps 9
8 Single Beds OR 4 King Beds

Two Bedroom Annupuri Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

92 sq m
Studio
2 bathrooms
Resort view
Sleeps 6
4 Single Beds OR 2 King Beds

Three Bedroom Yotei Suite, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

145 sq m
Studio
3 bathrooms
Mountain view
Sleeps 7
6 Single Beds OR 3 King Beds

Studio Courtyard, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

51 sq m
Studio
1 bathroom
Sleeps 3
2 Single Beds OR 1 King Bed

Studio, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

41 sq m
Studio
1 bathroom
Sleeps 3
2 Single Beds OR 1 King Bed

Studio Annupuri, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

41 sq m
Studio
1 bathroom
Resort view
Sleeps 3
2 Single Beds OR 1 King Bed

One Bedroom Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

78 sq m
Studio
1 bathroom
Sleeps 4
2 Single Beds OR 1 King Bed

Two Bedroom Village Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

96 sq m
Studio
2 bathrooms
City view
Sleeps 6
4 Single Beds OR 2 King Beds

Four Bedroom Yotei Suite with Onsen and Tatami, Non Smoking

Highlights

Fireplace

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

258 sq m
Studio
4 bathrooms
Mountain view
Sleeps 10
8 Single Beds OR 4 King Beds

Two Bedroom Yotei Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

105 sq m
Studio
2 bathrooms
Mountain view
Sleeps 6
4 Single Beds OR 2 King Beds

Three Bedroom Annupuri Suite with Tatami, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

166 sq m
Studio
3 bathrooms
Resort view
Sleeps 8
6 Single Beds OR 3 King Beds

Studio Village, Non Smoking

Highlights

Air conditioning

Free cots/infant beds

Kitchen

Fridge

Dining table

Dishwasher

Flat-screen TV

Washer/dryer

41 sq m
Studio
1 bathroom
City view
Sleeps 3
2 Single Beds OR 1 King Bed

Two Bedroom Suite With Tatami

Sleeps 4
4 Double Beds OR 2 King Beds

Three Bedroom Annupuri Suite With Tatami

Sleeps 6
6 Double Beds OR 3 King Beds

Tsuki Suite - Four Bedroom Penthouse

Sleeps 8
4 King Beds OR 8 Double Beds

Two Bedroom Yotei Suite With Tatami

Sleeps 4
4 Double Beds OR 2 King Beds

Four Bedroom Yotei Suite With Onsen And Tatami

Sleeps 8
4 King Beds OR 8 Double Beds

Annupuri Studio

Sleeps 2
1 King Bed OR 2 Single Beds

One Bedroom Corner Suite With Tatami Area

Sleeps 3
1 King Bed OR 2 Single Beds

Two Bedroom Courtyard Suite With Tatami

Sleeps 4
4 Double Beds OR 2 King Beds

Yotei Studio

Sleeps 2
1 King Bed OR 2 Single Beds

Village Studio With Tatami

Sleeps 3
1 King Bed OR 2 Single Beds

Four Bedroom Yotei Suite With Onsen

Sleeps 8
4 King Beds OR 8 Single Beds

Three Bedroom Annupuri Suite

Sleeps 6
6 Single Beds OR 3 King Beds

One Bedroom Suite With Tatami

Sleeps 3
1 King Bed OR 2 Single Beds

Three Bedroom Yotei Suite

Sleeps 6
6 Single Beds OR 3 King Beds

Courtyard Studio

Sleeps 2
1 King Bed OR 2 Double Beds

Two Bedroom Suite

Sleeps 4
4 Single Beds OR 2 King Beds

Two Bedroom Village Suite With Tatami

Sleeps 4
4 Double Beds OR 2 King Beds

Studio

Sleeps 2
1 King Bed OR 2 Single Beds

Hana Suite - Three Bedroom Penthouse

Sleeps 6
6 Double Beds OR 3 Queen Beds

Yotei Studio With Tatami

Sleeps 3
1 King Bed OR 2 Single Beds

Hair dryer, slippers, electronic bidet, towels

Two Bedroom Annupuri Suite With Tatami

Sleeps 4
4 Double Beds OR 2 King Beds

Village Studio

Sleeps 2
1 King Bed OR 2 Single Beds

About the area

6-9-1 jo 2-chome, Niseko Hirafu,, Kuchan-cho, Kutchan, Hokkaido, 044-0080

What's nearby

Niseko Mountain Resort Grand Hirafu - 5 min walk - 0.4 km
Niseko Takahashi Dairy Farm - 8 min drive - 6.5 km
Kutchancho Asahigaoka Ski Area - 10 min drive - 7.5 km
Niseko Annupuri Gondola - 14 min drive - 11.8 km
White Isle Niseko Snowmobile Park - 18 min drive - 15.8 km

Getting around

Kutchan Station - 8 min drive
New Chitose Airport (CTS) - 117 min drive

Restaurants

‪Wild Bill's - ‬4 min walk
‪ニセコラーメン風花 - ‬3 min walk
‪The Barn - ‬5 min walk
‪Shiki Niseko Lobby Lounge - ‬3 min walk
‪Musu - ‬4 min walk

About this property

Setsu Niseko

Mountain ski retreat with 5 restaurants and full-service spa

Setsu Niseko offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each apartment boasts a heated floor and offers free WiFi and a kitchen. Guests can appreciate conveniences, such as a washer/dryer and a fridge, and other amenities include a microwave and a flat-screen TV. Housekeeping is available on request.

Setsu Niseko offers 190 accommodations with washers/dryers and a safe. Accommodation at this 3.5-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include slippers, toilets with an electronic bidet and hairdryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include rice cookers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. The ryokan bathing area is open from 2:00 PM to midnight. There are hot springs open between 2:00 PM and midnight.

Languages

English, Japanese

Similar properties

Breakfast included
Spa
Free WiFi
Restaurant

RM785 total

1 Aug - 2 Aug

Property amenities

Ski

Close to skiing
Free ski shuttle
Ski area nearby
Ski equipment rentals
Ski lifts nearby
Ski passes
Ski runs nearby
Ski storage
Snow tubing nearby

Pool/Spa

Full-service spa
Hot spring
Hot springs open from 2:00 PM - midnight
Massage
Private indoor onsen (mineral springs) in communal space
Public bath open from 2:00 PM - midnight
Public indoor mineral hot springs (onsen)
Public outdoor mineral hot springs (onsen)

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Free ski shuttle
Covered parking on site (JPY 2,000 per night)
Limited on-site parking
Wheelchair-accessible parking available

Family friendly

Baby bath
Bed rails
Children's dinnerware
Highchair

Restaurants on site

AFURI
Meli Melo Yuki No Koe
ルークズアルパインクラブ
天ぷらあら木
蟹鮨加藤 INORI

Kitchen

Cookware, dishware, and utensils
Dishwasher
Electric kettle
Griddle
Hob
Microwave
Refrigerator
Rice cooker
Tea bags/instant coffee

Dining

5 restaurants
Dining table

Bedrooms

Bedroom
Bedsheets provided

Bathroom

Hair dryer
Slippers
Toilet with electronic bidet
Toothbrush and toothpaste (on request)
Towels provided

Living spaces

Dining table
Fireplace in lobby
Heated floor

Entertainment

Flat-screen TV

Laundry

Dry cleaning/laundry service
Laundry detergent
Laundry facilities
Washer/dryer

Work spaces

Business centre

Climate control

Air conditioning
Heating

Pets

No pets allowed

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Smoke-free property

Services and conveniences

24-hour front desk
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (on request)
Iron/ironing board
Luggage storage
Multilingual staff
Phone
Porter/bellhop
Safe

Things to do

Bicycle tours
Gym
Ski equipment rentals
Ski passes
Ski storage
Snow sports gear
Yoga classes
Bicycle rentals nearby
Fishing nearby
Hiking/biking trails nearby
Horseback riding nearby
Kayaking nearby
Mountain climbing nearby
Rafting nearby
Sledding nearby
Snowmobiling nearby
Snowshoeing nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

190 units
Bed sheets changed on request
Housekeeping (on request)
Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

In addition to the listed hours, the public bath is also open from 6-10 AM daily.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: JPY 150.00 per person, per night
An effective city/local tax rate of 2.00 per cent will be charged

We have included all charges provided to us by the property.

Optional extras

Covered self-parking fee: JPY 2000 per night
Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight

Reservations are required for spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Parking height restrictions apply

Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Setsu Niseko Kutchan

Setsu Niseko Aparthotel

Setsu Niseko Aparthotel Kutchan

Frequently asked questions

Is Setsu Niseko pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Setsu Niseko?

As of 24 Jul 2025, prices found for a 1-night stay for 2 adults at Setsu Niseko on 25 Jul 2025 start from RM 834.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Setsu Niseko?

Self-parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at Setsu Niseko?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Setsu Niseko?

Checkout is at 11:00 AM.

Where is Setsu Niseko located?

Located near to the slopes, this Kutchan aparthotel is within 1 mile (2 km) of Niseko-Shakotan-Otarukaigan Quasi-National Park and Niseko Mountain Resort Grand Hirafu, and is convenient for winter sports, such as snow tubing and snowshoeing. Annupuri and Noasc are also within 3 miles (5 km).

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Setsu Niseko Reviews

9.6

Exceptional

10/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Adisak

1 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Will definitely comeback, one of the best experiences I have had with my family.

Stayed 3 nights in Jun 2025

10/10 Excellent

Johannes

14 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Was great

Stayed 4 nights in Apr 2025

10/10 Excellent

Kailin

14 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Setsu Niseko was a beautiful and very well run establishment and we loved our time here. The staff was very friendly, everything was very convenient and the rooms / facilities were stunning!!

Stayed 6 nights in Mar 2025

10/10 Excellent

Yu-er

21 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Outstanding service, especially from the front desk and concierge, who are highly responsive and go above and beyond to assist their guests. Be sure to connect with them before your arrival—they proactively reach out to help arrange transportation and offer excellent dining recommendations. The breakfast buffet is fantastic, and the location is unbeatable, with easy access to restaurants, food trucks, cafes, and shops for snow gear, groceries, and essentials including drug stores—all within walking distance. I’ll definitely be returning! Huge thanks to the Setsu team for an exceptional experience.

Stayed 2 nights in Mar 2025

10/10 Excellent

SHOGO

8 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great location in Niseko Hirafu area.

Stayed 2 nights in Jul 2024

10/10 Excellent

chiate

25 Jan 2024

Liked: Cleanliness, property conditions & facilities, communication

Great location and facilities.

Stayed 6 nights in Jan 2024

10/10 Excellent

Monique

26 Jan 2024

Liked: Amenities

Amazing hotel with amazing staff in great location

Stayed 3 nights in Jan 2024

10/10 Excellent

Priscilla

6 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Amazing stay. The entire family down to my toddler absolutely loved their stay. Room was tastefully designed and extrmeely comfortable. Kids play room was a must visit daily. Breakfast waa a sumptuous spread.

Stayed 3 nights in Sep 2024

10/10 Excellent

Sze Wan Devan

28 Jul 2024

Excellent hotel. Will come back again

Stayed 1 night in Jul 2024

10/10 Excellent

Duncan

24 Aug 2024

Liked: Cleanliness, property conditions & facilities, communication

Lovely hotel. Immaculate luxurious room. Delicious breakfast. Great onsen.

Stayed 3 nights in Aug 2024

10/10 Excellent

Jarrod

1 Feb 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great friendly staff, exceptional property, clean and very pleasingly and comfortable to stay at. Tasty food options

Stayed 4 nights in Jan 2024

10/10 Excellent

Andrew

28 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Loved everything about the hotel and Niseko ski experience. My only suggestion is to add ski racks/tubes on the outside of the buses to make it much easier to transport back and forth to the ski area. Having your skis stacked on the front seats is inefficient and causes damage to the skis. It would be so much easier if there were racks on the outside of the buses. See Aspen or most US resorts for ideas/pictures

Stayed 3 nights in Jan 2025

10/10 Excellent

Teresa

5 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

This hotel is absolutely stunning and the amenities are amazing! The room was spacious and had everything we needed. The kitchen was fully stocked of your essentials. We loved the washer/dryer in the room, the pajamas for the whole family, the big fridge, We loved it so much we decided to extend our stay for another night. We will definitely come back !

Stayed 2 nights in Oct 2024

10/10 Excellent

Chau Ying

3 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very good quality in terms of the design, equipments and brands used

Stayed 2 nights in Jul 2024

10/10 Excellent

Jameson

15 Feb 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Nice. Pricey but great quality. Will go again.

Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

17 Oct 2023

Liked: Cleanliness, room comfort, communication

Wonderful

Elegant and functional interior. Like a breeze. Loved the onsen and breakfast.

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

31 Jan 2024

Liked: Cleanliness, room comfort, communication

11/10 stay

11/10. Wonderful experience all around. Kind and helpful staff, beautiful property, room was so well stocked (full kitchen, washer and dryer), unbelievably easy/walkable to get to town and skiing

Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

20 Jun 2023

Liked: Cleanliness, room comfort, communication

A room which exceeds our expectations

My family has enjoyed our stay at Setsu a lot. The room is spacious for 3 of us. We love the interior decor and the view from our room. The room is very cozy and comfortable. We also love that we can leave a few windows ajar to allow natural air ventilation without turning on air conditioning.

Stayed 5 nights in Jun 2023

8/10 Good

Yee Wah carol

18 Jun 2024

Liked: Cleanliness, room comfort, communication

Fail to meet the standard of equal rivals

The Italian restaurant was awesome , serving authentic italien food . However, we're disappointed to know no bathrobes are provided ( staff suggested we use Samue instead) and the showering temperature was unstable

Stayed 5 nights in Jun 2024

8/10 Good

niels

12 Dec 2022

Liked: Cleanliness, room comfort, communication

Nice option in Hirafu intersection

Nice new hotels, nice onsens, close to slopes, very efficient shuttle service, nice team. Still feels like soft opening with teething issues (ie the thermostat of our room was not functioning so we left window open to mitigate). nice breakfast and afuri restaurant. nice view ofYotei and hirafu

Stayed 2 nights in Dec 2022

10/10 Excellent

Luis F

27 Jan 2023

Liked: Cleanliness, room comfort, communication

Brand new hotel!

Great new (2022) hotel. Great location, walking distance to gondola (grand hirafu) and they also provide a shuttle that leaves very often. The rooms were impeccable, beautifully decorated and very spacious. We booked a one bedroom suite. The staff was very attentive, the onsen and gym facilities were top notch. and having access to a ski rental shop on site was fantastic. I also loved how they offer lockers for your winter gear. The breakfast (included with our stay) was great, and we tried Afuri for ramen one night, which was tasty as well. If I go back I will stay here again.

Stayed 4 nights in Jan 2023

10/10 Excellent

Naomi

13 Feb 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

The view from the room was great! (Mt. Yotei) Our room was two bedroom plus Tatami room with a big living dining room which was spacious and clean. Perfect for Family Gathering. Breakfast was really good. Especially coffee. The hotel staff was kind and helpful but it seems that some of them do not have much experience in hotel service. Overall it was a nice hotel. I'll come back here again!

Stayed 2 nights in Feb 2023

10/10 Excellent

Jason

10 Feb 2023

Liked: Cleanliness, room comfort, communication

Amazing property!

Absolutely amazing property. Friendly welcoming staff. Easy to communicate in English. Studio room was immaculate. Well furnished. Clean. Location was convenient to everything with a hotel bus servicing Gondola and Dot base every 10-15mins. Great ski lockers. Rhythm on-site. Onsen (shared and private available). Gym. Great Restaurants. Great bar. Business centre. Definitely would recommend this place to any traveller looking for a bit of luxury, comfort and convenience with a fantastic staff team.

Stayed 4 nights in Feb 2023

4/10 Poor

Wai Ming Patrick

27 Feb 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Communication

Overall the hardware are super great including the room design and facilities offered, however, the servicing level in reception are quite below standard. Asked for 12pm check out and the lady said we are full, asked for booking dinning at night but i am told all full except the only one without booking needed. Hence we need to go out seeking restaurant for dinner amid the snowy season. After checked out, i want to call a taxi to drive us to another hotel but then came up with a private car without meter, the price is uncertain but the reception girl didn't mention and sent us to taxi. Nightmare!

Stayed 1 night in Feb 2023

6/10 Okay

Mark

31 Mar 2024

Liked: Cleanliness

Disliked: Communication

Not very accessible for kids skiers and seniors

We found out during our check-in that the room given to my senior parents are too far for their comfort because they cannot walk so much, we in fact brought wheel chairs with us. The concierge doesn't want to change their room saying that its not possible because we booked in hotels.com. My parents were not happy. And when they arrived in their room, we found that the concierge accidentally switched the 3 bedroom room which supposedly for my kids to my parents. By that time my parents were tired from the walk. Later we found out that the 1 bedroom for my parents is even further. We had to complain, thankfully concierge changed my parents room to one that is closer but it was a downgrade because the room I paid for supposedly have a view of mount Yotei, this new room does not have a view at all. As for the ski area, theres a shuttle that comes around every 20mins to bring the beginner skiers to Dot Base. So if you are 1 min late , you'll have to wait 20mins. When we got there, the instructors are not in the Ace Quad Lift as was in the email & they're not wearing green, they're wearing blue & in the 2nd floor of building, you have to ask people around, guy at the counter said they get a lot of questions like that from setsu guest and told me to let Setsu concierge know and pointed the way, while the kids are all wearing their heavy gears with them. Their Italian resto melo milo is not good. their Luke's steak house is very good. Room is very complete, comfortable and clean.

Stayed 2 nights in Mar 2024

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Setsu Niseko

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