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Reviews of Kutamara Hotel

3 out of 5
Kutamara Hotel
Jl. Pariwisata Pantai Kuta, Kuta, West Nusa Tenggara

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 113 reviews" "
Rating 8 - Good. 57 out of 113 reviews" "
Rating 6 - Okay. 22 out of 113 reviews" "
Rating 4 - Poor. 6 out of 113 reviews" "
Rating 2 - Terrible. 1 out of 113 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Yuh Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, value for money, nice staffs
Very convenient, within walking distance. Nice staffs, nice pool
Stayed 2 nights in Jul 2018

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience.
We spent five days in Kutamara hotel and the location was central. The hotel had good breakfast menu and the staff was very polite. The rooms were spacious and very clean. We had a turn down service every day. A beautiful pool is inside the hotel and small pool for kids. There is a small restaurant in the hotel but many local and interantional cuisine restaurants around the venue. The shuttle to the airport was 70000IDR each. We enjoyed our stay in Kutamara and recommend to all.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. I enjoyed myself. Clean hotel room.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service
So so
breakfast was nice but not too much to choose from. I prefer better conditions and cleaner. The pool is great.
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
A very basic property
Surprisingly good breakfast. The room is very basic. But the bathrooms are rusty and toilets in poor condition. The most disappointing is the reception staff who refuse to assist in getting a taxi other than the ones offered by the hotel (PS: just download the BlueBird group app to avoid the touts)

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pros: -Good location. Along the main street. Cons: -Wasn't very clean. Only one rubbish bin in the bathroom. -Not well maintained. Soap dispenser wasn't working properly. Rusty shower and taps. -Power outlets were only available in the bathroom. Ones near the bed were too deep for travel adapters.

10/10 Excellent

Benjamin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Kuta Lombok
Awesome spot in Kuta Lombok. We stayed in one of the Bungalows and weren’t disappointed. The pool area is lovely, staff were great, room was very clean, bed extremely comfy, and the location is perfect for beach and town action. Highly recommend.

10/10 Excellent

vanessa , toronto, ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Staff were very nice and accommodating. Pool and room was clean
Stayed 1 night in Apr 2018

8/10 Good

Lorne , Halifax, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious and central location
We had a bungalow room which was quite spacious. AC worked fine and WiFi was strong although spotty and kept having to log in. There was hot water in the large shower. The breakfast was also good based on a selection of 5 items. Downside: Towels supplied were beach towels and weren't replaced unless requested. There was also noise from the nearby bar that lasted till the early hours. But I doubt there is a hotel in Kuta out of range of bar noise as it seems a party town.
Stayed 2 nights in Jan 2018

8/10 Good

Petra

Liked: Cleanliness, staff & service, room comfort
Very nice hotel
Hotel is in a very good condition. Loved the garden area with the pool. Rooms are very clean and spacious. Our air conditioning was not working properly, but we somehow managed without it. The breakfast service was extremely slow, the girl in front desk on the other hand extremely kind and nice!
Stayed 2 nights in Jul 2017

10/10 Excellent

Scot, Long Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the heart of Kuta!
Most importantly, the staff was so friendly and helpful! Me and my friend had an amazing stay and would definitely come back again!

10/10 Excellent

hamta, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there for 2 nights...the overall stay was very pleasant and enjoyfull. The facilitoes provided were up to mark. The hotel strategically located nearby restaurants and beach, and the ferry port to gili islands.

6/10 Okay

George

Liked: Cleanliness
Hotel than needs to find its groove...
Would love to be able to write something more positive about this hotel, but cannot. It is on a great location, one street back from beach, with great restaurants and coffee shops near by. But the staff are lethargic (5 people at the front and in the restaurant sleeping or glued to their smartphones 23/7). The tree says we were there we saw on one eating in the restaurant and it's not surprising, given the fact that even from the street the place gives out a "we couldn't be bothered " air. The room was clean but there was no soap or shampoo in the dispensers in the bathroom. When we inquired at the from desk we were told the hotel no longer supplies toiletries- guests are expected to bring their own. There is a book exchange and we donated a book to it, only to be told that if we wanted to take a book, there would be a one dollar charge. There is a lack of midrange hotels on Kuta, but I cannot believe this is the best of what is available. On a positive note, the hotel does rent scooters and was very helpful in outfitting us with one.

4/10 Poor

Ted, munich

Disliked: Staff & service, property conditions & facilities, room comfort
At least only for backpackers. Loud!

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and superchill pool area
We initially booked for 5 nights and went around to check other hotels in Kuta after that. However, we ended up staying here 3 extra nights bcause we could fint any other better hotel. The pool area is really chill, staff very friendly and helpful and great aircon! Only thing that could improve is the wifi which you have to keep logging on to all the time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place especially for the price
The pool is epic the staff lovely friendly and always smiling. Rooms very comfortable with air con

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Adventures of Life.
I just love Kuta Lombok, a very special part of the world. To see many a different life is good for the heart and the mind.

8/10 Good

Baon Kaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheerful staff
Convenient location and near beach.

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
OK hotel but nothing in the area
Well, this is definitely a minimal hotel. The room is spacious and clean but there is no refrigerator, no safe (although you can lock a cabinet), no toiletries and the wifi is very spotty. They had several power outages. The pool is basic and small and there are no umbrellas for the 6 lounge chairs. Luckily, I had a room off the pool so I could go inside to sit out of the sun. The outlet was near the chair, not the bed so a little inconvenient. There was a mirror over the sink with a badly placed light. I was in a bungalow off the pool so there were chairs and a small table in the room that I could put outside the room. Perhaps the rooms in the 3 story part are smaller since there was a review indicating there was no mirror or room for the chairs inside. My room was so spacious I exercised in it. The bed was large and comfortable. The breakfast which was included was very basic. Either eggs with toast or pancakes. No juice but the fruit was good. Staff was friendly. Note that if you arrange a private car that the airport through the hotel, they will charge 150k but if you go across the street to one of the travel stalls, you should be able to get it for 100k. The biggest drawback is that I didn't see much to do around here and there seem to be much better cities that would have what people are looking for. The Kuta beach is within walking distance but isn't special and you can't get lounge chairs.

8/10 Good

Nora S, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel near to restaurants, beach and marts
Great rate for in house laundry, very near to great restaurants, local stalls and marts. Hotel bed could be improved (sands on bed/ under comforter/ sheets) on arrival and after room was made. But other than that, it was a great stay! Highly recommended and will definitely come again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel very good swimming pool
we have fun in this hotel, The staf are very kind, the breakfast are very good and the cleen up are very good

6/10 Okay

Bine, Germany

located in the center of Kuta and close to beach
the room was simple, but clean, especially compared to other hotels in this area. the breakfast was okay, but nothiing special. staff was friendly, they carried our heavy luggages up the stairs and 24 hours there was someone available at the reception.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, service, food & location
We had a great stay at Kutamara hotel. The room was fantastic, bug bed and big clean bathroom. The outdoor pool was great but the sun loungers were all in the shade. I suppose it's a surf town and most people are at the beach! The staff were very friendly and breakfast was also really good. Omelettes, fruit, pancakes etc. It's the nicest hotel I saw while I was in Kuta, and in the centre of everything so definitely would go back!

8/10 Good

CR Surf Travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality place for the price
Comfortable beds and a/c. Stayed in a large bungalow by the pool. Inconsistent hot water and internet. Very nice staff and a good breakfast served. Close to everything in town, but room and grounds were quiet, and I felt safe.

8/10 Good

Larry, Medan, Sumatra

Liked: Cleanliness, staff & service
Front desk clerk goes way out of his way to help!
The staff was always friendly and ready to help in anyway! We were trying to book a flight with a Indonesia airline and having no luck. Asking the front desk clerk for help and finding out you can't book a flight with a foreign credit card with a Indonesia airline within 48 hours. He said we could charge it to his card and just pay him, I was surprised to say the least! Everything worked out great,we made it to our next distinction. If that's not going above and beyo

4/10 Poor

Jesse, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Promising place that needs some TLC
Hotel looks great on the outside, fails to meet expectations on the inside. Rooms were substandard, sheets damp, shower drained poorly, sliding door lock was a pain, no mosquito nets. Outside chairs were nice (rooms, not bungalows), pool was good, breakfast was fine, location in central, staff were nice, friendly and helpful. Put some money into the rooms and this place becomes a 4 out of 5.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, beautiful pool and great location!
Everything was just perfect. The pool is one of the stunning pools I have ever seen. Facilities are super modern and clean. Bathroom is huge and the shower with the perfect pressure. They offer motorbikes to rent and there are restaurants super close if you want to have more options. Kuta beach just at 5 blocks. Would definitely stay again in this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay with minimal wifi
Clean with tile floors. About a kilometer to the beach. Included breakfast is off a menue and includes eggs, juice, whatever. Nice pool. The wifi was spotty in and out. Hotel was almost full, mostly surfers. Friendly staff. Motor scooter rental for less than $5.00 a day. Good stay if you can get by with minimal Internet.

10/10 Excellent

Mark, Jakarta and Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring and clean
The staff took excellent care of us from start to finish. Room was updated and clean. We will stay here again for sure.

8/10 Good

David, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A good hotel with very pleasant and friendly staff, the pool was awesome. They have motorbikes for rent at cheap rates in the hotel. The breakfast is included and very tasty. However there is no TV in the rooms and the rooms themselves do feel a bit Spartan however for the price you cant complain too much.

4/10 Poor

Daniel, Bucharest, Romania

Disliked: Staff & service, room comfort
nightmare service
Very basic hotel, just a room with a bed and a toilet and nothing else: no TV, no hair dryer etc. Conveniently by the pool side but not good if you actually wanted to sleep every now and then, next door bar had loud music until 2 AM and other guests pumped up the volume by the pool at 6 AM. The "best" part was when we booked a tour with the hotel to Pink Beach and we got a ride to somewhere in the middle of nowhere on the beach of a resort abandoned about 20 years ago. The driver insisted that was the pink beach and had to argue with him and the hotel for about 2 hours until they admitted that they took us to another beach but still demanded payment for their effort and became very aggressive (shouting, wanting to drop us off in the middle of the street, etc). Luckily we got the help of the bodyguards from another hotel and only paid about one third of the cost to avoid a fight.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kuta
It was one of the best hotels with reasonable price we stayed in. Very clean, nice room, great pool and friendly staff. We would stay there again.

8/10 Good

bev, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Huge bathroom, great pool area, newly built would recommend to other travellers. Hired a motorcycle from the hotel for 50,000 rupee a day. Room was basic but adequate. Had wardrobe but could do with a hook for towels etc in bathroom. Overall good value for money.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Downside was that they didn't clean the room every day. The upside, breakfast was really nice and the swimming pool as well.

8/10 Good

Miquel, Spain

Liked: Staff & service, property conditions & facilities, room comfort
good hotel, important tip
Overall good stay at this new hotel in the center of Kuta Lombok. Friendly staff doing almost anything to assist you. Cheap price for what you get. Around 400000 Rp which is 23 euros. Rooms with AC but no TV (who cares, you are on holiday). IMPORTANT TIP: Do not ever attempt to book surf lessons just across the hotel at "Everyone surf".Very poor lessons AND we were robbed when leaving our belongings to the place they said was safe as it was only from them. Very very frustratinf experience!

8/10 Good

Wai Kit, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean + comfy room for good price
Good location, 5 mins walk away from the main area, but plenty of shops/restaurants outside the hotel. Room was big & clean, but just lacked a bit more furniture (ie; a dressing table with chair could complete the room nicely, but was told that was how the room was)

8/10 Good

SALLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quality for good price
This hotel was build at 2014, it is new and nice. In Kuta is this hotel one from the best for this price. We enjoy it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace yall!
Superior rooms are basic - mattresses on the floor. Clean. Deluxe is basic but in a grander way if yall know what i mean. Recommended. Staff nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in Kuta especially for the price
Kutamara is perfect. You wouldn't expect such a pleasant accommodation looking at it from the street or in passing. The room doesn't have much to it....literally just a bed in a room. A couple of night stands or something for us to put things would be good...but it was just a bed in a room. AirCon cranked cold air which was great. Hot water shower. Wifi in room. The pool was brilliant. Resident bunnies hopped around the grounds. The staff was super nice. Food (free brekky) was delicious. a minutes drive to the beach/ night life. For the location/ facilities...cant beat the price. We definitely enjoyed our stay!

8/10 Good

michel

Liked: Cleanliness, staff & service, property conditions & facilities
Bien peu mieux faire
Séjour bien, manque petit frigo dans la chambre ,pdj moyen manque juste de fruit ,le personnel aimable et a votre service ,séjour dans l'ensemble correct
Stayed 7 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Electricity was not working in the first hour after arrival, the water was thin and the bathroom need to be renewed, hotel staff was nice, also the breakfast very good!
Stayed 2 nights in Jul 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Pas mal
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but really bad electricity!
Nice bungalows, nice location close to the center. The only problem we had was the electricity. It got on and off all the time and all of our chargers got broken, don’t know if it is like this in general in Lombok or why. Otherwise a really great hotel!
Stayed 5 nights in Oct 2017

6/10 Okay

kula, Hong Kong

Clean, swimming pool nice
Outside looks better than inside, the swimming pool nice, the room pretty simple, old style but clean, toilet include shampoo,shower gel and hot water, breakfast was ok too.
Stayed 1 night in Sep 2017

8/10 Good

David, Sweden

Nice hotel for the night-owl..
Pretty nice and good hotel, nothing really to complain about.. U get what u get for the price.. IF u wanna sleep before 1am!? then this is not ur hotel.. Loud loud music echos in the room!! some party place just F this place up....:(
Stayed 1 night in Sep 2017

10/10 Excellent

FranciscoJose

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2017