Kumarakom Hotels with Swimming Pool

"Excellent staff & customer service!"

"We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake! "

"Absolutely phenomenal property. There is a lot to do from fishing and kayaking to pottery and cultural programs. The staff too was exceptional. I regret not getting staff members names as they were very thoughtful and helpful. Highly recommend spending a few days at this resort."

"We booked a pool villa which was spacious and allowed for an extra bed and selerate room for our teenage son. The villa was clean with good amenities, the pool was nice for cooling off when the main pool was busier but was a little small. The main pool area was lovely and warm with view of the lake and much needed lake breeze. There isn't much in walking distance but the main attraction is the lake and views. We were able to hop into a rickshaw for shops, ATM and bird sanctuary. There is table tennis and other games. Nice food and attentive staff, sometimes a lottle too attentive when you wanted to eat a meal in peace. Room service was excellent "