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Reviews of Damai Puri Resort & Spa, Kuching

3 out of 5
Damai Puri Resort & Spa, Kuching
Teluk Penyuk Santubong PO Box 3058, Kuching, Sarawak

Reviews

5.4
Rating 10 - Excellent. 6 out of 149 reviews" "
Rating 8 - Good. 30 out of 149 reviews" "
Rating 6 - Okay. 52 out of 149 reviews" "
Rating 4 - Poor. 42 out of 149 reviews" "
Rating 2 - Terrible. 19 out of 149 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Mun

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs to do more improvement, everythings look very old and need to maintenance.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Viola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot even find the right words for the mess that is going on in this so called “resort”. I strongly recommend to booking.com to remove this terrible accommodation from its website. How can booking.com offer such a mess? Such a lie? People are spending money for that! Every positive aspect about the “resort” is a lie; except for the location which is good. Me and my husband we left earlier and lost a few hundreds of euro. We just could not bear this mess, dirt, chaos and smell. The doors to the rooms are so damaged that any small animals and any insects can get in the rooms. They have a horrible smell. There is dirt everywhere. I think the staff never cleans. Not even the bed sheets are clean enough. The water if the pool is yellowish/green. Everywhere stairs are broken. You can easily break you leg there. Not a single room or wall of that building is maintained. (And please forget about the”spa”. There is no spa; lol) Do not even try to change rooms - they are all the same; we tried. Locals have been telling us that the government took it over. Now they don’t care at all.
Stayed 2 nights in Aug 2019

4/10 Poor

Ads, Brisbane

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location however there appears to have been no maintenance or any purchase of new bedding or towels for many, many years.
Stayed 7 nights in Aug 2019

6/10 Okay

Stuart

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful location. Great swimming pool. Too bad the hotel facilities was pretty run down. Cleanliness was terrible. Sands everywhere in the room including on the bed sheets. Room amenities was very minimal with torn towels.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The beach are clean but the resort are out
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Toilet no bidet and it stinks, no toilet ventilation. Floor room, closet, bed linen were dusty. Shower handle was broken. However, the staff on duty Shahrul from housekeeping, Mohd Rohaizad from F&B n Lia from front office was very accommodating.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
The room service team very slow in providing towel after they made up the room.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is set in a beautiful location. It is a shame that it has not been taken care of and has become old, shabby and run down. There were ants everywhere in both rooms that I booked. Very very overpriced for what it offers.
Stayed 2 nights in Jul 2019

4/10 Poor

CHAI

Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
It was bad. The service was slow. I keep informing the receptionist about the lock of my room and nobody came to fix it. Even the switch in my room are not working.
Stayed 2 nights in Jun 2019

10/10 Excellent

Jerry

Travelled with family and small children
Liked: Cleanliness, staff & service
Good. Best in damai
Stayed 1 night in Jun 2019

6/10 Okay

Yung

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor room, truly need to maintnce.
Stayed 1 night in May 2019

2/10 Terrible

ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spa with no spa
This is not a spa resort, but the spa is long closed as are most of the restaurants and bars, very run down, towels are so old and tatty, mini bar is a rusty empty fridge, no external food or drink allowed in the hotel, this is a 2 star location at best. Car parking is a 5 min walk away, ok if it wasn't for the 34 degrees heat and sun, don't go if you do not have a car. Very disappointed that hotel.com have this on their site Will never stay here again, to pricey £20 max Local area is lovely with good sea food nearby
Stayed 1 night in Apr 2019

4/10 Poor

Asma, Kuching

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Need maintenance on the property (expecially cleanlineless pool). The room that provided to me having a clogged sink.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staffs unfriendly. The friendliness that's the very 1st must show to guests.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Nice place for relaxation and with the good view to the sea, mountain,the rock, swimming pool, the beach and so on.
Stayed 1 night in Dec 2018

2/10 Terrible

Hans, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
1. Waters slides in a really poor condition. 2.no breakfast buffet 3.lots of weird regulation.such as 'no food n drink allowed' and RM50/night for a parking space is really pricey.
Stayed 2 nights in Oct 2018

4/10 Poor

JONG

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The room was not clean. The toilet was not clean.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2018

4/10 Poor

Gwen

Disliked: Cleanliness, property conditions & facilities, room comfort
very poor environment
water tap-no handle to pull spoilt and dirty kettle, cover even can't close door-moth rust facilities spider web can found in the bathroom
Stayed 1 night in Sep 2018

6/10 Okay

STEVIE

Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
all about the location, view is so good, but the management is disappointed, everything is money, even customer already buy the room also no breakfast and have to pay again. even 5 star or 2/3 hotel in town not like that also can rich and make money.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
* If 2 adults bring kids they will charge RM50/- per kid in 1 room. * Adult Swimming pool not clean. * No tower in the room when check in, have to request it personally. * No wifi and cellphone line in room. * No Gym & No sauna.
Stayed 1 night in Sep 2018

2/10 Terrible

Jack, Cibu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I need to pay for extra children. Room service bad. Chek in 3.00pm we can get into the room 4.30pm.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Edward, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

christophe

Disliked: Cleanliness
Strange experience
Strange experience. Staying about 5 days in this big resort, isolated at the end of Santubong, almost completely empty except during the weekend. A kind of "end of the world" feeling, with a spectacular view on sunset. This resort is surely aged, not perfect at all, but after all, it was not that expensive, the limited staff are sincerely friendly and helpful, the pool is huge and desert, and one can easily survive a couple of relaxing days in this "middle of nowhere" place. The restaurant is clearly an invitation to suicide, but there's a friendly local food court and a small 7eleven just 2mn walk outside the resort.
Stayed 1 night in Aug 2018

8/10 Good

DONNYTAN

Spending the night there after dinner at Beach Seafood Restaurant
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Kwong Yew

Disliked: Staff & service, property conditions & facilities, room comfort
Air on not cold and bed so bad smell..
Stayed 1 night in Jul 2018

8/10 Good

Then

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I have to pay RM70 for sharing a room extra occupant. No extra towel, no extra bed and pillow because they claim it is out of stock, so it was discounted to RM50. Its in the terms and condition.
Stayed 1 night in Jul 2018

4/10 Poor

B, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to the beach & cultural village, that’s all
No spa or massage (why call it spa resort?), rooms have no wifi, bad connection in room even with your own SIM card (no signals), tv remote not working, cups and kettle looks overused and worn out in rooms, hotel Free wifi really slow / bad signal, breakfast buffet - not worth the time and effort: food doesn’t get replenished...
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

Nina, kuching, sarawak

Disliked: Staff & service, property conditions & facilities, room comfort
Unforgetable
No wifi, no room phone, water boiler not functioning well, cannot open door because room card have problem and slow respond after complained... room very far....
Stayed 1 night in Jun 2018

6/10 Okay

ken, kuching

Liked: Staff & service
Nice view.
The environment really good for relaxing..have big swimming pool with sea view..also have swimming pool for children..have fresh air..
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Amazing scenic view of the sea n mountain
Unfortunately, the hotel facilities are limited to basic menu in one restaurant, a murky pool, but heavy traffic of people. Not a place for a quiet weekend. Cleanliness also suspect around public area and bedrooms. The Cultural village was a treat and the view is fantastic
Stayed 3 nights in Jun 2018

2/10 Terrible

Carmen, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place and don't go!
Swimming pool close all day, not inform at all. Room also closed half zone, reason give my the staff said that due to quite season. Adult pool closed for service all day, kids pool also closed all day. No pool, no activities available. Boring and wasted my family gathering time there!
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
frustrating checking in & hotel facilities
Long Q when checking in at the entrance & check-in counter.The hotel needs refurbishment & lack of hotel facilities, i.e no coffee table,lack of toiletteries,spoil plug & replace the towels .The hotel verandah & surroundings need to be clean up & well maintain.
Stayed 3 nights in Jun 2018

4/10 Poor

Sharon, KUCHING

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Upgrade the facilities
No phone is place inside the room,no wifi for resident inside the room,the room is little bit too dark
Stayed 1 night in Jun 2018

6/10 Okay

Anissa, Kuching, Sarawak

Disliked: Property conditions & facilities
Nice & affordable hotel near the beach
Kids swimming pool need to clean up. Water was cloudy and dirty. Others still okay.
Stayed 1 night in May 2018

6/10 Okay

sam, kuching

Disliked: Cleanliness, property conditions & facilities
The child swimming pool ceramic spoil no repair, my leg injured by the ceramic, and a lot of sand in swimming pools , Check in very slow
Stayed 1 night in Jun 2018

8/10 Good

kho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018