Booked a suite room for my 1 night stay. Merely less than half an hour after check-in, I was stuck inside the room & unable to get out as the door latch was faulty. The metal piece was already crooked & wooden panel at the door was semi detached from door panel (the whole door was loose and couldn't close fully). 3 maintenance guys came, unable to solve the issue from outside so I had to help them to unscrew the latch from inside. Pretty sure the same thing happened to previous guest who had stayed in the same room. When I highlighted the issue to front desk, they claimed it had not happened before. How do you explain the crooked latch & loose wooden panel? The staff could've offered to change another room for me but they did not, and I had to wait for them to change to the new latch. As a result I was late for dinner appointment. This should not have happened from 1st place, what happen if there's fire?
