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Reviews of Sun Inns Hotel Kelana Jaya

2 out of 5
Sun Inns Hotel Kelana Jaya
117,FAS Business Avenue,Off Jln Perbdrn, Petaling Jaya, Selangor

Reviews

6.2
Rating 10 - Excellent. 5 out of 37 reviews" "
Rating 8 - Good. 7 out of 37 reviews" "
Rating 6 - Okay. 16 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 4 out of 37 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ooi

Liked: Cleanliness
Disliked: Staff & service
Is ok onl
Stayed 1 night in Feb 2022
Response from -OM- on 24 Feb 2022
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

6/10 Okay

Muhammad Taufik

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
To improve on cleanliness Staff manning the counter to be proactive (make a to-do list etc.) to provide promised services such as clean towels and parking fee waiver without customers having to remind/ask.
Stayed 1 night in Jan 2022
Response from -OM- on 24 Feb 2022
Thank you for your feedback.On behalf of Sun Inns group,we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again. Thank you. Sincerely, Group Manager.

6/10 Okay

Kelvin

Stayed 1 night in Dec 2021

6/10 Okay

S Peter

Liked: Staff & service
Disliked: Property conditions & facilities
What I didn't like is the TV channels are the worst I've come across. Everything is local boring and worst rated shows. Bathroom shower leaking Didn't do pest control can notice small black Roche's running around.
Stayed 6 nights in Nov 2021

8/10 Good

Omar

Stayed 1 night in Dec 2019
Response from Mohan on 13 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and high grading score. Hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Jaipi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Nov 2019
Response from Operation Manager on 28 Dec 2019
Dear valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us. Hopefully you will continue to support us. Hope to see you again. Thank You. Sincerely, Operation Manager

8/10 Good

norhazlina bte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from m on 15 Oct 2019
Dear Mrs.Norhazlina, Thank For your good rate us. On behalf of Sun Inns group, we would like to extend our thank you for the good comment.We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Group Manager.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

NurFadhilah

Liked: Staff & service
Was requested for non smoking room But the room given was having terrible cigarette smokes smell The tv turn blue and nothing can be done to fix it. We want to watch aff match that’s why tv is important! The water cooler not functioning at the level 3
Stayed 1 night in Dec 2018

8/10 Good

Py, Malaysia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from Max Khoo on 16 Aug 2018
Dear Valued Guest Noted Thank you The Management

2/10 Terrible

Azwan, Kuala Lumpur

Disliked: Staff & service, property conditions & facilities, room comfort
Disastrous Failure
Terrible. Pay for Deluxe Window Room but they give Deluxe No Window Room. Cannot open even google.com on their WIFI. Smelly passageway. No water boiler. ACU controller and TV controller not functioning. Must pay RM3 to get out from parking lot.
Stayed 1 night in Nov 2017
Response from Operation Manager on 30 Nov 2017
Dear valued Guest, Thank you for your review. We will rectify this matter as soon as possible.We are really sorry for inconvenience cause and all the review will take into serious action.Hope to see you again. Thank you. Sincerely, Operation Manager

6/10 Okay

Johari, Malaysia

Liked: Cleanliness, room comfort
Close to town..
Just okay as budget travellers..parking is only free when you check out..if u feel like going out before that..u hv to pay on ur own.

6/10 Okay

Mohd jefri

Liked: Cleanliness, property conditions & facilities
Response from m on 15 Oct 2019
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

8/10 Good

Joanna Joy, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel :)
The hotel offers a very affordable rate. Rooms are okay and staff are nice. Very accessible with bus/taxi stop in front. Provides parking space. Adjacent medical center (KJMC) and walking distance to a mall (Paradigm Mall).
Response from Mohan on 13 Feb 2021
Dear valued Guest, Thank you for your feedback. We are glad to hear that you think were good & friendly. We hope to see you again. Thank you. Sincerely, Operation Manager

6/10 Okay

OKlah, Kuantan, Malaysia

comfort stay
Easy transport from Pekeliling by LRT to Kelana Jaya, Rapid780 to the hotel. Close to Linclon University our meeting place. Indian Coffeeshop next door.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
normal place, and hostel.
I was in kelana jaya, for the working, so i have 3night in this hotel, so, so, hotel, but nice and kind staff is good, the restarunt near this hotel is so good.

6/10 Okay

Jia Ming

Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old towels & sheets. Mattress old. TV needs to be replaced

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Pillows, sheets and towels were old and discolored. Mattress needs to be replaced. TV display was terrible.

6/10 Okay

Muhammad

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Joanna Joy, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall stay
I stayed for a week as my business is nearby. Hotel is situated near bus station and walking distance from a mall, which is great! There are 24-hr food stalls around the area, which is convenient. The room is comfortable and affordable. Will definitely stay again every time I'm near Kelana Kaya.
Response from Mohan on 13 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are happy to hear from you that you are happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Just, Ipoh Perak

Disliked: Cleanliness, staff & service
The hotel should give parking for free no mater how many time the guest exit as that is the only parking we have to get to the hotel.
Response from Mohan on 13 Feb 2021
Dear valued guest. Thank you for your feedback. We are happy to hear that you think our internet connection is awesome. For The Parking, do pardon us for not able to provide it for free as this parking facilities is owned and operate by other company. However, hotel has made a deal with parking operator to charge only rm3/whole day. This is special for hotel guest only and please refers to our front desk for assist on this matter. For non hotel guest will be charge hourly with charge rm3/hour. Hope to see you again. Thank You, Sincerely, Operation Manager.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kaviraja

Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great@
great!
Response from Mohan on 13 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager

6/10 Okay

Verified traveller

Disliked: Room comfort
Not the best, but decent still
Not the best but decent for the price. Decent channel choice selection in room TV, there's a movie channel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

lynn, jb

Close to kelana jaya lrt
Room is ok , convenient and close to bus stop, paradigm mall.

6/10 Okay

TJ, indonesia

Disliked: Staff & service
rude check in staff
a very mediocre place to stay with a slightly high price for the condition. i choose to stay here at the stop over in KL before my flight home purely for a nostalgic reason. i used to stay for a year in that area. if you are on a "normal holiday" in KL you have no reason to stay in this area at all. the staff on duty for our check in is not cut out for the service industry at all. she work very slow and give attitude. on our way out i ask her for the wifi password. she was talking with a friend (not a guest) and her friend saw me wanting to talk to her and kinda back off and let me ask my question, she keep on talking to her friend and ignore me, i ask anyway and she just point to the piece of paper taped to the table top of the counter, without even looking at me! the wall in the room has stain all over it and the corner under the table is very dusty, doesnt looks like it has been clean for sometimes. and the tv being screw into the wall and are quite high are not adjustable. the angle when you are lying down are very bad to get a good viewing of the tv

8/10 Good

Desmond Hong, Singapore

Liked: Staff & service
Quality Budget Hotel
Worth your money! One bust-stop away from Kelana Jaya LRT. Basics are there with good air-cond units, tv (although limited remote controls) and a cupboard to hang clothes.
Response from Mira on 16 Feb 2021
Dear valued guest, Thank you so much to stay with us & hope to see you again soon. Thank you, Sincerely, Group Manager

6/10 Okay

Rene

Liked: Cleanliness, staff & service
Nice and clean hotel with friendly staff
The hotel is very good located between some of the important tourist attractions. There is a bus stop near the hotel and the LRT train station is just 15 min to walk. The staff is very friendly and helpfull. The rooms are clean and they have air condition and a fan. No breakfast included but there are a lot of good and cheap restaurants nearby where you can have a good meal. There are also a cornershop and a 711 nearby.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

8/10 Good

TETSUKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
問題なく利用できた。
Stayed 1 night in Jul 2022
Response from -Operation Manager on 26 Jul 2022
Dear Valued guest, Thank you for your feedback.On behalf of Sun Inns group,we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again. Thank you. Sincerely, Group Manager.

2/10 Terrible

Hanapi

Stayed 1 night in Oct 2021

10/10 Excellent

ZHE TZEN, KELANTAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tengah Bandar
Bagus,murah,berbaloi,sangat puas hati ,bersih,permandangan yang canton,dekat mall Dan direkomen
Stayed 1 night in Nov 2017
Response from Hanna on 4 Dec 2017
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness
not so bad
everything was not bad in this price. the clerks were kind but some of them couldn't speak English well. the room was neat except the dust in the air-cond and the lamp.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不好的酒店
设施差，卫生差，只适合过客或住一晚，价格很贵，不适合推荐，设施很差，旧沉，卫生很一般，随便收拾下，一进去就一大股烟味，而我们订的是非吸烟房，不推荐，除非为了方便坐车，赶路。