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Overview of Shangri-La Hotel - Kuala Lumpur

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Guest reviews

4.6 / 5Wonderful
2,089 reviews
Guests rated this property 4.7/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

Explore the area

Popular LocationKuala Lumpur Tower11 min walk
Popular LocationKuala Lumpur Convention Centre12 min walk
Popular LocationPetronas Twin Towers12 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)46 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 37 sq m
    • City view
    • Sleeps 2
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  • Executive Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 39 sq m
    • City view
    • Sleeps 3
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  • Horizon Club, Executive Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 39 sq m
    • City view
    • Sleeps 3
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  • Executive Suite, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 74 sq m
    • City view
    • Sleeps 3
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  • Premier Suite, 1 King Bed (Selection)

    Room amenities

    • 80 sq m
    • City view
    • Sleeps 3
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  • Executive Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 39 sq m
    • City view
    • Sleeps 2
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  • Horizon Club, Executive Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 39 sq m
    • City view
    • Sleeps 3
    Show more
  • Executive Suite, 2 Single Beds

    Room amenities

    • 74 sq m
    • City view
    • Sleeps 3
    Show more
  • Premier Suite, 2 Single Beds (Selection)

    Room amenities

    • 80 sq m
    • City view
    • Sleeps 3
    Show more
  • Family Suite, 1 King Bed (Premier)

    Room amenities

    • 80 sq m
    • Sleeps 2
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About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Shangri-La Hotel - Kuala Lumpur is in the city centre and near a metro station. The area's natural beauty can be seen at KLCC Park and Batu Caves, while Berjaya Times Square and Aquaria KLCC are popular area attractions. Travelling with kids? Don't miss Kuala Lumpur Bird Park and KidZania. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.

Map
Popular Location

What's nearby

  • Kuala Lumpur Tower - 11 min walk
  • Aquaria KLCC - 12 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Petronas Twin Towers - 12 min walk
  • Suria KLCC Shopping Centre - 13 min walk

Getting around

  • Kuala Lumpur Sultan Ismail Station - 3 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive

About this property

Shangri-La Hotel - Kuala Lumpur

Family-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, near Kuala Lumpur Tower
Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 662 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and premium bedding.
Shangri-La Hotel - Kuala Lumpur offers 662 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Train station pick-up shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Aerobics classes
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Shopping
Hot tub
Steam room

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Arabic
Chinese
English
Japanese
Malay

Business services

15 meeting rooms
Computer station
Conference centre

Outdoors

Garden
Terrace

Spa

Body treatments
Hydrotherapy
Massages
Reflexology
Sauna
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair accessible (may have limitations)

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower

Entertainment

TV/satellite channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Access via exterior corridors
Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Slippers
Turndown service

Policies

Check-in

Check-in between 2 PM and 10 PM
Early check-in subject to availability
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MYR 116.0 per night.
Free cots (infant beds)

Payment types at the property

JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 98 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 116.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel - Kuala Lumpur and receive a full refund?
Yes, Shangri-La Hotel - Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel - Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel - Kuala Lumpur?
As of 30 May 2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel - Kuala Lumpur on 26 Jun 2020 start from RM376, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2 PM to 10 PM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Shangri-La Hotel - Kuala Lumpur?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this property located?
This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Tower, Kuala Lumpur Convention Centre and Petronas Twin Towers. Aquaria KLCC and Suria KLCC Shopping Centre are also within 15 minutes. Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 7 minutes.

Guest reviews

4.6
Wonderful
5 - Excellent
1,448
4 - Good
511
3 - Okay
87
2 - Mediocre
20
1 - Poor
23
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved this place.. great location and friendly helpful staff...hotel was very quiet we felt we were the only ones there. Tourism has been impacted by Covid 19. Pool was nice and huge gym. Breakfast was nice but our last day it was moved to the horizon club as I guess it’s saves money? Nicest Shangri-La we’ve stayed in.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good hotel with fantastic dinner buffet in Friday!Highly reccomend

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Magnificent place, beautifully designed and lovely presentation. Staff were exceptional and really made our stay wonderful

Stayed 3 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely worth its 5 star rating. Fantastic hotel, close to everything. Rooms are well maintained, and they have thought of everything, including the thoughtful addition of fresh fruit each morning. Would highly recommend

Stayed 2 nights in Feb 2020