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Reviews of Pinnacle PJ Penguin Homes

Pinnacle PJ Penguin Homes
Lorong Utara C, Pjs 52, Petaling Jaya, Selangor

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 5 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Mohamad haidi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
There are 2 toilet in the unit and both of the toilet is very smelly. And there is also some stain on the bed sheet. The car park is not included, although the max rate is RM 12/day, but the rate is recalculate after we go out and come in again, so averagely we spend Rm 20 per day.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Be carful when booking
I didn’t realise this was actually an AirB&B. The instructions were difficult to follow. Finding the location for the key then finding the correct elevator witch only took you to the ground floor then find the elevator to take you to the correct floor was a real hassle. Once I got into the room I thought it would be a decent room especially for the price and it included a washing machine to do laundry. Fortunity I had only booked for 1 night as I wanted to see what it as like and there was no refund if I didn’t like it. Unfortunately the mattress on the bed was terrible and I was told there was nothing I could exchange for. So I stored my luggage there while I had dinner with a friend then looked for other accommodations which I found in a hotel next door. Also I couldn’t get the A/C to cool down the studio apartment. If the A/C had worked and the mattress had been good, I would have stayed and probably would still be there. The elevator issue would not have stopped me from staying there. These appear to be individually owned and managed for rental so maybe some or most of the other units might have better A/C and mattress.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
not easy to contact
Stayed 1 night in Jun 2019

6/10 Okay

puteri, ipoh

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
overall is okay it just the toilet bit smelly and the televisions channel is limited also the space quite small.
Stayed 1 night in Jun 2019
Response from Sharon on 29 Jun 2019
Thanks for sharing your feedback. We apologize for any inconvenience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Sharon on 29 Jun 2019
Thanks for sharing your feedback.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and friendly stay in good location
Everything was fine, spacious, quiet, friendly, all necessary amenities, good Wi-Fi, great location
Stayed 3 nights in Nov 2018
Response from Penguin Homes Management on 22 Nov 2018
Thanks for the awesome review, Andrea! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Unforgettable stay
Property owner not friendly, and late request for deposit
Stayed 1 night in Nov 2018
Response from Penguin Homes Management on 19 Nov 2018
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.

10/10 Excellent

Sel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Very good location, clean and comfortable stay, thank you!
Stayed 1 night in Jun 2018

8/10 Good

LEE

Liked: Staff & service, property conditions & facilities, room comfort
NO Tv program, a bit boring.
Stayed 1 night in May 2018

10/10 Excellent

Harith, Bandar Putra Permai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to access the properties. Exquisite view of Petaling Jaya and the federal highway.
Stayed 1 night in Apr 2018

4/10 Poor

peter c

Liked: Cleanliness, room comfort
Disliked: Staff & service
Warning: Staff do not understand English or Malay
Staff does not understand English or even the local language Malay. Only stay here if you do not have to talk to the staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!
Overall was excellent however, the parking spot was limited.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It took me bout 1/2 hour to check in into the room as the staff is not clear with the booking. There is a note in itenary that I need to call the Hp no before check in. When I called the person not answering and just texted me as “text, overseas” but when I asked bout the booking the person didn’t bother to reply. Called another number that person don’t understand what I’m talking bout and gave me Sheraton hotel’s contact number for booking. Expedia staff helped me to get the right contact number and advised me to contact that number once I reach there. Once I reached there, I’ve called the mobile number and that person asked me to text him my booking ID. It took him 1/2 hr to sort out my booking and called me back told me the wrong place. I booked at pinnacle and he misunderstood that I’ve booked in platinum. After so many confusion, the manager contacted me and apologise for the inconvenience caused. Waiting for another 5 mins, The staff came down and assisted me. Beside the big messy check in, the stay was pleasant as the room is very comfy and clean.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요 좋아요
좋아요 저렴합니다.
Stayed 15 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018