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Reviews of New Town Hotel USJ Sentral

2.5 out of 5
New Town Hotel USJ Sentral
17 Jalan USJ Sentral 3, USJ Sentral, Subang Jaya, Selangor

Reviews

4.6
Rating 10 - Excellent. 3 out of 26 reviews" "
Rating 8 - Good. 1 out of 26 reviews" "
Rating 6 - Okay. 6 out of 26 reviews" "
Rating 4 - Poor. 7 out of 26 reviews" "
Rating 2 - Terrible. 9 out of 26 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

3.0/10

Amenities

4.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Azeem

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi . On the day we booking. There is no room available. I sleep with my husband and baby outside the hotel in the car. We stranded by flood. Cant go back home. Please refund my money as we not stay at the hotel. Thanks
Stayed 1 night in Dec 2021

2/10 Terrible

mas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Lydiawaty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dah penat sangat dari Jb , semua hotel dh penuh,sekali tengok disini ada kosong , booking & buat payment.bila sampai tempat hotel , hotel tutup.Call Hotel.com , dia ckp untuk refund kena call 1 no ini , bila call , hotel malaysis , hotel malaysia inform dia tak ada kena mengena dengan new town hotel.Penipu!!! HOTELS.COM & NEW TOWN HOTE. masa sampai tu memang ramai orang yang tunggu depan hotel tu , siap ada yg pakai kain pelekat , mungkin nk bermalam sebab rumah kena banjir.minta refund lagi , dia ckp akan ambil masa 14hari..
Stayed 1 night in Dec 2021

2/10 Terrible

Tung

Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammer Hotel
We even cannot check-in due to the hotel wasn't operating their hotel. They supposed to not advertise in the web online booking if the hotel is not operating yet. We hardly to get the full refund like we're facing the scammers.
Stayed 1 night in Dec 2021

2/10 Terrible

Pavithran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Duplex is nice but cleanliness is bad. Got cockroach in the toilet. Got spiderweb in every corner of the room.
Stayed 2 nights in Feb 2019

2/10 Terrible

Venkaatesh

Disliked: Cleanliness, property conditions & facilities, room comfort
Only in emergency stay here
The cleanliness is terrible. The worst I've seen. The air conditioning didn't work then they upgraded my room then it was alright but in the morning the air conditioning started giving terrible smell from it. Changed three rooms, all of it had the same scent to it.
Stayed 1 night in Mar 2018

8/10 Good

Afiqah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2017

6/10 Okay

halina

Disliked: Cleanliness
Stayed 1 night in Nov 2017

2/10 Terrible

Zac

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissatisfied and disappointed!!!
Room was dirty... Bed sheet was dirty, toilet was smelly like someone just went in and take a dump before I enter. Floor was sandy and sticky... Have to wear shoes around the room because of that. Bed sheet was dirty and sandy but it smells off. Very dissatisfied and disappointed. Don't put good reviews if is not good!
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its was nice stay.
the last time I stay the TV not working on the midnight. No issue just want to highlight. Anyway all is great. Thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and comfortable. Thanks. I'll comeback in future.

4/10 Poor

Nurizan, sunway

nice place
comfortable

6/10 Okay

LEE

Disliked: Staff & service, property conditions & facilities, room comfort
Friendly staff
air-con remote control is not working may be low batt which unable to control the temperature of the room. Kettle and hair dryer is upon request.

4/10 Poor

Lim, Malaysia

Disliked: Cleanliness, property conditions & facilities
Small room
Small room but quite clean, have to find breadfast from nearby area.Service is good

6/10 Okay

HARITH

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Unsatify
First time stay in hotel dun hv sampoo to wash hair. TV chanel very poor.

6/10 Okay

Verified traveller

Disliked: Room comfort
hotel room
1) too hot during day time; as though the aircond was not working 2) aircond at night is good 3) the bath water is too slow/no pressure 4) the bath accessory (holder) spoilt/broken and not repair 5) use mydin plastic as curtain in the bathroom....

4/10 Poor

WAI MING, Tawau, Sabah

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Anyhow, it still can stay.
The toilet paper & soap is low quality, no hot kettle or hair dryer even wanted to rent. The others hotel beside, they provide & their room is slice bigger than this hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average stay for a quick rest and a night sleep
Average. The place is quite far from restaurants and it is closed to construction site that leads to traffic jam.

6/10 Okay

Valentine, indonesia

Liked: Room comfort
nice , not bad
easy to reach

6/10 Okay

bogie, 日本

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
コンパクトで簡素なホテル
必要にして充分な印象です。 コンパクトながら短期の使用には充分でした。テレビのリモコンが壊れていましたが、それ以外は特に気になりませんでした。

10/10 Excellent

Kharnan, Shah Alam

Liked: Cleanliness, staff & service, property conditions & facilities
Customer Care Officer Friendly
semuanya ok,,, tapi aircond sahaja lambat naik cooling

4/10 Poor

ganbarupapa, Japan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
割り切りが必要
今回は短期滞在のため、はじめから安価に済ませる予定でした。ホテルも安価な所をはじめから割り切って選びました。チェックイン後部屋に入った瞬間、窓がなく、独房みたいでびっくりでした。ベッドはきれいですが、バスルームの中のトイレがシャワーを浴びると水浸しになります。排水溝が汚くて、悪臭がするので要注意。神経質な人、イライラしやすい人にはおすすめしません。冷蔵庫があれば近くのスーパーで買い出し出来たんですが、ないので困りました。でも、スタッフが親切だったので助かりました。

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort