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Istana Kuala Lumpur

Photo gallery for Istana Kuala Lumpur

Front of property โ€“ evening/night
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, blackout curtains

Overview of Istana Kuala Lumpur

Istana Kuala Lumpur

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Jalan Raja Chulan, 73, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50200

Explore the area

  • Popular LocationPavilion Kuala Lumpur4 min walk
  • Popular LocationKLCC Park10 min walk
  • Popular LocationPetronas Twin Towers17 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)51 min drive

Room options

About this area

Kuala Lumpur

Istana Kuala Lumpur is located in Bukit Bintang, a neighbourhood in Kuala Lumpur, and is near a metro station. Kuala Lumpur Tower and Batu Caves are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Jalan Alor. Travelling with kids? Don't miss Berjaya Times Square.

What's nearby

  • Pavilion Kuala Lumpur - 4 min walk
  • Jalan Alor - 8 min walk
  • Kuala Lumpur Convention Centre - 10 min walk
  • KLCC Park - 10 min walk
  • Petronas Twin Towers - 17 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Raja Chulan Station - 3 min walk
  • Kuala Lumpur International Airport (KUL) - 50 min drive

About this property

Istana Kuala Lumpur

4-star family-friendly hotel in the heart of Bukit Bintang
Near Pavilion Kuala Lumpur and Berjaya Times Square, Istana Kuala Lumpur provides a round-trip airport shuttle, a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to reflexology, a facial or a massage at Bali-Bali Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with car hire on site and a bar.
Additional perks include:
  • An outdoor pool and a children's pool
  • Full breakfast (surcharge), valet parking (surcharge) and limo/town car service
  • Tour/ticket information, multilingual staff and a 24-hour front desk
  • Express check-out, a billiards/pool table and express check-in
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Istana Kuala Lumpur include comforts, such as 24-hour room service and air conditioning, as well as amenities, such as complimentary wireless Internet access and safes. Guest reviews highly rate the overall comfort rooms at the property.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Valet parking on site (MYR 25 per day)
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 11:00 PM to 6:00 AM
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:00 AMโ€“10:30 AM on weekdays and 6:00 AMโ€“11:00 AM on weekends: MYR 64 for adults and MYR 32 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Urban
  • Taman Sari Brasserie
  • Songket Lounge

Things to do

  • 2 hot tubs
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 15

Spa

  • 5 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 120 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Istana
Hotel Istana City Center
Hotel Istana Kuala Lumpur City Center
Istana
Istana City Center
Istana Hotel
Istana Hotel Kuala Lumpur City Center
Istana Kuala Lumpur City Center
Istana Kuala Lumpur Hotel
Istana Kuala Lumpur Kuala Lumpur
Hotel Istana Kuala Lumpur City Center
Istana Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Istana Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 8:30 PM.

Is Istana Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Istana Kuala Lumpur?

Valet parking is available for MYR 25 per day.

What time is check-in at Istana Kuala Lumpur?

Check-in is from 3:00 PM - noon. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Istana Kuala Lumpur?

Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).

Does Istana Kuala Lumpur provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 11:00 PM-6:00 AM on request. A fee of MYR 200 per vehicle applies.

Where is Istana Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the business district, within a 10-minute walk of Pavilion Kuala Lumpur and Jalan Alor. Berjaya Times Square and Kuala Lumpur Tower are also within 15 minutes. Raja Chulan Station is only a 3-minute walk and Bukit Bintang Station is 7 minutes.

Can I cancel my reservation for free at Istana Kuala Lumpur and receive a full refund?

Yes, Istana Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Istana Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.2

Very good

Rating 10 - Excellent. 374 out of 994 reviews" "
" "10 - Excellent 38%
Rating 8 - Good. 417 out of 994 reviews" "
" "8 - Good 42%
Rating 6 - Okay. 132 out of 994 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 49 out of 994 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 22 out of 994 reviews" "
" "2 - Terrible 2%

7.9/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

7.5/10

Property conditions & facilities

10/10 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanitized Safely & Delightful Stay at 5 Star Hotel
Hotel room and bathroom was clean. Bathroom is spacious, with many amenities, which is good. Lavatory space is also clean and ideal. Love the vintage retro British doors to the bathroom. Like the idea of a mirror in the closet. Best feature of the hotel room was the bed. Have been to many hotels and the bed is one of the comfiest I have ever slept in. I usually don't get to sleep much on my first night (adjusting to a new space) but the bed and bedding was very comfortable. Carpets and furniture overall, may need to be upgraded soon, I believe, but they are still in working condition. Loved the moroccan and colonial palatial gardens at the courtyard. The lush greenery is very relaxing. Difficult to find green spaces in the city, so that was a great little treat and delightful nook for meditation. Food was surprisingly good. Had dinner at the main restaurant. Although, soup could have been a tad warmer, but it still tasted amazing nevertheless. Had supper in the room later. Club sandwich and milo was perfect to end the day. All staff presented themselves impeccably. All wore gloves during MCO and were properly sanitized and observed all SOP procedures. I felt a sense of safety, staying at this hotel, as I could smell the disinfectant and sanitized smell. It didn't bother me at all because I know I was staying at a place I could trust, that all proper measures were taken care of. I was given a courtesy call as soon as I stepped into my room, which made me felt welcomed.
Love this door hanger message. I feel it is important to let your guests know that much care has been taken to make their stay as comfortable and stress free as possible. Well done!
Dressing area was clean and amenities like hairdryer is readily available. Great job on the scan bar codes to replace hardcopy menus throughout the hotel. It's the little touches that count. Please keep up with and maintain these standards.
Cozy little corner and well placed, as I had a really nice view when I had breakfast in the morning. Being away from home, on a solo business travel means that we usually dine alone. So having a morning view with a morning sunrise actually helps.
The comfiest bed I have ever slept in! If it's not too much trouble, would appreciate if you could share with me the make of the mattress, and bedding. May want to replicate this at home.
Stayed 1 night in Jul 2020

8/10 Good

Joseph Lah
Travelled with family
Liked: Cleanliness, staff & service
Prompt service and spacious room
Room is spacious but the twin bed size is too small.Service is ok prompt when requested.Overall is good
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller
Business traveller
Disliked: Staff & service
The staffโ€™s attitude is very bad. Will not stay any more.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is amazing everything close to you malls restaurants bars
Stayed 7 nights in Feb 2020

8/10 Good

Muhamad Fadir
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one lift only can be use
overall is ok...comfortable but just want comments about lift service..only 1 lift can be use at that time.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight after getting off the shuttle from the Mutiara Resort at Taman Negara as it was very convenient. The hotel was better than we thought it might be. Breakfast was very good with lots of choice. The staff were very helpful in printing boarding passes.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller
Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
the sound of people getting loud noises interrupts sleep.
Stayed 1 night in Feb 2020

10/10 Excellent

Yasir, Fresno
Liked: Cleanliness, staff & service, property conditions & facilities
Good location everything near to you , you donโ€™t have to use a car
Stayed 2 nights in Feb 2020

10/10 Excellent

Nicholas
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Graham
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
A return visit, we wouldn't stay anywhere else in KL. It is incredible value. The many staff are amazing and numerous. The breakfast is the most extensive I have ever seen. The complimentary food in the Club Lounge was much appreciated and the Afternoon Tea was outstanding value. It is quicker to use the KLExpres and then taxi from KL Sentral rather that the long taxi ride from the airport.
Stayed 1 night in Jan 2020