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Reviews of INX Design Hotel

4 out of 5
INX Design Hotel
Ul. Starowislna 91, Kraków

Reviews

9.2

Wonderful

Rating 10 - Excellent. 248 out of 401 reviews" "
Rating 8 - Good. 128 out of 401 reviews" "
Rating 6 - Okay. 13 out of 401 reviews" "
Rating 4 - Poor. 9 out of 401 reviews" "
Rating 2 - Terrible. 3 out of 401 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Giulia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in May 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Tomasz - Front Office Manager on 7 May 2024
Thank You!

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Staff lovely. Trams could be noisy but we had a room at the back. Would definitely recommend.
Stayed 4 nights in Apr 2024
Response from Tomasz - Front Office Manager on 7 May 2024
Dear Kirsty,Thank You for shering Your opinion. Hope to see again.Regards,

6/10 Okay

Tomasz, Chicago

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Tomasz - Front Office Manager on 28 Apr 2024
Thank You.

10/10 Excellent

klaudia

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Tomasz - Front Office Manager on 12 Apr 2024
Dziękujemy i zapraszamy ponownie!

4/10 Poor

Kanika, Gainesville

Stayed 3 nights in Dec 2023
Response from Tomasz - Front Office Manager on 5 Feb 2024
Dear Guest, Thank You for sharing your feedback about Your stay at our hotel. We wish You all the best.Best Regards

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful during my stay with help with trams service and tour advice. Thank you for your warm welcome during the Christmas holidays
Stayed 7 nights in Dec 2023
Response from Tomasz - Front Office Manager on 5 Feb 2024
Dear Guest,thank You for leaving Your opinion. We are really happy that You enjoyed Your stay. Hope to see You again! Kind Regards, Tomasz - Front Office Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights and it was a really comfortable stay. Everything was clean and the bed was the most comfortable! They even have a 24 hr sauna. Although it is not near to old town but there is a bus/tram service right in front of the hotel that can take you to the centre of the town. We have a peaceful and lovely stay and the hotel rates were very affordable despite being four stars
Stayed 5 nights in Dec 2023
Response from Tomasz - Front Office Manager on 10 Jan 2024
Dear Guest,thank You for leaving Your opinion. We are really happy that You enjoyed Your stay. Hope to see You again! Kind Regards,

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tomasz - Front Office Manager on 24 Jan 2024
Thank You!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing room, we had a balcony and jacuzzi bath tub. We even had views of the castle! Everyone was lovely and the breakfast was delicious with lots of options!
Stayed 2 nights in Dec 2023
Response from Tomasz - Front Office Manager on 10 Jan 2024
Dear Guest, thank you very much for such a nice opinion for us. We are glad that your stay with us was successful and we invite you to further visits. Best Regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern in convenient location.
Terrific modern hotel with comfortable beds and lovely breakfast. Very convenient location.
Stayed 2 nights in Dec 2023
Response from Tomasz - Front Office Manager on 10 Jan 2024
Dear Guest,thank You for leaving Your opinion. We are really happy that You enjoyed Your stay. Hope to see You again! Kind Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Tomasz – Front Office Manager on 8 Dec 2023
Thank you for staying at our hotel. We invite you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel
We spent four nights at this really nice hotel in the Jewish quarter. It was well placed for seeing the sights and experiencing the culture. The staff were friendly and extremely helpful. Loved the bar/restaurant which served good food at reasonable prices. It could have a little more atmosphere though. The breakfast each day was fab. Not a huge choice but plenty of freshly cooked food to satisfy the hungry tourist. The continental breakfast and pastries were so fresh. Our room was a little on the small side with very little storage space. The bed was in a very small area so no room for side tables but saying that it was very comfortable to sleep in. The bathroom had a good shower but again had nowhere to put personal items and no decent mirror for makeup. A big bonus was a balcony which gave us some lovely outside space which we loved. A fabulous view over the rooftops of Krakow which we made the most of. All in all we had a great stay despite the little niggles and would definitely return there
Stayed 4 nights in Nov 2023
Response from Tomasz – Front Office Manager on 22 Nov 2023
Dear Guest,Thank you very much for expressing such a positive opinion about your stay at our hotel. We are glad that we could provide you with a great experience and make your time with us unforgettable. Your kind words are a great motivation for us and proof that our efforts have a positive impact on our guests. We hope that we will have the honor of welcoming you again in our hotel in the future.Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We stayed for 4 nights and really enjoyed our stay, the hotel was spotless and the cleaner Julia left our room clean & exactly how we entered it on the first day. The location was ideal not too far a walk from old town but not too close either, really enjoyed this location for the eateries you might have missed if you were more central to old town - Taj (Thai restaurant), Judah Food Market etc. We didn’t require any assistance from staff however I did say before our stay it was for a special birthday hoping that i would be given some help to have something set up in the room prior to arrival (not a massive deal but also couldn’t do it in front of my partner as it wouldn’t be a surprise). I’d definitely stay again. We stayed in room 317 which is a standard room, I’ve attached photos.
Stayed 3 nights in Oct 2023
Response from Tomasz – Front Office Manager on 19 Oct 2023
Dear Guest,We very much appreciate your comments regarding your stay at the INX Design Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,

10/10 Excellent

Monika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent location, friendly professional staff.
Stayed 2 nights in Sep 2023
Response from Front Office on 22 Sept 2023
Dziękujemy

10/10 Excellent

orli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 6 Sept 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests

10/10 Excellent

Jakub

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Front Office Manager on 6 Sept 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests

8/10 Good

Shirley

Stayed 4 nights in Jun 2023

4/10 Poor

Anna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Office Manager on 14 Jul 2023
Dear Ann,Thank you for choosing INX Design hotel as a place for your stay in Kraków and for spending your time by rating us. It is unfortunate that we haven't met your expactation.With kindest regards,

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and tidy. Staff were polite and friendly. Rooms were comfy would stay here again. Perfect for a business trip
Stayed 3 nights in Jun 2023
Response from Kaan Cakar/Front Office on 14 Jul 2023
Dear Simon,Thank you for taking the time to share your feedback regarding your recent stay at INX Design Hotel. We're thrilled to hear you enjoyed the cleanliness of our hotel, the friendliness of our staff, and the comfort of our rooms. Your words truly inspire us to continue delivering exceptional service to our guests. We place great emphasis on creating a welcoming and comfortable environment, particularly for our business travellers, and it's wonderful to know we achieved this during your stay.Your willingness to stay with us again is the greatest compliment. We look forward to welcoming you back for another perfect business trip or perhaps a leisurely stay in the future. Best regards,Kaan CakarFront Office

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Front Office on 5 May 2023
Thank you

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great hotel, great location
Stayed 2 nights in Mar 2023
Response from Front Office Manager on 28 Mar 2023
Dear Darren,Thank you for your kind praises regarding our szervices. We are very glad that you had memoriable stay.Hope to hosting you again in our Hotel soon.With kindest regards,Front Office Manager

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Rory

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very Happy. Move Smokers from your Front Door
Every thing was fantastic. The only suggestion to the hotel would be to stop your guests smoking at the front door. For non smokers, it was terrible returning or arriviing at the hotel and have to walk through clouds of cigarette smoke. The smell of smoke also moved into the lounge area which again is not very welcoming.
Stayed 4 nights in Nov 2022

10/10 Excellent

felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Front Office on 26 Oct 2022
Thank you

10/10 Excellent

Oren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
What an amazing hotel. Check in was smooth. The room was spacious. The jacuzzi worked perfectly. Excellent breakfast. I want to point out Camila that gave a service with a smile and a song.
Stayed 5 nights in Sep 2022
Response from Front Office on 2 Oct 2022
Thank you

10/10 Excellent

Israel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in Krakow
Stayed 1 night in Aug 2022
Response from Recepcja on 16 Aug 2022
Thank you very much we apprectiate your oppinion

8/10 Good

Lukasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel. Rooms are small but comfortable. Room service every day. Breakfast delicious. I would stay there again.
Stayed 4 nights in Jul 2022
Response from Front Office on 4 Aug 2022
Thank you for choosing us for the duration of your stay in Kraków, and sharing your opinion about our hotel!

10/10 Excellent

Mary

Travelled with family
Liked: Property conditions & facilities
Amazing!
Stayed 1 night in Jul 2022
Response from Front Office on 15 Jul 2022
Thank you

2/10 Terrible

Karol

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Comfortable. We had a disappointing check-in experience (20min wait, for 30s check-in). Overall OK.
Stayed 1 night in Apr 2022
Response from Front Office on 6 May 2022
Dear Sirs, thank you for your opinion.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, would definitely stay again.
Stayed 4 nights in Jan 2022
Response from Front Office Manager on 1 Feb 2022
Dear Steven, Thank you for leaving a comment! All opinions from our guests help us to constantly improve our service. We hope that you will consider becoming our guest one more time. Best Regards

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Front Office Manager on 14 Jan 2022
Thank you

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Recepcja on 14 Jan 2022
Dziekujemy

4/10 Poor

Kyungeun

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Staffs are not friendly. We did not feel welcomed in the hotel. We got a room that was on the top floor which was so small with tilted roof so basically we did not have a space to move in the room. Every time we tried to move, we hit the roof. If you come to the breakfast on the later time, basically all the foods were gone, they didn’t replace to new foods. No dishes to grab and no water to drink..
Stayed 1 night in Dec 2021
Response from Front Office Manager on 8 Dec 2021
Dear Sirs, Thank you for your comments. All sugestion willbe taken into the consideration to improve better services. Best regards,

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I visited Poland for a long weekend and the service and people at the hotel made our time so much more fulfilled. They were a great help- during such great stay at such a lovely hotel. We would definitely recommend and would love to return. Thank you!
Stayed 4 nights in Nov 2021
Response from Front Office Manager on 8 Dec 2021
Dear Sirs, Thank you for your king opinion.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Amazing hotel, can’t fault a thing. Great location, staff incredibly helpful, room lovely and bed very comfortable. Nice cafe bar and breakfast excellent value for money. Would definitely stay here again.
Stayed 3 nights in Nov 2021
Response from Front Office Manager on 2 Dec 2021
e are always happy to see such positive opinion about our hotel, staff and service. It is nice to hear that our location suited your needs and that the room have met your expectations. Once again we would like to thank you for sharing your feedback, and we truly hope that you’ll decide to visit us again! Best Regards

10/10 Excellent

Natan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Front Office Manager on 2 Nov 2021
Dear Natan, Thank you very much for choosing our hotel as your place of stay in Krakow. I hope that your stay with us will remain in your memory for a long time and you will choose INX Design again during your next stay in Krakow.

8/10 Good

gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Front Office Manager on 9 Sept 2021
Dear Gerald, Thank you for your stay in INX Design Hotel **** and your feedback. We hope you enjoy your stay and decide to come back to our hotel in the future. Best regards, Front Office Manager INX Design Hotel ****

10/10 Excellent

Tomasz

Stayed 1 night in Aug 2021
Response from Kierownik Recepcji on 1 Oct 2021
Szanowny Panie Tomasz, Dziękujemy za wizytę w INX Design Hotel ****. Cieszymy się że tak bardzo spodobał się Panu pobyt w naszym hotelu i zapraszamy ponownie podczas następnego pobytu w Krakowie. Z wyrazami szacunku, Kierownik Recepcji INX Design Hotel ****

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location New & nice rooms
Stayed 2 nights in Jul 2021
Response from Front Office on 7 Aug 2021
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Front Office on 21 Jul 2021
Dziękujemy za wybranie naszego hotelu. Dziękujemy za Państwa opinię!

10/10 Excellent

Nick, cambridgeshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there at covid 19 shut down time. the staff could not have been more helpful and supportive. We will be back when times are better.
Stayed 3 nights in Mar 2020
Response from Front Office Manager on 23 Mar 2020
Dear Nick, Thank you very much for choosing our hotel. Our staff at this time (closing borders) tried to help our guests as best as possible. We try to do our best! We hope that during your next stay in Kraków you will choose Design Hotels again. Best regards, Front Office Manager INX Design Hotel ****

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was modern, very clean & comfortable & situated within easy walking distance to sightseeing areas
Stayed 3 nights in Mar 2020
Response from FOM on 17 Mar 2020
Thank you

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, we had a meal in the bar on arrival which was very good. Everything in the room we needed for a 3 night stay. We will definitely return
Stayed 3 nights in Feb 2020
Response from Front Office Manager on 15 Feb 2020
Dear Helen, Thank you for stay in INX Design Hotel ****. It's nice to hear that the location has met your needs. We are glad that on arrival you went to our Negresco Bar for dinner which you enjoyed so much. We hope that during your next stay in Kraków you will choose Design Hotels again! Best regards, Front Office Manager INX Design Hotel ****

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Our room was always clean and the views were outstanding! It was the the best location we could have hoped for. The tram stopped right outside. Just amazing. We will stay again!
Stayed 3 nights in Feb 2020
Response from Front Office Supervisor on 12 Feb 2020
Dear Guest, We are extremely happy that you have enjoyed your stay and you are satisfied with our room and staff. Furthermore, we are glad that you have found our location satisfied. Thank you very much for a positive comment and all praises. We are very content with your satisfaction and we can not wait to see you again at INX Design Hotel****. With kindest regards, Front Office Manager

10/10 Excellent

Lisa, United Kingdom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, efficient and friendly check in. On arrival our room wasn’t ready, as we were early, but they took care of our cases until we returned later in the day. We were provided with a map of Kraków and reception also added bus / tram numbers and pointed out the main road into the main square. The room was perfect, very clean, great facilities and no noise from in or around the hotel. The location was perfect, within the Jewish quarter and a twenty minute walk into the main square. Very easy to find our way around and would definitely recommend. Reception also helped book our day trip to Auschwitz. Fantastic service and hotel
Stayed 3 nights in Jan 2020
Response from Front Office Manager on 6 Feb 2020
We are always happy to see such positive opinion about our hotel, staff and service. It is nice to hear that our location suited your needs and that the room have met your expectations. We hope, that during your next visit in Kraków, you’ll choose to stay with us again! Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and beautiful clean hotel.Could not fault the rooms and very quiet at nights.
Stayed 3 nights in Jan 2020
Response from Front Office manager on 28 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Front Office Manager on 28 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Front Office manager on 28 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect the design of the hotel was breathtaking and service was always 100% the only downfall was the hot breakfast e.g bacon, egg, mushroom were cold which was as abit disappointing.
Stayed 4 nights in Jan 2020
Response from Front Office manager on 28 Jan 2020
Thanks for staying with us. We appreciate your feedback!