Lobby
Check availability

Reviews of Krabi Royal Hotel

2.5 out of 5
Krabi Royal Hotel
403 Uttarakti Road, Paknam, Muang, Krabi, Krabi

Reviews

6.6
Rating 10 - Excellent. 5 out of 41 reviews" "
Rating 8 - Good. 12 out of 41 reviews" "
Rating 6 - Okay. 16 out of 41 reviews" "
Rating 4 - Poor. 5 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

TINT LWIN

Liked: Staff & service
Can say good. But wifi signal very weak even no signal inside the room if ur room far from router which installed at common alleyway
Stayed 7 nights in Dec 2019

8/10 Good

Leslie

Liked: Staff & service
Very helpful staff!
Very helpful staff. Close to airport and night markets.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious & clean
Nice and spacious rooms. Good service and amenities.
Stayed 1 night in Nov 2017

8/10 Good

T-TOUCH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Noradilla, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome
Excellent services. They allowed me to check in so early, the staffs were friendly and helpful, the room was very clean and tidy. Eventhough the hotel is about 5 minutes to Krabi town, the hotel provides free shuttle to Krabi town and it is very convenient to tourists. I would love to stay at this hotel again in future.
Stayed 2 nights in Nov 2017

6/10 Okay

Patti, Arizona

Liked: Staff & service
Breakfast was great!
This hotel is a little farther from the city than we hoped. But they did drive us into the city when we asked. The doors are thin and don't seem very secure though we didn't have issues with it. The shower floor gave way while taking a shower, there were some minor injuries but nothing required medical attention. Still waiting to see if we had to pay for the shower.... There was NO supports under the plastic shower, hard to believe they built it that way. I would stay there again mostly because the staff were so helpful and concerned about us after the fiasco.
Response from uma on 2 Apr 2017
thank you for your comment. we will improve it more better and sorry for your accident again hope to see you again.

8/10 Good

sara, bkk

Liked: Cleanliness, staff & service, room comfort
Nice hotel, room is clean
Nice staffs and helpful, room are also nice, clean and tidy ,for sure we will visit again

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Unfortunely , we got the room which is back side and raining , we can hear only rain dropping on the roof and can not open curtain because it is meeting room next .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Dec 2016
Thank you for stay with us. Hope to see you next time.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Room was fantastic l value, very modern very clean.
Response from General Manager on 26 Dec 2016
Thank you for your comment. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay! Restaurant staff no idea.
There is a possibility that the poor service I received was because the hotel was under going some renovations or maybe it was because it was official low season. I was given room 318 which looks refurbished the decoration was a clean design which is pleasant. The bed is huge and very comfy and the bedding is of high quality. There is a fridge in the room but no water, a TV and the hotel offers free Wi-Fi which is slow. There is a light switches and a phone socket behind the pillows on the bed making it very easy to turn the lights off but roll over at night and you turn them on again and wake yourself up, there are no plug sockets close to the bed, so charging devices is a pain. The bathroom has 2 shower heads, a rain shower and a standard head half way down. What I didn't like is you can't turn on the shower without being in it, so you have to take the shock of cold water before it gets to a good temperature. Also the bathroom is a wet room and the drain is in the wrong place, so the bathroom floor get soaked everywhere and is a slip hazard. I tried the hotel restaurant for breakfast, I was the only person but the service was extremely slow. I ordered the set breakfast which included coffee, the food was okay but I wanted another coffee and watched the staff avoid me for an hour (I wasn't just sitting there an hour, I was writing a blog). After an hour a completely different employee came to clear my table, giving me the chance to order another coffee. It was obviou

2/10 Terrible

Clemence, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad and disappointing hotel...
Arrived late from the airport (had to take a taxi), reception was still open and waiting for me. They speak very little english and I had no information at all. Room was warm, looked like it wasn't use for a long time. There was no view. The noise from all the air conditionning system was very loud and I almost could't sleep. Bed was very confortable though! Shower was all rusty and not working very well. Towels had dirty spots... And breakfast was horrible!!!

6/10 Okay

Kaci, Austin, TX

Disliked: Staff & service
lack of communication
The room itself was nice. Nice bathroom and nice bed. The bathroom had a very foul smell coming from it though, most likely backed up sewage. The staff did not speak English very well though. We had an extremely hard time communicating and they could not tell us where to go to get food or explain how to get a massage at the hotel. The location is out of town so you will need help getting to downtown Krabi and they were unable to assist us in doing so.
Response from General Manager on 26 Dec 2016
now we have a receptionist team. They can speak English very well. and we arranged free transfer to downtown every 30 minutes. Thank you for your comment. hope to see you again.

4/10 Poor

rudy, kuala lumpur

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
photo on the web is misleading the room are old
Ms Tik siting in the reception is a very courtious and helpful lady.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
It was alright
The main issues were the air con not working well and a bit too far from town centre. Everything else was ok.

6/10 Okay

Ella, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities
Okay but not again
It was okay. The Service was not really friendly, the hote Location was not good and in the Hotel it smells really digusting.For one night was it okay - but not again.

6/10 Okay

mimirzk, Phang Nga

Disliked: Property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yucky.
If you want to stay in a dingy guest house for 1/4 the price, you might as well. That's kind of what you are getting here. Dirty. If you don't speak much Thai, you will have a hard time getting anything you need, for instance toilet paper, the extra bed & airport transfer we requested were not provided. No effort at offering service. One night here only but never again.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Nothing special
The hotel was adequate but did not find they had as many resources for travellers as other hotels in the area.

4/10 Poor

Sigrun Lie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tem bom custo benefício! Quarto com tamanho bom! Pequena distância do aeroporto, ficando no meio, entre este e Ao nang! Somente nos hospedamos para pernoitar e pegar um voo logo cedo. O banheiro não tem um box ou uma cortina ou qualquer separação do chuveiro e molha inteiro quando se toma banho! Internet caia toda hora!
Stayed 1 night in Mar 2019

8/10 Good

PHATSAWE

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
ที่พักดี แต่สภาพภายนอกดูเหมือนจะเก่านิดหน่อย ห้องปรับปรุงใหม่ เตียงกว้างขวาง มีปลั๊กไฟให้น้อย
Stayed 1 night in Mar 2019

6/10 Okay

nat, brasil

Serve pra dormir uma noite só pra seguir pra phiph
Serve pra ficar uma noite só. Banheiro sem divisória, chegamos e nos colocaram num quarto de duas camas quando eu tinha comprado quarto cama de casal. Reclamamos e nos colocaram num quarto que aparentemente não estava muito limpo. Ficamos pq ia ser só por uma noite. Bom custo benefício pra quem só quer dormir pra ir a phiphi no dia seguinte

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy BIEN
Me ha gustado mucho el personal muy atento, la situación buen dado que te desplazan en un vehículo del hotel al centro etc...
Stayed 3 nights in Dec 2017

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

abdelhamid

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Nicely renovated place but too bad they didn't get double window. Felt like Windows were open at night. At a busy road so be sure to ask for a room that's not at the street side.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ประทับใจ พนง มาก gps เราใช้ไม่ได้ ก็เลยโทรไปถามทางอยุ่หลายรอบ แต่พนงก็ยินดีบอกเส้นทาง ไม่มีน้ำเสียยรำคาญเลย
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
อาหารเช้าอร่อย
รร.กำลังปรับปรุง แอร์ไม่เย็น

4/10 Poor

claude, Toulouse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sale et vieillissant à ne pas refaire
Response from General Manager on 26 Dec 2016
now our rooms was renovated. sorry for inconvenience. Hope to see you again.

4/10 Poor

Mikaela

Disliked: Cleanliness, property conditions & facilities, room comfort
Personalen kunde nästintill ingen engelska, vilket gjorde detsvårt att kunna få hjälp med saker o ting, både vid incheckning och annars.
Response from General Manager on 26 Dec 2016
Thank you for your comments. Now we have an English speaker staff. Thank you for your feedback we must to improve more better. hope to see you again. ั

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Dec 2016
Thank you very much. Hope to stay with us again.

6/10 Okay

january, f

Disliked: Property conditions & facilities
มีปัญหาในการจองห้องพัก
จะเดินทางไปร่วมงานแต่งเพื่อน ได้จองที่พักผ่าน Expedia ชำระเงินเรียบร้อย เมื่อไปถึงที่พัก พนักงานบอกว่าไม่มีรายชื่อนี้จองเข้ามา ขอดูเลขการจอง จึงเช็คในอีเมลก็ไม่มีให้ (มีแต่หมายเลขการเดินทาง) ก็เปิดอีเมลให้พนักงานดู เขาก็เห็นอีเมลยืนยัน แต่ทางโรงแรมไม่ได้รับเรื่องเข้ามา ก็คือ หาชื่อไม่เจออยู่ดี สรุป ทางเพื่อนจึงได้เคลียกับทางโรงแรมเอง ใช้ Expedia ในการจองแต่มีปัญหา ครั้งหน้าคงไม่ใช้อีกแล้ว!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมไม่มีอะรัยอวดเพืีอนได้
โรงแรมเก่ามากๆๆๆๆ พนักก็ไม่ค่อยรู้เรื่องๆพะัีๆๆๆๆๆๆๆๆๆไๆๆๆๆไๆๆๆๆ

6/10 Okay

monica

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Eric, Paris

Liked: Cleanliness, room comfort
Disliked: Staff & service
Un peu loin du centre
Ok pour une nuit. Le centre est à 20 mn.

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Panu, Helsinki

Liked: Cleanliness, staff & service, room comfort
Hyvä ekaksi ja vikaksi yöksi krabilla
Kun on menossa lentokentälle seuraavana päivänä niin tämä on iha ok. Muuten turistimeiningistä syrjässä.

6/10 Okay

Ann-Charlotte, Sverige

Disliked: Property conditions & facilities
Fyller sin funktion..
Ett hotell som duger att sova på en eller två nätter. Inget ställe jag hade velat bo på en längre tid. Plus för gratis wi-fi. Rummen var helt ok.

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
sett sina bästa dar
Billigt men i utkanten. Dåliga språkkunskaper hos personalen. Pågående renovering av närliggande rum..