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Reviews of Holiday Ao Nang Beach Resort Krabi

4.5 out of 5
Holiday Ao Nang Beach Resort Krabi
123 Moo 3, Ao Nang, Muang, Krabi, Krabi

Reviews

8.4

Very good

Rating 10 - Excellent. 135 out of 273 reviews" "
Rating 8 - Good. 77 out of 273 reviews" "
Rating 6 - Okay. 32 out of 273 reviews" "
Rating 4 - Poor. 15 out of 273 reviews" "
Rating 2 - Terrible. 14 out of 273 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Gulvinder Singh, Selangor

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was quite big and the balcony as well. Poor internet.
Stayed 5 nights in Apr 2024
Response from Holiday Ao Nang Beach Resort on 28 Apr 2024
Dear Teresa,Greetings from Holiday Ao Nang Beach Resort! Thank you for sharing your experience with us.We're pleased to hear that you found the room quite spacious, including the balcony. However, we have noted your feedback regarding the internet connection and will work diligently to improve it for the comfort of our guests.We hope to welcome you back for a much better stay.Best Regards,The Management Team

2/10 Terrible

Reece

Travelled with family
Great hotel but promised a full minbar every day and this never happened once. As an alcoholic this was the most important thing to me and was the reason I booked the hotel. Without this advised feature I would have stayed elsewhere.
Stayed 5 nights in Apr 2024
Response from Holiday Ao Nang Beach Resort on 18 Apr 2024
Dear Reece,Greetings from Holiday Ao Nang Beach Resort! Thank you for booking with us. We are writing to acknowledge receipt of your feedback regarding your recent stay with us.Firstly, we would like to express our gratitude for taking the time to share your feedback with us. We truly appreciate your candidness and acknowledge the disappointment you experienced due to the inconsistency in our minibar service. We understand that this was a crucial factor in your decision, and we sincerely apologize for the inconvenience caused.We are committed to addressing and rectifying any issues that may arise. We will review our minibar service procedures to ensure that such an incident does not recur in the future.We are truly sorry that your stay with us did not meet your expectations. We value all our guests and strive to provide the best possible experience. We hope that you will give us another chance to serve you better in the future.Kind regards,The management team

10/10 Excellent

Jimy

Stayed 4 nights in Apr 2024

4/10 Poor

Anusiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor maintenance of the guestroom, air conditioned kept on tripping and was not working well, water shower not working well including the fan in the room. Staffs very unfriendly and rude especially at reception counters. Drinks and food very expensive. Only good thing, kids pool slide was superb and kids enjoyed it. Property need to buck up on their services and maintenance of the rooms.
Stayed 1 night in Apr 2024
Response from Holiday Ao Nang Beach Resort on 18 Apr 2024
Dear Anusiah,Greetings from Holiday Ao Nang Beach Resort! We are writing to express our gratitude for choosing to stay with us and sharing your experience.We were delighted to read that your kids enjoyed the kid's pool slide during your stay. However, we were saddened to hear about your concerns regarding the maintenance of the guestroom, the air conditioning, water shower, and fan issues, as well as the unfriendly behavior of some of our staff.At the Holiday Ao Nang Beach Resort, we strive to provide our guests with the highest level of service. We apologize for any inconvenience you may have experienced. We are currently reviewing the issues you raised, and we are taking immediate action to address them.Once again, thank you for your feedback which allows us to improve. We hope that you will consider giving us another chance to serve you with better service in the future.Kind regards,The management team

8/10 Good

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden pool area . Relaxing hotel . Breakfast great choice. Friendly helpful staff . Location good but beach across road not for swimming.
Stayed 14 nights in Mar 2024
Response from addy on 1 Apr 2024
Dear AlanGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Emma

Great spot to watch the sunset
Stayed 7 nights in Mar 2024
Response from addy on 1 Apr 2024
Dear EmmaGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 Okay

Camryn

Stayed 3 nights in Mar 2024
Response from Holiday Ao Nang Beach Resort on 11 Apr 2024
Dear Camryn,Greetings from Holiday Ao Nang Beach Resort!Thank you for choosing to stay with us and for leaving your rating. We set a high standard for ourselves in both products and services. Thus, we are a bit disappointed by your average rating. May we know what happened during your visit to our property so that we can learn what we could have done better?We hope to hear from you soon.Kind Regards, The Management Team

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly/helpful staff with a very well kept property in an excellent location!
Stayed 1 night in Mar 2024
Response from addy on 18 Mar 2024
Dear Clayton,Thank you so much for your perfect rating and your kind words about our staff and property. We strive to maintain excellent standards and we are thrilled to hear that we made your stay memorable. Your feedback is valuable to us and will be used to continue improving our services and offerings. We hope to welcome you back to our hotel in the near future and deliver an even better experience.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Beautiful grounds surrounding two large well managed swimming pools. The room we had was roomy with a high ceiling. Sadly it wasn’t very clean, the bathroom smelt of sewage and there was an obvious lack of care from the cleaner. We did mention that we had not been left hand towels and toiletries, which were delivered immediately. However the cleaner took umbrage and then gave us dirty and used products for the rest of our stay. We put them straight in the bin. We felt that making a further complaint would be detrimental to our stay. We were supposed to have a room with a sea view. It was a glimpse of sea so definitely not what we had thought we would get. The bar staff were friendly and we enjoyed some cocktails by the pool. Sadly there were people reserving the sun beds from 7am which was really annoying and we mentioned this to the staff but they were not interested in resolving the issue at any point. As there are not enough sun beds for everyone, it becomes a big issue if you would like some comfort by the pool. Close to the night market, which is very handy for food and a bit of entertainment.
Stayed 4 nights in Mar 2024
Response from addy on 12 Mar 2024
Dear Alexandra,Thank you for taking the time to share an insightful review following your recent stay with us. It's heartening to know that you appreciated our beautiful grounds, spacious room, and our prompt service in providing the items you needed.However, we are deeply concerned about the issues you faced pertaining to room cleanliness and the untoward incident with our housekeeping staff. We are committed to maintaining high standards of cleanliness and your comments have been shared with our housekeeping department for immediate action. We assure you that this does not represent the quality of service we strive to offer our guests.We also appreciate your feedback regarding the sunbeds by the pool. We'll evaluate our arrangements to ensure that all our guests can relax comfortably without any inconvenience.We're pleased to know that our location near the night market added to your convenience and that you enjoyed the cocktails by the pool. Our team members always find joy in creating a welcoming atmosphere.We do apologize if the sea view from your room didn't meet your expectations. We have different room categories and would be happy to assist you in choosing a room with a better view on your next visit. We value your feedback as it helps us continuously improve our services. We hope to welcome you back soon for a more perfect experience. We're confident we can turn your next stay into an unforgettable vacation. Thank you for choosing us.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Yukeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from addy on 1 Apr 2024
Dear YukeemGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 Okay

Preecha

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Room 2112 deluxe walkout to pool first building. Location on property is ok. Pool bar is not staffed. Noon hour sun on walkout is full sun no shade. Very hot. Did a walk around second building is best. Shaded. pool bar is staffed. Location is prime for second building.
Stayed 5 nights in Feb 2024
Response from addy on 4 Mar 2024
Dear Preecha,Thank you for your honest feedback. We appreciate your observation about the pool bar staffing and location of the first building which we aim to improve for better guest comfort. Our team is constantly seeking ways to enhance the experience, whilst ensuring the well-being of our guests. The full sun exposure in Room 2112 offers a unique experience, however, we understand that it may not be to everyone's liking. Your recommended second building is indeed one of our prime locations. We hope to have the opportunity to serve you again in the future and showcase the improvements made based on your valuable comments.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Ulana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Close to the water. Walking distance to the night market
Stayed 7 nights in Feb 2024
Response from addy on 27 Feb 2024
Dear Ulana,Thank you for sharing your excellent review. We're thrilled to know you enjoyed our prime location, close to the water and the night market. We take pride in providing convenient proximity for our guests to enjoy local attractions. We hope to have the pleasure of welcoming you back for another delightful stay in the near future. Your satisfaction is our success.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
What a fabulous Hotel.Great prIce very clean Definitely one of the better hotels.
Stayed 3 nights in Feb 2024
Response from addy on 27 Feb 2024
Dear karen,We are thrilled to hear such positive feedback about our hotel. Our team strives to provide top-notch service and cleanliness, so we're delighted to know that we've met your expectations. Thank you for considering us as one of the better hotels you've stayed at. We promise to continue our commitment to excellence and look forward to welcoming you back on your next visit.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 Terrible

Igor

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a disaster stay that ruined our family vacation. The fact that room was small - was ok and known when I booked the family room. But 2 the single beds for a family of 4? There is no way this is a family room and the clerk at the desk was rude stating that this is my problem as I should check the sizes of beds! She also lied to us saying that all rooms are like this. There were family suites that they could have upgraded us to- I was even ready to pay for upgrade but it was not even offered. And as an apology- they sent a letter from a management and a plate of banana and 2 oranges! Property is run down, rooms look like they are from 1950s . There are a lot of good hotels in Krabi in Ao Nang area- do yourself a favor stay away from this one!
Stayed 4 nights in Feb 2024
Response from addy on 26 Feb 2024
Dear Igor,Firstly, I would like to express my deepest apologies that your stay with us did not meet your expectations and resulted in a negative impact on your family vacation. Your feedback is extremely valuable and we are indeed saddened to hear about your frustrating experience.Please accept our regrets that our staff member seemed not to be helpful and empathetic. Providing excellent customer service is a top priority for us. We will use your comments as an opportunity to coach our staff on how to improve guest interactions.Despite the shortcomings experienced during your visit, I hope you will give us another opportunity to demonstrate the quality of service we strive to offer. We believe we have the capacity to create an enjoyable experience for your family, reflecting your high expectations. Once again, thank you for sharing your experience. Your candid feedback allows us to continuously improve, and we hope to have the opportunity to welcome you and your family back in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, hotel very clean and staff friendly. Had 2 nights here and can’t fault the place
Stayed 2 nights in Feb 2024
Response from addy on 12 Feb 2024
Dear Robert,Thank you for your encouraging review! We are delighted to hear that you appreciated our clean premises, convenient location, and friendly staff. It's wonderful to know we've provided a faultless experience for your 2-night stay. We strive to deliver excellent service and it's heartening when it positively impacts a guest's experience. We hope to have a chance to welcome you again in the future for another enjoyable stay.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

SUNGDO, Youngin

Liked: Property conditions & facilities
Disliked: Amenities
Night market and Shopping mall nearby. Easy access to Longtail boat. But noisy at the night. No Benefit for Expedia VIP.
Stayed 4 nights in Feb 2024
Response from addy on 5 Mar 2024
Dear SungdoGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

Kenneth, Winnipeg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from front desk were very friendly and helpful. Our room was suppose to be pool view and it was more parking lot view with a tree and a bit of pool. We arrived late because our flight was moved 4 times. Don’t fly “Hahn air/Viet Jet”. So they couldn’t do anything that night but moved us the next day to a room right in the middle of the main pool. Breakfast was excellent with lots of great options. The area is perfect for walking or taking a Tuktuk. The beach is more of a boat loading zone and not for swimming but still very scenic. Check out staff were amazing and let us store our suitcases while we swam and waited to leave on our late night flight.
Stayed 4 nights in Jan 2024
Response from addy on 29 Jan 2024
Dear Kenneth, Winnipeg,Thank you for taking the time to share your thoughts about your recent stay with us. Your feedback is invaluable in helping us to continuously improve the quality of our services and facilities.We're sorry that your flight delays impacted your arrival and we are glad that despite these challenges, our front desk staff were able to make you feel welcome and supported. It's rewarding to hear that you found them friendly and helpful. We're also glad to hear that you enjoyed our breakfast selection and that you found our location convenient for exploring the area. Although our beach is indeed more functional than recreational, we hope you were able to appreciate the unique scenic beauty it offers. We understand that there is always room for improvement and we assure you that we take your feedback seriously. We are committed to making continuous enhancements to our facilities and services for an even better guest experience. We hope that these experiences did not detract significantly from your overall stay and we would be thrilled to welcome you back in the future. Thank you once again for your valuable feedback.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Kerri and Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
We booked a Deluxe Pool access room, and it was awesome to just walk out from our room straight into the pool. Right opposite our room was the pool bar; but it was never staffed! Twice we actually had to go find someone to place an order. Other than that, our room was great and comfy. The breakfast was beautiful with so many food options available. Definitely recommend staying here.
Stayed 3 nights in Oct 2023
Response from addy on 22 Jan 2024
Dear Kerri and Brendon,Thank you for choosing our hotel and for taking the time to share such positive feedback. We are thrilled you enjoyed the Deluxe Pool access room and our versatile breakfast selection. We apologize for any inconvenience experienced regarding the pool bar service. Your comments are extremely valuable to us and we are committed to ensuring this is addressed appropriately to enhance our guest experience. We will intensify our efforts to keep the pool bar consistently staffed. We're glad to know you found the room comfortable and enjoyed the direct pool access. We always strive to provide a unique and unforgettable stay for our guests. We sincerely appreciate your recommendation and hope to welcome you back in the future for an even more satisfying stay.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Shawn

Stayed 4 nights in Jan 2024
Response from addy on 26 Jan 2024
Dear ShawnGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 Terrible

Filip

Stayed 4 nights in Jan 2024
Response from addy on 15 Jan 2024
Dear Filip,We're sorry to hear that your experience was not up to par. We continuously strive to improve our services and we take all ratings seriously. Though we lack specifics to address your concerns, we assure you that your feedback will help us identify areas for improvement. Despite this setback, we hope you’ll give us another chance to offer you an exceptional stay.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

inbal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Very good experience
Stayed 3 nights in Dec 2023
Response from addy on 10 Jan 2024
Dear inbal,Thank you for sharing such a delightful review. We are thrilled to hear that your stay with us was excellent and that you had an amazing experience. Your compliments are truly appreciated. Our team is dedicated to offering the best service to our guests. We are delighted to have exceeded your expectations. We assure you that we will continuously strive for excellence. We hope your future visits to our hotel will be as enjoyable as this one. Please do not hesitate to return soon!Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Yutaka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 4 nights in Dec 2023
Response from addy on 26 Jan 2024
Dear YutakaGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Mrs AE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from addy on 10 Jan 2024
Dear Mrs AE,Thank you for your top rating! We're pleased to know your experience was excellent. As we continuously strive to improve, any specific feedback you may have would be greatly appreciated. Please feel free to share more about your experience. We're committed to ensuring our guests' satisfaction and hope to welcome you back for an even better experience in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Sonal

Stayed 2 nights in Dec 2023
Response from addy on 10 Jan 2024
Dear Sonal,Thank you so much for your perfect rating. We're thrilled to know that you enjoyed your stay with us. Although you didn't leave a specific review, your rating speaks volumes and we genuinely appreciate it. We are committed to improving upon the experience and satisfaction of our guests. We hope your next visit will be even more amazing than the last.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Mitesh

Stayed 3 nights in Dec 2023
Response from addy on 26 Dec 2023
Dear Mitesh,Thank you for your fantastic rating! While we would love to hear more about your experience, we're thrilled that it appears you had an overall wonderful stay. Your support means a great deal to us and we hope to welcome you back soon to create another exceptional experience for you. We continuously strive to meet and exceed expectations and your positive feedback is highly appreciated.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 Okay

Mia

Stayed 4 nights in Dec 2023
Response from addy on 26 Dec 2023
Dear Mia,Thank you for your rating. We're sorry to hear that your stay didn't completely meet your expectations. We are committed to continually improving our services. We appreciate your feedback as it helps us to focus on what matters most to our guests. Despite this, we hope you enjoyed our hotel's amenities. We look forward to the opportunity to exceed your expectations on your next visit.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

Shavit

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from addy on 26 Dec 2023
Dear Shavit,Thank you for taking the time to leave us a rating. We are pleased to see that your visit, overall, was positive. However, we're always striving to improve our guest experience. If there were aspects of your stay that could have been improved, we'd appreciate hearing your suggestions. We are committed to making our hotel even better and your feedback is vital for this. We hope to welcome you back on your next visit to the area.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

David, Clifton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, sufficient breakfast, nice swimming pools, motivated effective staff, poor pool bar drinks.
Stayed 3 nights in Dec 2023
Response from addy on 26 Dec 2023
Dear David, Clifton,Thank you for taking the time to review our hotel. We're thrilled to hear you enjoyed our location, breakfast, spectacular swimming pools, and our dedicated staff. We regret that our pool bar drinks didn't meet your expectations. Your feedback is invaluable, and we'll certainly work on improving our beverage offerings. We look forward to having you back and providing a superior experience.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Thakur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the resort is great.. staff is very helpful.. there are plenty of eateries around.. nice massage parlours are at walkable distance..
Stayed 3 nights in Dec 2023
Response from addy on 21 Dec 2023
Dear Thakur,Thank you for your excellent review and high rating. We're thrilled to hear that our location and helpful staff met your expectations. Our proximity to local eateries and massage parlours is certainly a bonus for many guests. We hope to welcome you back soon for another enjoyable stay at our resort.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

4/10 Poor

May

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed in room 2111. Upon walking into the room there were 2 roaches. The guy who helped bring our luggage took it out of the room. In the middle of the night I went to the restroom and there was another roach. I cried knowing that I’ll be staying another night. Glad we had tour trips the whole day to not deal with the bugs. The morning of checkout there was a beetle in our room again. Wish I can post pictures for proof. Their bathroom are rub down and needs remodeling. Breakfast buffet was mediocre. No bacon. Egg omelette was gross. Won’t stay here again.
Stayed 2 nights in Dec 2023
Response from addy on 21 Dec 2023
Dear May,Thank you for taking the time to share your feedback about your recent stay with us. We are very sorry to hear that your experience did not meet your expectations. Pest control is one of our top priorities and we take reports of this nature very seriously. We have noted your concerns and will be sure to pass this information on to our housekeeping team for immediate attention. We assure you that we will take all necessary steps to rectify the problem and prevent similar occurrences in the future. On a positive note, we were pleased to hear that our location was convenient for your tours. We strive to provide excellent service and a perfect location for our guest’s needs. Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and check-in and check-out was smooth and easy.Room clean with good internet and televisions. Very nice pool Only problem I had was the humidity in the room was excessive.
Stayed 2 nights in Dec 2023
Response from addy on 21 Dec 2023
Dear Gerald,Thank you for your glowing review! We're thrilled to hear that our staff, smooth check-in/out process, and amenities like our pool and clean room met your expectation. We apologize that your stay was impacted by the room's humidity level. Your comfort is our priority and we've shared your feedback with our management team for necessary adjustments. It's uplifting to know you appreciated the rest of your experience. We look forward to welcoming you back and ensuring your next stay is even more comfortable.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

GIBMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from addy on 26 Jan 2024
Dear GibmanGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Michael Berg

Stayed 9 nights in Nov 2023
Response from addy on 26 Jan 2024
Dear MichaelGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very comfortable room. Breakfast restaurant also had beautiful views of the sea. Will definitely be back!
Stayed 5 nights in Nov 2023
Response from addy on 21 Dec 2023
Dear Grace,Thank you for your glowing review! We're thrilled that you enjoyed both the comforts of your room and our stunning sea views during breakfast. We continuously strive to create a memorable experience for our guests and it's encouraging to know we've succeeded with you. We eagerly anticipate your next visit to our hotel.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

MARANDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from addy on 21 Dec 2023
Dear MARANDA,Thank you for granting us a perfect rating. Although a written review wasn't provided, we appreciate the positive feedback. We continually strive to deliver excellent service to our guests. We're pleased to know we met your expectations. We hope we can welcome you back in the near future to offer an even more outstanding experience.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 Terrible

willie

This hotel is overrated during our stay. bad management overall. no housekeeping for all 4 rooms so that is not an isolated case. construction noise is unbearable from 10 am till 3.30 pm everyday !!! breakfast buffet seems like a real buffet in the sense that no one checks for room number on 2 out of the 3 days stay so basically anyone can just walk in and eat for free. Cindy was real pleasant at the front desk. very disappointed with our stay, all 12 of us were very unhappy, bad overall management from housekeeping to breakfast to construction noise. manager not doing his job properly. you ask me for a review and here is my honest reviews of your hotel and performance. go sit in the buffet and you will see lots of single diner sitting on table for 6 and tables stays dirty most of the time and observe how many people are asked for room number. 2 out of 3 days were not asked from any of us.
Stayed 3 nights in Nov 2023
Response from addy on 21 Dec 2023
Dear willie,Thank you for taking the time to share your experience, and we're truly sorry to hear that your stay did not meet expectations. We are committed to using your feedback as a way to improve our service. We always strive to maintain a peaceful atmosphere, so we regret to hear that the construction noise disrupted your stay. It's a pleasure to read your compliment to Cindy. She is indeed a valuable asset to our team, and we will relay your appreciation to her. This kind of positive feedback is what encourages us to provide excellent service.We highly value your input as it helps in our continuous efforts to provide every guest with the best possible experience. Once again, thank you for your review and we sincerely hope to welcome you back in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 Terrible

willie

Travelled with family and small children
Disliked: Staff & service
construction noise was unbearable . should have mention under construction on the website. from 10 am till 3.30 non stop drilling and banging can't even sleep or rest.very aggravating. . complained twice and nothing done. housekeeping was a joke, everyday have to ask few times before they finally showed up .for two days they tried to fix the phone in and out more than 6 times !!!! Cindy from the front desk is the only compliment I can give for this hotel.definitely overrated on the website.
Stayed 3 nights in Nov 2023
Response from addy on 21 Dec 2023
Dear willie,Thank you for sharing your experience with us. We aim to provide a peaceful and comfortable environment for all our guests, and we're truly sorry if this wasn't reflected during your visit. Your feedback regarding the need to indicate construction updates on our website and the response to your housekeeping requests has been noted and will be utilized to enhance our future guest experiences.We're glad to know that Cindy at the front desk was a bright spot during your stay. Her dedication to providing exceptional service is one of many reasons why we are confident in our ability to continuously improve based on your feedback.We hope that you will consider giving us another opportunity to serve you better and showcase the true quality and hospitality of our hotel. Your satisfaction is very important to us and we truly hope to have the chance to make your next stay enjoyable.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from addy on 26 Jan 2024
Dear HeidiGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

reece

Stayed 4 nights in Nov 2023
Response from addy on 26 Jan 2024
Dear reeceGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Michael L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from addy on 24 Nov 2023
Dear Michael L,Thank you for your top rating. It brings us immense pleasure to know that we met your expectations. We are continuously committed to providing our guests with the best possible service and we're glad to know we succeeded in your case. We would be thrilled to have the opportunity to serve you again on your next visit.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

Allan

Stayed 6 nights in Nov 2023
Response from addy on 26 Jan 2024
Dear AllanGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, the family loved it. Thank you very much
Stayed 5 nights in Nov 2023
Response from addy on 24 Nov 2023
Dear Alberto,Thank you for your wonderful review. We're thrilled to hear that you and your family had an excellent stay. Our priority is to provide our guests with the best experience, so your feedback is greatly appreciated. We look forward to welcoming you and your family back to our hotel in the future, hoping to make your next stay even more memorable.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Vintee

Stayed 2 nights in Nov 2023
Response from addy on 26 Jan 2024
Dear VinteeGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 Terrible

Alexandre sovann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and very stinky smell the property was not that clean for the price it was not good
Stayed 3 nights in Nov 2023
Response from addy on 13 Nov 2023
Dear Alexandre sovann,We are truly sorry to hear about your recent experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We deeply regret that we fell short of our standards, especially regarding the noise and cleanliness issues mentioned. We are committed to improving our services and ensuring a more comfortable and pleasant stay for all guests. We hope you will give us the opportunity to make it up to you during your next visit.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

Arpit

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from addy on 13 Nov 2023
Dear Arpit,Thank you for your rating. We're thrilled to see we were able to meet your expectations in some areas. Your feedback is paramount for us and we'd love to know more about your experience to make your next visit even better. We constantly strive towards excellence and your insights will greatly assist us. Do visit us again for an even more memorable stay.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Go To Place
Everything was perfect. Holiday Ao Nang Beach Resort is our "go to" place when staying in Ao Nang.
Stayed 7 nights in Oct 2023
Response from addy on 6 Nov 2023
Dear Richard,Thank you for making Holiday Ao Nang Beach Resort your "go to" place. We're thrilled to hear that everything was perfect during your stay. Your satisfaction is our top priority and we're delighted we could meet your expectations. We look forward to serving you again and promise to continue offering the memorable experiences you’ve come to know and love.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2023

6/10 Okay

Michael

Stayed 4 nights in Oct 2023
Response from addy on 6 Nov 2023
Dear Michael,We appreciate the time you took to rate our hotel. We strive to continually improve our services and guest experience. Your score indicates there may be room for improvement, and we would certainly like to make it right for your future visit. Despite the rating, we hope you had some enjoyable experiences with us. Please consider revisiting us. We're committed to ensuring a better stay next time.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 Good

Satya

Stayed 1 night in Oct 2023
Response from addy on 6 Nov 2023
Dear Satya,Thank you for your positive rating. We're pleased to know that you found your stay good. We aim to deliver an excellent experience. If there were areas we fell short, we would love to know so we can continually improve our service. We appreciate your feedback and look forward to serving you better in your next visit. We are committed to making your next stay even more enjoyable.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi