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Reviews of Urban Pack - Hostel

2 out of 5
Urban Pack - Hostel
1410, 14F Hai Phong Mansion, 53-55 HaiPhong Road, Tsim Sha Tsui, Kowloon

Reviews

8.2

Very good

Rating 10 - Excellent. 114 out of 308 reviews" "
Rating 8 - Good. 131 out of 308 reviews" "
Rating 6 - Okay. 42 out of 308 reviews" "
Rating 4 - Poor. 11 out of 308 reviews" "
Rating 2 - Terrible. 10 out of 308 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a hostel! Separate smelly flats
MONEY STOLEN FROM PRIVATE ROOM! The room smelt of sewage, I think from an open pipe hidden under a counter. I booked a private room for privacy and security yet “housekeeping” walked in on me, nothing was cleaned at any point nor is it offered so I’m unsure what they were doing. Later in my stay I also had money go missing from a bag kept in the room This is not a hostel, the rooms are separated around a shared building, the common area is also almost non existent
Stayed 3 nights in Oct 2019
Response from Urban Pack on 9 Nov 2019
First of all NO ONE had ever said anything about losing anything in the hostel including MONEY!! If you don't even have the courage to tell people who you are and just go by Anonymous, this means that either you are completely lying or this whole review is FAKE!! This is a very serious act that you are accusing and we should have reported this to the police but again "IF" you did lose money then why didn't you bought it up to the reception so that we can call the all the workers, check the room and also call the police!! You are completely insulting us and also accusing people stealing your money?! If I were you I would have file this to the police in no time!! You are the first person ever to mention about the smell, the security, our common area etc... it seems like you are from a competitor and not really a guest! Next time if you want to just write bad things about others have the courage to mentions name and don't makeup things that never happened!! I have already reported this to Expedia and Hotels.com so beware of this person!! FAKE & DANGEROUS!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was gud
Stayed 7 nights in Jul 2019
Response from Albert on 11 Aug 2019
Thank you for staying with us and we hope to see you in the near future! Cheers Urban Packers!

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel
Lovely stay. Great helpful staff that’s easy to talk to and laugh with. This place was really clean. Has a common area and smoking balcony. No complaints. I’d stay here again next time.
Stayed 4 nights in May 2019
Response from Urban Al on 6 Jun 2019
Thank you very much Carissa for staying at our hostel and it was wonderful to have you here with us! Hope to see you soon in the future! Cheers Urban Packers!

10/10 Excellent

Steven, Arlington, US

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally stay in hotels and tried Urban Pack as my first hostel. It was a really good experience! The staff was very friendly and helpful with questions of how to get around, places to try, recommendations, and etc. It is in a god location to get around quickly and easily around Hong Kong. I would definitely recommend Urban Pack as a first time hostel or even people used to staying at hostels.
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A little small but good for short stay
The staff are really friendly and helpful. They were on top of cleaning the bathrooms. The bed was comfy enough but the room was so small it was really warm and stuffy at night. I struggled to sleep and the air con didn't do much. I like the private blinds and socket/light for each bed. The locker was small and space was limited for luggage. On check out luggage is left in the tiny communal area and charged 50HKD. There was free tea and coffee, computer and hairdryer to use which was handy. The Wi-Fi was also pretty good.
Stayed 1 night in Jan 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel was clean, although located in a narrow part of Hong Kong (all of Hong Kong is a bit narrow like this), and a little hard to find. The shower and bathroom were very clean; the beds are clean and neat; the guests are polite and quiet. However, the phone number could not be reached at 9 AM Hong Kong time.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot for a few days in HK
Was here for a few days at the end of October. Great location, some of the friendliest staff you'll ever meet, clean and has 2 pretty cool common rooms based on the 14th and 15th floors with a Mac computer and large smart TVs. Also found the free snacks (Oreos and crackers) on my last night! I was happy with my stay and only have a couple of 'could be betters': The lockers need to be bigger as they're unimaginably small, the mini common room on the 14th is right next to the dorms and was a bit noisy some nights as guests (and staff) didn't adhere to the midnight rule, and I really wished the hostel had arranged something for Halloween night. Seemed a great opportunity to get the travellers out to see HK on a holiday with being THE pub crawl.
Stayed 4 nights in Oct 2018

8/10 Good

MINCHENG

Liked: Cleanliness, property conditions & facilities, room comfort
Greatest Location w/smallest room, but fair price
The hostel is right across the A1 exit of Tsim Sha Tsui Station. It definitely has the best location. I booked a single room with shared bathroom. Room was just big enough to fit in one XXS size of single bed, and was too small to fit my 29” suitcase. The LCD screen was linked with exposed cables and wires, and was the only entertainment in the room. Unfortunately, the remote control was not functioning. Guestroom, shower room, toilet and public area was clean. Another inconvenience was, if you want to go to 15th floor from lower floors, you will have to take one of the elevators to ground floor first. The elevator doesn’t travel from some of the lower floors to higher floors.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location re bus, MTR, ferry, and access to airport bus. My only issue was room size as very small plus aircon was a bit haphazard at times; in saying that, staff were great and extremely helpful. I would certainly recommend and use again if I return to Kowloon.
Stayed 5 nights in Jun 2018

8/10 Good

Liz, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, Esum is wonderful. love the location. close to MTR and bues.
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It is reasonable for the price that I paid.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok but staff were very nice. Awesome location
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Very convenient location, just next to Kowloon Park and subway station. Walking distance to ferry terminal to Hong Kong Island
Stayed 4 nights in Jan 2018

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tomasz
Very good location, close to subway. I was very happy.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Everything about this hostel was a bit tiny, but one of the staff told me the if I asked for a bigger bed they could give me one.

8/10 Good

Joshua, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
12/10 for location
I stayed in 8-bed mixed dorm, and was allocated the pink room on 15F (Urban Pack has units on various floors Room - Bunk beds with standard single-sized mattresses. Privacy curtains block out most light (useful when other guests leave the lights on at night). Did not notice hooks / bars on the lower bunks to hang clothes. After 2 nights I had bed bug bites on my arm and leg Shower - Very clean, small (but this is typical in HK) and shower foam provided. Bring your own towels or rent one from the counter at 15HKD. Location is fantastic, just beside exit A1 of Tsim Sha Tsui subway station. Lots of eating choices around (the excellent Chee Kei is just next door). Feel free to wander nearby and join the local crowds at the numerous eateries (some are not on the typical tourist radar). Enjoyed my stay, thank you!
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, located at the hear of HK
Nice place and clean room. Not so accommodating staff though.
Stayed 3 nights in Dec 2017

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Faye crazy few days in HK
My stay at urban pack was a bit of a crazy one however, i had a great time. The staff were all so nice, one of them was the sassiest funniest guy i met in hk and he was from the uk so thats always a plus, he even took me and a girl i met there to a bar when we though we'd missed the group. which was so nice of him! the bed was okay a little high but I'm quite short so bunk beds are never usually my thing anyway. the only thing that i wasn't crazy about was that my bed was under the air conditioning unit and as a result of people turning it on and off in the night i got really ill and had to spend one of my days basically in bed. the people i met at urban pack were all great and the hostel does its own trips and events such as bar crawls, nights at the horse races and walking tours so you meet loads of new people who are pretty much all staying in the same place. if i ever came back to HK id definitely stay there again if i don't die of old age by the time the lift get to the ground floor lol
Stayed 5 nights in Nov 2017

10/10 Excellent

Francisco J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel you can find in the area!
Stayed 1 night in Nov 2017

6/10 Okay

Nuno

Not enough space to chill out
First, the good thing: the 8 bunk-bed room was well organized and with sufficient comfort, with power outlets for each bed, individual light and individual curtain, individual locker. However, the hostel is divided in at least two independent apartments, each with a very small common space, not enough for all the guests. It's central location is also a good point. Overall, an ok place if you just need a bed to sleep in (good for 1 night; not very good for a few nights in town).
Stayed 3 nights in Nov 2017

8/10 Good

Matt, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great place to meet people.
Urban Pack is located right next to the Tsim Sha Tsui MTR station. It's less than a 10 minute walk to the promenade and waterfront, with views of Hong Kong island. The hostel is separated onto multiple floors and there are a few different common spaces, despite this, it was easy meeting and socializing with new people. I really enjoyed my stay at Urban Pack.
Stayed 5 nights in Nov 2017

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget choice for Hong Kong
Hostel was clean with very friendly staff. Beds in dorm rooms had curtains and personal lights. Common area near reception was small but we managed to have social activities there.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great stay nice friendly staff! Adequate for what you get. Place is in a very nice location
Stayed 5 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was a nice place with the MRT just steps away. The staff were wonderful. The room is so cute yet enough for two people to stay in.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

8/10 Good

dani, australia

Liked: Cleanliness, staff & service
location location location!! + friendly staff
i was shocked when i first got inside. it was the smallest accomodation i ve ever stayed in my life. the room was really small, the whole hostel was tiny. i couldn t even open up my suitcase on the floor. but then i guess most of the hostels in hk are like this?? but staff were so nice and friendly . unfortunately i dont remember all their names but they really are sweet people :) location was super good. it was right next to tsim sha tsui station and close to EVERYTHING!! yummy dumpling place, famous mango dessert place, sasa?(drugstore, i could do very last minute cosmetic shopping!) literally everything!!! and walking distance to ferry, all those touristy spots, huge shopping centres.. i will definately stay here again for my next trip in hk. i recommended here to my sister who is horrible with direction haha
Stayed 2 nights in Oct 2017

10/10 Excellent

Zoe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOSTEL STAY EVER!
Amazing staff and amazing people! Had a super fun, comfortable time 💕 Special shout out to Eason!
Stayed 9 nights in Sep 2017

8/10 Good

Stanley, New York, NY

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in central area
The check-in process was very straight forward, as the staff speaks fluent English and are very helpful. It took us some time to find the location as it was buried in between all the shops. Within the same building, there were also some other "hotels" and massage parlors. Once we went to the main floor, the receptionist checked us in and took us to a different floor for our actual accommodation. We were amazed by how many floors in the building they preoccupied. In addition, there are also accommodations within walking distance to their main building that they also manage. We stayed in a bunk bed private room with private bathroom. Since our unit has only 5-6 private rooms, the receptionist informed us that we should use the bathroom in the unit as it was nicer. The toilet for the unit is definitely nicer as it has a bidet with different water pressure and temperature. The shower was bigger; however, with no ventilation. We did not end up using our private bathroom at all as it was a bit tiny. If we were to stay there again, I would definitely opt out of the private bathroom so long we are not in the main unit with the shared dorm style.
Stayed 3 nights in Aug 2017

6/10 Okay

Natasha

Liked: Staff & service
Disliked: Room comfort
It was good. The customer service was nice but this hostel vibes should only be a one time thing. The girls in the room were so unfriendly.
Stayed 5 nights in Jun 2017

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place that is in a super location. Very clean and the staff are very helpful. Minor complaint was that the lockers are so small I could barely fit my laptop in it.
Stayed 3 nights in Jun 2017

6/10 Okay

Kate, Singapore

Disliked: Staff & service
Just ok
Good location. Terrible pillows and bunk curtains out for a wash during stay. Hot water in room kept tripping
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice staying the perfect location but a bit hot in our room
Stayed 4 nights in May 2017

8/10 Good

xin, Singapore

Liked: Property conditions & facilities, room comfort
Overall no bad
Overall no bad .Ppl there quite nice also.Good place for solo backpacker.

8/10 Good

Fred, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and comfort room
Very good location. Small but nice room. Hongkong is very expensive, so you cannot find any place cheaper than that. Host are very friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean private. There a power outage to one of the fuses tripping which staff were on to straight away.

10/10 Excellent

Bailey, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again :)
Great location, clean and tidy facilities, friendly staff, had so much fun at the pub crawl :)

10/10 Excellent

JP, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic Hong Kong Hostel experience
The room was clean, the staff very friendly and the location was unbeatable. All you can ask for in a hostel. Just a short walk to iconic views at the promenade and right next to Tsim Sha Tsui MRT station so getting anywhere in the city is very convenient. There's also a lot of bus lines right around the corner so you can go down Nathan Road to the Ladies Market at Mong Kok in a flash. The other guests were respectful and I always felt safe.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel to meet other travellers!
Urban Pack is a great hostel for meeting other travellers. The hostel has a small common area that is really easy to meet other travellers. Also the staff organise social events every day/night. The dormitory was a good size and each bed comes with its own nighlight and locker. The staff here are really friendly and kind and often stayed up to chat with us, as well as giving us great information about where to go in Hong Kong. I would definitely recommend here.

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

idol, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Will stay here again whenever I visit HK!

10/10 Excellent

Joshua, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well run hostel
I stayed in the 8 bedder dorm on level 18. Room was clean and well arranged with power sockets and rack in each bed to hang stuff. Hostel was well furnished and tastefully decorated. Location is A++. Will definitely stay here again if I find myself solo in HK

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hostel
Super convenient location, friendly staff, extremely clean, and I had a great time! Would definitely stay here again the next time I come to Hong Kong.