4 restaurants, breakfast, lunch, dinner served; Italian cuisine
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Reviews of The Ritz Carlton Hong Kong

5 out of 5
The Ritz Carlton Hong Kong
Intl. Commerce Centre, 1 Austin Rd West, Kowloon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 808 out of 1000 reviews" "
Rating 8 - Good. 143 out of 1000 reviews" "
Rating 6 - Okay. 31 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
presidential treatment and I’ve stayed at a lot of hotels . Nothing tops this one
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, shame about the view looking in the wrong direction Generally helpful staff, if poorly trained in some respects Near the new museums which is why I booked it
Stayed 5 nights in Mar 2024

10/10 Excellent

Chadraabal

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

ANITA, PACIFICA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always my top choice of hotel in Hong Kong. Love this highest hotel in HK with great view. The staff is exceptionally attentive and warm. I always get personalized service there. The swimming pool is a must-visit item on my list. Club lounge service is the best in HK when compared with other hotels in the same tier which I have visited.
Stayed 3 nights in Mar 2024

10/10 Excellent

Atsuhiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hirofumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The high level and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Soy seon

Liked: Cleanliness, staff & service, property conditions & facilities
Service is impeccable. Location is excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Zhenhao

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anas Bencheqroun on 12 Dec 2023
Dear Zhenhao, Thank you very much for your kind review.It is my greatest pleasure to learn that you had an amazing experience at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit.We look forward to welcoming you back again for another experience with us.Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Irina

Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Anas Bencheqroun on 20 Nov 2023
Dear Irina,Thank you very much for your excellent review. I am very happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! We greatly appreciate your feedback, as it inspires us to maintain our high standards of service and create extraordinary experiences for all of our guests. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests.We look forward to serving you again!Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Terrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ritz Carlton is in a very convenient location for taking speed train from Hong Kong to China. Speed Rail station is attached to ICC building where Ritz Carlton s located.
Stayed 4 nights in Nov 2023
Response from Anas Bencheqroun on 14 Nov 2023
Dear Terrie, Thank you very much for your generous review.It is our greatest pleasure to learn that you had an amazing stay at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit.We look forward to welcoming you back again soon.Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A must while visiting Hong Kong!
Stayed 1 night in Oct 2023
Response from Anas Bencheqroun on 6 Nov 2023
Dear Jose, Thank you very much for your excellent review. I am very happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! We greatly appreciate your feedback, as it inspires us to maintain our high standards of service and create extraordinary experiences for all of our guests. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests.We look forward to serving you again on your next trip to Hong Kong!Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Experience Ever
My wife and I had the best Hotel experience ever. We were overwhelmed with hospitality. Every employee maintained the same level of excellent customer service.
Stayed 3 nights in Sep 2023
Response from Anas Bencheqroun on 3 Oct 2023
Dear Darryl, Thank you very much for your excellent review. I am so happy to hear that you and your wife had an amazing stay with us at The Ritz-Carlton, Hong Kong! We are so glad to know that you were treated with the warmest hospitality by our Ladies and Gentlemen. We greatly appreciate your feedback, as it inspires us to maintain our high standards of service and create extraordinary experiences for all of our guests. At The Ritz-Carlton, Hong Kong, we always go the extra mile to create Ritz-Carlton guests for life by delivering only the highest standards of service to each and every guest. We hope to have the pleasure of welcoming you back soon!Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

JOÃO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Anas Bencheqroun on 25 Sept 2023
Dear JOÃO, Thank you very much for your generous review.It is my great pleasure to learn that you had an amazing experience at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit.We look forward to welcoming you back again soon.Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly & amazing especially the general manager, Charles!
Stayed 4 nights in Jun 2023

10/10 Excellent

Theodoric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service and great view.
Stayed 2 nights in Jun 2023

10/10 Excellent

Naushad, Bulimba

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location.
Stayed 4 nights in May 2023

10/10 Excellent

Kamaljit

Stayed 1 night in May 2023

10/10 Excellent

Patrick, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
A truly wonderful hotel with the most attentive and considerate staff (a special shout out to Lincoln for the upgrade). Views are breathtaking and the hotel is spotless. The bar and restaurant is great plus ozone was excellent too. This is truly a step beyond any hotel I’ve stayed in. Highly recommended.
Stayed 6 nights in Apr 2023

10/10 Excellent

Sarah, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
The fixtures in the bathrooms seem to be outdated and out of shape. Otherwise, everything else was good!
Stayed 1 night in Mar 2023

10/10 Excellent

Sze Sze

Stayed 1 night in Feb 2023

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Hirofumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality

10/10 Excellent

ANITA, PACIFICA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sliding doors of the bathroom slides open after closing. I believe it’s due to wear and tear. But after staying a few nights in that room, I figured how to hold it shut. Just needed to struggle with it a little. It took an unusual long time for the faucets at the bathtub to fill up. Just some maintenance needed. Staff, service, the room, the view, the club lounge experience were all superb!
Stayed 5 nights in Dec 2022

10/10 Excellent

Lee Yan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and great sea view!
Stayed 1 night in Nov 2022

10/10 Excellent

wai ching

Stayed 1 night in Sep 2022

10/10 Excellent

Yet man

Stayed 1 night in Aug 2022

10/10 Excellent

Tsz Yan

Stayed 1 night in Jul 2022

10/10 Excellent

Ronny

Stayed 2 nights in Jun 2022

10/10 Excellent

Kar Ho Eddie

Stayed 2 nights in May 2022

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is near and tidy, the staff takes great care of the guests, and there are room introductions after check-in. Although, the hotel has been in operation for about 11 years, the room maintenance has taken a great care, but it does a good job and will not be old fashion.
Stayed 1 night in May 2022

10/10 Excellent

Yuen Cheung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Angus Hau Ming

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property with great views.
Stayed 1 night in Jan 2022

10/10 Excellent

Peter

Stayed 1 night in Jan 2022

10/10 Excellent

Ge

Stayed 1 night in Dec 2021

10/10 Excellent

Ka Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Sherwin Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

MRJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views are the news
Overall a good stay and, obviously, the views are spectacular. We were upgraded to a Harbour view room which was lovely and it was a good size and well appointed (although I was surprised not to find a higher end hair dryer and a decent value drink in the mini-bar). The staff
Stayed 1 night in Nov 2021
Response from Pierre P. on 22 Nov 2021
Dear MRJ, Thank you very much for taking the time to write this review. I am thrilled to hear that you had a lovely stay with us at The Ritz-Carlton, Hong Kong. The view from our hotel is truly stunning and we adore working with the beautiful views as backdrop as much as delivering the highest standards of personal service and facilities to our esteemed guests. Rest assured your comments have been shared wih department heads concerned for rectification and improvement. We look forward to welcoming you back for another stay with us. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Wai Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Pierre P. on 22 Nov 2021
Dear guest, Thank you very much for your kind review. I am so happy to hear that you had an amazing staycation at The Ritz-Carlton, Hong Kong enjoying relaxing moments high above the city. The view from our hotel is truly stunning and we adore working with the beautiful views as backdrop as much as delivering the highest standards of personal service and facilities to our esteemed guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

PAK FAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed over 200 different hotels worldwide in last 15 years and this is definitely the top 3 in my list . will revisit again soon.
Stayed 1 night in Nov 2021
Response from Pierre P. on 11 Nov 2021
Dear PAK FAI, Thank you very much for your excellent review. I am glad to learn that you had a wonderful experience at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit. We look forward to welcoming you back again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2021
Response from Pierre P. on 22 Oct 2021
Dear guest, Thank you very much for your generous review. I am glad to see that you had an amazing experience at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit. We look forward to welcoming you back again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Pierre P. on 18 Oct 2021
Dear guest, Thank you very much for your generous review. I am glad to see that you had an amazing experience at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit. We look forward to welcoming you back again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Mo Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
第一次入住Ritz-Carlton, 酒店位於地鐵站上蓋，入住當日8號風球，仍可以順利到達，非常方便。酒店位置於100層樓以上， 景觀極佳，員工態度非常友善親切，房間設備完善，浴室有淋浴間和浴缸，亦備有浴鹽，感覺非常良好。
Stayed 1 night in Oct 2021
Response from Pierre P. on 15 Oct 2021
Dear Mo Yan, Thank you very much for your generous review. I am glad to see that you had an amazing experience at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit. We look forward to welcoming you back again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Pierre P. on 7 Oct 2021
Dear guest, Thank you very much for your kind review. I am delighted to hear that you had an amazing time here at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen always go the extra mile to create Ritz-Carlton guests for life by delivering only the highest standards of service to each and every guest. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Pierre P. on 29 Sept 2021
Dear guest, Thank you very much for your kind review. I am very glad to hear that you had an excellent experience with us at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen adore any opportunity we have to make your stay memorable and we strive to exceed your expectations on your next visit. We look forward to welcome you back for another stay with us. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

8/10 Good

Wan Pui Kwan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can I give 6 stars? Absolutely perfect stay.
We did a staycation and it was just perfect. The room was beautiful and spacious with outstanding views. Huge bathroom. We got club lounge access which was amazing. Great food quality and variety at 4 times a day. All day drinks. Impeccable service. The indoor pool is huge and beautiful.
Club lounge
Club lounge
Stayed 2 nights in Sep 2021
Response from Pierre P. on 29 Sept 2021
Dear guest, Thank you very much for your excellent review. I am very glad to hear that you had a wonderful stay with us and that you are pleased with not only the spacious room and the indoor swimming pool but also the service and experience at the Club Lounge. Our Ladies and Gentlemen adore the breathtaking views of the Hong Kong skyline as much as you do and are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm, relaxed yet refined ambience. We look forward to welcome you back for another stay with us. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong