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The Magellan Sutera Resort

5.0 star property
Resort with private beach and full-service spa

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for The Magellan Sutera Resort

Outdoor pool, pool loungers
Aerial view
Beach/ocean view
BBQ/picnic Area
Interior entrance

Reviews

8.4

Very good

Popular amenities

  • Breakfast available
  • Pool
    PoolPool
  • Hot tub
    Hot tubHot tub
  • Parking included
    Parking includedParking included
  • On private beach
    On private beachOn private beach
  • Air conditioning
    Air conditioningAir conditioning

Check-in time

3:00 PM

Check-out time

12:00 PM

Most relevant reviews

ExperimentalCarousel

6/10 Okay

I found water leak from the bathroom to our bed area. #6217
Pg Hj Mohd Noor Mashadi Bin Pg Hj
Jan 3, 2024
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About the area

Map
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 9 min walk
  • Imago Shopping Mall - 20 min walk
  • Suria Sabah Shopping Mall - 5 min drive
  • Jesselton Point Ferry Terminal - 5 min drive
  • Centre Point - 5 min drive

Getting around

  • Tanjung Aru Station - 4 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 13 min drive

Restaurants

  • ‪Domino’s Pizza Riverson - ‬16 min walk
  • ‪Horizons - ‬10 min walk
  • ‪Kopi Ping Cafe - ‬15 min walk
  • ‪Restoran D' Malindo - ‬13 min walk
  • ‪Pacific Café - ‬10 min walk

About this property

The Magellan Sutera Resort

Luxury family-friendly resort located in Downtown Kota Kinabalu
Located close to Imago Shopping Mall, The Magellan Sutera Resort provides a golf course, a bowling alley and a corner/local shop. This resort is a great place to bask in the sun with a private beach, sunloungers and a beach shuttle. Indulge in a manicure/pedicure, a facial and a body wrap at Mandara Spa, the on-site spa. Yoga classes and fitness classes are offered at the gym; other things to do include racquetball/squash and volleyball. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with a waterslide and sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), 2 indoor tennis courts and babysitting (surcharge)
  • Tennis lessons on-site, a 24-hour front desk and massage treatment rooms
  • Guest reviews give good marks for the helpful staff
Room features
All 456 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Separate baths/showers, bidets and free toiletries
  • LCD TVs with cable channels
  • Electric kettles, ceiling fans and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children

Things to do

  • 2 indoor tennis courts
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf course
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Spa tub
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests must present proof vaccination and of Low Risk status on the MySejahtera mobile app at check-in.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
Guests booked in a "(Residence of Malaysia Only)" room type must present a Malaysia Resident ID/PR at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children
  • Rollaway bed fee: MYR 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Magellan Resort
Magellan Sutera
Magellan Sutera Kota Kinabalu
Magellan Sutera Resort
Magellan Sutera Resort Kota Kinabalu
Sutera Magellan
Sutera Magellan Resort
Sutera Resort
The Magellan Sutera
The Magellan Sutera Resort Resort
The Magellan Sutera Resort Kota Kinabalu
The Magellan Sutera Resort Resort Kota Kinabalu

Frequently asked questions

Does The Magellan Sutera Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Magellan Sutera Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Magellan Sutera Resort?

Self-parking is free at this property.

What time is check-in at The Magellan Sutera Resort?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Magellan Sutera Resort?

Checkout is at noon.

Where is The Magellan Sutera Resort located?

Located in Downtown Kota Kinabalu, this beachfront resort is connected to the convention centre and within 1 mi (2 km) of Sutera Harbour and Imago Shopping Mall. Gleneagles Hospital and Sabah State Mosque are also within 1 mile (2 km).

The Magellan Sutera Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Stayed 1 night in Jun 2024

8/10 Good

Jihyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
Stayed 4 nights in May 2024

6/10 Okay

Siu Wah Anthony

Stayed 5 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Staff & service, amenities
Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
Stayed 13 nights in Jan 2024

8/10 Good

Maksim

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Pg Hj Mohd Noor Mashadi Bin Pg Hj

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I found water leak from the bathroom to our bed area. #6217
Stayed 2 nights in Dec 2023

4/10 Poor

Masaki

Stayed 2 nights in Dec 2023

8/10 Good

rebecca

Stayed 2 nights in Dec 2023

8/10 Good

Rajapillai

Travelled with partner
Liked: Cleanliness, amenities
Magellan Club breakfast and high tea
Stayed 3 nights in Nov 2023

8/10 Good

Zarina

Stayed 6 nights in Aug 2023

8/10 Good

Siswati

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
Stayed 1 night in May 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though
Stayed 5 nights in Apr 2023

8/10 Good

Emanuel Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

KUNLING

Stayed 3 nights in Mar 2023

10/10 Excellent

LEE

Stayed 2 nights in Jan 2023

10/10 Excellent

Uzir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

WING NGA

Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with family
Stayed 3 nights in Dec 2022

2/10 Terrible

carl-johan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Avoid! Stay at Shangri-La rasa ria instead
Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
Stayed 4 nights in Dec 2022

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Lee Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view.
Stayed 4 nights in Oct 2022

10/10 Excellent

SHEA CHIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
Stayed 3 nights in Sep 2022

4/10 Poor

Anna

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very disappointing and not living to the promise..
We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.
Stayed 3 nights in Aug 2022

General hotel information

Hotel location
Kota Kinabalu
Star rating
5 star property
Nearest airport
Kota Kinabalu (BKI-Kota Kinabalu Intl.)
Accommodation type
Resort
Nearby landmarks
Sutera Harbour, Sabah State Mosque, Imago Shopping Mall