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Reviews of Monaco Boutique Hotel Kampung Air

3 out of 5
Monaco Boutique Hotel Kampung Air
13, Jalan Perpaduan, Kampung Air, Kota Kinabalu, Sabah

Reviews

6.0
Rating 10 - Excellent. 0 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 4 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

JY, Singapore

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This boutique hotel is small and not recommended for large luggage travellers as staircase is the only option to get to the allocated room. Also, room amenties are limited due to missing items such as coffee/tea sachets, fridge and deposit safe. Although hairdryer is not readily available in the room, you can request for one at the counter directly. Room condition was average due to choke drainage and leaking ceiling (staff had provided an extra floor mat to soak up the dripping water). In consideration of low price for toom stay, the overall experience was average.
Stayed 3 nights in Aug 2019
Response from Farryzean on 20 Oct 2019
Hi JY, Thank You For Letting Us Know About This. We Apologize That Our Service Did Not Satisfy Your Expectations. Your Feedback Helps Us Get Better (=

4/10 Poor

Chang

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No lift
Think twice if u bringing huge luggage. There is no lift at all and up to 5 floors for you to climb
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Cockroaches. Small room.
Room was very small. Cockroaches were found in the bathroom. No toilet paper hanger in the bathroom.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Small room. Not safe area
Grab driver reminded us to be careful as this area is not safe. Everytime we entered the room, we had to sit on the bed because there were no spaces for us to stand, and no chairs. Very small room. Bathroom was not clean. No water for showering during the first day. Staff could not speak English well.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2019

8/10 Good

Hippo, 日本

Liked: Staff & service
エレベーターがないので、荷物を階段で運ぶのが大変だった。荷物を運んでくれるスタッフがいると、言うことなし。
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
除了交通方便，環境一般般，房間衛生很差，所有東西很舊，房間有臭味，基本上入住後所有日常用品要自己買，沒有毛巾牙膏牙刷
Stayed 3 nights in Oct 2019
Response from FarryZeaN on 20 Oct 2019
Hi Anonymous, Thank You For Letting Us Know About This. We Apologize That Our Service Did Not Satisfy Your Expectations. Your Feedback Helps Us Get Better (=

8/10 Good

ごま, 日本

Travelled with family and small children
Liked: Cleanliness, staff & service
エレベーターや冷蔵庫、湯沸かしポットはなかったけれど、施設自体は新しくロケーションも便利で、お値段相応で良かったです。 お湯の調節が難しかったです。
Stayed 3 nights in Aug 2019
Response from Farryzean on 24 Aug 2019
Hi ごま, Thank You For Letting Us Know About This. Your Feedback Helps Us Get Better (=

4/10 Poor

Miyazaki

Travelled with group
Disliked: Cleanliness, property conditions & facilities
３泊ずっとWi-Fiが壊れていた。明日には直るかもしれないと、毎日言われた。Wi-Fiが使えないことが事前に分かっていたら予約はしなかった。それに対して返金、割引、謝罪等はなにもなかった。また、Wi-Fiのパスワードを聞いた時、壊れてることは言わずにパスワードを教えてきた。部屋の掃除を頼んだが、ベッドメイクのみで、排水口の掃除はされず詰まったままだった。部屋にはゴキブリが出た。奥の部屋は風呂場の窓に網戸がないし、窓が閉まらないから入ってくると言われた。
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2019

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Un hotel con todo lo necesario para pasar un par de noches, sin lujos pero con las suficientes comodidades, limpio.
Stayed 2 nights in Dec 2018