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Reviews of Lanta Whiterock Resort

3 out of 5
Lanta Whiterock Resort
181 Moo 6 Horizon Road, Koh Lanta Yai, Koh Lanta, Ko Lanta, Krabi

Reviews

3.6
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 3 out of 4 reviews" "

5.0/10

Cleanliness

3.6/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience with LantaWhiterock. As other reviewers have experienced, our booking was also cancelled a few days before despite us booking months prior. Eventually, with the help of hotels.com, we were put up in another hotel nearby. Terrible hotel that overbooks and then cancels at the last minute when finding alternative accommodation is hard. Would not recommend.
Stayed 6 nights in Feb 2020

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor service
This hotel cancelled our booking, 3 rooms, 3 days before we were due to arrive saying there had been a mistake with the booking although we had booked and paid 4 months before. At first they wanted us to take a refund but on our insistence they found us alternative accommodation which was totally unacceptable, a much lower standard than we originally booked. We eventually arranged our own accommodation. Do not trust this resort, they were not helpful and made the first part of our holiday in Thailand very stressful. Altogether disappointing and unacceptable
Stayed 5 nights in Feb 2020

8/10 Good

Jean pierre

Liked: Staff & service, property conditions & facilities, room comfort
Endroit très agréable mis à part les moustiques
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
keine Zimmer bekommen trotz Buchung und Bezahlung
Stayed 3 nights in Dec 2018