Klostertal Spa Hotels

"Staff at reception great and super helpful. I was in a room that hadn’t been renovated for quite a while but everything was clean. Old school power sockets and not enough of them and no black out blinds or curtains. Super friendly and clean but simple and my room in need of renovation. I’d still stay there again as it’s such a great location and cost effective as well as a lovely lady on reception who couldn’t be more helpful. Thank you! "

"The hotel/facility was as described, nothing special but fine, check-in was easy and simple, however I made a mistake when booking (e.g., selecting 1 adult per room rather than 2) which resulted in additional charges during check out. However, the additional charges removed the booking fees from Hotels.com which resulted in a higher open amount. I reached out to Alpine Lodge which they promptly responded but then stopped communicating and did not fix the error after 3 weeks. This resulted in me having to file for a credit dispute with my cardholder rather than getting a refund thorough Alpine Lodge directly. Please beware of any invoice from Alpine Lodge if booking through a third party, as they may also tried to have you pay the booking fees and not support you with a refund if you catch their behavior. "

"Wonderful in all aspects"

"Great view"

"I paid more than my colleague for my two night stay. He had full pool and gym access whereas I did not have any access to either. They asked me for another 50 euro if I wanted a swim. Reception staff were rude and dismissive."

"Some of our ski equipment was missing after the staff unpacked our car. We spent hours of our morning searching the ski room, our car, the room trying to search for the missing items. The hotel staff was of NO assistance at all. In the end, we had to find a remedy for THEIR mistake and were offered NO compensation for all the problems and valuable time we lost on the slopes. It was an extremely disappointing experience, especially for a hotel of this price category."