Kleinmond Spa Hotels

"The staff at this hotel are very professional and helpful; this was our third time staying there. The room was very clean and the hotel is really lovely. It is situated directly across from the sea. There is a restaurant onsite, but we did not eat there. "

"The 3 bedroom apartment is large and has a balcony with a braai. The main bedroom has it own bathroom (bath and shower) while the other bedrooms share a bathroom (shower only) via the passage upstairs. There is a WC downstairs in the living space and large kitchen. There is a great view of the mountains. We wish we had found this gem earlier, ideal location in the mall and lots of safe parking. Friendly staff."

"We stay here at least once each year and we are always thrilled with the wonderful service, the comfortable hotel rooms and the delicious meals in the dining room. "

"Excellent overall "

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "