Hotel Keluarga di Kirkwood

"The hotel appeared to look clean. However, upon arriving there were large crackers/chips in the floor by the air unit in the room. Additionally, one of the elevators had what appeared to be puke/stool. The front desk attendant was notified and 4 hours later it was still not cleaned. The next morning it was wiped up but not cleaned and the 3rd flood had the same puke/stool on the floors outside of the elevator for 3 days. The room provided 2 towels for 2 adults & 1 child and when asked for more...

"The facility is quite old and is in need of of a major upgrade as well as an extensive remodel. They are fortunate to have an excellent staff who are both professional and personable."

"It was good."

"I want to start by saying the front desk team was incredibly kind and welcoming. The woman who checked us in went out of her way to make us feel welcome, offering bottled water and snacks, which we appreciated. She also handled a difficult situation with a homeless individual professionally, and that did not go unnoticed. That said, there were several concerns that made us uncomfortable. The area around the hotel felt unsafe, with a visible homeless presence around the property and adjacent...

"It was a great night here"