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Ulasan tentang Muckross Park Hotel & Spa

5 out of 5
Muckross Park Hotel & Spa
Killarney National Park, Lakes of Killarney, Killarney, Kerry

Ulasan

9.4

Luar Biasa

Penilaian 10 - Cemerlang. 377 daripada 503 ulasan" "
Penilaian 8 - Baik. 88 daripada 503 ulasan" "
Penilaian 6 - Boleh diterima. 26 daripada 503 ulasan" "
Penilaian 4 - Lemah. 6 daripada 503 ulasan" "
Penilaian 2 - Teruk. 6 daripada 503 ulasan" "

9.6/10

Kebersihan

9.6/10

Kakitangan & perkhidmatan

9.8/10

Kemudahan

9.4/10

Keadaan hartanah & kemudahan

9.4/10

Mesra alam

Ulasan

10/10 Cemerlang

Jeanine

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The hotel was just as described and quite beautiful and welcoming. The service was particularly noteworthy and just extraordinary. My husband fell ill during our stay and everyone reached out to help in ways we had never seen. They were extremely helpful in arranging medical appointments and transportation and followed up with several offers of support as if we were staying in a private home. The spa service I received was outstanding. I strongly recommend this hotel without reservation.
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

adis

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location with its own parking. The breakfast was delicious. I enjoyed how nice the room was and how clean everything was . The spa was a plus .
Menginap 2 malam pada Mei 2024
Respons daripada Guest Experience Manager pada 14 Mei 2024
Dear adisThank you for taking the time to share your experience on your recent visit to Muckross.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Kelly

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was the perfect break from the city. From start to finish everything was perfect. Highly recommend if you want a relaxing stay close enough to the city center but far enough to be a relaxing retreat.
Menginap 2 malam pada Mei 2024
Respons daripada Guest Experience Manager pada 9 Mei 2024
Dear KellyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

carlos

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent hotel and staff
Menginap 2 malam pada Apr 2024
Respons daripada Guest Experience Manager pada 9 Mei 2024
Dear carlosThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

paul, ft worth

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The Muckross Park Hotel is truly a Five Star Hotel The staff are very accommodating and friendly The hotel is very clean and elegant The food was excellent the service was perfect The bar was quaint and once again, the bar staff was excellent I got an upper respiratory infection and I needed to see a doctor They quickly got on the phone to find me a doctor The manager went way out of her way to be sure I got taken care of. I highly recommend the Muckross Park Hotel One of the nicest Hotels I have ever stayed in
Menginap 2 malam pada Apr 2024
Respons daripada Guest Experience Manager pada 9 Mei 2024
Dear paulThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Ken

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful and historic
Menginap 1 malam pada Apr 2024
Respons daripada guest experience manager pada 30 Apr 2024
Dear KenThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

John

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Attended for a Wedding. Premium service all around every service used. Good work.
Menginap 1 malam pada Apr 2024
Respons daripada guest experience manager pada 30 Apr 2024
Dear JohnThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Adrian

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Had a very relaxing overnight stay here .
Menginap 1 malam pada Apr 2024
Respons daripada guest experience manager pada 20 Apr 2024
Dear AdrianThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Jonathan

Menginap 4 malam pada Apr 2024
Respons daripada Guest Experience Manager pada 9 Mei 2024
Dear JonathanThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Amelia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was my favorite hotel of all time, and I have stayed in many! I really enjoyed the Vitality Pool and spa area which looks like a Roman bathhouse. I must admit I spent a lot of time down there. There were many massage and other options for ultimate relaxation. The breakfasts and dinners I had were amazing too! I enjoyed the breakfast room and all the many choices including the tropical smoothie. Guillermo and his team provided amazing service! My check-in was great too and all the hotel staff were warm and welcoming. This hotel is so close to everything of interest in Killarney National Park, being in the park, and I much prefer it to the crowded atmosphere in the hotels in the town of Killarney. I hope to visit again someday!
Menginap 2 malam pada Apr 2024
Respons daripada Guest Experience Manager pada 14 Apr 2024
Dear AmeliaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!Rest assured I will relay your kind feedback to the team they will be delighted to hear of your expectations being exceeded.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Candice

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful place and wonderful experience
Menginap 3 malam pada Mac 2024
Respons daripada Guest Experience Manager pada 14 Apr 2024
Dear CandiceThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Christopher, Warminster

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Na
Menginap 3 malam pada Mac 2024
Respons daripada Guest Experience Manager pada 1 Apr 2024
Dear ChristopherThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Carol

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We really loved the personal service
Menginap 2 malam pada Mac 2024
Respons daripada Guest Experience Manager pada 1 Apr 2024
Dear CarolThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Patrice

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was a beautiful hotel with an incredible staff! Will definitely go back!
Menginap 2 malam pada Nov 2023
Respons daripada guest experience pada 26 Nov 2023
Dear PatriceThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Kala

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The stay was amazing!! The room was very spacious and very comfortable
Menginap 1 malam pada Nov 2023
Respons daripada guest experience pada 26 Nov 2023
Dear kalaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Menginap 2 malam pada Nov 2023
Respons daripada Guest Experience pada 12 Nov 2023
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Denise

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Our four nights were beautiful! A perfect location to enjoy the ring of Kerry and Dingle peninsula. Bike riding in the national forest was also a treat! I would definitely return
Menginap 4 malam pada Okt 2023
Respons daripada guest experience pada 26 Nov 2023
Dear DeniseThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Rion

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Amazing staff, made us feel welcome. The breakfast is decadent! Rooms are perfect, this place is very well priced for all they do
Menginap 1 malam pada Okt 2023
Respons daripada Guest Experience pada 21 Okt 2023
Dear RionThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Anne-Marie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Exceptional staff and management
My husband and I had medical emergencies while we stayed at the hotel that were handled with gracefulness and professionalism by all staff and management. They went beyond what was expected even from a 5 star rated hotel. Their commitment to client service is exceptional. They ensured to understand our needs and even anticipated those that we had not thought of. They provided extra services while reassuring us that they would be there if additional needs came up. Everybody from the cleaning staff to management were very helpful, special praises to Nile, managers Sean and Chris in addition to deputy general manager Breda.
Menginap 3 malam pada Okt 2023
Respons daripada Guest Experience pada 21 Okt 2023
Dear Anne-MarieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!I hope all is well now and you both are feeling betterIt was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Sandy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Okt 2023
Respons daripada Guest Experience pada 21 Okt 2023
Dear SandyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Vivianne

Menginap 3 malam pada Sep 2023
Respons daripada guest experience pada 8 Okt 2023
Dear VivianneThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Mary Jo

Sukakan: Kemudahan, keadaan hartanah & kemudahan
Very nice property. Had to have laundry done while here and that was great feature for us. Very nice restaurant but only one on property, only serves 4 items so limited for dining choices. Has pub but only open on weekends. Only downfall was few dinner choices (had no sandwiches after 5 pm)
Menginap 2 malam pada Okt 2023
Respons daripada guest experience pada 8 Okt 2023
Dear Mary JoThank you very much for your feedback in relation to your recent stay.Thank you for taking the time to offer your feedback after your experience. I can assure you it will be reviewed thoroughly. Your thoughts in relation to your experience are very valuable to us in reviewing any aspects of our services going forward. I do apologise for the inconvenience caused with this but we always have the main restaurant the Yew Tree closed Sundays and Mondays throughout but I do thank you for the feedback which will be considered.I very much hope to have the pleasure of welcoming you back to Muckross Park in future. I would be most grateful if you could contact me directly when you wish to return, so that I can personally oversee your visit and ensure that you are well looked after.Kind regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

John

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Outstanding property, staffed by caring professionals. Highly recommend the Muckrose
Menginap 1 malam pada Sep 2023
Respons daripada guest experience pada 8 Okt 2023
Dear JohnThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Marissa

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely place and great staff. The bar and breakfast were delicious. What I loved most was the history of the hotel, dating back to the 1790’s. We stayed in one of the historical rooms. Was a little dated but still nice and clean. It’s across from Muckross Abbey. Good location, a little further out from the restaurants but close by car.
Menginap 1 malam pada Sep 2023
Respons daripada guest experience pada 28 Sep 2023
Dear MarissaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

William

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Wonderful experience. Staff is very attentive. Nice room.
Menginap 2 malam pada Sep 2023
Respons daripada guest experience pada 28 Sep 2023
Dear WilliamThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Anthony, Flushing

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everyone was great at hotel.
Menginap 2 malam pada Sep 2023
Respons daripada guest experience pada 22 Sep 2023
Dear AnthonyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Stephen, Las Vegas

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Loved the spa
Menginap 2 malam pada Sep 2023
Respons daripada guest experience pada 22 Sep 2023
Dear StephenThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Rebecca

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff here was amazing! Customer service to it's finest!
Menginap 2 malam pada Sep 2023
Respons daripada guest experience pada 15 Sep 2023
Dear RebeccaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

6/10 Boleh diterima

Annette

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Okay stay for 5 Star Hotel
My husband and I got a dinner voucher for 2 for the Yew Restaurant so we decided to treat ourselves to an overnight stay for our anniversary. Unfortunately when I booked I didn't know that restauarant is closed on Sunday nights so we had to make do with the bar restaurant called Colgans. We were disappointed but at least Colgans honoured the voucher. The hotel is 5 star and this is fully evident from when you enter the hotel. Unfortunately, amidst all the attentiveness they managed to mix up our rooms, we were given the wrong room (this room had a veranda with an ashtray full of cigarette butts on a table), they lost our luggage and we were waiting around 90mins before been shown the correct room. Eventually after resolving the issue they did apologise and gave us a complimentary bottle of prosecco but it did leave us somewhat out of sorts. I do have to say the Spa with the Vitality Suite is absolutely beautiful and you do feel very relaxed and spoilt after it. Our bedroom was lovely and clean as was the bathroom. They offered Rituals products which are gorgeous. The only downside in the bathroom is the lack of counter space for toiletry bags etc. Colgans was okay, we were seated in a high table with high stools which didn't make for a relaxing meal. The atmosphere was dead in the bar and hotel lobby albeit it was a Sunday night. The breakfast was lovely and the hotel is perfectly situated beside the national park with Muckross House, Torc, Dinis Cottage all walkable.
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Susana

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I can't say enough about the property and spa. Absolutely beautiful. We didn't use the spa services but did make use of the pool and steam baths. Would stay here again, and again. If youre making a stop in Kilarney, i would absolutely recommend a stay here. Staff was incredible and food was wonderful.
Menginap 1 malam pada Sep 2023
Respons daripada guest experience pada 11 Sep 2023
Dear SusanaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Angelica

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Sep 2023
Respons daripada guest experience pada 11 Sep 2023
Dear Angelica Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Really wonderful experience!
Menginap 1 malam pada Ogo 2023
Respons daripada guest experience pada 11 Sep 2023
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Donald

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
70th Birthday Trip for my husband Donald O’Brien
Great find on our way to stay on the Ring of Kerry. Comfortable and accommodating. We found that we brought the wrong converter and they gladly supplied us with one. The restaurants were very inviting and offered a nice variety of meals.
Menginap 1 malam pada Ogo 2023
Respons daripada guest experience pada 1 Sep 2023
Dear DonaldThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Louis

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful location and property. Staff is extremely helpful and kind. Room was immaculate and close to everything in Killarney with quick access to Dingle and Ring of Kerry.
Menginap 2 malam pada Ogo 2023
Respons daripada guest experience pada 26 Ogo 2023
Dear Louis Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

8/10 Baik

Amy, charlotte

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Ogo 2023
Respons daripada guest experience pada 26 Ogo 2023
Dear AmyThank you for taking the time to fill out our guest survey after your stay with us here at The Muckross Park Hotel & Spa. Feedback is so important to us as it allows us to recognise a job well done and indeed any areas we may need to focus on. Naturally I was disappointed to see your scoring of during your stay with us. I would love the opportunity to discuss this with you in more detail and gain insight into how we can improve. If you have some additional information that you could provide me with, I would be very grateful.I look forward to hearing from you.Chris RoganGuest Experience Manager

10/10 Cemerlang

Leonie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2023
Respons daripada guest experience pada 26 Ogo 2023
Dear LeonieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Kevin

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
When we were checking in to the Muckross Hotel, the Brochure for the Muckross stated that if you rent one of their suites you would receive a complimentary bottle of wine. I had purchased a suite thru Expedia. When I ask about our complimentary bottle of wine , I was informed that since I purchased the suite thru Expedia I was not entitled to the complimentary bottle. I thought that was in poor taste of the Hotel. I room was lovely but dated. However, we had the best Duck at the restaurant ever..
Menginap 2 malam pada Ogo 2023
Respons daripada Guest Experience pada 18 Ogo 2023
Dear KevinThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!I ams sorry for this issue and I will discuss this with the team regarding this so we can apply this going forward.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Jeanne

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jul 2023
Respons daripada guest experience pada 26 Ogo 2023
Dear JeanneThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Terry

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff was great and supported us with everything we needed without asking. Enjoyed the stay and would use them again.
Menginap 2 malam pada Jul 2023
Respons daripada Guest Experience pada 4 Ogo 2023
Dear TerryThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Marie

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Stunning property and spa was AMAZING!!!
Menginap 1 malam pada Jul 2023
Respons daripada Guest Experience pada 27 Jul 2023
Dear MarieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Patrick

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jul 2023
Respons daripada Guest Experience pada 27 Jul 2023
Dear PAtrickThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Miles, Indian Wells

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful hotel with great service and food in the amazing Muckross National Park. Walk to Muckross Abby and on the fantastic Ring of Kerry.
Menginap 3 malam pada Jul 2023
Respons daripada Guest Experience pada 27 Jul 2023
Dear MilesThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Dennis

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jul 2023
Respons daripada Guest Experience pada 11 Jul 2023
Dear DennisThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Amelia

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Wish we booked more than one night. Will be back.
Menginap 1 malam pada Jun 2023
Respons daripada Guest Experience pada 1 Jul 2023
Dear AmeliaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Ken

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Our room was quiet, spacious and airconditioned. Shower worked well. Meals especially breakfast and the Yew Tree were excellent. The spas and Vitalty centre were outstanding. Hot tub and Jacuzzi available all day without children.
Menginap 3 malam pada Jun 2023
Respons daripada Guest Experience pada 1 Jul 2023
Dear Ken Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Barrington

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The welcome crew were excellent, particularly Shane stood out as a star. Nice meal in the Yew Tree restaurant where there was a good wine list. We were fortunate to be given a free upgrade which made the stay even more agreeable.
Menginap 1 malam pada Jun 2023
Respons daripada guest experience pada 15 Jun 2023
Dear BarringtonThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Wesley

Menginap 1 malam pada Mei 2023
Respons daripada guest experience pada 15 Jun 2023
Dear WesleyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Nick

Menginap 3 malam pada Mei 2023
Respons daripada guest experience pada 15 Jun 2023
Dear NickThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mei 2023
Respons daripada Guest Experience pada 1 Jul 2023
Dear AnonymousThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Cemerlang

NANCY

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Top Notch
Top notch. Friendly staff. Clean, large room. Nice bathroom. Great location.
Menginap 2 malam pada Mei 2023
Respons daripada Guest Experience pada 1 Jul 2023
Dear Nancy Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager