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The staff was extremely helpful and professional. It was a pleasure working with Salem, Emad, Shams, Albara, and Nasser.
The gym is one of the best in the industry.
Good location.
Quietness.
The room was very dark with no window.
The door opens directly on the bed.
We were separated from our children (different floors) for the whole stay of 8 nights.
Very bad for the price. The room has no window, very late check-in at 5:00 PM! Even though we arrived at noon!! The bed is broken, and the mattress is uncomfortable.
Abdullah
Stayed 4 nights in Jul 2021
2/10 Terrible
Verified traveller
Travelled with group
24 Jul 2021
Liked: Amenities
Disliked: Staff & service
Check in is at 2pm. I arrived 3:30pm and was told it would be an hour, the room was being cleaned. In reality it was 6pm before the room was ready, and it was not the room i booked. They promote themselves as 5 star, way off the mark.
Unsure if this was one off, but i would go elsewhere.
The staff at the reception were helpful and the location of the hotel is fantastic and the hotel is generally comfortable and good. I would stay there next time.
Hesham
Response from Nasser AlOlayan on 30 May 2018
Thanks for staying with us. We appreciate your feedback!
Hôtel très bien tenu, très propre, service impeccable - Salle de fitness , spa et piscine de haute qualité -Cependant, les chambres donnant sur l'arrière manquent de lumière naturelle.
جداً سيئه للأسف !! حمام لايوجد به ماء حار ؟ البانيو مكسور ؟؟؟ تم طلب تجهيزات عرسان وللاسف !! ماكانت حسب الاتفاق ابداً !! ستائر الغرفه لا تفتح ؟ تم الاتصال بالاستقبال واخبارهم بالبانيو والماء وعند ارسال المختص من قبلهم لم يصلحها بعذر انه لابد من تغيير قطعه كامله ولا يمكنه اصلاحها بالوقت الحالي ؟؟
ليست المره الاولى التي اسكن فيها
الفندق ممتاز ولكن هناك ازعاج من اعمال صيانة او ماشابه وسألت موظف الاستقبال ولم يقدم احد اي اعتذار ، ولا يوجد عوازل صوت في الغرف
abdulaziz
Stayed 3 nights in Jan 2019
Response from albara algrni on 16 Jan 2019
Dear Valued Guest, On behalf of Bayat Hotel by Cristal, I Thank you for taking the time to share your feedback and experience on Expedia.com . following your recent stay at Bayat Hotel by Cristal. We are pleased to read your positive comments and to know that we have exceeded your expectation, I will for sure share your feedback with the team. We are looking forward to welcoming you back for another excellent experience at Bayat Hotel by Cristal. Sincerely Yours Albara Algrni
Dear Valued Guest, On behalf of Bayat Hotel by Cristal, I Thank you for taking the time to share your feedback and experience on Expedia . following your recent stay at Bayat Hotel by Cristal. We are pleased to read your positive comments and to know that we have exceeded your expectation, I will for sure share your feedback with the team. We are looking forward to welcoming you back for another excellent experience at Bayat Hotel by Cristal. Sincerely Yours Albara Algrni
جداً رائعه وخدمات مميزه وموقع ممتاز
السرير مريح
النظافه ممتازه
السعر عالي قليلاً
الاكل ممتاز
صف السيارات خدمه طيبه لان مواقفهم بعيد
انصح به للعرسان
وبالتوفيق للجميع باذن الله .
Mohammed
Response from Nasser AlOlayan on 30 May 2018
Thanks for staying with us. We appreciate your feedback!
Thank you for choosing Bayat by Cristal!
We appreciate the good ratings that we received , it gives us the motivations to improved our services to make our guest satisfied during their stay.
We are welcoming you once again for your next visit.