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Dear Williiam,Thank you for highlighting our excellent location! It was delightful having you stay with us at The Reach Key West, Curio Collection by Hilton, and we look forward to welcoming you back again!
This is an older property…built in 1970. It’s apparent that continual upkeep is happening. The elevators were down to one and This hotel has a lot of charm. The view from the room is fantastic. The pool is amazing and the attentiveness of the beach staff is exceptional. The food is very good in the restaurant and the cocktails are on point. The valet service makes parking easy. Ricky was who we saw most often and he was so kind to offer suggestions and tips for navigating the area. Annie checked us in and welcomed us warmly and Gladys was who we talked to when we checked out and all were friendly and helpful at every opportunity. Would definitely stay at The Reach in the future.
Deanne Renee
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Deanne,Thank you for your thoughtful review! We're delighted you appreciated the charm of our property and the continual updates we make to enhance our guest experience. It's also wonderful to know that you enjoyed our fantastic views, amazing pool, and the exceptional service provided by our team. Your kind words about our restaurant and valet service are much appreciated. We look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton for another delightful stay!
Enjoyed tthe beach and pool at the resort and the historical homes were nice to see. But surrounding area was dirty and smelled. Had to go to other side of island (Mallory Square) to fine cleaner outside areas. Will not go back to Key West
Jeannette
Stayed 5 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Jeannette,Thank you for choosing The Reach Key West, Curio Collection by Hilton. It's great to hear you enjoyed the beach, our pool, and the nearby historic homes. However, we regret that the surrounding area did not meet your expectations. We appreciate your feedback and greatly enjoyed having you stay with us. Should you be back in the area, we would love the opportunity to welcome you for another visit to Key West.
6/10 Okay
Michelle
Travelled with partner
24 Apr 2024
Liked: Staff & service
I was asked at check in if I would like maid service and I said yes. They never came the first day and then the second day (we were gone from 9:30am to 5pm) they came at 5:30, we were getting ready for the evening and I asked her to come back in an hour she said no. She did ask if I needed anything I said towel and she did give me them. You can only valet your vehicle, we had a car and a golf cart so it was almost $100 a day for both. The place was run down for the money. Definitely needs come cosmetic updates. I did like the restaurant, we had breakfast and lunch and both were very good.
The property was quaint, perfect for beachfront property. The staff was Amazing!!
Kathy Ann
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Kathy Ann,Thank you for your wonderful feedback! We're delighted that you enjoyed the charm of our property and the hospitality of our team. We look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton for another amazing stay!
Dear Tori,Thank you for the review and your positive feedback. We are glad we could provide you with a delightful getaway at The Reach Key West, Curio Collection by Hilton. It would be our pleasure to welcome you back for an even better stay in the future!
Dear Josepha,Thank you for staying with us and for your feedback. We're glad you had a five-star experience with us. We hope to welcome you back soon for another great stay.
The beach and pool areas were nice and well maintained. However, there was not a direct path to the beach from the room- had to go through 2 pool gates or walk the the outdoor dining. Rooms could use some upgrades/updates.
Ann Marie
Stayed 6 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Ann Marie,Thank you for taking the time to leave a review. We're glad you enjoyed our relaxing and well-maintained amenities, and we appreciate your feedback, which helps us improve the experience of future guests. We hope you will visit us again soon.
We will be back. Wonderful for our 20th anniversary.
Andy
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Andy,Thank you so much for the five-star review! We're so pleased you and your partner had such a wonderful 20th anniversary with us, and we thank you for allowing The Reach Key West, Curio Collection by Hilton, to be a part of it. We hope you will visit us again soon!
6/10 Okay
Peter
13 Apr 2024
Nice location, but wish the linens and robes were more fresh(
Peter
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Peter,Guest satisfaction is important to us, so we're happy to hear our location worked well for your trip. However, we also thank you for your feedback about the linens and robes. Rest assured, your comments will be taken into consideration as we continue making improvements for our great guests. Nevertheless, it was a pleasure to welcome you, and we hope you'll consider returning soon for another terrific stay.
Wonderful service, staff friendly and helpful. Look forward to our next stay
Amy
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Amy,It was truly a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the friendly hospitality our team provided. Thank you for sharing your positive rating, and we look forward to your return.
Dear Doris,Your five-star review means a lot to us. Our team was delighted to make your acquaintance, and we look forward to welcoming you back to The Reach Key West, Curio Collection by Hilton, for another wonderful visit.
Great location, friendly staff, pool could be better. Aldo, better choices in the coffee shop. Need bagels, ability to toast, warm items. Beach was dirty.
Victoria
Stayed 4 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Victoria,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. Your suggestions regarding the coffee shop and pool will also be taken into consideration as we continue making improvements for our great guests. The pleasure was all ours, and we hope to welcome you back in the future.
Dear Matthew,Thank you so much for the review! We're delighted you were able to enjoy our beautiful beach just adjacent to our property. That said, please feel free to reach out to us at any time to let us know what else we could've done to go above and beyond for you during your recent stay with us. It was a pleasure hosting you, and we look forward to hearing from you soon.
Great Hotel, private beach, can walk anywhere, great for couples or family
Alexander
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Alexander,Thank you for taking the time to leave a review. We're happy to hear you enjoyed your stay with us and that you had the chance to explore our convenient, beautiful location. It was a pleasure welcoming you to The Reach Key West, Curio Collection by Hilton, and we hope you'll come back to visit us soon!
10/10 Excellent
John
29 Mar 2024
Good
John
Stayed 6 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear John,Thank you for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. We are proud to have earned your five-star rating, and we look forward to hosting you again in the future.
6/10 Okay
Eugene
Travelled with family
29 Mar 2024
Liked: Cleanliness, amenities
The hotel was clean, we were told our room was ready and when we got to it, the cleaning lady was using the bathroom. Housekeeping skipped over us at times and we had to request service. The outside tables are preset with napkins and silverware and pigeons walk on the table which includes your napkin and silverware. Female Bartender was a bit gruff. We wound up trying the sister property Casa Marina and found that to be a better experience.
Eugene
Stayed 6 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Eugene,We appreciate your feedback, and we're happy to see aspects of your stay met your expectations. However, we apologize for any concerns about housekeeping and the bar service. Rest assured, we'll speak with our staff about your comments immediately, and your constructive remarks allow us to continuously improve our conditions for our guests. It was a pleasure hosting you, and we hope you'll consider staying with us again should you be back in the area.
The food was excellent and everyone was very fridnfly
Stephen Gerard
Stayed 7 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Stephen,Thank you for choosing The Reach Key West, Curio Collection by Hilton! We're delighted you enjoyed our exceptional food during your visit and that our team made you feel welcome with their generous hospitality. Your satisfaction is our top priority, and we look forward to serving you again soon on your next Key West journey.
The convience and the privacy. Staff very helpful.
Paula
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Paula,It was such a pleasure having you as our guest at The Reach Key West, Curio Collection by Hilton! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon.
The reason I chose this hotel was because it was right on the beach, had ocean views, and a restaraunt. I didn't have to leave the whole time! I had a ocean view room and got a free upgrade to ocean view suite, which was a nice bonus!
There was a problem with the elevator and it was resolved in less than an hour so that was pretty awesome
If I come back to Key West, I'll definitely stay here again!
Jeffrey
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Jeffrey,It was a pleasure to welcome you to The Reach Key West, Curio Collection by Hilton. We're thrilled you loved our picturesque location on Key West. Although we're sorry for any inconvenience with our elevator, we're glad our team was able to resolve this matter quickly. Thank you for your kind review, and when your adventures lead you back to the Florida Keys, please stay with us again for another memorable experience!
Dear Dale,Thanks for staying at The Reach Key West, Curio Collection by Hilton. We understand that no one wants to leave home without their furry family member, so it's our pleasure to welcome pets to our property! Safe travels, and come back again!
Dining at the resort was over priced and staff under manned causing service to be terribly slow.
Clinton
Stayed 5 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Clinton,While it was a pleasure to have you dine with us, we are sorry your experience wasn't up to our normal high standards. Please know your feedback is important to us and will be reviewed with the team to ensure we are offering the top-notch service we are known for. We hope to have the opportunity to welcome you back and impress you with the experience you expected and deserve.
The property was situated right on the beach very nice and clean.
Rebecca Ann
Stayed 4 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Rebecca,Thank you for choosing The Reach Key West, Curio Collection by Hilton, and for sharing your kind review. We are delighted that our great location and clean accommodations were everything you needed for a pleasant stay. It would be an honor to welcome you back for another memorable getaway.
Our family of four stayed at The Reach and absolutely LOVED it - highly recommend. Was not crowded - beautiful beach and the pool was the perfect temperature. There are outdoor games and amenities like outdoor chess, hammocks, corn hole, etc. While in Key West we did a private boat ride and rented a golf cart two of the days to explore Key West. There's so much to do within walking distance and getting to dinner quickly via Uber was easy peasy. We will definitely be back.
Jason
Stayed 4 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Jason,Hosting you was an honor and a pleasure, and we always enjoy hearing from our valued guests! We are delighted that our hotel provided you with the perfect base to explore the island with ease. Our team is already looking forward to your family's future stay with us, and we hope that it is already in the works. We would love to help you make many more lasting memories here at The Reach Key West, Curio Collection by Hilton.
8/10 Good
Conley
Travelled with family
15 Mar 2024
Liked: Cleanliness, staff & service, amenities
Liked the beach.
Liked the near access to the trolley.
Liked the restaurant -- excellent dinners, though expensive.
Did not like the mechanical condition of the property -- AC failure in first room (had to change); no hot water two mornings and one afternoon in next room.
Conley
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Conley,Thank you for your recent stay with us at The Reach Key West, Curio Collection by Hilton. We are thrilled our central location was convenient for your needs and that you enjoyed our delicious dining options. That said, you can rest assured that our maintenance team will investigate all of your concerns to ensure we provide the best experience possible for our guests. The next time you find yourself headed back our way, we would be honored to host you again.
All the staff made our stay incredible. The beach was the best part!
Hanna
Stayed 4 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Hanna,We are delighted to hear that our team made your stay memorable and that you enjoyed the beach! Thank you for choosing The Reach Key West, Curio Collection by Hilton, for your getaway. We are eagerly looking forward to welcoming you back for another five-star visit.
A great place to stay that is a short walk from Duval St and all tha Key West has to offer. We have stayed here multiple times and it is always an enjoyable experience. The only complaint I have is the maintenance crew doing palm tree work at 4am with an aluminum ladder. It was so incredibly loud it awakened several guests, my wife and myself. There were several of us out on our balconys lookong on with disbelief as to what was actually happening.
Carlton
Stayed 6 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Carlton,It was a pleasure to welcome you and your wife back to The Reach Key West, Curio Collection by Hilton during your most recent stay; we consider returning guests to be the biggest compliment! We're happy to hear you always have an enjoyable experience with us and welcome our great location within walking distance of Duval Street. However, we're very sorry for the early morning noise you encountered with our grounds crew trimming trees; please accept our sincere apologies for the disturbance this caused; we will certainly address this internally to ensure work at this time is avoided and that our team is more mindful of the hour going forward. The peace and comfort of our guests is a top priority and we're sorry we fell short of providing this. Thank you for alerting us to this situation, and we hope to welcome you back so we can deliver the standard of stay you've enjoyed previously.
We loved staying at The Reach! The beach and pool area was beautiful and the staff is so kind and friendly!
We will be back!
Caton
Stayed 3 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Caton,What a lovely review to receive! We are thrilled to know that you enjoyed your visit and appreciated our friendly staff members and fun atmosphere. It was a pleasure hosting you, and we hope to see you again soon!
Amazing property with beachfront, refreshing pool, area to relax and hang out. Very good location, steps from Duval street, grocery, food, coffee, water activities and a great staff. Would stay here again!
Micaela
Stayed 5 nights in Feb 2024
Response from General Manager on 10 Mar 2024
Dear Micaela,Thank you so much for choosing to stay with us at The Reach Key West, Curio Collection by Hilton. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location and plentiful amenities! The pleasure was all ours, and we hope you'll choose to visit us again soon.
This place has it all. We stayed here last year and came back again this year. I swear the beds are clouds that just lull you to sleep. The room is clean and comfortable. The view is perfect. The staff is so helpful and kind. I can't wait to book next years stay.
Tonja
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Tonja,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. We'd love nothing more than to provide another beautiful sunset and warm welcome, so visit us again at The Reach Key West, Curio Collection by Hilton.
Great stay except for one night. There was a rooftop wedding reception right outside our balcony that blared exceptionally loud music for several hours.
Frank Martin
Stayed 4 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Frank,Thanks so much for your review! We're happy to hear you enjoyed your stay. Hopefully, the noise from other guests was only a minor concern, though we apologize for the disturbance. It was a pleasure having you here, and we look forward to your return.
8/10 Good
Wayne
Travelled with partner
2 Mar 2024
Liked: Cleanliness, staff & service
Enjoyed
Wayne
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Wayne,We're so happy to know that you enjoyed your time with us overall, and we trust that everything was in order for your visit. Thank you, and we hope to see you again soon.
Lovely hotel, loved the beach and Lisa was wonderful!
Kay
Stayed 5 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Kay,Thank you for this excellent review of The Reach Key West, Curio Collection by Hilton! We're glad to hear you enjoyed our prime location, and we'll be sure to share your kind words with our team. It would be great to welcome you back anytime.
We loved the beach on the property, especially since Key West is not known for beaches, this resort has a beautiful one! It’s in close, walking distance to everything. The ocean front restaurant is delicious, was just slightly understaffed the night we were there so service was slow. But overall we are very impressed and can’t wait to come back!
Kara
Stayed 4 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Kara,It's always a pleasure hearing from our guests. It's great to know that our beautiful beach, walkable location, and delicious onsite dining helped make your visit memorable. Please come see us again soon.
Great staff, friendly, clean and the 4 marlins restaurant is fantastic
Joseph Richard
Stayed 9 nights in Jan 2024
Response from General Manager on 14 Feb 2024
Dear Joseph,Thank you for choosing The Reach Key West, Curio Collection by Hilton! We're delighted you enjoyed our team's friendliness and had a fantastic dining experience. Your feedback is greatly appreciated, and we're also thrilled to have met your expectations for cleanliness. We look forward to welcoming you back for another exceptional visit.